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Text Chat Support Jobs in Wisconsin (NOW HIRING)

... intelligent chat, text, and workflow-based automated communications have significantly and ... Luminate partners with management teams to provide flexible capital and operational support to ...

$111K - $133K/yr

... and text analytics, predictive engagement, etc. • Participate in AI application builds • ... support cases as needed. • Any other relevant duties. Essential skills and experience: Required ...

... intelligent chat, text, and workflow-based automated communications have significantly and ... Luminate partners with management teams to provide flexible capital and operational support to ...

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Text Chat Support information

What are the key skills and qualifications needed to thrive in the Text Chat Support position, and why are they important?

To thrive as a Text Chat Support agent, you need excellent written communication skills, strong problem-solving abilities, and proficiency in typing and multitasking, often with a high school diploma or equivalent. Familiarity with customer service platforms, live chat software, and CRM systems is typically required, and some employers may seek basic IT knowledge or certifications like CompTIA or customer service training. Outstanding candidates also demonstrate empathy, patience, active listening, and adaptability when interacting with customers in a fast-paced online setting. These skills are critical to delivering effective, timely support that ensures customer satisfaction and maintains a positive brand reputation.

What are the typical day-to-day responsibilities for someone in a Text Chat Support role?

As a Text Chat Support agent, your daily tasks typically include responding to customer inquiries via live chat, resolving issues, providing product or service information, and escalating more complex concerns to the appropriate departments. You'll often need to manage multiple chat conversations at once while maintaining accuracy, professionalism, and a friendly tone. Additionally, you may be required to update customer records in CRM systems and contribute to support documentation or FAQ resources. Collaboration with team members and supervisors is common to share insights and ensure consistent, high-quality service. This role is ideal for those who enjoy problem-solving and helping people in a fast-paced, digital environment.

What is a Text Chat Support job?

A Text Chat Support job involves assisting customers via live chat or messaging platforms. Responsibilities typically include answering questions, resolving issues, and providing product or service information in real time. It requires strong written communication skills, multitasking abilities, and a customer-focused approach. This role is common in customer service, technical support, and sales assistance across various industries.

What are the most commonly searched types of Text Chat Support jobs in Wisconsin? The most popular types of Text Chat Support jobs in Wisconsin are:
What are popular job titles related to Text Chat Support jobs in Wisconsin? For Text Chat Support jobs in Wisconsin, the most frequently searched job titles are:
What job categories do people searching Text Chat Support jobs in Wisconsin look for? The top searched job categories for Text Chat Support jobs in Wisconsin are:
Infographic showing various Text Chat Support job openings in Wisconsin as of June 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution.
Admissions Advisor - Online Division

Admissions Advisor - Online Division

Herzing University

Milwaukee, WI • On-site

$19.33 - $26.16/hr

Full-time

Medical, Retirement, PTO

Posted 4 days ago


Job description

Current staff, faculty/adjunct at Herzing University, log into UKG and navigate to Menu > Myself > My Company > View Opportunities to apply using the internal application process.
To participate in a remote work arrangement, employees must reside in the United States. No remote work arrangement will be considered for working from outside the United States.
Herzing University is accredited by the Higher Learning Commission. Our institution is a military/veteran friendly school and is recognized by U.S. News in 2025 for best online programs in various areas of study. Click to learn more about our accreditation
Position Overview
The Admissions Advisor is responsible for educating and attracting potential students to attend Herzing University Online Campus through inbound and outbound phone interactions. Provides information to prospective students on the advantages of attending Herzing University. Interviews prospective students to define program of interest, discuss scheduling, time commitment involved, etc. and ensures all aspects of the enrollment process are completed thoroughly and accurately.
A 40-hour per week schedule will be determined based on preference and business needs between the following hours of operation for Herzing's Online Division. Hybrid options may be available at one of the Herzing campus or office locations listed below.
  • Monday-Thurs 8am-8pm
  • Friday 8am-5pm
  • Sat 8am-4pm
  • Sun 10:30-7pm

Campus/Office Locations:
Akron, OH
Clarksville, TN
Minneapolis, MN
Tampa, FL
Atlanta, GA
Kenosha, WI
Nashville, TN
Birmingham, AL
Madison, WI
New Orleans, LA
Brookfield, WI
Milwaukee, WI
Orlando, FL
REQUIREMENTS:
  • Associate Admissions Advisor:
    • Associate's Degree or equivalent work experience
    • A minimum of six months as an associate admissions advisor or related work experience, preferably in admissions, higher education, customer service or sales

  • Admissions Advisor:
    • Bachelor's Degree or equivalent work experience
    • A minimum of six months as an associate admissions advisor or related work experience, preferably in admissions, higher education, customer service or sales

The level a final candidate will be hired at will be dependent on qualifications and prior applicable experience.
COMPENSATION is determined based on the qualifications, experience, and circumstances of each hire. It is uncommon for new employees to start near the top of the salary range. We offer a comprehensive benefits package, including a tuition waiver and reimbursement program, health insurance, paid time off, and a retirement savings plan. The hourly pay range for this position is $19.33 to $26.16 (associate level) or $23.67 to $32.02 (advisor level).
PRIMARY DUTIES AND RESPONSIBILITIES
  • Responds to inquiries for information about Herzing University's courses and programs through telephone, email, text, and chat.
  • Interviewing prospective students to determine their motivation for continuing their education, understanding their career goals and needs, and helping identify potential obstacles which could hinder their educational experience.
  • Helping prospective students identify the best educational program that matches their needs and goals, then sharing information about the benefits of what Herzing University offers.
  • Guiding prospective students through the admissions process, responding to their questions and concerns at each step in the process, ensuring students complete the necessary admissions requirements, and connecting students to support resources.
  • Generating inquiries through prospective students, current students, and the local community outreach/events.

Herzing University is committed to providing an environment that is free from discrimination and is dedicated to fostering a culture and atmosphere of mutual respect. It provides an inclusive and collegial community where individuals are valued, heard and empowered to contribute to the effectiveness of the institution.
Applicants must be authorized to work for any employer in the U.S. We do not sponsor or take over sponsorship of an employment Visa at this time.
It is the university's practice to recruit and hire without discrimination because of skin color, gender, religion, LGBTQi2+ status, disability status, age, national origin, veteran status, or any other status protected by law. https://www.herzing.edu/about/diversity
Herzing University prohibits sex-based discrimination in any education program or activity that it operates. Individuals may report concerns or questions to the Title IX Coordinator. The notice of nondiscrimination is located at https://www.herzing.edu/title-ix.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.