Temporary Mortuary Affairs Jobs (NOW HIRING)

Serco supports the Navy Personnel Command's Navy Casualty Office (PERS-00C) in performing one of the most important and revered missions in the Navy - providing timely and first-class casualty assistance to Navy families under the most grievous circumstances. This mission is supported across programs including travel, benefits support, mortuary affairs, and POW/MIA, Survivor Support and Entitlements (SSE), Mortuary and CASOPS branch programs. You will be part of a 9-person Contractor team that works closely with PERS-00C staff to provide high quality administrative and operational support to the office. The hourly pay rate for this Temporary position is $17.75/hour, plus an additional $5.09/hour for Health and Welfare (H&W) paid toward employment benefits.

As a General Clerk, you will:

• Receive and process claims (including Traumatic Service member's Group Life Insurance (TSGLI), Survivor Benefit Plan, etc.) from service members or families of service members
• Conduct initial quality assurance review for TSGLI claims
• Receive Line of Duty Investigations
• Receive claims under the Survivor Benefit Plan
• Assist in the tracking, receipt, and processing of various documents pertaining to Casualty cases
• Initiate and/or follow up on pending claims and coordinate with other offices and agencies
• Process Family Reference Sample DNA letters and DNA kits and input into the Defense casualty Information Processing System (DCIPS)
• Perform various clerical functions such as file and box handling, shredding, and data entry into web-based systems
• Receive, review and process travel orders and voucher requests using the Defense Travel System (DTS)
• Book Centrally Billed Account (CBA) flights and reconcile procured airfare CBAs by processing vouchers to reimburse the CBA Line of Accounting (LOA)
• Monitor and respond to emails generated by DS regarding system errors and rejects
• Review orders and vouchers to ensure compliance with travel regulations
• Maintain records files for retention and disposition
• Prepare and submit correspondence, forms, and certificates for appropriate signatures from existing templates or samples
• Generate a monthly report consisting total number processed FRS DNA kits, authorizations and completed vouchers, outstanding claims and processing issues. Contractor may also be tasked to generate ADHOC reports upon request

To be successful in this role, you will have:

• US citizen and ability to obtain and maintain a DoD Secret clearance (post employment)
• A High School Diploma or GED
• 1 year of relevant experience
• Ability to travel up to 10%

Additional desired experience and skills:

• Experience in DTS as an NDEA, Reviewer, or Approver

Serco Inc. (Serco) is the Americas division of Serco Group, plc. In North America, Serco's 9,000+ employees strive to make an impact every day across 100+ sites in the areas of Defense, Citizen Services, and Transportation. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state, provincial and local governments, and commercial clients.

Serco is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.