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Temporary Technical Support Engineer Jobs in Virginia

CACI International

Technical Support

Manassas, VA · On-site

You'll collaborate closely with engineering, DevOps, DSP, and field support teams to resolve challenging technical issues, identify trends, and improve support processes. As the primary point of ...

CACI International

Technical Support

Manassas Park, VA · On-site

You'll collaborate closely with engineering, DevOps, DSP, and field support teams to resolve challenging technical issues, identify trends, and improve support processes. As the primary point of ...

Pacer Group

TrakSYS Support Engineer

Richmond, VA · On-site

$61/hr

The TrakSYS Support Engineer is responsible for providing technical support, maintenance, and enhancements for TrakSYS-based MES solutions. The role involves diagnosing and resolving system issues ...

Content Guru

Support Engineer

Reston, VA · On-site

Support Engineer Content Guru is a leading global provider of enterprise cloud Customer Experience ... Technical Support & Incident Management * Diagnose, troubleshoot, and resolve technical issues ...

Content Guru

Support Engineer

Reston, VA · On-site

Support Engineer Content Guru is a leading global provider of enterprise cloud Customer Experience ... Technical Support & Incident Management * Diagnose, troubleshoot, and resolve technical issues ...

Content Guru

Support Engineer

Reston, VA

Support Engineer Content Guru is a leading global provider of enterprise cloud Customer Experience ... Technical Support & Incident Management * Diagnose, troubleshoot, and resolve technical issues ...

Arete Technologies Inc

Technical support

Richmond, VA · On-site

$37.10K - $46.50K/yr

Technical Support Arete Technologies, Inc. offers a set of innovative consulting and outsourcing ... or computer programming. Associated degree or higher is desired. * ITIL certification ...

Cooley

Product Support Engineer

Reston, VA · On-site

Product Support Engineer Cooley is seeking a Product Support Engineer to join the Product team ... Technical curiosity and ability to dive into application behavior, data structures, and systems

Cooley

Product Support Engineer

Reston, VA

Product Support Engineer Cooley is seeking a Product Support Engineer to join the Product team ... Technical curiosity and ability to dive into application behavior, data structures, and systems

Cooley LLP

Product Support Engineer

Reston, VA

Product Support Engineer Cooley is seeking a Product Support Engineer to join the Product team ... Technical curiosity and ability to dive into application behavior, data structures, and systems

AvePoint

Technical Support Analyst

Richmond, VA · On-site +1

As a Support Engineer, you won't just solve issues-you'll be a vital part of a team that keeps our ... From reviewing logs to conducting root cause analysis, you'll play a key role in ensuring technical ...

AvePoint

Technical Support Analyst

Richmond, VA · On-site +1

As a Support Engineer, you won't just solve issues-you'll be a vital part of a team that keeps our ... From reviewing logs to conducting root cause analysis, you'll play a key role in ensuring technical ...

Cooley LLP

Product Support Engineer

Reston, VA

Product Support Engineer Cooley is seeking a Product Support Engineer to join the Product team ... Technical curiosity and ability to dive into application behavior, data structures, and systems

Antithesis

Support Engineer

Vienna, VA · On-site

About the Role Our Support Engineers are the first escalation for customer support requests. They ... For requests that exceed their scope, they possess the technical expertise to route them to the ...

AvePoint

Technical Support Analyst

Richmond, VA · On-site

As a Support Engineer, you won't just solve issues-you'll be a vital part of a team that keeps our ... From reviewing logs to conducting root cause analysis, you'll play a key role in ensuring technical ...

Arete Technologies, Inc.

Technical support

Richmond, VA · On-site

$37.10K - $46.50K/yr

... end user technical support for both software and hardware.. Also, provide maintenance ... programming. Associated degree or higher is desired. ITIL certification Qualifications Personal ...

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Temporary Technical Support Engineer information

What are the key skills and qualifications needed to thrive as a Temporary Technical Support Engineer, and why are they important?

To thrive as a Temporary Technical Support Engineer, you generally need a background in IT or computer science, strong troubleshooting abilities, and experience with help desk operations. Familiarity with ticketing systems like Zendesk or ServiceNow, knowledge of operating systems, and relevant certifications such as CompTIA A+ are commonly required. Excellent communication, patience, and problem-solving skills help build rapport with users and resolve issues efficiently. These skills ensure rapid, effective technical resolutions and customer satisfaction in a fast-paced, short-term support environment.

What are some typical challenges faced by Temporary Technical Support Engineers, and how can they be addressed?

Temporary Technical Support Engineers often encounter challenges such as quickly adapting to new systems, understanding company-specific protocols, and efficiently resolving a variety of technical issues within a limited timeframe. To overcome these, it's important to proactively seek out documentation, ask clarifying questions during onboarding, and leverage the expertise of permanent team members. Building strong communication skills and maintaining a customer-focused attitude also help in providing effective support and integrating smoothly with the existing team.

What is a Temporary Technical Support Engineer?

A Temporary Technical Support Engineer is an IT professional hired on a short-term basis to assist with technical issues, troubleshoot hardware and software problems, and support end-users. These roles are often project-based or used to cover peak periods, staff absences, or specific initiatives. Temporary Technical Support Engineers work with customers or internal teams to resolve technical problems quickly and efficiently, ensuring minimal disruption to business operations. They may also assist with system installations, upgrades, and routine maintenance tasks.

