The Resource Center Jobs (NOW HIRING)

Leahy Resource Center Staff - Part Time, Weekends

The Upper Valley Haven provides temporary shelter, supportive housing, food, and
problem solving to those in need. At the Haven, we invest in our team by providing
outstanding benefits, cultivating a culture focused on well-being and personal and
professional growth, and offering opportunities to be involved in shaping the
organization.

We are seeking compassionate and motivated staff members to join our team. In this
role, you will be responsible for providing direct support to guests, ensuring a safe and
clean environment and assisting with the daily operations of the Resource Center.

Job Summary

The Resource Center Staff cultivates positive, supportive relationships with guests while
promoting a strong sense of community. Using person-centered and trauma-informed
approaches, this role supports daily operations of the Resource Center and helps
maintain a welcoming, respectful, and safe environment grounded in standards of well
being, communication, and safety. Resource Center Staff work closely with guests to empower
their strengths, honor individual experiences, and support the pursuit of self-defined
goals. This position requires professionalism and the ability to engage effectively with
individuals, children, and families while providing support that balances compassion
with accountability.

The Haven will employ two 16-hour/week Resource staff members. Team meetings (monthly or every two weeks) and supervision conversations will be scheduled during regular business hours.

Duties and Responsibilities

Welcome guests in a respectful, trauma-informed and culturally responsive
manner and orient them to Resource Center expectations and policies
Maintain safe, clean, and welcoming spaces
Assist with laundry, custodial tasks, daily cleaning lists, and mealtime
management
Conduct intakes and basic needs assessments
Complete written shift documentation in a timely and accurate manner
Communicate collaboratively and professionally with other team members who
serve guests, including service coordinators, other Resource Center associates,
and managers
Assist with coordination of on-site services, workshops, or partner visits
Respond appropriately to crises, conflict, medical needs, and behavioral
challenges
Participate in team meetings and weekly supervision
Communicate important information to staff and supervisors, including incident
reports, and contact emergency services when needed.
Support guests with completing applications, forms, and accessing online
services, community resource connections, and supporting basic needs

Benefits

Our benefits package includes medical, dental, vision, paid holidays, generous paid time off, life insurance, and a matching 403(b) retirement plan.

Skills and Qualifications
Strong written and verbal communication
Reliability and punctuality
Commitment to work non-traditional hours, including weekends and holidays
Ability to build rapport with diverse individuals
Ability to maintain strong professional boundaries and to remain calm in face of
crisis situations
Understand the impact of being unsheltered, instability, mental health, and
substance misuse
Flexibility, adaptability, and teamwork
Ability to work calmly in stressful or crisis situations
Ability to bend, lift up to 30 lbs., walk on varying terrain, and perform active duties
throughout shifts

Experience & Education
Associate's or bachelor's degree in human services or similar field preferred
Previous experience working in a shelter or social services setting preferred
Valid driver's license
First Aid/CPR/AED Certification (will train if needed)

The Upper Valley Haven is proud to be an Equal Opportunity Employer. We are
committed to creating a diverse workplace environment that is welcoming and safe for
all. All applicants will receive consideration for employment without regard to race,
ethnicity, religion, gender, gender identity or expression, sexual orientation, national
origin, genetics, disability, age, veteran status, or any other characteristic protected by
federal, state, or local laws. We are committed to compliance with all fair employment
practices regarding citizenship and immigration status.