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Tenant Service Representative Jobs (NOW HIRING)

CP Group

Tenant Experience Coordinator

Atlanta, GA · On-site

Customer Service and Communication * Serve as liaison between Property Management team and the ... representatives, etc. * Obtain customized tenant information for points of contact for birthdays ...

CP Group

Tenant Experience Coordinator

Atlanta, GA

Customer Service and Communication * Serve as liaison between Property Management team and the ... representatives, etc. * Obtain customized tenant information for points of contact for birthdays ...

NearU

ADMINISTRATION - CSR/Dispatch

Chesapeake, VA · On-site

$20 - $27/hr

Unlike traditional CSR roles, this position does not focus on lead booking -that responsibility is ... Explain company programs and policies such as memberships, refund policies, landlord/tenant ...

NearU

ADMINISTRATION - CSR/Dispatch

Chesapeake, VA · On-site

$14.75 - $20/hr

Unlike traditional CSR roles, this position does not focus on lead booking -that responsibility is ... Explain company programs and policies such as memberships, refund policies, landlord/tenant ...

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Tenant Service Representative information

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$12

$23

$39

How much do tenant service representative jobs pay per hour?

As of Jul 12, 2026, the average hourly pay for tenant service representative in the United States is $23.03, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $27.40 per hour, depending on experience, location, and employer.

How does a Tenant Service Representative typically collaborate with property management and maintenance teams?

Tenant Service Representatives play a central role in connecting tenants with property management and maintenance teams. They act as the first point of contact for tenant inquiries or service requests, ensuring concerns are communicated clearly and efficiently to the appropriate department. This collaboration involves tracking issues, following up on resolution progress, and updating tenants on the status of their requests. Strong communication and organizational skills are essential, as Tenant Service Representatives help facilitate a smooth flow of information, contributing to tenant satisfaction and property operations.

Is CSR a stressful job in BPO?

A Customer Service Representative (CSR) in a BPO environment often faces stress due to high call volumes, customer complaints, and performance targets. Managing difficult interactions and maintaining quality service under time pressure can contribute to job stress, but proper training and support can help mitigate these factors.

What is the highest paying customer service job?

Among customer service roles, senior positions such as Customer Service Managers or Customer Experience Directors tend to have the highest salaries, often exceeding $70,000 annually. Specialized fields like technical support or roles requiring advanced certifications can also offer higher pay, especially in industries like technology or finance.

What is the difference between Tenant Service Representative vs Leasing Agent?

AspectTenant Service RepresentativeLeasing Agent
CredentialsHigh school diploma; customer service experienceReal estate license often required; sales experience
Work EnvironmentProperty management offices, on-site at propertiesReal estate offices, property showings, open houses
Employer & IndustryProperty management companies, landlordsReal estate brokerages, leasing agencies
Primary FocusMaintaining tenant relations, resolving issuesFinding tenants, showing units, lease signing

While both roles involve working with tenants, the Tenant Service Representative primarily focuses on maintaining tenant relations and resolving issues, whereas the Leasing Agent concentrates on marketing properties, showing units, and securing leases. Understanding these differences helps job seekers identify the right career path in property management and real estate industries.

What is a tenant services representative?

A tenant services representative is a professional who assists tenants with lease agreements, maintenance requests, and resolving issues related to their rental units. They often communicate with tenants, coordinate repairs, and ensure tenant satisfaction, typically working in property management or leasing offices. Strong communication skills and knowledge of property policies are important for this role.

Which jobs pay 50 an hour in the USA?

A Tenant Service Representative typically earns less than $50 an hour, but some specialized roles in property management or leasing, such as senior property managers or leasing consultants with extensive experience, can reach or exceed this rate. High-paying jobs at this level often require advanced skills, certifications, or management responsibilities, and may be found in industries like real estate, healthcare, or technology.

What are Tenant Service Representatives?

Tenant Service Representatives act as the main point of contact between property management teams and tenants in commercial or residential buildings. They handle tenant requests, resolve maintenance issues, coordinate services, and ensure tenant satisfaction by addressing concerns promptly. Their role is crucial in maintaining positive relationships and smooth communication between tenants and property management, contributing to tenant retention and the overall success of the property.

What are the key skills and qualifications needed to thrive as a Tenant Service Representative, and why are they important?

To thrive as a Tenant Service Representative, you need a background in property management or customer service, often supported by a high school diploma or associate degree. Familiarity with property management software, work order systems, and Microsoft Office is typically required. Strong communication, problem-solving, and organizational skills help you effectively address tenant concerns and coordinate with maintenance teams. These abilities are crucial for maintaining tenant satisfaction, ensuring smooth building operations, and fostering positive landlord-tenant relationships.
More about Tenant Service Representative jobs
What states have the most Tenant Service Representative jobs? States with the most job openings for Tenant Service Representative jobs include:
What job categories do people searching Tenant Service Representative jobs look for? The top searched job categories for Tenant Service Representative jobs are:
Tenant Service Representative jobs near you
Infographic showing various Tenant Service Representative job openings in the United States as of July 2026, with employment types broken down into 84% Full Time, 14% Part Time, and 2% Contract. Highlights an 73% Physical, 1% Hybrid, and 26% Remote job distribution, with an average salary of $47,911 per year, or $23 per hour.
Customer Service Representative/VSM

Customer Service Representative/VSM

Self Storage Consulting Group

Gilbert, AZ

$22/hr

Other

Re-posted 24 days ago

Job description

Customer Service Rep/VSM - $22.00/hour. See hours below!

Job Overview
The Customer Service Representative/Virtual Site Manager is an in-office role based at the corporate office in Gilbert, AZ and is responsible for supporting multiple storage facilities remotely from that location. This is not a remote or work-from-home position. This position will take/make phone calls, maintain tenant records, and support the sales of storage units to prospective customers.

Key Responsibilities

  • Answer and manage incoming/ outgoing phone calls for assigned facilities, including delinquency and courtesy calls
  • Take card payments over the phone
  • Answer questions from tenants and prospective customers
  • Make notes on tenant accounts
  • Schedule move-ins and facility tours
  • Order supplies
  • Make bids for new vendors with a work order request from the Area Manager
  • Understand and be able to explain a legal lease agreement for storage units.

Qualifications/Skills:

  • Excellent written and oral communication skills, especially over the phone
  • Proficiency in Microsoft Office
  • Ability to learn required software (Sitelink)
  • Ability to sit for extended periods of time at a desk

Experience and Requirements:

  • 1+ years in customer service
  • 1+ years in sales
  • Knowledge/experience in property management or big box retailer preferred

Work Schedule (2 positions open)

  • Monday-Thursday 8:00am - 5:00pm and Sunday 10:00am-4:00pm -or-
  • Monday-Friday - 9:00am-6:00pm
  • Pay: $22/hour

Reports to the Area Manager

This is a great opportunity and work environment (and co-workers!). Apply today!

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