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Text Customer Service Jobs in Rome, NY (NOW HIRING)

Great Rentals

Account Manager

Utica, NY · On-site

$16 - $19/hr

Answering customer calls over the phone/by text and speaking with customers who stop in the store ​ Qualifications: * Previous experience in sales, customer service, and delivery of household ...

Great Rentals

Account Manager

Utica, NY · On-site

$16 - $19/hr

Answering customer calls over the phone/by text and speaking with customers who stop in the store ​ Qualifications: * Previous experience in sales, customer service, and delivery of household ...

Honda City

BDC Sales Representative

Liverpool, NY · On-site

$50K - $80K/yr

... customer service, sales, or call center operations, we'll provide the tools and support you need to succeed. What You'll Do * Respond promptly to internet leads, phone calls, emails, and text ...

Compass Group

CASHIER (FULL TIME)

Marcy, NY

$18/hr

Must have front-of-house experience, including cash handling and customer service. * Perks: No ... Text JOB to 75000 and search requisition ID number 1553744. The advertised program is a ...

New

Compass Group

CASHIER (FULL TIME)

Marcy, NY · On-site

$18/hr

Must have front-of-house experience, including cash handling and customer service. * Perks: No ... Text JOB to 75000 and search requisition ID number 1553744. The advertised program is a ...

New

Eurest

CASHIER (FULL TIME)

Marcy, NY · On-site

$18/hr

Must have front-of-house experience, including cash handling and customer service. * Perks: No ... Text JOB to 75000 and search requisition ID number 1553744. The advertised program is a ...

New

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All JobsText Customer Service JobsText Customer Service Jobs in Rome, NY

Text Customer Service information

See Rome, NY salary details

$9

$17

$25

How much do text customer service jobs pay per hour?

As of Jul 22, 2026, the average hourly pay for text customer service in Rome, NY is $17.80, according to ZipRecruiter salary data. Most workers in this role earn between $14.57 and $19.81 per hour, depending on experience, location, and employer.

What are some common challenges faced in a Text Customer Service role and how can they be managed?

One common challenge in Text Customer Service is accurately interpreting customer needs without the benefit of vocal tone or facial cues. To manage this, successful agents rely on clear, empathetic written communication and active listening skills to ensure they fully understand and address customer concerns. Additionally, handling multiple conversations simultaneously can be demanding, so effective time management and prioritization are essential. Regular training and collaboration with team members can also help agents stay updated on best practices and improve service quality.

What are the key skills and qualifications needed to thrive as a Text Customer Service Representative, and why are they important?

To thrive as a Text Customer Service Representative, you need strong written communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, chat platforms, and ticketing systems is often required. Attention to detail, patience, and the ability to handle multiple conversations simultaneously are standout soft skills in this role. These abilities ensure efficient, accurate, and empathetic support, leading to high customer satisfaction and effective issue resolution.

What is a Text Customer Service representative?

A Text Customer Service representative is a professional who provides support and assistance to customers primarily through text-based communication channels, such as SMS, live chat, or messaging apps. Their main responsibilities include answering customer inquiries, resolving issues, processing orders, and providing information in real time, all through written messages. This role requires strong written communication skills, attention to detail, and the ability to multitask across digital platforms. Text Customer Service representatives play a crucial role in enhancing customer satisfaction by offering convenient and efficient support without the need for phone calls.

What is the difference between Text Customer Service vs Chat Customer Service?

AspectText Customer ServiceChat Customer Service
Communication MethodText messaging platforms (SMS, app-based)Live chat interfaces on websites or apps
Work EnvironmentRemote, often asynchronousRemote or on-site, real-time interaction
Required SkillsClear written communication, patienceFast typing, multitasking, quick problem-solving
Common UsageCustomer support via text messagesCustomer support via live chat on websites

Text Customer Service and Chat Customer Service both involve assisting customers through digital communication channels. Text Customer Service typically uses SMS or messaging apps for asynchronous support, while Chat Customer Service involves real-time interactions via live chat on websites. Both roles require strong written communication skills, but Chat Customer Service often demands quicker responses and multitasking abilities. Understanding these differences helps employers and job seekers identify the right role based on communication style and work environment.

What are popular job titles related to Text Customer Service jobs in Rome, NY? For Text Customer Service jobs in Rome, NY, the most frequently searched job titles are:
What job categories do people searching Text Customer Service jobs in Rome, NY look for? The top searched job categories for Text Customer Service jobs in Rome, NY are:
What cities near Rome, NY are hiring for Text Customer Service jobs? Cities near Rome, NY with the most Text Customer Service job openings:
Text Customer Service jobs near you
FOOD SERVICE WORKER/CASHIER (FULL TIME AND PART TIME)

FOOD SERVICE WORKER/CASHIER (FULL TIME AND PART TIME)

Chartwells K12

Frankfort, NY • On-site

$16/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 16 days ago

Chartwells School Dining Services rating

5.4

Company rating: 5.4 out of 10

Based on 226 frontline employees who took The Breakroom Quiz

55th of 68 rated caterers

Job description

  • We are hiring immediately for full time and part time FOOD SERVICE WORKER/CASHIER positions.
  • Location: Utica Academy of Science Charter School - 160 School Lane, Utica, NY 13340. Note: online applications accepted only.
  • Schedule: Full time and part time schedules; Monday through Friday, 6:00 AM to 2:00 PM. More details upon interview. 
  • Requirement: Previous kitchen, food service, front of house, and cooking experience is required. 
  • Fixed Pay Rate:  $16.00 per hour.
    *Internal Employee Referral Bonus Available

We Make Applying Easy! Want to apply to this job via text messaging? Text JOB to 75000 and search requisition ID number 1548146.

