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Text Customer Service Jobs in Rome, NY (NOW HIRING)

Bonefish Grill

Key

Fayetteville, NY · On-site

$15.50 - $24/hr

Text " BonefishWay " to 30437 to apply now! By texting BonefishWay to 30437 you will opt-in to ... Support and coach front-of-house staff in customer service while balancing front- and back-of-house ...

Bonefish Grill

Key

Fayetteville, NY · On-site

$15.50 - $24/hr

Text " BonefishWay " to 30437 to apply now! By texting BonefishWay to 30437 you will opt-in to ... Support and coach front-of-house staff in customer service while balancing front- and back-of-house ...

Compass Group

CASHIER (FULL TIME)

Marcy, NY · On-site

$18/hr

Must have front-of-house experience, including cash handling and customer service. * Perks: No ... Text JOB to 75000 and search requisition ID number 1553744. The advertised program is a ...

GO Car Wash

Car Wash Attendant

Syracuse, NY · On-site

$18/hr

Real-world customer service and sales experience you'll use anywhere Why GO Car Wash? We're growing ... Text "GOMILES" to 720-459-4415 to apply today! To learn more about us, go to www.gocarwash.com. All ...

Compass Group

CASHIER

Marcy, NY · On-site

$18/hr

Must have front-of-house experience, including cash handling and customer service. * Perks: No ... Text JOB to 75000 and search requisition ID number 1553744. The advertised program is a ...

Compass Group

CASHIER (FULL TIME)

Marcy, NY · On-site

$18/hr

Must have front-of-house experience, including cash handling and customer service. * Perks: No ... Text JOB to 75000 and search requisition ID number 1553744. The advertised program is a ...

GO Car Wash

Car Wash Attendant

Marcy, NY · On-site

$18/hr

Real-world customer service and sales experience you'll use anywhere Why GO Car Wash? We're growing ... Text "GOMILES" to 720-459-4415 to apply today! To learn more about us, go to www.gocarwash.com. All ...

Eurest

CASHIER (FULL TIME)

Marcy, NY · On-site

$18/hr

Must have front-of-house experience, including cash handling and customer service. * Perks: No ... Text JOB to 75000 and search requisition ID number 1553744. The advertised program is a ...

Nimey's Auto Group

Auto Sales Executive

Utica, NY · On-site

$70K - $115K/yr

Experience in retail, hospitality, customer service, or another people-focused job can translate ... Comfortable using phones, text, email, and computer systems * Ability to work well as part of a ...

Nimey's New Generation Cars

Auto Sales Executive

Utica, NY · On-site

$70K - $115K/yr

Experience in retail, hospitality, customer service, or another people-focused job can translate ... Comfortable using phones, text, email, and computer systems * Ability to work well as part of a ...

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Showing results 41-60

All JobsText Customer Service JobsText Customer Service Jobs in Rome, NY

Text Customer Service information

See Rome, NY salary details

$9

$17

$25

How much do text customer service jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for text customer service in Rome, NY is $17.80, according to ZipRecruiter salary data. Most workers in this role earn between $14.57 and $19.81 per hour, depending on experience, location, and employer.

What is a text customer service representative?

A Text Customer Service representative is a professional who provides support and assistance to customers primarily through text-based communication channels, such as SMS, live chat, or messaging apps. Their main responsibilities include answering customer inquiries, resolving issues, processing orders, and providing information in real time, all through written messages. This role requires strong written communication skills, attention to detail, and the ability to multitask across digital platforms. Text Customer Service representatives play a crucial role in enhancing customer satisfaction by offering convenient and efficient support without the need for phone calls.

What are the key skills and qualifications needed to thrive as a text customer service representative?

To thrive as a Text Customer Service Representative, you need strong written communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, chat platforms, and ticketing systems is often required. Attention to detail, patience, and the ability to handle multiple conversations simultaneously are standout soft skills in this role. These abilities ensure efficient, accurate, and empathetic support, leading to high customer satisfaction and effective issue resolution.

What are some common challenges faced in a text customer service role and how can they be managed?

One common challenge in Text Customer Service is accurately interpreting customer needs without the benefit of vocal tone or facial cues. To manage this, successful agents rely on clear, empathetic written communication and active listening skills to ensure they fully understand and address customer concerns. Additionally, handling multiple conversations simultaneously can be demanding, so effective time management and prioritization are essential. Regular training and collaboration with team members can also help agents stay updated on best practices and improve service quality.

