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Shift Coordinator - Trolley Square, Salt Lake City, New Shop Opening!

Earn ~$25/hr ($17 + tips)

Salt & Straw is expanding to Salt Lake City!  

We’re on the lookout for experienced Shift Coordinators to help launch our first Utah shops, create unforgettable guest experiences, and support Scoopers in delivering legendary hospitality. You’ll play a key role in bringing Salt & Straw to a new community, coaching team members, and making every guest interaction memorable. 

What Shift Coordinators Do 

Shift Coordinators keep the shop running smoothly by supporting people, operations, and guest experience. 

You will: 

• Guide Scoopers throughout the shift, delegating tasks and ensuring breaks, station rotations, and safety habits are followed 

• Support daily operations: scooping, waffling, running the register, dishwashing, cleaning, and hosting 

• Deliver exceptional service, thoughtfully resolving guest concerns 

• Coordinate opening, closing, and daily shop tasks to maintain operational excellence 

• Assist in training, coaching, and modeling best practices for team members 

• Pack Third-Party Delivery orders with accuracy and attention to quality 

• Conduct inventory counts, monitor product quality, and maintain food safety standards 

• Handle daily cash transactions accurately and follow cash handling protocols 

• Track team feedback and operational notes in daily logbooks 

• Taste and learn our flavors to confidently share with guests 

• Foster a positive, engaging work environment that reflects Salt & Straw’s mission and values 

What You’ll Get 

We offer competitive pay, thoughtful benefits, and a people-first culture that invests in your growth. 

 Pay: $17]/hr base pay + pooled tips, which typically average $24-25/hr 
(Based on historical shop performance—actual tips may vary) 

 Financial Flexibility: Optional earned wages access, plus 401(k) match with 50% company match up to 1% of your salary after three months—even for part-time Team Members 

 Health & Wellness: Medical, dental, and vision coverage may become available after 780 hours worked, plus Flexible Spending Accounts (FSA), Health Savings Accounts (HSA), and supplemental coverage like Accident, Critical Illness, and Hospital Indemnity Insurance 

 Mental Health Support: Free, 24/7 access to licensed mental health professionals for you and your family via text, chat, web, and in-person sessions 

 Work-Life Balance: Flexible scheduling, 1 hour of Sick Time per 30 hours worked, 12 weeks of Paid Parental Leave at 70% pay, and 2 hours of Paid Voting Time 

 Education & Growth: Up to $1,800/year for learning goals, plus career development and growth opportunities within Salt & Straw 

 Perks & Discounts: 30% Team Member discount, early access to new flavors, Commuter FSA, UHC Wellness Rewards (earn up to $1,000), and affordable FIGO Pet Insurance 

 Inclusive Culture: A welcoming, supportive workplace where every Team Member is valued, respected, and inspired 

This Role Might Be Right If You: 

• Have a high school diploma/GED 

• Bring 6+ months (1+ year preferred) of food service, fast-casual, or hospitality experience 

• Are 18+ and can work evenings, weekends, and holidays 

• Have a valid food handler’s card (or can get one within 30 days) 

• Can coach, motivate, and support team members with clarity and care 

• Thrive in a fast-paced, hands-on environment 

• Love delivering outstanding guest experiences and sharing our flavors 

Important Notes 

Food Allergy Warning: This role involves working in an environment where common food allergens are present, including peanuts, tree nuts, dairy, eggs, soy, wheat, and seafood. 

Equal Employment Opportunity: Salt & Straw is committed to creating an inclusive workplace and provides equal opportunity to all applicants, regardless of race, gender, sexual orientation, disability, or background. 

E-Verify Participation: We participate in E-Verify to confirm work authorization. 

Our Values 

Create the Unbelievable 

Show Up Generously 

Act with Thoughtful Curiosity 

Share Human Kindness 

Make It Count 

These values guide everything we do — from the way we scoop, to how we show up for our guests, teammates, and communities.