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Job Summary - National Account Manager II 

Plans and directs the National Accounts sales team operations. Ensures National Account sales and profit objectives are achieved. Identifies and secures new business opportunities within National Account. Provides National Account with superior sales & customer support. Manages the activities of other account managers or field service employees.

Essential Job Functions*

• Works with the Director of National Accounts to forecast and prepare sales quotas and sales plans for the National Account. Ensures that the sales team grows profitable sales.

• Utilizes customer POS & Inventory data to effectively manage and grow Hillman categories.
• Conducts quarterly customer business update to review POS data, identify SKU rationalization opportunities and new item replacements.
• Performs line reviews and annual business reviews with existing accounts.
• Travels frequently in North America. Observes local traffic regulations and follows safe driving practices.

• Develops and implements the National Account business plan for the National Accounts group, including profit and loss, operations, budget forecasting, and sales goals.

• Develops annual and multi-year sales strategies to meet sales and organic growth targets.
• Works with customers and Hillman sales & service staff to set up program details for new business. Acts as the site liaison for rollouts.
• Maintains a current knowledge of the company’s products and Field Service operations.
• Assists the Field Service Department with the development and maintenance of account procedures.

• Leverages internal and external learning opportunities to coach, train and develop direct reports.

• Knows and follows the company’s human resources policies and procedures. Adheres to applicable employment laws.

• Provides periodic feedback to team members to improve performance and customer service.

• Communicates regularly with sales staff to provide information, answer questions, and assist with issues.
• Develops and maintains solid working relationships with all National Account internal & external associates.
• Communicates regularly with field service staff to provide information, answer questions, and assist with issues.

• Works with marketing staff to develop and implement promotional programs, design and create plan-o-grams, and acts as the logistics liaison for special events.
• Monitors store openings and closings; establishes logistics with the appropriate Hillman staff.
• Organizes and attends trade shows and conventions.

* This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.

Employees are expected and encouraged to participate in safety and health program activities including immediately reporting hazards, immediately reporting unsafe work practices and incidents to supervisors, wearing required personal protective equipment, and participating in and supporting safety committee activities.

Education & Experience

• BS/BA and 8-10 years of experience in big box retail environment.

Competencies – Knowledge, Skills, and Abilities

• Identifies and analyzes problems; weighs relevance and accuracy of information; evaluates and generates alternative solutions; makes recommendations.
• Positively impacts the team and the organization by dealing effectively with pressure; remains optimistic and recovers quickly from setbacks.
• Shows a high degree of personal integrity, honesty, and ethical behavior; respects & protects confidential information; holds self-accountable for results.
• Builds and manages workforce based on organizational goals, budget considerations, and staffing needs; ensures that employees are appropriately recruited; manages and supports a diverse, multi-sector work force and a variety of work situations.
• Assesses and recognizes own strengths and weaknesses; pursues self-development.

Work Environment and Physical Demands

Work Environment

Office: Office setting. Seldom exposed to fumes or airborne particles. Loud working environment of the shop area. Functional vision and hearing required.

Physical Demands

Office: Sedentary.