What is the difference between Text Customer Service vs Chat Customer Service?

AspectText Customer ServiceChat Customer Service
Communication MethodText messaging platforms (SMS, app-based)Live chat interfaces on websites or apps
Work EnvironmentRemote, often asynchronousRemote or on-site, real-time interaction
Required SkillsClear written communication, patienceFast typing, multitasking, quick problem-solving
Common UsageCustomer support via text messagesCustomer support via live chat on websites

Text Customer Service and Chat Customer Service both involve assisting customers through digital communication channels. Text Customer Service typically uses SMS or messaging apps for asynchronous support, while Chat Customer Service involves real-time interactions via live chat on websites. Both roles require strong written communication skills, but Chat Customer Service often demands quicker responses and multitasking abilities. Understanding these differences helps employers and job seekers identify the right role based on communication style and work environment.

What are popular job titles related to Text Customer Service jobs in Rome, NY?

For Text Customer Service jobs in Rome, NY, the most frequently searched job titles are:

What job categories do people searching Text Customer Service jobs in Rome, NY look for?

The top searched job categories for Text Customer Service jobs in Rome, NY are:

What cities near Rome, NY are hiring for Text Customer Service jobs?

Cities near Rome, NY with the most Text Customer Service job openings:

Text Customer Service jobs near you

Retail Store Associates and Stockers - 1283

Big Lots

Utica, NY

$14.42 - $17.50/hr

Full-time

Re-posted 18 days ago

Big Lots rating

5.0

Company rating: 5.0 out of 10

Based on 151 frontline employees who took The Breakroom Quiz

608th of 739 rated retailers

Job description

Description

Ready to join our BIG family? Text "BIG LOTS" to 97211 to schedule an interview.

When you join our team, you’ll enjoy extra savings with a 20% discount on almost everything in store – even food! And a 30% discount on Indoor and Outdoor furniture. Additional benefits include a same day pay option (hourly associates only), discounts on Apple products, Verizon, AT&T services, and more!  For More information about benefits, see https://www.biglots.com/corporate/careers/benefits.

Performs general store operational duties including cashiering, customer service, truck unloading, stocking, merchandise recovery, and light cleaning or maintenance as assigned.

1.    Greets and assists customers as needed in order to maintain the highest level of customer service.
2.    Maintains and operates point-of-sale systems efficiently and accurately.
3.    Drives customer loyalty program participation, including sign ups and rewards processing at check-out.
4.    Participates in the freight flow process including truck unloading, stocking, merchandise presentation and recovery.
5.    Participates in furniture department operations including carry-outs and display assembly as needed.
6.    Maintains appearance of the store’s interior and exterior to company standards including light maintenance duties and cleaning.
7.    Performs daily front-end maintenance including check stand cleanliness, replenishment of merchandise and supplies and floor safety.
8.    Performs other tasks as assigned by Store Leadership, such as cart retrieval, shrink control and safety-related tasks.


Qualification

1.    Must be at least 16 years of age.
2.    Strong customer service and communication skills required.
3.    Ability to work a flexible work schedule including nights, weekends and holidays required.
4.    Prior retail experience preferred.
5.    Previous experience operating a cash register preferred.
6.    Ability to lift, carry, push, and pull a minimum of 50 pounds required. Ability to unload freight, to move product on and off of store shelves, to walk, stand, bend, stoop, or kneel for long periods of time, and to move freely throughout store on a continual basis required.
7.    Basic English literacy and math skills required.

We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws.

The actual hourly rate will equal or exceed the required minimum wage applicable to the job location.

What Big Lots employees say

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Benefits

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Get the full story on Breakroom

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About Big Lots

Sourced by ZipRecruiter

Big Lots, headquartered in Westerville, Ohio, US, is a distinctive and diversified retail corporation. Operating in the retail industry, the company's core businesses involve offering an extensive range of merchandise such as furniture, seasonal items, consumables, soft home products, electronics, and accessories. Big Lots was founded in 1967 under the name Consolidated Stores Corporation until it was officially renamed Big Lots Inc. in 2001. The corporation's mission focuses on making a difference in the communities they serve by delivering surprising values every day. In line with this, Big Lots takes pride in their continued commitment to responsible retailing which includes their steadfast embrace of their corporate social responsibility.

Industry

Retail

Company size

10,000+ Employees

Headquarters location

Westerville, OH, US

Year founded

1967

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