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Tenant Service Representative Jobs (NOW HIRING)

JLL

Tenant Service Representative

Charlotte, NC

$20 - $21.64/hr

Tenant Service Representative What this job involves: As a Tenant Service Representative at JLL,you will be the front deskpersonandgreeterfor an Office building or portfolio. You'll ...

JLL

Tenant Service Representative

Indianapolis, IN

$21.64 - $26.44/hr

Tenant Service Representative What this job involves: As a Tenant Service Representative at JLL,you will be the front deskpersonandgreeterfor an Office building or portfolio. You'll ...

New

JLL

Tenant Service Representative

Chicago, IL

$22.11 - $26.45/hr

Tenant Service Representative What this job involves: As a Tenant Service Representative at JLL,you will be the front deskpersonandgreeterfor an Office building or portfolio. You'll ...

JLL

Tenant Service Representative

Chicago, IL

$23.08 - $26.45/hr

As a Tenant Service Representative at JLL, you'll serve as the vital connection between building occupants and our property management team, ensuring every interaction reflects our commitment to ...

Houston Methodist

The Tenant Services Representative position processes telephone requests within the management ... SERVICE ESSENTIAL FUNCTIONS * Processes, monitors, assigns and maintains the MOB online work order ...

New

CBRE

Tenant Services Coordinator

Chantilly, VA · On-site

$28.85/hr

... service support to tenants and vendors. This job is part of the Property Management job function ... The requirements listed below are representative of the knowledge, skill, and/or ability required.

CBRE

Tenant Services Coordinator

Greenwood Village, CO · On-site

$55K/yr

... service support to tenants and vendors. This job is part of the Property Management job function ... The requirements listed below are representative of the knowledge, skill, and/or ability required.

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Tenant Service Representative information

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$12

$23

$39

How much do tenant service representative jobs pay per hour?

As of Jul 12, 2026, the average hourly pay for tenant service representative in the United States is $23.03, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $27.40 per hour, depending on experience, location, and employer.

How does a Tenant Service Representative typically collaborate with property management and maintenance teams?

Tenant Service Representatives play a central role in connecting tenants with property management and maintenance teams. They act as the first point of contact for tenant inquiries or service requests, ensuring concerns are communicated clearly and efficiently to the appropriate department. This collaboration involves tracking issues, following up on resolution progress, and updating tenants on the status of their requests. Strong communication and organizational skills are essential, as Tenant Service Representatives help facilitate a smooth flow of information, contributing to tenant satisfaction and property operations.

Is CSR a stressful job in BPO?

A Customer Service Representative (CSR) in a BPO environment often faces stress due to high call volumes, customer complaints, and performance targets. Managing difficult interactions and maintaining quality service under time pressure can contribute to job stress, but proper training and support can help mitigate these factors.

What is the highest paying customer service job?

Among customer service roles, senior positions such as Customer Service Managers or Customer Experience Directors tend to have the highest salaries, often exceeding $70,000 annually. Specialized fields like technical support or roles requiring advanced certifications can also offer higher pay, especially in industries like technology or finance.

What is the difference between Tenant Service Representative vs Leasing Agent?

AspectTenant Service RepresentativeLeasing Agent
CredentialsHigh school diploma; customer service experienceReal estate license often required; sales experience
Work EnvironmentProperty management offices, on-site at propertiesReal estate offices, property showings, open houses
Employer & IndustryProperty management companies, landlordsReal estate brokerages, leasing agencies
Primary FocusMaintaining tenant relations, resolving issuesFinding tenants, showing units, lease signing

While both roles involve working with tenants, the Tenant Service Representative primarily focuses on maintaining tenant relations and resolving issues, whereas the Leasing Agent concentrates on marketing properties, showing units, and securing leases. Understanding these differences helps job seekers identify the right career path in property management and real estate industries.

What is a tenant services representative?

A tenant services representative is a professional who assists tenants with lease agreements, maintenance requests, and resolving issues related to their rental units. They often communicate with tenants, coordinate repairs, and ensure tenant satisfaction, typically working in property management or leasing offices. Strong communication skills and knowledge of property policies are important for this role.

Which jobs pay 50 an hour in the USA?

