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Spectrum Customer Service Representative Jobs in Austin, TX

United States Gold Bureau

Customer Service Rep

Leander, TX · On-site

$15.25 - $20.75/hr

Customer Service Representative I The Customer Service Representative I (CSR I) is responsible for providing effective customer service for all internal and external customers by using knowledge of ...

US Gold Bureau

Customer Service Rep

Leander, TX

$15.25 - $20.75/hr

Description Summary The Customer Service Representative I (CSR I) is responsible for providing effective customer service for all internal and external customers by using knowledge of company ...

FastSigns

Customer Service Representative

Austin, TX · On-site

$15.75 - $21.50/hr

  • PTO

Customer Service Representative FASTSIGNS #110201 is hiring for a Customer Service Representative to join our team! Benefits/Perks: * Competitive Pay * Paid Vacation and Holidays * Performance Bonus

Western Pest Services

Customer Service Representative

Austin, TX · On-site

$17.50 - $18/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

HomeTeam Customer Service Representative At HomeTeam, we put people first. We make sure at HomeTeam you have the tools, support, and training they need to deliver a delightful experience to every ...

FASTSIGNS #110201

Customer Service Representative

Austin, TX · On-site

$15.75 - $21.50/hr

  • PTO

FASTSIGNS #110201 is hiring for a Customer Service Representative to join our team! Benefits/Perks: * Competitive Pay * Paid Vacation and Holidays * Performance Bonus * Ongoing Training Opportunities ...

CC GENERAL, LLC

Customer Service Representative

Austin, TX · On-site

$15.75 - $21.50/hr

Customer Service Representative Job Purpose: Serves customers by providing product and service information; resolving product and service problems. Customer Service Representative Job Duties:

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Spectrum Customer Service Representative information

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How much do spectrum customer service representative jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for spectrum customer service representative in Austin, TX is $18.63, according to ZipRecruiter salary data. Most workers in this role earn between $15.24 and $20.72 per hour, depending on experience, location, and employer.

What are some common challenges faced by Spectrum Customer service representatives, and how can they be managed effectively?

Spectrum Customer Service Representatives often encounter high call volumes and a diverse range of customer concerns, from billing issues to technical support. Staying patient, empathetic, and adaptable is crucial for handling challenging situations and resolving customer complaints efficiently. Representatives benefit from Spectrum's comprehensive training programs and the support of a collaborative team environment, which help them navigate complex issues. Proactively using available resources and maintaining clear communication with customers and colleagues can make daily responsibilities more manageable and rewarding.

What is a Spectrum Customer Service Representative?

A Spectrum Customer Service Representative is a professional who assists customers of Spectrum, a telecommunications company, with their inquiries and concerns. Their responsibilities include helping customers with billing questions, troubleshooting service issues, providing information about products and services, and processing account changes. They typically handle customer interactions over the phone, through online chat, or in person at Spectrum locations. The goal of this role is to ensure customer satisfaction and resolve issues efficiently.

What is the difference between Spectrum Customer Service Representative vs Spectrum Sales Associate?

AspectSpectrum Customer Service RepresentativeSpectrum Sales Associate
Primary RoleAssist customers with billing, technical issues, and account inquiriesPromote and sell Spectrum services and packages to customers
Required SkillsCustomer service, communication, problem-solvingSales techniques, product knowledge, persuasion skills
Work EnvironmentCall centers, retail stores, remoteRetail stores, on-site sales events
Common CertificationsCustomer service certifications, communication skillsSales training, product knowledge certifications

While both roles involve interaction with Spectrum customers, the Customer Service Representative focuses on resolving issues and providing support, whereas the Sales Associate emphasizes promoting and selling Spectrum services. Both positions require strong communication skills but differ in their primary objectives and daily tasks.

Does Spectrum offer remote work options?

Spectrum Customer Service Representatives can have remote work options, depending on the role and location. Many customer service positions are available as remote or work-from-home opportunities, often requiring strong communication skills and familiarity with customer management tools. Availability of remote work may vary based on company policies and current staffing needs.

What are the key skills and qualifications needed to thrive as a Spectrum Customer service representative, and why are they important?

To thrive as a Spectrum Customer Service Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center systems, and basic computer applications is essential. Patience, active listening, and a positive attitude help representatives excel in handling diverse customer inquiries and resolving concerns. These skills ensure high-quality service, customer satisfaction, and efficient issue resolution in a fast-paced environment.

Is Spectrum Customer Service Representative call center a good job?