What is the difference between Temporary Technical Support Engineer vs Technical Support Specialist?

AspectTemporary Technical Support EngineerTechnical Support Specialist
CredentialsTypically requires an associate's or bachelor's degree in IT or related fieldOften requires similar certifications or degrees, such as CompTIA A+ or Network+
Work EnvironmentTemporary, often on-site or remote, supporting specific projects or short-term needsPermanent or long-term, supporting ongoing customer issues in various industries
Employer & Industry UsageUsed by tech companies, IT service providers, and organizations needing short-term supportCommon across IT departments, tech firms, and customer service centers

The main difference is that a Temporary Technical Support Engineer is hired for short-term projects or seasonal needs, while a Technical Support Specialist typically holds a permanent position providing ongoing support. Both roles require similar skills and certifications, but their employment duration and scope differ.

What are the most commonly searched types of Technical Support Engineer jobs in Virginia? The most popular types of Technical Support Engineer jobs in Virginia are:
What cities in Virginia are hiring for Temporary Technical Support Engineer jobs? Cities in Virginia with the most Temporary Technical Support Engineer job openings:
Temporary Technical Support Engineer jobs near you
Technical Support

Technical Support

CACI International

Manassas, VA • On-site

Other

Medical, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Job description

Job Title: Technical Support
Job Category: Information Technology
Time Type: Full time
Minimum Clearance Required to Start: Secret
Employee Type: Regular
Percentage of Travel Required: Up to 10%
Type of Travel: Continental US
* * *
The Opportunity:
You'll serve as a frontline technical expert supporting Counter-UAS customers in high-consequence environments, providing rapid, mission-critical troubleshooting over the phone and guiding users through complex issues without visual aids. In this role, you'll manage the full lifecycle of support tickets in Jira Service Management, maintain clear communication with customers and internal teams, and contribute to high-quality documentation and knowledge-sharing across the program. You'll collaborate closely with engineering, DevOps, DSP, and field support teams to resolve challenging technical issues, identify trends, and improve support processes. As the primary point of contact for a designated customer group, you'll build deep familiarity with their operational needs while delivering reliable, customer-focused support that directly enhances mission success.
Responsibilities:
Customer Support

  • Support customers over the phone to diagnose and resolve hardware, software, and network issues in a timely manner
  • Ability to triage incidents and escalate complex issues to higher tier support teams as needed
  • Be able to work in a "theater of the mind". Customers operate in a closed environment with little to no remote connectivity or ability to provide screenshots; must be able to visualize what the customer is seeing and relay directions to navigate them through troubleshooting through resolution
Ticket Management
  • Work with Jira Service Management database to document, maintain, and track issue tickets from start to resolution
  • Ensure timely follow-up with customers and internal resources throughout the lifecycle of each ticket
  • Effectively document and communicate the status of tickets with team members and project managers
Documentation
  • Create and maintain accurate and up-to-date technical documentation of solutions and knowledge base articles in Confluence
  • Thoroughly document troubleshooting steps performed with customers in Jira Service Management
  • Contribute to the maintenance of standard operating procedures (SOPs)
Program Support
  • Work closely with other functional support teams (Dev Ops, System Engineers, Digital Signal Processing, Field Service Reps) to address technical issues and support project goals
  • Provide periodic reports and metrics following an established schedule and by request to Program teams
  • Specialize in a designated group of customers where you thoroughly understand their needs and serve as the primary contact for Corian Service Desk to those assigned projects and their Project Managers
Qualifications:
Required:
  • Ability to obtain an Active Secret clearance
  • Minimum of two years of experience in a Help Desk or similar Customer Service role
  • Experience with Microsoft Office Suite, RHEL 7/8 Linux, and common troubleshooting tools
  • Strong knowledge of hardware, software, and networking fundamentals
  • Excellent professional communication and interpersonal skills
  • Strong problem-solving, analytical and critical thinking skills
  • Ability to work autonomously and effectively in a fast-paced team environment
  • Possess strong customer service skills with a focus on customer satisfaction
  • Excellent documentation skills
  • Flexibility and the desire to work as a team to meet common goals
Desired:
  • Familiarity with Atlassian tools such as Jira, Confluence, and Jira Service Management
  • Active Secret clearance

This position is contingent on funding and may not be filled immediately. However, this position is representative of positions within CACI that are consistently available. Individuals who apply may also be considered for other positions at CACI.
What You Can Expect:
A culture of integrity.
At CACI, we place character and innovation at the center of everything we do. As a valued team member, you'll be part of a high-performing group dedicated to our customer's missions and driven by a higher purpose - to ensure the safety of our nation.
An environment of trust.
CACI values the unique contributions that every employee brings to our company and our customers - every day. You'll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.
A focus on continuous growth.
Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground - in your career and in our legacy.
Pay Range:
There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits.
The proposed salary range for this position is:
$49,900 - $100,000
CACI is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, age, national origin, disability, status as a protected veteran, or any other protected characteristic.

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