A Tenant Service Representative typically earns less than $50 an hour, but some specialized roles in property management or leasing, such as senior property managers or leasing consultants with extensive experience, can reach or exceed this rate. High-paying jobs at this level often require advanced skills, certifications, or management responsibilities, and may be found in industries like real estate, healthcare, or technology.

What are Tenant Service Representatives?

Tenant Service Representatives act as the main point of contact between property management teams and tenants in commercial or residential buildings. They handle tenant requests, resolve maintenance issues, coordinate services, and ensure tenant satisfaction by addressing concerns promptly. Their role is crucial in maintaining positive relationships and smooth communication between tenants and property management, contributing to tenant retention and the overall success of the property.

What are the key skills and qualifications needed to thrive as a Tenant Service Representative, and why are they important?

To thrive as a Tenant Service Representative, you need a background in property management or customer service, often supported by a high school diploma or associate degree. Familiarity with property management software, work order systems, and Microsoft Office is typically required. Strong communication, problem-solving, and organizational skills help you effectively address tenant concerns and coordinate with maintenance teams. These abilities are crucial for maintaining tenant satisfaction, ensuring smooth building operations, and fostering positive landlord-tenant relationships.
More about Tenant Service Representative jobs
What states have the most Tenant Service Representative jobs? States with the most job openings for Tenant Service Representative jobs include:
What job categories do people searching Tenant Service Representative jobs look for? The top searched job categories for Tenant Service Representative jobs are:
Tenant Service Representative jobs near you
Infographic showing various Tenant Service Representative job openings in the United States as of July 2026, with employment types broken down into 84% Full Time, 14% Part Time, and 2% Contract. Highlights an 73% Physical, 1% Hybrid, and 26% Remote job distribution, with an average salary of $47,911 per year, or $23 per hour.
Tenant Service Representative

Tenant Service Representative

Jones Lang LaSalle IP, Inc.

Indianapolis, IN • On-site

$21.64 - $26.44/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 6 days ago

New

JLL rating

8.2

Company rating: 8.2 out of 10

Based on 270 frontline employees who took The Breakroom Quiz

36th of 160 rated real estate companies

Job description

JLL empowers you to shape a brighter way.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.
Tenant Service Representative
What this job involves:
As a Tenant Service Representative at JLL, you will be the front desk person and greeter for an Office building or portfolio. You'll provide exceptional customer service and serve as the primary point of contact for tenants, clients and visitors. This entry-level position provides an outstanding opportunity to launch your career in commercial property management, where you'll work alongside experienced professionals who are committed to your growth and development.
Estimated total compensation for this position:
$21.64 - $26.44 USD per hour
The total compensation range is an estimate and not guaranteed. An employment offer is based on an applicant's education, experience, skills, abilities, geographic location, internal equity and alignment with market data .
Expected Schedule: Monday - Friday 8 am - 5 pm
What your day-to-day will look like:
  • Serve as the primary point of contact for tenant inquiries, requests, and concerns via phone, email, and in-person interactions
  • Process and coordinate work orders for maintenance, repairs, and facility services to ensure timely resolution of tenant needs
  • Collaborate with property management, engineering, and vendor teams to ensure seamless service delivery and tenant satisfaction
  • Support building events, communications, and community engagement initiatives that enhance the tenant experience
  • Provide administrative support including data entry, document preparation, and maintenance of tenant databases
  • All other tasks which may be required to comply with Property Management Agreements, local ordinances, or as necessary to ensure property operations

On-site presence required
Complete job description available on JLL's internal portal
Required qualifications:
  • High school diploma or equivalent; Associate's or Bachelor's degree preferred
  • 1-2 years of customer service experience in hospitality, retail, or office environments
  • 1-2 years of experience with work order management systems and vendor coordination
  • Excellent verbal and written communication skills with a professional, friendly demeanor
  • Strong organizational abilities with attention to detail and ability to manage multiple priorities simultaneously
  • Reliable attendance and punctuality with commitment to providing consistent, high-quality service

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.
Location:
On-site -Indianapolis, IN
If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:
  • 401(k) plan with matching company contributions
  • Comprehensive Medical, Dental & Vision Care
  • Paid parental leave at 100% of salary
  • Paid Time Off and Company Holidays
  • Early access to earned wages through Daily Pay

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.
JLL Privacy Notice
Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.
For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.
For additional details please see our career site pages for each country.
For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.
Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.
Accepting applications on an ongoing basis until candidate identified.

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