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Tenant Manager Jobs in Puerto Rico (NOW HIRING)

JLL

Hard Services Manager

Gurabo, PR · On-site

Interface with facility manager on construction activities such as tenant renovation and capital projects Any and all other duties and tasks assigned. Knowledge, Skills & Abilities Education/training

JLL

Hard Services Manager

Gurabo, PR

Interface with facility manager on construction activities such as tenant renovation and capital projects Any and all other duties and tasks assigned. Knowledge, Skills & Abilities Education/training

Prime Outlets

Maintenance Worker

Barceloneta, PR · On-site

Ability to effectively present information to departmental management, employees, tenants, and outside contacts * Ability to apply common sense understanding to carry out instructions furnished in ...

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Tenant Manager information

What is a tenant manager?

Tenant Managers are professionals responsible for overseeing the relationship between property owners and tenants in residential, commercial, or industrial properties. Their duties typically include handling lease agreements, addressing tenant concerns or complaints, coordinating maintenance and repairs, and ensuring compliance with property policies and local regulations. Tenant Managers play a key role in maintaining tenant satisfaction and ensuring properties are well-managed and profitable for owners.

What are the key skills and qualifications needed to thrive as a tenant manager?

To thrive as a Tenant Manager, you need a solid understanding of property management principles, lease administration, and conflict resolution, often supported by experience or a degree in real estate or business. Familiarity with property management software (such as Yardi or AppFolio) and knowledge of relevant housing laws are typically required. Exceptional communication, problem-solving, and organizational skills help build strong tenant relationships and respond effectively to issues. These competencies are essential to ensure tenant satisfaction, maintain property value, and uphold legal compliance.

What are the most common challenges faced by tenant managers, and how can they be effectively addressed?

Tenant Managers often encounter challenges such as handling tenant disputes, managing maintenance requests efficiently, and balancing the needs of multiple tenants while ensuring compliance with property policies. Effective communication, strong organizational skills, and prompt problem-solving are crucial in addressing these issues. Building positive relationships with tenants and working closely with maintenance, leasing, and property management teams can help create a supportive and responsive environment, ultimately leading to smoother operations and higher tenant satisfaction.

What is the difference between Tenant Manager vs Property Manager?

AspectTenant ManagerProperty Manager
CredentialsOften requires leasing or property management certifications, real estate licensesSimilar credentials, including real estate licenses and property management certifications
Work EnvironmentPrimarily interacts with tenants, handles lease agreements, tenant issuesOversees entire property operations, including maintenance, leasing, and tenant relations
Employer & Industry UsageUsed mainly in residential leasing companies, property management firms
Search & Comparison IntentPeople compare to understand tenant-focused roles, lease management

While both roles involve managing rental properties, a Tenant Manager primarily focuses on tenant relations, lease agreements, and resolving tenant issues. A Property Manager has a broader scope, overseeing the entire property operations, maintenance, and tenant management. Understanding these differences helps in choosing the right career path or job search focus.

What job categories do people searching Tenant Manager jobs in Puerto Rico look for?

The top searched job categories for Tenant Manager jobs in Puerto Rico are:

What cities in Puerto Rico are hiring for Tenant Manager jobs?

Cities in Puerto Rico with the most Tenant Manager job openings:

Tenant Manager jobs near you

Ops & Administrative Manager

SAFE HARBOR MARINAS

San Juan, PR • On-site

Full-time

Re-posted 14 days ago

Safe Harbor Marinas rating

6.1

Company rating: 6.1 out of 10

Based on 32 frontline employees who took The Breakroom Quiz

151st of 178 rated vehicle equipment hire

Job description

Description
The Operation and Administrative Manager is responsible for overseeing the daily operations, administrative and customer service function of the marina. This role ensures efficient operations, high service standards for yacht owners, captains and crew, regulatory compliance, and effective coordination between field operations and office administration. The Operation & Administrative Manager cultivates a team environment that delivers exceptional customer service to members while leading the management team and ensures that all staff consistently perform at a high level.
This position serves as a key leadership role supporting the General Manager and supervising the Dock Master and support teams.
Essential Duties and Responsibilities
  • Oversee daily marina and dock operation
  • Coordinate with dock master the berth assignments and vessel movements
  • Ensure smooth arrival and departure procedure of vessels
  • Supervise operation readiness of dock, facilities, utilities, and marina services
  • Coordinate or supervise fueling and marina services
  • Ensure marina operational standards are followed or create SOP as needed
  • Manage member and guest relations effectively and handle escalated issues while working to meet goals
  • Support emergency response and operational incident management
  • Sustain and optimize profitability, performance and guest satisfaction
  • Establish and budget, proactively manage variances and work to create new profit center
  • Coordinate billing, invoice and customer account management
  • Assist with budgeting and expenses tracking
  • Maintain positive relationships with tenants, contractors, and local authorities
  • Maintain operational and administrative records
  • Support HR function, including scheduling, payroll coordination, onboarding personnel documentation
  • Ensure permits, licenses, and insurance documentation remain current
  • Prepare operational and management reports
  • Coordinate staff training and performance monitoring
  • Maintain professional relationships with yacht agents, tenants and government agencies
  • Comply with all safety procedures OSHA, EPA, DEEP and Department of Labor rules and regulations
  • Manage and develop marketing and customer relation responsibilities such as crew events, ensuring the arrangement of participant accommodation, transportation, facility usage, catering services, signage, displays, printing needs, security, and any special requirements
  • Obtain permits from respective departments as needed
  • Develop and maintain the company's corporate image and identity, which includes the use of logos and signage
  • Maintain accurate and timely updates within the CRM/NEXT system, ensuring data integrity and alignment with operational and customer service requirements
  • Conduct detailed DA (Daily Activity) audits to verify accuracy, compliance, and proper documentation of operational activities
  • Maintain high standards of customer service for yacht owners, captains, crew, and gest
  • Oversee ordering and purchasing activities, ensuring timely procurement of supplies, materials, and services necessary for efficient operational functioning
  • Other duties as assigned

Safety and Environmental Responsibilities
  • Follow SHM Safety and Environmental rules and complete required related training
  • Wear proper personal protective equipment (may include safety glasses, gloves, life jackets and/or hard hats) as required for the task or work area
  • Report all accidents, injuries, spills and near misses immediately

Technical and Physical Requirements
  • High school diploma or equivalent preferred
  • 2-5 years' marina experience preferred
  • Ability to work safely around the water
  • Must be able to swim
  • Ability to lift 25 pounds
  • Basic boat handling skills preferred
  • Knowledge of dock construction and repair preferred
  • Knowledge of basic power tools preferred
  • Fully bilingual (Spanish and English)
  • Any skills considered standard that a Marina Manager should possess

Minimum Soft Skills Qualifications
  • Eagerness to engage in a growing, fast paced, and industry-leading company
  • Consistently treats others with dignity and respect
  • Genuinely serves others with humility and a positive attitude
  • Frequently demonstrates a bias toward action
  • Always communicates effectively and courteously to establish strong networks internally and externally to ensure that decisions are thoughtful of all stakeholders
  • Follows policies and procedures while seeking out new and better ways of accomplishing duties
  • Shows resolve and overcomes difficulties in a positive and productive manner
  • Provides responsive service to our teammates and members
  • Continuously puts forth the extra effort to accomplish duties
  • Develop sound conclusions and makes decisions based on analysis of data and understanding of the business
  • Works to build high performing teams while taking an interest in teammates' professional development
  • Organize, plan and manage teammates and processes efficiently
  • Unfailing commitment to continuous learning and growth
  • Acts with integrity and is open to feedback from all teammates
  • Willingly coaches teammates through change and leads all situations with positivity

The Company
Safe Harbor Marinas provides equal employment opportunities (EEO) to all employees and applications for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Safe Harbor complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. The policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Additional disclosures available at https://shmarinas.com/hr-disclosures/.

What Safe Harbor Marinas employees say

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