ZipRecruiter

Log In

1

Text Customer Service Jobs in Springfield, MO (NOW HIRING)

Compass Group

FOOD SERVICE WORKER

Nixa, MO · On-site

$15/hr

Text JOB to 75000 and search requisition ID number 1515231. The advertised program is a ... Serves customers in a friendly, efficient manner following outlined steps of service. * Resolves ...

Compass Group

FOOD UNIT LEAD (FULL TIME)

Nixa, MO

$13.75 - $18.75/hr

Text JOB to 75000 and search requisition ID number 1554303. The advertised program is a ... Provides quality customer service by providing one-on-one attention to detail. * Oversees and ...

Chartwells K12

FOOD UNIT LEAD (FULL TIME)

Nixa, MO · On-site

$13.75 - $18.75/hr

Text JOB to 75000 and search requisition ID number 1554303. The advertised program is a ... Provides quality customer service by providing one-on-one attention to detail. * Oversees and ...

Compass Group

FOOD UNIT LEAD (FULL TIME)

Nixa, MO · On-site

$13.75 - $18.75/hr

Text JOB to 75000 and search requisition ID number 1554303. The advertised program is a ... Provides quality customer service by providing one-on-one attention to detail. * Oversees and ...

Compass Group

FOOD UNIT LEAD

Nixa, MO · On-site

$13.75 - $18.75/hr

Text JOB to 75000 and search requisition ID number 1554303. The advertised program is a ... Provides quality customer service by providing one-on-one attention to detail. * Oversees and ...

next page

Showing results 1-20

All JobsText Customer Service JobsText Customer Service Jobs in Springfield, MO

Text Customer Service information

See Springfield, MO salary details

$8

$17

$24

How much do text customer service jobs pay per hour?

As of Sep 14, 2026, the average hourly pay for text customer service in Springfield, MO is $17.10, according to ZipRecruiter salary data. Most workers in this role earn between $13.99 and $19.04 per hour, depending on experience, location, and employer.

What is a text customer service representative?

A Text Customer Service representative is a professional who provides support and assistance to customers primarily through text-based communication channels, such as SMS, live chat, or messaging apps. Their main responsibilities include answering customer inquiries, resolving issues, processing orders, and providing information in real time, all through written messages. This role requires strong written communication skills, attention to detail, and the ability to multitask across digital platforms. Text Customer Service representatives play a crucial role in enhancing customer satisfaction by offering convenient and efficient support without the need for phone calls.

What are the key skills and qualifications needed to thrive as a text customer service representative?

To thrive as a Text Customer Service Representative, you need strong written communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, chat platforms, and ticketing systems is often required. Attention to detail, patience, and the ability to handle multiple conversations simultaneously are standout soft skills in this role. These abilities ensure efficient, accurate, and empathetic support, leading to high customer satisfaction and effective issue resolution.

What are some common challenges faced in a text customer service role and how can they be managed?

One common challenge in Text Customer Service is accurately interpreting customer needs without the benefit of vocal tone or facial cues. To manage this, successful agents rely on clear, empathetic written communication and active listening skills to ensure they fully understand and address customer concerns. Additionally, handling multiple conversations simultaneously can be demanding, so effective time management and prioritization are essential. Regular training and collaboration with team members can also help agents stay updated on best practices and improve service quality.

What is the difference between Text Customer Service vs Chat Customer Service?

AspectText Customer ServiceChat Customer Service
Communication MethodText messaging platforms (SMS, app-based)Live chat interfaces on websites or apps
Work EnvironmentRemote, often asynchronousRemote or on-site, real-time interaction
Required SkillsClear written communication, patienceFast typing, multitasking, quick problem-solving
Common UsageCustomer support via text messagesCustomer support via live chat on websites

Text Customer Service and Chat Customer Service both involve assisting customers through digital communication channels. Text Customer Service typically uses SMS or messaging apps for asynchronous support, while Chat Customer Service involves real-time interactions via live chat on websites. Both roles require strong written communication skills, but Chat Customer Service often demands quicker responses and multitasking abilities. Understanding these differences helps employers and job seekers identify the right role based on communication style and work environment.

What are popular job titles related to Text Customer Service jobs in Springfield, MO?

For Text Customer Service jobs in Springfield, MO, the most frequently searched job titles are:

What job categories do people searching Text Customer Service jobs in Springfield, MO look for?

The top searched job categories for Text Customer Service jobs in Springfield, MO are:

What cities near Springfield, MO are hiring for Text Customer Service jobs?

Cities near Springfield, MO with the most Text Customer Service job openings:

Text Customer Service jobs near you
Infographic showing various Text Customer Service job openings in Springfield, MO as of September 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 93% Physical, 1% Hybrid, and 6% Remote job distribution, with an average salary of $35,564 per year, or $17.1 per hour.

Customer Sales Representative (In-Person - Full-Time)

Springfield, MO

TWO MEN AND A TRUCK®
See more jobs at TWO MEN AND A TRUCK®external

$18 - $20/hr

Full-time

Re-posted 7 days ago

Two Men and a Truck rating

5.1

Company rating: 5.1 out of 10

Based on 79 frontline employees who took The Breakroom Quiz

Job description

TWO MEN AND A TRUCK – Springfield, Missouri
Location: Springfield, MO
Pay: $18–$20 per hour (based on experience) + performance-based bonuses
Schedule: Full-Time
Position Overview
TWO MEN AND A TRUCK Springfield, MO is looking for a dynamic, energetic, goal-oriented Customer Sales Representative to join our record-setting team! In this office-based role, you’ll convert customer inquiries into scheduled moves by guiding them through the booking process.
This role is ideal for someone who enjoys helping people, building relationships, and working toward sales goals. You’ll receive training, ongoing support, and the opportunity to grow within a nationally recognized brand.
Primary Responsibilities
  • Assist customers with inquiries in person, by phone, by text, and by email
  • Sell moving services, packing services, storage, boxes, and supplies to help customers choose the best solution
  • Build rapport with customers and convert leads into scheduled moves via relationship selling
  • Accurately enter and maintain customer information in a variety systems
  • Achieve or exceed individual and team sales goals
  • Provide a professional, positive customer experience from the first interaction to the completed move
Qualifications
  • Previous sales or customer service experience required
  • Strong verbal and written communication skills
  • Customer-focused mindset with strong relationship-building skills
  • Familiarity with basic sales techniques (or willingness to learn)
  • Goal-oriented and motivated by performance incentives
  • Reliable, organized, punctual, and professional
  • Good multi-tasker, detail-oriented, and people-person
  • Comfortable working in a fast-paced, team-driven environment
  • Basic computer skills and ability to learn internal systems
Compensation amp; Benefits
  • Competitive hourly pay: $18–$20 per hour depending on experience
  • Performance-based bonus opportunities
  • Paid training and continued support
  • Positive and collaborative team environment
  • Growth and advancement opportunities within the company
Why Work With Us?
At TWO MEN AND A TRUCK in Springfield, you’ll be part of a locally owned franchise backed by the strength of a nationally recognized brand. As the largest moving franchise system in the world, TWO MEN AND A TRUCK provides the reputation, resources, and proven systems of a global brand while maintaining the culture of a supportive, close-knit local team.
Our award-winning, record-setting franchise has proudly served people across the Ozarks for over 30 years. During that time, we’ve built a reputation for professionalism, teamwork, and delivering outstanding experiences for both our customers and our employees every day.
This opportunity is with the independently owned and operated TWO MEN AND A TRUCK franchise serving Springfield, Missouri.

What Two Men and a Truck employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply