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Text Customer Service Jobs in Rome, NY (NOW HIRING)

Tavolo

waitstaff

Utica, NY

$10.70/hr

... maintaining excellent customer service. - Providing menu recommendations and answering any ... By applying to this job, you agree to receive periodic text messages from this employer and ...

GO Car Wash Management Corp

Sales Advisor

Marcy, NY

$16 - $18/hr

TEXT "GOMILES" to 720-459-4415 to APPLY! GO Car Wash is one of the fastest-growing car wash ... Upselling customers on our services by clearly communicating the benefits of membership.

GO Car Wash

Sales Advisor

Cicero, NY

$16 - $18/hr

TEXT "GOMILES" to 720-459-4415 to APPLY! GO Car Wash is one of the fastest-growing car wash ... Upselling customers on our services by clearly communicating the benefits of membership.

GO Car Wash

Sales Advisor

Liverpool, NY

$16 - $18/hr

TEXT "GOMILES" to 720-459-4415 to APPLY! GO Car Wash is one of the fastest-growing car wash ... Upselling customers on our services by clearly communicating the benefits of membership.

GO Car Wash

Sales Advisor

Syracuse, NY

$16 - $18/hr

Text "GoCarWash" to 25000 to schedule an interview!! GO Car Wash is one of the fastest-growing car ... Upselling customers on our services by clearly communicating the benefits of membership.

GO Car Wash

Sales Advisor

Marcy, NY · On-site

$16 - $18/hr

TEXT "GOMILES" to 720-459-4415 to APPLY! GO Car Wash is one of the fastest-growing car wash ... Upselling customers on our services by clearly communicating the benefits of membership.

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All JobsText Customer Service JobsText Customer Service Jobs in Rome, NY

Text Customer Service information

See Rome, NY salary details

$9

$17

$25

How much do text customer service jobs pay per hour?

As of Jul 22, 2026, the average hourly pay for text customer service in Rome, NY is $17.80, according to ZipRecruiter salary data. Most workers in this role earn between $14.57 and $19.81 per hour, depending on experience, location, and employer.

What are some common challenges faced in a Text Customer Service role and how can they be managed?

One common challenge in Text Customer Service is accurately interpreting customer needs without the benefit of vocal tone or facial cues. To manage this, successful agents rely on clear, empathetic written communication and active listening skills to ensure they fully understand and address customer concerns. Additionally, handling multiple conversations simultaneously can be demanding, so effective time management and prioritization are essential. Regular training and collaboration with team members can also help agents stay updated on best practices and improve service quality.

What are the key skills and qualifications needed to thrive as a Text Customer Service Representative, and why are they important?

To thrive as a Text Customer Service Representative, you need strong written communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, chat platforms, and ticketing systems is often required. Attention to detail, patience, and the ability to handle multiple conversations simultaneously are standout soft skills in this role. These abilities ensure efficient, accurate, and empathetic support, leading to high customer satisfaction and effective issue resolution.

What is a Text Customer Service representative?

A Text Customer Service representative is a professional who provides support and assistance to customers primarily through text-based communication channels, such as SMS, live chat, or messaging apps. Their main responsibilities include answering customer inquiries, resolving issues, processing orders, and providing information in real time, all through written messages. This role requires strong written communication skills, attention to detail, and the ability to multitask across digital platforms. Text Customer Service representatives play a crucial role in enhancing customer satisfaction by offering convenient and efficient support without the need for phone calls.

What is the difference between Text Customer Service vs Chat Customer Service?

AspectText Customer ServiceChat Customer Service
Communication MethodText messaging platforms (SMS, app-based)Live chat interfaces on websites or apps
Work EnvironmentRemote, often asynchronousRemote or on-site, real-time interaction
Required SkillsClear written communication, patienceFast typing, multitasking, quick problem-solving
Common UsageCustomer support via text messagesCustomer support via live chat on websites

Text Customer Service and Chat Customer Service both involve assisting customers through digital communication channels. Text Customer Service typically uses SMS or messaging apps for asynchronous support, while Chat Customer Service involves real-time interactions via live chat on websites. Both roles require strong written communication skills, but Chat Customer Service often demands quicker responses and multitasking abilities. Understanding these differences helps employers and job seekers identify the right role based on communication style and work environment.

What are popular job titles related to Text Customer Service jobs in Rome, NY? For Text Customer Service jobs in Rome, NY, the most frequently searched job titles are:
What job categories do people searching Text Customer Service jobs in Rome, NY look for? The top searched job categories for Text Customer Service jobs in Rome, NY are:
What cities near Rome, NY are hiring for Text Customer Service jobs? Cities near Rome, NY with the most Text Customer Service job openings:
Text Customer Service jobs near you
CDL A Driver- TJ Sheehan, Westmoreland NY - Hiring Now! $3000 Sign on Bonus!

CDL A Driver- TJ Sheehan, Westmoreland NY - Hiring Now! $3000 Sign on Bonus!

Sheehan Family Companies

Westmoreland, NY

$23.50 - $31.50/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 12 days ago

Job description

Essential Duties and Responsibilities:

  • Responsible for the safe operation of vehicle
  • Deliver pre-sold products to accounts
  • Rotate and place products on shelves, racks, displays, and in coolers
  • Maintain courteous and respectful attitude toward customers and co-workers

    Physical Demands & Work Environment:

    • Work is performed both indoors and outdoors, often in varying weather conditions, including extreme heat or cold.
    • Must be able to stoop, bend, lift, and twist regularly.
    • Must be able to lift approximately 55 lbs (e.g., two cases of beer).
    • Must be able to operate a two-handed hand truck on inclines and stairs.
    • Requires frequent walking up and down stairs and inclines.
    • Must have sufficient vision and hearing to perform job duties safely and effectively.

    Qualifications & Requirements 

    • High school diploma.
    • Active CDL Class A License in good standing. 
    • Minimum of 1 year of experience operating tractor-trailers. 
    • Strong safety-oriented mindset and adherence to safe driving practices. 
    • Ability to work independently and collaboratively as part of a team. 
    • Availability to work Monday through Friday, starting at 5:30 AM; end times may vary between 1:00 PM – 5:00 PM (Start and end time may vary, depending on route and delivery volume.)

    Core Competencies 

    • Consistently practice safe driving habits.
    • Strong accuracy and attention to detail in all tasks.
    • Effective time management and organizational skills.
    • Excellent communication and customer service skills when interacting with clients and team members.

    Why join us?

    • Competitive pay: $23.50-$31.50 an hour, depending on experience.
    • $3000 sign on bonus plan
    • Monthly Incentive
    • Comprehensive Medical/Dental/Vision Insurance with a better-than-average premium contribution
    • Paid time off & holidays
    • 401k Savings Plan with company match
    • Growth & development opportunities
    • Tuition Assistance Program
    • Discounted Pet Insurance
    • Personal technology and cell phone plan discounts
    • Supplemental Plans available: Disability, Life Insurance, Legal & Identity Protection

    The Sheehan Family Companies are proud to be an equal opportunity employer. We believe in an inclusive culture that provides mutual respect with salary advancement based on merit and individual performance.  Sheehan Family Companies is committed to equal employment opportunities and does not discriminate against any protected class. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

     *In applying for this job and providing your phone  number, you are authorizing the Sheehan Family Companies to contact you via text message for recruiting purposes. You may opt out of text messaging at any time.

    Apply