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Tenant Service Representative Jobs (NOW HIRING)

Citadel Outlets

Customer Service Representative

Commerce, CA · On-site

$16.25 - $22.25/hr

The number one outlet center in the LA area is hiring qualified Customer Service Representatives to ... Maintain a high level of communication between customers, tenants and with all management and ...

Citadel Outlets

Customer Service Representative

Commerce, CA · On-site

$16.25 - $22.25/hr

The number one outlet center in the LA area is hiring qualified Customer Service Representatives to ... Maintain a high level of communication between customers, tenants and with all management and ...

husadayforce

Director Tenant Services

New York, NY · On-site

If so, you could be a great Director of Tenant Services for HELP USA's program serving infants ... representative of the Early Childhood Program, providing the highest level of customer service to ...

husadayforce

Director Tenant Services

New York, NY · On-site

If so, you could be a great Director of Tenant Services for HELP USA's program serving infants ... representative of the Early Childhood Program, providing the highest level of customer service to ...

husadayforce

Director Tenant Services

New York, NY · On-site

If so, you could be a great Director of Tenant Services for HELP USA's program serving infants ... representative of the Early Childhood Program, providing the highest level of customer service to ...

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Tenant Service Representative information

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How much do tenant service representative jobs pay per hour?

As of Sep 13, 2026, the average hourly pay for tenant service representative in the United States is $23.03, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $27.40 per hour, depending on experience, location, and employer.

What is a tenant service representative?

Tenant Service Representatives act as the main point of contact between property management teams and tenants in commercial or residential buildings. They handle tenant requests, resolve maintenance issues, coordinate services, and ensure tenant satisfaction by addressing concerns promptly. Their role is crucial in maintaining positive relationships and smooth communication between tenants and property management, contributing to tenant retention and the overall success of the property.

What are the key skills and qualifications needed to thrive as a tenant service representative?

To thrive as a Tenant Service Representative, you need a background in property management or customer service, often supported by a high school diploma or associate degree. Familiarity with property management software, work order systems, and Microsoft Office is typically required. Strong communication, problem-solving, and organizational skills help you effectively address tenant concerns and coordinate with maintenance teams. These abilities are crucial for maintaining tenant satisfaction, ensuring smooth building operations, and fostering positive landlord-tenant relationships.

How does a tenant service representative typically collaborate with property management and maintenance teams?

Tenant Service Representatives play a central role in connecting tenants with property management and maintenance teams. They act as the first point of contact for tenant inquiries or service requests, ensuring concerns are communicated clearly and efficiently to the appropriate department. This collaboration involves tracking issues, following up on resolution progress, and updating tenants on the status of their requests. Strong communication and organizational skills are essential, as Tenant Service Representatives help facilitate a smooth flow of information, contributing to tenant satisfaction and property operations.

What is the difference between Tenant Service Representative vs Leasing Agent?

AspectTenant Service RepresentativeLeasing Agent
CredentialsHigh school diploma; customer service experienceReal estate license often required; sales experience
Work EnvironmentProperty management offices, on-site at propertiesReal estate offices, property showings, open houses
Employer & IndustryProperty management companies, landlordsReal estate brokerages, leasing agencies
Primary FocusMaintaining tenant relations, resolving issuesFinding tenants, showing units, lease signing

While both roles involve working with tenants, the Tenant Service Representative primarily focuses on maintaining tenant relations and resolving issues, whereas the Leasing Agent concentrates on marketing properties, showing units, and securing leases. Understanding these differences helps job seekers identify the right career path in property management and real estate industries.

What are the duties of a tenant service representative?

A tenant service representative is responsible for assisting tenants with maintenance requests, addressing concerns, and providing information about lease terms and community policies. They often coordinate repairs, conduct property inspections, and ensure tenant satisfaction, typically using property management software. Strong communication and customer service skills are essential for this role.

What does a tenant service representative do?

A tenant service representative assists tenants by addressing maintenance requests, resolving issues, and providing information about lease terms and building policies. They often communicate with tenants via phone, email, or in person and may use property management software to track service requests and lease details.
More about Tenant Service Representative jobs

What states have the most Tenant Service Representative jobs?

States with the most job openings for Tenant Service Representative jobs include:

What are popular job titles related to Tenant Service Representative jobs?

For Tenant Service Representative jobs, the most frequently searched job titles are:

Tenant Service Representative jobs near you
Infographic showing various Tenant Service Representative job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 77% Full Time, 20% Part Time, and 2% Contract. Highlights an 88% Physical, 1% Hybrid, and 11% Remote job distribution, with an average salary of $47,911 per year, or $23 per hour.

Customer Service Representative

Philadelphia, PA • Remote

10-8 Realty
See more jobs at 10-8 Realtyexternal

$42K - $52K/yr

Full-time

PTO

Posted 10 days ago

Job description

Position Overview

10-8 Realty is seeking a dependable and customer-focused Remote Customer Service Representative to join our team. The ideal candidate will serve as a primary point of contact for clients, tenants, prospective customers, and business partners, providing timely assistance and ensuring a positive experience throughout every interaction.

Key Responsibilities

  • Respond to customer inquiries by phone, email, and online communication channels.
  • Provide accurate information regarding properties, services, appointments, applications, and general inquiries.
  • Assist clients and tenants with questions, concerns, and service requests.
  • Schedule property tours, appointments, and follow-up communications.
  • Maintain accurate customer and property records in company systems.
  • Follow up with prospective clients and applicants in a timely and professional manner.
  • Escalate complex issues to the appropriate team member or department.
  • Process and document customer requests according to company procedures.
  • Monitor incoming communications and ensure timely responses.
  • Maintain confidentiality when handling customer and company information.
  • Collaborate with property management, leasing, and administrative teams.
  • Perform other customer service and administrative duties as assigned.

Qualifications

  • High school diploma or equivalent required.
  • Previous customer service, administrative, real estate, or property management experience preferred.
  • Excellent verbal and written communication skills.
  • Strong organizational and time-management abilities.
  • Professional, courteous, and solution-oriented approach.
  • Ability to manage multiple tasks while maintaining attention to detail.
  • Comfortable working independently in a remote environment.
  • Proficiency with Microsoft Office, Google Workspace, CRM platforms, and online communication tools.
  • Reliable internet connection and a professional remote workspace.

Preferred Skills

  • Customer relationship management
  • Appointment scheduling
  • Data entry and recordkeeping
  • Conflict resolution
  • Email and phone communication
  • Problem-solving
  • Attention to detail
  • Time management

Compensation & Benefits

  • Competitive full-time compensation
  • Paid time off
  • Company benefits package
  • Professional development opportunities
  • Remote work flexibility
  • Collaborative and supportive work environment

Ideal Candidate

The ideal candidate is organized, responsive, professional, and comfortable communicating with people from diverse backgrounds. This individual should be able to work independently, prioritize competing requests, and consistently deliver excellent customer service while representing 10-8 Realty professionally.