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Text Customer Service Jobs in Austin, TX (NOW HIRING)

Air Runs Services

Customer Service Dispatcher

Austin, TX · On-site

$16.75 - $21/hr

Responsibilities • Schedule and dispatch HVAC and plumbing technicians for service calls and installations. • Communicate effectively with technicians, customers, and vendors via phone, text, and ...

GO Car Wash

Customer Service Teammate

Austin, TX · On-site

$16/hr

TEXT "GOMILES" to 720-459-4415 to APPLY! GO Car Wash is one of the fastest growing car wash ... As a Customer Service Teammate at GO Car Wash, you'll be helping our customers care for their cars ...

GO Car Wash

Customer Service Teammate

Round Rock, TX · On-site

$18/hr

TEXT "GOMILES" to 720-459-4415 to APPLY! GO Car Wash is one of the fastest growing car wash ... As a FULL TIME Customer Service Teammate at GO Car Wash, you'll be helping our customers care for ...

GO Car Wash

Customer Service Lead

Round Rock, TX · On-site

$18.50/hr

TEXT "GOMILES" to 720-459-4415 to APPLY! GO Car Wash is one of the fastest-growing car wash ... As a Customer Service Lead at GO Car Wash, you'll be stepping into a leadership role, serving as ...

GO Car Wash

Customer Service Lead

Leander, TX · On-site

$18.50/hr

TEXT "GOMILES" to 720-459-4415 to APPLY! GO Car Wash is one of the fastest-growing car wash ... As a Customer Service Lead at GO Car Wash, you'll be stepping into a leadership role, serving as ...

GO Car Wash

Customer Service Lead

Austin, TX · On-site

$18.50/hr

TEXT "GOMILES" to 720-459-4415 to APPLY! GO Car Wash is one of the fastest-growing car wash ... As a Customer Service Lead at GO Car Wash, you'll be stepping into a leadership role, serving as ...

GO Car Wash

Customer Service Lead

Cedar Park, TX · On-site

$18.50/hr

TEXT "GOMILES" to 720-459-4415 to APPLY! GO Car Wash is one of the fastest-growing car wash ... As a Customer Service Lead at GO Car Wash, you'll be stepping into a leadership role, serving as ...

GO Car Wash

Customer Service Lead

Round Rock, TX · On-site

$18.50/hr

TEXT "GOMILES" to 720-459-4415 to APPLY! GO Car Wash is one of the fastest-growing car wash ... As a Customer Service Lead at GO Car Wash, you'll be stepping into a leadership role, serving as ...

GO Car Wash

Customer Service Teammate

Austin, TX · On-site

$18/hr

TEXT "GOMILES" to 720-459-4415 to APPLY! GO Car Wash is one of the fastest growing car wash ... As a Customer Service Teammate at GO Car Wash, you'll be helping our customers care for their cars ...

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All JobsText Customer Service JobsText Customer Service Jobs in Austin, TX

Text Customer Service information

See Austin, TX salary details

$9

$18

$26

How much do text customer service jobs pay per hour?

As of Aug 18, 2026, the average hourly pay for text customer service in Austin, TX is $18.63, according to ZipRecruiter salary data. Most workers in this role earn between $15.24 and $20.72 per hour, depending on experience, location, and employer.

What is a text customer service representative?

A Text Customer Service representative is a professional who provides support and assistance to customers primarily through text-based communication channels, such as SMS, live chat, or messaging apps. Their main responsibilities include answering customer inquiries, resolving issues, processing orders, and providing information in real time, all through written messages. This role requires strong written communication skills, attention to detail, and the ability to multitask across digital platforms. Text Customer Service representatives play a crucial role in enhancing customer satisfaction by offering convenient and efficient support without the need for phone calls.

What are the key skills and qualifications needed to thrive as a text customer service representative?

To thrive as a Text Customer Service Representative, you need strong written communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, chat platforms, and ticketing systems is often required. Attention to detail, patience, and the ability to handle multiple conversations simultaneously are standout soft skills in this role. These abilities ensure efficient, accurate, and empathetic support, leading to high customer satisfaction and effective issue resolution.

What are some common challenges faced in a text customer service role and how can they be managed?

One common challenge in Text Customer Service is accurately interpreting customer needs without the benefit of vocal tone or facial cues. To manage this, successful agents rely on clear, empathetic written communication and active listening skills to ensure they fully understand and address customer concerns. Additionally, handling multiple conversations simultaneously can be demanding, so effective time management and prioritization are essential. Regular training and collaboration with team members can also help agents stay updated on best practices and improve service quality.

What is the difference between Text Customer Service vs Chat Customer Service?

AspectText Customer ServiceChat Customer Service
Communication MethodText messaging platforms (SMS, app-based)Live chat interfaces on websites or apps
Work EnvironmentRemote, often asynchronousRemote or on-site, real-time interaction
Required SkillsClear written communication, patienceFast typing, multitasking, quick problem-solving
Common UsageCustomer support via text messagesCustomer support via live chat on websites

Text Customer Service and Chat Customer Service both involve assisting customers through digital communication channels. Text Customer Service typically uses SMS or messaging apps for asynchronous support, while Chat Customer Service involves real-time interactions via live chat on websites. Both roles require strong written communication skills, but Chat Customer Service often demands quicker responses and multitasking abilities. Understanding these differences helps employers and job seekers identify the right role based on communication style and work environment.

What are popular job titles related to Text Customer Service jobs in Austin, TX?

For Text Customer Service jobs in Austin, TX, the most frequently searched job titles are:

What job categories do people searching Text Customer Service jobs in Austin, TX look for?

The top searched job categories for Text Customer Service jobs in Austin, TX are:

What cities near Austin, TX are hiring for Text Customer Service jobs?

Cities near Austin, TX with the most Text Customer Service job openings:

Text Customer Service jobs near you
Infographic showing various Text Customer Service job openings in Austin, TX as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $38,754 per year, or $18.6 per hour.

Customer Service Dispatcher

Air Runs Services

Austin, TX • On-site

$16.75 - $21/hr

Full-time

Re-posted just now

Job description

Description
$1,000 Signing Bonus to qualified applicants.
Air Runs has been a staple in the Austin community for 20+ years. With years of experience and a passion for excellence, we have become a beacon of trust and innovation in Central Texas.
We are currently seeking a motivated and organized Dispatcher to join our growing team. As a Dispatcher, you will be the first point of contact for customer requests and the communication link between our customers, field technicians, and the management team. The ideal candidate will have prior dispatching experience in the HVAC and/or plumbing industries and be comfortable in a fast-paced, customer-focused environment.
Responsibilities
• Schedule and dispatch HVAC and plumbing technicians for service calls and installations.
• Communicate effectively with technicians, customers, and vendors via phone, text, and email.
• Maintain accurate records of all service calls and technician activity.
• Monitor job progress and provide status updates to customers.
• Prioritize urgent service requests and adjust schedules accordingly.
• Assist with parts ordering and coordination.
• Ensure customer satisfaction by providing timely, professional, and courteous services.
Qualifications
Requirements:
• Previous dispatching experience (HVAC or plumbing industry strongly preferred)
• Bilingual (English/Spanish) preferred
• Excellent communication, organization, and multitasking skills
• Proficient in scheduling software (HouseCall Pro/Service Titan) and Microsoft Office
• Ability to remain calm and professional under pressure

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