Position Description & Qualifications
Serco supports the Navy Personnel Command's Navy Casualty Office (PERS-00C) in performing one of the most important and revered missions in the Navy - providing timely and first-class casualty assistance to Navy families under the most grievous circumstances. This mission is supported across programs including travel, benefits support, mortuary affairs, and POW/MIA, Survivor Support and Entitlements (SSE), Mortuary and CASOPS branch programs.
You will be part of a 9-person Contractor team that works closely with PERS-00C staff to provide high quality administrative and operational support to the office.
The hourly pay rate for this Temporary position is $17.75/hour, plus an additional $5.09/hour for Health and Welfare (H&W) paidtoward employment benefits.
As a General Clerk, you will:
- Receive and process claims (including Traumatic Service member's Group Life Insurance (TSGLI), Survivor Benefit Plan, etc.) from service members or families of service members
- Conduct initial quality assurance review for TSGLI claims
- Receive Line of Duty Investigations
- Receive claims under the Survivor Benefit Plan
- Assist in the tracking, receipt, and processing of various documents pertaining to Casualty cases
- Initiate and/or follow up on pending claims and coordinate with other offices and agencies
- Process Family Reference Sample DNA letters and DNA kits and input into the Defense casualty Information Processing System (DCIPS)
- Perform various clerical functions such as file and box handling, shredding, and data entry into web-based systems
- Receive, review and process travel orders and voucher requests using the Defense Travel System (DTS)
- Book Centrally Billed Account (CBA) flights and reconcile procured airfare CBAs by processing vouchers to reimburse the CBA Line of Accounting (LOA)
- Monitor and respond to emails generated by DS regarding system errors and rejects
- Review orders and vouchers to ensure compliance with travel regulations
- Maintain records files for retention and disposition
- Prepare and submit correspondence, forms, and certificates for appropriate signatures from existing templates or samples.
- Generate a monthly report consisting total number processed FRS DNA kits, authorizations and completed vouchers, outstanding claims and processing issues. Contractor may also be tasked to generate ADHOC reports upon request.
To be successful in this role, you will have:
- US citizen and ability to obtain and maintain a DoD Secret clearance (post employment)
- A High School Diploma or GED
- 1 year of relevant experience
- Ability to travel up to 10%
Additional desired experience and skills:
- Experience in DTS as an NDEA, Reviewer, or Approver
If you are interested in supporting and working with our military leaders and a passionate Serco team - then submit your application now for immediate consideration. It only takes a few minutes and could change your career!
Company Overview
Serco Inc. (Serco) is the Americas division of Serco Group, plc. In North America, Serco's 9,000+ employees strive to make an impact every day across 100+ sites in the areas of Defense, Citizen Services, and Transportation. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state, provincial and local governments, and commercial clients. While your place may look a little different depending on your role, we know you will find yours here. Wherever you work and whatever you do, we invite you to discover your place in our world. Serco is a place you can count on and where you can make an impact because every contribution matters.
To review Serco benefits please visit: https://careers.serco-na.com/us/en/what-we-offer. If you require an accommodation with the application process please email: careers@serco-na.com or call the HR Service Desk at 800-628-6458, option 1. Please note, due to EEOC/OFCCP compliance, Serco is unable to accept resumes by email.
Candidates may be asked to present proof of identify during the selection process. If requested, this will require presentation of a government-issued I.D. (with photo) with name and address that match the information entered on the application. Serco will not take possession of or retain/store the information provided as proof of identity. For more information on how Serco uses your information, please see our Applicant Privacy Policy and Notice.
Serco does not accept unsolicited resumes through or from search firms or staffing agencies without being a contracted approved vendor. All unsolicited resumes will be considered the property of Serco and will not be obligated to pay a placement or contract fee. If you are interested in becoming an approved vendor at Serco, please email Agencies@serco-na.com.
Serco is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
Pay Transparency
Our Total Rewards package includes competitive pay, performance-based incentives, and benefits that promote well-being and work-life balance-so you can thrive both professionally and personally. Eligible employees also gain access to a wide range of benefits from comprehensive health coverage and health savings accounts to retirement plans, life and disability insurance, and time-off programs that support work-life balance. Program availability may vary based on factors such as contract type, location, hire date, and applicable collective bargaining agreements.
Salary range: The hourly amount for this position can be found at the top of this posting. This role is covered by the Service Contract Act.For positions on this contract, we will pay the prevailing wage rate for the location in which the employee is working, as determined by the Department of Labor and the Wage Determination (WD). The wage rate will vary depending on the locality. Additionally, you will receive Health and Welfare Benefits based on the WD for the contract.Benefits - Comprehensible benefits for full-time employees (part-time members receive a limited package tailored to their role):
- Medical, dental, and vision insurance
- Robust vacation and sick leave benefits, and flexible work arrangements where permitted by role or contract
- 401(k) plan that includes employer matching funds
- Tuition reimbursement program
- Life insurance and disability coverage
- Optional coverages that can be purchased, including pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection
- Birth, adoption, parental leave benefits
- Employee Assistance Plan that includes counseling conditions
- Specific benefits are dependent upon the specific contract as well as whether the position is covered by a collective bargaining agreement or Service Contract Labor Standards.
To review all Serco benefits please visit: https://careers.serco-na.com/us/en/about-us.
Serco complies with all applicable state and local leave laws, including providing time off under the Colorado Healthy Families and Workplaces Act for eligible Colorado residents, in alignment with our policies and benefit plans. The application window for this position is for no more than 60 days. We encourage candidates to apply promptly after the posting date, as the position may close earlier if filled or if the application volume exceeds expectations. Please submit applications exclusively through Serco's external (or internal) career site. If an applicant has any concerns with job posting compliance, please send an email to: careers@serco-na.com.
