ZipRecruiter

Log In

1

Tenant Service Representative Jobs (NOW HIRING)

JLL

Tenant Service Representative

Durham, NC · On-site

$21.63 - $24.04/hr

Tenant Service Representative What this job involves: As a Tenant Service Representative at JLL,you will be the front deskpersonandgreeterfor an Office building or portfolio. You'll ...

JLL

Tenant Service Representative

Chicago, IL

$23 - $25/hr

As a Tenant Service Representative at JLL, you'll serve as the vital connection between building occupants and our property management team, ensuring every interaction reflects our commitment to ...

Houston Methodist

The Tenant Services Representative position processes telephone requests within the management ... SERVICE ESSENTIAL FUNCTIONS * Processes, monitors, assigns and maintains the MOB online work order ...

CBRE

Tenant Services Coordinator

Houston, TX · On-site

Lead communications with tenants, vendors, management, and community representatives. * Manage ... Our collaborative culture is built on our shared values - respect, integrity, service and ...

Cressy

Tenant Services Coordinator

Indianapolis, IN · On-site

$40K - $50K/yr

Monitor and track work orders and other service requests in work order systems. * Monitors tracking ... PHYSICAL REQUIREMENTS The following physical activities described below are representative of those ...

next page

Showing results 1-20

All JobsPersonal Care JobsAssisted Living JobsResident Assistant JobsTenant Service Representative Jobs

Tenant Service Representative information

See salary details

$12

$23

$39

How much do tenant service representative jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for tenant service representative in the United States is $23.03, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $27.40 per hour, depending on experience, location, and employer.

What is a tenant service representative?

Tenant Service Representatives act as the main point of contact between property management teams and tenants in commercial or residential buildings. They handle tenant requests, resolve maintenance issues, coordinate services, and ensure tenant satisfaction by addressing concerns promptly. Their role is crucial in maintaining positive relationships and smooth communication between tenants and property management, contributing to tenant retention and the overall success of the property.

What are the key skills and qualifications needed to thrive as a tenant service representative?

To thrive as a Tenant Service Representative, you need a background in property management or customer service, often supported by a high school diploma or associate degree. Familiarity with property management software, work order systems, and Microsoft Office is typically required. Strong communication, problem-solving, and organizational skills help you effectively address tenant concerns and coordinate with maintenance teams. These abilities are crucial for maintaining tenant satisfaction, ensuring smooth building operations, and fostering positive landlord-tenant relationships.

How does a tenant service representative typically collaborate with property management and maintenance teams?

Tenant Service Representatives play a central role in connecting tenants with property management and maintenance teams. They act as the first point of contact for tenant inquiries or service requests, ensuring concerns are communicated clearly and efficiently to the appropriate department. This collaboration involves tracking issues, following up on resolution progress, and updating tenants on the status of their requests. Strong communication and organizational skills are essential, as Tenant Service Representatives help facilitate a smooth flow of information, contributing to tenant satisfaction and property operations.

What is the difference between Tenant Service Representative vs Leasing Agent?

AspectTenant Service RepresentativeLeasing Agent
CredentialsHigh school diploma; customer service experienceReal estate license often required; sales experience
Work EnvironmentProperty management offices, on-site at propertiesReal estate offices, property showings, open houses
Employer & IndustryProperty management companies, landlordsReal estate brokerages, leasing agencies
Primary FocusMaintaining tenant relations, resolving issuesFinding tenants, showing units, lease signing

While both roles involve working with tenants, the Tenant Service Representative primarily focuses on maintaining tenant relations and resolving issues, whereas the Leasing Agent concentrates on marketing properties, showing units, and securing leases. Understanding these differences helps job seekers identify the right career path in property management and real estate industries.

What are the duties of a tenant service representative?

A tenant service representative is responsible for assisting tenants with maintenance requests, addressing concerns, and providing information about lease terms and community policies. They often coordinate repairs, conduct property inspections, and ensure tenant satisfaction, typically using property management software. Strong communication and customer service skills are essential for this role.

What does a tenant service representative do?

A tenant service representative assists tenants by addressing maintenance requests, resolving issues, and providing information about lease terms and building policies. They often communicate with tenants via phone, email, or in person and may use property management software to track service requests and lease details.
More about Tenant Service Representative jobs

What states have the most Tenant Service Representative jobs?

States with the most job openings for Tenant Service Representative jobs include:

What job categories do people searching Tenant Service Representative jobs look for?

The top searched job categories for Tenant Service Representative jobs are:

Tenant Service Representative jobs near you
Infographic showing various Tenant Service Representative job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $47,911 per year, or $23 per hour.

Tenant Service Representative

JLL

Durham, NC • On-site

$21.63 - $24.04/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 2 days ago

JLL rating

8.3

Company rating: 8.3 out of 10

Based on 288 frontline employees who took The Breakroom Quiz

47th of 205 rated real estate companies

Job description

JLL empowers you to shape a brighter way.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented peopleand empowering them tothrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Tenant Service Representative

What this job involves:

As a Tenant Service Representative at JLL,you will be the front deskpersonandgreeterfor an Office building or portfolio. You'll provideexceptionalcustomer service and serve as the primary point of contact for tenants, clients and visitors.This entry-level position provides an outstanding opportunity to launch your career in commercial property management, where you'll work alongside experienced professionals who are committed to your growth and development.

Estimated total compensation for this position:

$21.63 - $24.04 USD per hour

The total compensation range is an estimate and not guaranteed. An employment offer is based on an applicant's education, experience, skills, abilities, geographic location, internal equity and alignment with market data .

Expected Schedule: Monday - Friday 8 am - 5 pm

What your day-to-day will look like:

  • Serve as the primary point of contact for tenant inquiries, requests, and concerns via phone, email, and in-person interactions

  • Process and coordinate work orders for maintenance, repairs, and facility services to ensure timely resolution of tenant needs

  • Collaborate with property management, engineering, and vendor teams to ensure seamless service delivery and tenant satisfaction

  • Support building events, communications, and community engagement initiatives that enhance thetenantexperience

  • Provide administrative support including data entry, document preparation, and maintenance of tenant databases

  • All other tasks which may berequiredtocomply withProperty Management Agreements, local ordinances, or as necessary to ensure property operations

On-site presencerequired

Complete job description available on JLL's internal portal

Required qualifications:

  • High school diploma or equivalent;Associate'sorBachelor'sdegree preferred

  • 1-2 years of customer service experience in hospitality, retail, or office environments

  • 1-2 years of experience with work order management systems and vendor coordination

  • Excellent verbal and written communication skills with a professional, friendly demeanor

  • Strong organizational abilities with attention to detail and ability to manage multiple priorities simultaneously

  • Reliable attendance and punctuality with commitment to providing consistent, high-quality service

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

Location:

On-site -Durham, NC

If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table!


Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

  • 401(k) plan with matching company contributions

  • Comprehensive Medical, Dental & Vision Care

  • Paid parental leave at 100% of salary

  • Paid Time Off and Company Holidays

  • Early access to earned wages through Daily Pay

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you'repursuing.

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.

Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Accepting applications on an ongoing basis until candidate identified.

What JLL employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply