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Tenant Service Representative Jobs (NOW HIRING)

Locally Owned Management Company

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Apartment Maintenance Technician

Mayfield Heights, OH · On-site

$17 - $20/hr

Represent the management team with professionalism in all respects including appearance, attitude ... Handling emergency tenant service calls * Preparing vacant units for tenant occupancy - cleaning ...

Citadel Outlets

Customer Service Representative

Commerce, CA · On-site

$16.25 - $22.25/hr

The number one outlet center in the LA area is hiring qualified Customer Service Representatives to ... Maintain a high level of communication between customers, tenants and with all management and ...

husadayforce

Director Tenant Services

New York, NY · On-site

If so, you could be a great Director of Tenant Services for HELP USA's program serving infants ... representative of the Early Childhood Program, providing the highest level of customer service to ...

husadayforce

Director Tenant Services

New York, NY

If so, you could be a great Director of Tenant Services for HELP USA's program serving infants ... representative of the Early Childhood Program, providing the highest level of customer service to ...

husadayforce

Director Tenant Services

New York, NY

If so, you could be a great Director of Tenant Services for HELP USA's program serving infants ... representative of the Early Childhood Program, providing the highest level of customer service to ...

HELP USA

Director Tenant Services

Brooklyn, NY · On-site

$79K/yr

If so, you could be a great Director of Tenant Services for HELP USA's program serving infants ... representative of the Early Childhood Program, providing the highest level of customer service to ...

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Tenant Service Representative information

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$12

$23

$39

How much do tenant service representative jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for tenant service representative in the United States is $23.03, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $27.40 per hour, depending on experience, location, and employer.

What is a tenant service representative?

Tenant Service Representatives act as the main point of contact between property management teams and tenants in commercial or residential buildings. They handle tenant requests, resolve maintenance issues, coordinate services, and ensure tenant satisfaction by addressing concerns promptly. Their role is crucial in maintaining positive relationships and smooth communication between tenants and property management, contributing to tenant retention and the overall success of the property.

What are the key skills and qualifications needed to thrive as a tenant service representative?

To thrive as a Tenant Service Representative, you need a background in property management or customer service, often supported by a high school diploma or associate degree. Familiarity with property management software, work order systems, and Microsoft Office is typically required. Strong communication, problem-solving, and organizational skills help you effectively address tenant concerns and coordinate with maintenance teams. These abilities are crucial for maintaining tenant satisfaction, ensuring smooth building operations, and fostering positive landlord-tenant relationships.

How does a tenant service representative typically collaborate with property management and maintenance teams?

Tenant Service Representatives play a central role in connecting tenants with property management and maintenance teams. They act as the first point of contact for tenant inquiries or service requests, ensuring concerns are communicated clearly and efficiently to the appropriate department. This collaboration involves tracking issues, following up on resolution progress, and updating tenants on the status of their requests. Strong communication and organizational skills are essential, as Tenant Service Representatives help facilitate a smooth flow of information, contributing to tenant satisfaction and property operations.

What is the difference between Tenant Service Representative vs Leasing Agent?

AspectTenant Service RepresentativeLeasing Agent
CredentialsHigh school diploma; customer service experienceReal estate license often required; sales experience
Work EnvironmentProperty management offices, on-site at propertiesReal estate offices, property showings, open houses
Employer & IndustryProperty management companies, landlordsReal estate brokerages, leasing agencies
Primary FocusMaintaining tenant relations, resolving issuesFinding tenants, showing units, lease signing

While both roles involve working with tenants, the Tenant Service Representative primarily focuses on maintaining tenant relations and resolving issues, whereas the Leasing Agent concentrates on marketing properties, showing units, and securing leases. Understanding these differences helps job seekers identify the right career path in property management and real estate industries.

What are the duties of a tenant service representative?

A tenant service representative is responsible for assisting tenants with maintenance requests, addressing concerns, and providing information about lease terms and community policies. They often coordinate repairs, conduct property inspections, and ensure tenant satisfaction, typically using property management software. Strong communication and customer service skills are essential for this role.

What does a tenant service representative do?

A tenant service representative assists tenants by addressing maintenance requests, resolving issues, and providing information about lease terms and building policies. They often communicate with tenants via phone, email, or in person and may use property management software to track service requests and lease details.
More about Tenant Service Representative jobs

What states have the most Tenant Service Representative jobs?

States with the most job openings for Tenant Service Representative jobs include:

What job categories do people searching Tenant Service Representative jobs look for?

The top searched job categories for Tenant Service Representative jobs are:

Tenant Service Representative jobs near you
Infographic showing various Tenant Service Representative job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $47,911 per year, or $23 per hour.

Apartment Maintenance Technician

Locally Owned Management Company

Mayfield Heights, OH • On-site

$17 - $20/hr

Full-time

Medical, Life, Retirement, PTO

Posted 9 days ago

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Job description

Seeking an enthusiastic team player with ability to live on-site (or within 30 minutes) and:

  • Ensure ongoing attractiveness, cleanliness and functionality of a 100+ unit suburban apartment community
  • Represent the management team with professionalism in all respects including appearance, attitude, responsiveness and work ethic.
  • Prioritize tenant safety


Duties include:

  • Handling emergency tenant service calls
  • Preparing vacant units for tenant occupancy - cleaning, performing or arranging for maintenance, light repairs, painting, appliance replacement, etc. in a timely and efficient manner
  • Conducting general building maintenance, repairs and preventative maintenance
  • Performing custodial services throughout the property and grounds to ensure a clean, safe, aesthetically pleasing environment
  • Winter months - maintaining building entrances and walkways free of snow and ice with regular shoveling, snow blowing and de-icing
  • Work with vendors to ensure outsourced work is performed as expected
  • Assist with tenant service requests
  • Works in support of the whole team in their duties and responsibilities; creating a tenant first environment excelling in customer service, communication, and quality of service
  • Maintain workshop in a clean, organized and professional manner
  • Maintain appropriate levels of unit supplies, appliances, parts and other equipment


Requirements:

  • Experience with emergency and routine maintenance including cleaning, light plumbing, heating systems, carpentry, electrical, appliance repair, landscaping and other miscellaneous maintenance
  • Familiarity with hand tools, power tools and a working knowledge of mechanical equipment
  • The ability to lift 50-75 pounds
  • The ability to shoulder 24 hour on-call duties and responsibilities on a rotating basis
  • The ability to work a flexible schedule, including overtime, nights, weekends and holidays as needed
  • A valid drivers license
  • Ability to live on-site or within 30 minutes of property
  • Must pass an employee background check and submit to drug testing