A Spectrum Customer Service Representative call center job involves assisting customers with service issues, billing, and technical support, often requiring strong communication skills and familiarity with company systems. It can offer stable employment with benefits, but may involve high call volumes and performance targets. Overall, it can be a good entry-level position for those interested in customer service and telecommunications.

What are popular job titles related to Spectrum Customer Service Representative jobs in Austin, TX?

For Spectrum Customer Service Representative jobs in Austin, TX, the most frequently searched job titles are:

What job categories do people searching Spectrum Customer Service Representative jobs in Austin, TX look for?

The top searched job categories for Spectrum Customer Service Representative jobs in Austin, TX are:

What cities near Austin, TX are hiring for Spectrum Customer Service Representative jobs?

Cities near Austin, TX with the most Spectrum Customer Service Representative job openings:

Spectrum Customer Service Representative jobs near you
Infographic showing various Spectrum Customer Service Representative job openings in Austin, TX as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 18% Part Time, and 4% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $38,754 per year, or $18.6 per hour.

Lead Enterprise Client Service Representative, Spectrum Business

Spectrum Business

Austin, TX • On-site

Other

Posted 4 days ago

Spectrum rating

7.9

Company rating: 7.9 out of 10

Based on 613 frontline employees who took The Breakroom Quiz

30th of 99 rated telecommunications companies

Job description

Lead Client Services Representative

Do you excel at navigating complex scenarios and supporting teams with your expert knowledge? As a Lead Client Services Representative at Spectrum, you will be the trusted resource for process, product and policy questions, resolve escalations and guide the team through challenging cases. Your leadership and technical skills will ensure smooth operations, accurate account management and outstanding service for our clients.

Responsibilities

How You Will Make an Impact

  • Serve as the team's subject matter expert for policies, processes, products, pricing and tools, supporting representatives with complex scenarios
  • Assist Client Services Representatives to ensure work types are accurate, complete and compliant with sales, pricing and capital policies, and entered into CRM systems promptly
  • Monitor sales and CRM systems for activity funnels and team performance against service level objectives, taking action to ensure targets are met
  • Lead observation sessions and coach Sales Operations Specialists on systems and processes to build team expertise
  • Respond to customer questions and escalations efficiently, providing thorough assistance and fostering positive interactions
  • Identify system and order defects across CRM, billing and other platforms, report issues to leadership and assist with order triage and resolution
  • Coordinate with the Call Center Supervisor to maintain operational efficiency and customer satisfaction
  • Conduct Operational Readiness Testing and User Acceptance Testing for project deployments and assist with special projects
  • Document customer account records accurately and perform complex departmental analyses
  • Identify training and skill gaps, delivering feedback and recommendations to strengthen team performance
  • Remain current on supported products and comply with all company and call center policies

Working Conditions

  • Normal office environment
  • Flexibility to work extended hours
Qualifications

What You Will Bring to Spectrum

Required Qualifications

Education

  • Bachelor's degree in a related field or equivalent combination of education and experience

Experience

  • 4 + years of sales support or customer service experience
  • 4 + years of commercial (B2B) sales and CRM platform experience (Salesforce, Siebel or similar)
  • 4 + years of commercial (B2B) billing platform experience (CSG, ICOMS, Oracle or similar)
  • 3 + years of customer service representative experience
  • 2 + years of data entry experience

Skills

  • Read, write, speak and understand English
  • Strong computer skills including proficiency in Excel, PowerPoint and Word
  • Excellent communication, organization and time management abilities
  • Advanced skills with PCs, Microsoft Windows and intranet navigation
  • Expertise in internet, phone operations or telecommunications call center environments
  • Advanced ability to build complex orders and select accurate Salesforce and billing codes
  • Critical thinking skills for solving highly complex problems beyond standard procedures. Sound Judgement and decision-making abilities
  • Skill in identifying and resolving order errors, system defects and coordinating triage across departments
  • Strong customer orientation with responsiveness and effective issue tracking
  • Build relationships across the organization and manage multiple initiatives independently

What Spectrum employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Spectrum logo

About Spectrum

Sourced by ZipRecruiter

Spectrum is America's fastest-growing TV, internet and voice provider. Our organization is one filled with a diverse group of hardworking people. They're committed to helping us grow, and we're committed to growing with them because making sure everyone reaches their full potential is a key part of our mission.

Industry

Technology, communication and media and telecommunications

Company size

10,000+ Employees

Headquarters location

Stamford, CT, US

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