The advertised program is a conversational recruiting assistant that helps you apply to jobs with Compass Group. Message frequency varies. Message and data rates may apply. Text STOP to opt out or HELP for help. Terms and conditions: http://olivia.paradox.ai/moSkg


Diversity of thought and inclusion for all is what drives our success - we invite you to start your journey with us today!


Chartwells K12's goal is to make sure students leave the cafeteria happier and healthier than they came in, by serving food kids love to eat and creating custom dining programs. With more than 16,000 associates in 4,300 schools, ranging from large public institutions to small charter and private schools, Chartwells K12 is built on decades of food, education and operational experience driven by top culinary, nutrition, wellness, and sustainability talent. For more information, visit www.ChartwellsK12.com.

Job Summary


Summary: Performs cashiering duties, including general food service work. Maintains sanitation standards in the preparation, service and dining room facilities.
Essential Duties and Responsibilities:

  • Performs prep work such as washing, peeling, cutting and seeding fruits and vegetables. Weighs and measures designated ingredients.
  • Carries pans, kettles and trays of food to and from work stations, stove and refrigerator in accordance with safety standards. Distributes supplies, utensils and portable equipment.
  • Stores foods in designated areas in accordance with wrapping, dating, and food safety and rotation procedures.
  • Cleans work areas, equipment and utensils.
  • Ensures compliance with sanitation and safety requirements.
  • Uses approved food recipes and production standards to ensure proper quality, serving temperatures and standard portion control.
  • Serves customers in a friendly, efficient manner following outlined steps of service.
  • Interacts with customers and resolves customer complaints in a friendly, service-oriented manner.
  • Relays relevant information to supervisor.
  • Performs sales transactions.
  • Enters sales into the cash register to ensure purchases are accurately recorded.
  • Makes change, accepts declining balance cards and other acceptable forms of payment.
  • Issues receipts to customers.
  • Follows standard procedures for issuing cash refunds.
  • Responsible for all assigned change funds and cash receipts, ensuring that cash drawer is in compliance with overage/shortage standards.
  • Replenishes condiments, beverages and general supplies while maintaining service area cleanliness.
  • Performs other duties as assigned.

Associates at Chartwells K-12 are offered many fantastic benefits.

Both full-time and part-time positions offer the following benefits to associates:

  • Retirement Plan
  • Associate Shopping Program
  • Health and Wellness Programs
  • Discount Marketplace
  • Identity Theft Protection
  • Pet Insurance
  • Voluntary Benefits, including Critical Illness Insurance, Accident Insurance, Hospital Indemnity Insurance, Legal Services, and Choice Auto and Home Program

In addition, full-time positions also offer the following benefits to associates:

  • Medical
  • Dental
  • Vision
  • Life Insurance/AD
  • Disability Insurance
  • Commuter Benefits
  • Employee Assistance Program
  • Flexible Spending Accounts (FSAs)

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.

https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_ChartwellsK12.pdf

Because this position requires you to perform services in an educational facility, there may be periods when the Company does not require you to perform work (such as winter and summer breaks when food service needs decline or cease). Any such periods during which you do not perform work on the Company’s behalf will be unpaid and deemed a temporary layoff. However, depending on business needs, you may be required to work year-round, potentially at a different location during break periods. Business needs may vary from year to year. 

About Compass Group: Achieving leadership in the foodservice industry

Compass Group is an equal opportunity employer.  At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.
 

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity.

Certain positions may require Florida Level 2 background screening. Details: https://info.flclearinghouse.com/ 

Applications are accepted on an ongoing basis.

Chartwells K-12 maintains a drug-free workplace.

We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.

What Chartwells School Dining Services employees say

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Benefits

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About Chartwells School DIning Services

Sourced by ZipRecruiter

Chartwells K12's goal is to make sure students leave the cafeteria happier and healthier than they came in, by serving food kids love to eat and creating custom dining programs. With more than 16,000 associates in 4,300 schools, ranging from large public institutions to small charter and private schools, Chartwells K12 is built on decades of food, education and operational experience driven by top culinary, nutrition, wellness, and sustainability talent. For more information, visit www.ChartwellsK12.com.

Industry

Food services and drinking places

Company size

10,000+ Employees

Headquarters location

Oak Park, MI, US

View All Chartwells School DIning Services Jobs