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Temporary Fema Call Center Jobs (NOW HIRING)

PolyAd Services Inc

Call Center Agent - Temporary

Honolulu, HI · On-site

$14.75 - $19.50/hr

The Temporary Call Center Agent is responsible for communicating with customers (mainly agents and direct consumers) through prescribed communication channels to assist with booking products and ...

Doherty

Call Center Agent

Saint Augusta, MN · On-site

$17/hr

Temporary or Temp-to-hire About the Opportunity Doherty Staffing Solutions is hiring Call Center Agents for a leading healthcare services company located in St. Cloud, MN. If you enjoy a fast-paced ...

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Temporary Fema Call Center information

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How much do temporary fema call center jobs pay per hour?

As of Aug 15, 2026, the average hourly pay for temporary fema call center in the United States is $17.91, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

What is a temporary FEMA call center?

Temporary FEMA Call Center jobs involve providing support and information to people affected by disasters. Employees in these roles answer calls, assist with disaster assistance applications, and offer guidance on available resources. These positions are typically short-term and are created to help FEMA manage high call volumes during emergencies. Workers are trained to handle sensitive situations and provide accurate information to callers in need. It's a way to help communities recover while gaining valuable customer service and emergency response experience.

What is the difference between Temporary Fema Call Center vs Emergency Response Dispatcher?

AspectTemporary Fema Call CenterEmergency Response Dispatcher
CredentialsBasic computer skills, sometimes customer service experienceEmergency communication certifications often preferred
Work EnvironmentCall centers, remote or office-based during disaster responseEmergency dispatch centers, fast-paced, high-pressure
Employer & IndustryFederal agencies, disaster managementPublic safety agencies, emergency services

Temporary Fema Call Center roles focus on handling disaster-related calls for FEMA, often requiring customer service skills. Emergency Response Dispatchers coordinate emergency services, requiring specialized certifications and quick decision-making. While both roles involve emergency communication, the FEMA call center is temporary and disaster-specific, whereas dispatchers work in ongoing emergency response operations.

What are the typical challenges faced in a temporary FEMA call center role, and how can I prepare for them?

In a Temporary FEMA Call Center position, one common challenge is handling high call volumes, especially during disaster response periods. You may also encounter callers who are distressed or frustrated, requiring strong communication and empathy skills. To succeed, it's important to remain calm under pressure, quickly learn FEMA procedures, and work collaboratively with your team to resolve issues efficiently. Preparing by familiarizing yourself with FEMA resources and practicing active listening can help you navigate these situations effectively.

What skills and qualifications are needed to thrive as a temporary FEMA call center representative?

To thrive as a Temporary FEMA Call Center Representative, you need strong communication skills, basic computer proficiency, and typically a high school diploma or equivalent. Familiarity with call center software, FEMA's information systems, and customer relationship management (CRM) tools is often required. Patience, empathy, and problem-solving abilities help you effectively assist callers in stressful situations. These skills and qualities are vital to provide accurate information, deliver compassionate support, and ensure efficient service during disaster response efforts.

What cities are hiring for Temporary Fema Call Center jobs?

Cities with the most Temporary Fema Call Center job openings:

What are the most commonly searched types of Fema Call Center jobs?

The most popular types of Fema Call Center jobs are:

What states have the most Temporary Fema Call Center jobs?

States with the most job openings for Temporary Fema Call Center jobs include:

Temporary Fema Call Center jobs near you

Call Center Representative (Temporary)

Ascensus

Las Vegas, NV • On-site

$19/hr

Other

Retirement

Posted 2 days ago

New

Ascensus rating

8.2

Company rating: 8.2 out of 10

Based on 39 frontline employees who took The Breakroom Quiz

44th of 150 rated financial services

Job description

Ascensus is the leading independent technology and service platform powering savings plans across America, providing products and expertise that help nearly 16 million people save for a better today and tomorrow.
Ascensus is the largest independent retirement and Government Savings services provider in the US, helping millions of Americans save for the future. We are looking for client-focused talent who have service as part of their DNA, rather than just part of a job. We take serving our clients seriously and need individuals who want to learn our business, embrace our core values, and work within a team environment. If you can see every interaction as an opportunity to achieve client satisfaction, we want to talk with you!
Video Interviewing:
As part of our Call Center hiring efforts, we're using a video screening process. To learn more and to help prepare for this, click here!
This is a temporary position with the possibility of converting to full time based on company need and performance. The hourly rate is $19. Class start date is 9/30/26 and 10/14/26
****These positions are 100% fully remote****
The first 4-6 weeks consist of training from 10:00 am to 6:30 pm EST.
After training is complete, you will be offered one of the shifts below (times are in Eastern Standard Time):

