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Tenant Service Representative Jobs (NOW HIRING)

... service support to tenants and vendors. This job is part of the Property Management job function ... The requirements listed below are representative of the knowledge, skill, and/or ability required.

... representatives. The FTSC will also gain exposure to commercial property accounting and finance ... Tenant and visitor management, including service requests, ID card processing * Invoice coding and ...

... representatives. The FTSC will also gain exposure to commercial property accounting and finance ... Tenant and visitor management, including service requests, ID card processing * Invoice coding and ...

Customer Service and Communication * Serve as liaison between Property Management team and the ... representatives, etc. * Obtain customized tenant information for points of contact for birthdays ...

Customer Service Representative

Commerce, CA · On-site

$16.25 - $22.25/hr

Customer Service Representative The number one outlet center in the LA area is hiring qualified ... Maintain a high level of communication between customers, tenants and with all management and ...

Customer Service and Communication * Serve as liaison between Property Management team and the ... representatives, etc. * Obtain customized tenant information for points of contact for birthdays ...

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Tenant Service Representative information

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How much do tenant service representative jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for tenant service representative in the United States is $23.03, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $27.40 per hour, depending on experience, location, and employer.

What is a tenant service representative?

Tenant Service Representatives act as the main point of contact between property management teams and tenants in commercial or residential buildings. They handle tenant requests, resolve maintenance issues, coordinate services, and ensure tenant satisfaction by addressing concerns promptly. Their role is crucial in maintaining positive relationships and smooth communication between tenants and property management, contributing to tenant retention and the overall success of the property.

What are the key skills and qualifications needed to thrive as a tenant service representative?

To thrive as a Tenant Service Representative, you need a background in property management or customer service, often supported by a high school diploma or associate degree. Familiarity with property management software, work order systems, and Microsoft Office is typically required. Strong communication, problem-solving, and organizational skills help you effectively address tenant concerns and coordinate with maintenance teams. These abilities are crucial for maintaining tenant satisfaction, ensuring smooth building operations, and fostering positive landlord-tenant relationships.

How does a tenant service representative typically collaborate with property management and maintenance teams?

Tenant Service Representatives play a central role in connecting tenants with property management and maintenance teams. They act as the first point of contact for tenant inquiries or service requests, ensuring concerns are communicated clearly and efficiently to the appropriate department. This collaboration involves tracking issues, following up on resolution progress, and updating tenants on the status of their requests. Strong communication and organizational skills are essential, as Tenant Service Representatives help facilitate a smooth flow of information, contributing to tenant satisfaction and property operations.

What is the difference between Tenant Service Representative vs Leasing Agent?

AspectTenant Service RepresentativeLeasing Agent
CredentialsHigh school diploma; customer service experienceReal estate license often required; sales experience
Work EnvironmentProperty management offices, on-site at propertiesReal estate offices, property showings, open houses
Employer & IndustryProperty management companies, landlordsReal estate brokerages, leasing agencies
Primary FocusMaintaining tenant relations, resolving issuesFinding tenants, showing units, lease signing

While both roles involve working with tenants, the Tenant Service Representative primarily focuses on maintaining tenant relations and resolving issues, whereas the Leasing Agent concentrates on marketing properties, showing units, and securing leases. Understanding these differences helps job seekers identify the right career path in property management and real estate industries.

What are the duties of a tenant service representative?

A tenant service representative is responsible for assisting tenants with maintenance requests, addressing concerns, and providing information about lease terms and community policies. They often coordinate repairs, conduct property inspections, and ensure tenant satisfaction, typically using property management software. Strong communication and customer service skills are essential for this role.

What does a tenant service representative do?

A tenant service representative assists tenants by addressing maintenance requests, resolving issues, and providing information about lease terms and building policies. They often communicate with tenants via phone, email, or in person and may use property management software to track service requests and lease details.
More about Tenant Service Representative jobs

What states have the most Tenant Service Representative jobs?

States with the most job openings for Tenant Service Representative jobs include:

Infographic showing various Tenant Service Representative job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $47,911 per year, or $23 per hour.

Tenant Services Coordinator

Lincoln Property Company

Atlanta, GA • On-site

Full-time

Posted 7 days ago


Lincoln Property rating

8.7

Company rating: 8.7 out of 10

Based on 15 frontline employees who took The Breakroom Quiz

19th of 205 rated real estate companies


Job description

As the Tenant Services Coordinator, your role will be to elevate the tenant experience to maintain and increase occupancy. You will support the team in executing deliverables and customer service to our tenants and client.

Essential Duties and Responsibilities

  • Assist the team with various administrative tasks, including answering phones, communicating with tenants, maintaining paper and electronic files, and maintaining insurance certificates.
  • Manage the work order system, including follow-up on specific work orders as necessary, and assist in the practice of emergency procedures including fire drill preparations and execution.
  • Process and code invoices; assist with preparation of tenant work orders for monthly tenant billbacks and supplemental readings.
  • Respond to tenant needs, ensuring that administrative and building technical staff resolve problems promptly.
  • Coordinate tenant move-in/move-out documentation, manage signed moving policies, and review COIs for accuracy.
  • Maintain updated tenant contact lists, update engineer on-call binder, and support tenant events and conference center reservations.
  • Contribute to process improvement initiatives, including creating efficiencies in tenant outreach programs.
  • Perform other duties and responsibilities as assigned.

Qualifications

  • High School Diploma/GED or equivalent experience; up to 2 years of job-related experience required. Bachelor's Degree preferred.
  • Working knowledge of Microsoft Office Suite.
  • Basic math skills with ability to calculate percentages, discounts, and markups.
  • Strong organizational skills with an inquisitive mentality.
  • Communication skills sufficient to exchange straightforward information with tenants, vendors, and team members.
  • Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.

Physical Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Participates in monthly building walks and tenant visits. Infrequent travel required.

This position is 100% in-office. The role requires working in office during standard business hours. Remote work or telecommuting is not an option for this position.

#ZIP

Why Lincoln?

At LPC you will be supported by a national firm where an entrepreneurial mindset is encouraged. You will be encouraged to explore your potential through training programs, mentorship, exciting work, fast-paced assignments, and an environment of constant learning and dedication to results. Our benefits package includes medical, dental, and vision insurance, 401(k), and paid time off.

About Lincoln Property Company

Lincoln Property Company ("Lincoln") is one of the largest private real estate firms in the United States. Offering a fully integrated platform of real estate services and innovative solutions to owners, investors, lenders and occupiers, Lincoln supports the entire real estate lifecycle across asset types, including office, multifamily, life science, retail, industrial, data center, production studio, healthcare, government, universities, sports and entertainment, and mixed-use properties, throughout the United States, the United Kingdom, and Europe. Lincoln's combined management and leasing portfolio on behalf of institutional clients includes more than 720 million square feet of commercial space. For more information, visit: www.lpc.com.

Benefits:

Lincoln Property Company offers eligible employees a comprehensive benefits package that may include:

  • Medical insurance
  • Dental insurance
  • Vision insurance
  • Company-Paid Life insurance
  • Company-Paid Long Term Disability
  • Accidental Death & Dismemberment (AD&D) coverage
  • 401(k) retirement savings plan, Traditional and Roth, with applicable eligibility requirements
  • Flexible Time Off (FTO) or vacation benefits, depending on position classification
  • Paid sick leave and other legally required leave programs
  • Employee assistance and wellness programs where available
  • Company-paid holidays
  • Additional voluntary benefit offerings that may vary by location and position

Benefit eligibility, coverage levels, waiting periods, and plan provisions are governed by the applicable plan documents and Company policies and may be modified from time to time at the Company's discretion.

Healthcare Benefits Notice: Eligible employees may participate in Company-sponsored medical, dental, and vision benefit plans. Additional details regarding available healthcare benefits will be provided during the hiring process and upon employment eligibility.

Equal Employment Opportunity- Lincoln Property Company is an Equal Opportunity Employer. Employment decisions are based on merit, qualifications, and business needs. Lincoln does not discriminate against applicants or employees on the basis of race, color, religion, creed, sex, gender, pregnancy, childbirth or related medical conditions, sexual orientation, gender identity or expression, national origin, ancestry, citizenship status, age, disability, genetic information, marital status, military or veteran status, reproductive health decision-making, or any other status protected by federal, state, or local law. Applicants and employees may raise concerns regarding discrimination, harassment, accommodation, or retaliation without fear of reprisal.

Compensation- Lincoln Property Company is committed to pay transparency and equitable compensation practices. The salary or hourly pay range for this position has been established based on market data, job responsibilities, internal equity, geographic location, experience, education, certifications, and other job-related factors. Actual compensation may vary within the posted range based on these considerations. Certain positions may also be eligible for discretionary bonuses, incentives, commissions, or other forms of compensation where applicable.

Reasonable Accommodation: Lincoln Property Company is committed to providing reasonable accommodations for qualified individuals with disabilities throughout the application, interview, and employment process. If you require an accommodation to participate in the job application or interview process, or to perform the essential functions of a role, please contact Human Resources at hr@lpc.com. Requests for accommodation will be treated confidentially to the extent permitted by law.

Work Authorization/ E-Verify- Lincoln Property Company participates in E-Verify. All offers of employment are contingent upon the candidate providing valid authorization to work in the United States. Lincoln Property Company does not sponsor employment visas, including H-1B, for this position at this time.

Background Check- Employment offers are contingent upon the successful completion of a background investigation, which may include verification of prior employment, education, criminal history, and other checks as permitted by applicable federal, state, and local law. The nature and scope of background checks may vary by role and location. Certain roles may require additional screening based on duties (driving history (MVR), financial background check, etc.)

Health and Safety- Lincoln Property Company is committed to maintaining a safe and healthy work environment in compliance with all applicable federal, state, and local occupational health and safety regulations, including OSHA requirements. Certain roles may have specific health, safety, or physical requirements that will be communicated during the hiring process. Employees may be required to wear personal protective equipment (PPE) or comply with site-specific safety protocols depending on the nature of their assignment.

Lincoln Property Company does not accept unsolicited resumes from third-party recruiters unless they were contractually engaged by Lincoln Property Company to provide candidates for a specified opening. Any such employment agency, person or entity that submits an unsolicited resume does so with the acknowledgement and agreement that Lincoln Property Company will have the right to hire that applicant at its discretion without any fee owed to the submitting employment agency, person or entity. At this time, we are not working with any agencies.


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