  • 8:00 am to 4:30 pm
  • 9:00 am to 5:30 pm
  • 10:00 am to 6:30 pm
  • 11:00 am to 7:30 pm
  • 12:00 am to 9:00 pm
The Call Center Representative position is responsible for customer service and processing for account-based employee benefit plans within our service center teams. Service center teams are accountable for servicing Flexible Spending Accounts (FSA), 529 Educational Savings accounts, Qualified Plan Retirement accounts and State Sponsored Retirement Program accounts. Associates will handle requests from participants, financial advisors, and plan administrators seeking information or executing requests on specific accounts, products or plans. They are responsible for providing high quality service to all callers using phone, email or chat. Call Center Representatives handle requests provide explanations regarding benefits and plan provisions, review claims information and update account owner contacts using provided processes. The associate provides excellent customer service through phone calls, emails and/or online chat and supports efficient administration of plans and department practices.
Essential Functions
Movement between service center roles, described above may take place to support business needs and seasonal volume, throughout the year. Training would be provided, prior to any movement to support a new product. The requirements listed are representative of the knowledge, skills, and/or ability required. Other duties may be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Below functions are across all roles.
  • Examine, review, process, calculate and (a) pay claims based on information, plan design, insurance filings, documentation and reports; or (b) administer payments based on plan information and documentation, in a timely manner.
  • Respond to all account owners and participant phone inquiries and requests in a timely and accurate manner. Meet department and individual service levels and quality goals and support department business objectives. Proactively engage participants, anticipate their needs, offer assistance and solutions.
  • Process financial and non-financial transactions timely and accurate.
  • Demonstrate flexibility and team-orientation.
  • Comply with plan document provisions, regulations, guidelines and company procedures. Maintain confidentiality and keep department, client and participant HIPAA compliant. Responsible for protecting, securing, and proper handling of all confidential data held by Ascensus to ensure against unauthorized access, improper transmission, and/or unapproved disclosure of information that could result in harm to Ascensus or our clients.
Required Education and Experience
  • High school diploma or GED, and further applicable education or equivalent experience.
  • 1+ years of call center or customer service experience preferred
  • Ability and proficiency with Microsoft Office and Excel applications, and claims processing or benefit card systems.
  • Qualified candidates must complete a video interview assessment after applying as the next step, to be completed within 7 days of receiving the link. How to prepare: Set aside 30-45 minutes for the self-guided assessment that includes games and questions. Find a quiet place to record and be camera-ready. You'll need a smartphone, tablet, or desktop computer with your camera and microphone enabled. You'll answer questions to share your skills and experience, and bring your personality to the interview. This step accelerates the interview process, moving qualified candidates to hiring manager interview fast.
  • Ability to handle stressful situations regarding urgent customer needs. Advanced proficiency with Excel and database applications, including formatting and formulas.
  • Computer proficiency is required
  • Excellent listening, verbal and written skills
  • Detail oriented, flexible, and self-motivated

Be aware of employment fraud. All email communications from Ascensus or its hiring managers originate from @ascensus.com or @futureplan.com email addresses. We will never ask you for payment or require you to purchase any equipment. If you are suspicious or unsure about validity of a job posting, we strongly encourage you to apply directly through our website.
For all virtual remote positions, in order to ensure associates can effectively perform their job duties with no distractions, we require an uninterrupted virtual work space and there is also an expectation of family care being in place during business hours. Additionally, there is an internet work speed requirement of 25 MBps or better for individual use. If more than one person is utilizing the same internet connection in the same household or building, then a stronger connection is required. If you are unsure of your internet speed, please check with your service provider. Note: For call center roles specifically, it is a requirement to either hardwire your equipment directly to the internet router or ensure your workstation is in close proximity to the router. Please ensure that you are able to meet these expectations before applying.
Ascensus provides equal employment opportunities to all associates and applicants for employment without regard to ancestry, race, color, religion, sex, (including pregnancy, childbirth, breastfeeding and/or related medical conditions), gender, gender identity, gender expression, national origin, age, physical or mental disability, medical condition (including cancer and genetic characteristics), marital status, military or veteran status, genetic information, sexual orientation, criminal conviction record or any other protected category in accordance with applicable federal, state, or local laws ("Protected Status").

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