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Temporary Customer Service Jobs in Rochester, MI

TEKsystems

Hybrid Customer Service Represemtative

Troy, MI · On-site

$17 - $18.50/hr

Customer Service Representative - Insurance ServicingStarting Pay: $17.00/hr (English) | $18.50/hr ... If eligible, the benefits available for this temporary role may include the following: • Medical ...

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Temporary Customer Service information

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How much do temporary customer service jobs pay per hour?

As of Sep 12, 2026, the average hourly pay for temporary customer service in Rochester, MI is $15.27, according to ZipRecruiter salary data. Most workers in this role earn between $13.27 and $16.59 per hour, depending on experience, location, and employer.

What is a temporary customer service job?

Temporary customer service jobs are short-term positions where individuals assist customers by answering inquiries, resolving complaints, and providing information about products or services. These roles are often offered during busy seasons, special projects, or to cover employee absences. Temporary customer service representatives may work in person, over the phone, or online, and typically require strong communication and problem-solving skills. The duration of these jobs can vary from a few weeks to several months, depending on the employer's needs.

What are the key skills and qualifications needed to thrive as a temporary customer service representative?

To thrive as a Temporary Customer Service Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, telephone systems, and basic office applications is typically expected. Patience, adaptability, and a positive attitude help you stand out in this fast-paced, client-focused environment. These skills ensure efficient issue resolution, customer satisfaction, and smooth adaptation to varying workplace settings.

What are some common challenges faced in a temporary customer service role, and how can I prepare for them?

Temporary customer service roles often require you to quickly adapt to new systems, products, and company policies. You may also face the challenge of handling busy periods without having built long-term rapport with colleagues or customers. To prepare, familiarize yourself with common customer service software, practice clear communication, and remain flexible as you learn on the job. Building strong relationships with team members early on can also help you navigate a fast-paced environment more smoothly.

What is the difference between Temporary Customer Service vs Customer Support Representative?

AspectTemporary Customer ServiceCustomer Support Representative
CredentialsBasic customer service skills, sometimes short-term trainingTypically requires relevant experience or certifications in customer service
Work EnvironmentTemporary, often in call centers, retail, or event settingsPermanent or long-term in office or call center environments
Employer & Industry UsageUsed by companies for short-term staffing needsEmployed by companies for ongoing customer support roles
Search & Comparison IntentLooking for short-term customer service roles or temp jobsSeeking long-term customer support careers or permanent positions

Temporary Customer Service roles are short-term positions often filled to meet immediate staffing needs, with less emphasis on certifications. Customer Support Representatives typically hold permanent roles requiring relevant experience, focusing on ongoing customer engagement. The main difference lies in duration, job stability, and sometimes required credentials.

What are the most commonly searched types of Customer Service jobs in Rochester, MI?

The most popular types of Customer Service jobs in Rochester, MI are:

What are popular job titles related to Temporary Customer Service jobs in Rochester, MI?

For Temporary Customer Service jobs in Rochester, MI, the most frequently searched job titles are:

What job categories do people searching Temporary Customer Service jobs in Rochester, MI look for?

The top searched job categories for Temporary Customer Service jobs in Rochester, MI are:

What cities near Rochester, MI are hiring for Temporary Customer Service jobs?

Cities near Rochester, MI with the most Temporary Customer Service job openings:

Temporary Customer Service jobs near you
Infographic showing various Temporary Customer Service job openings in Rochester, MI as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 19% Part Time, and 2% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $31,752 per year, or $15.3 per hour.

Customer Service Representative

Harrison Township, MI • On-site

Cayuse Holdings
IT Services • 201 - 500 employees
Learn more about Cayuse Holdingsexternal

$28.85/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 9 days ago

Job description

Overview
This is a temporary position not to exceed 6 months in duration.
The Customer Service Representative will support the Operational Help Desk, providing technical expertise and assistance on questions/issues supporting real-world contingencies related to the client's fielded system.
This position aligns with Cayuse's core values of Innovation, Excellence, Collaboration, Adaptability, and Integrity by fostering technical solutions that meet customer needs, promoting teamwork, and prioritizing quality in deliverables.
Responsibilities
  • Provide technical expertise and support for real-world contingencies involving the client's fielded system.
  • During an isolating event, ensure warfighters maintain 24/7 connectivity to carry out critical operational missions, support or recover isolated personnel (IP), and obtain necessary data if the system is unavailable.
  • Resolve trouble tickets immediately while the customer is on the line whenever possible. Tickets that cannot be resolved during the call will be categorized by the site lead or by CPM/COM (for JSOC-submitted tickets) and addressed within the timelines below:
    • Critical: Major issue affecting multiple organizations. Provide a fix or workaround within 2 hours.
    • Serious: Client cannot perform tasks normally and no alternate procedure exists. Provide a fix or workaround within 6 hours.
    • Medium: Key functions are not operable, but alternate procedures exist. Provide a fix or workaround within 48 hours.
    • Low: Issue is a nuisance. Provide a fix or workaround within 96 hours.
  • Deliver excellent customer service for all incoming calls.
  • Willingness to work various shifts, including weekends, when required.
  • Receive, understand, and respond to routine information inquiries and service requests through various communication technologies, including phone, email, fax, postal mail, and the internet.
  • Responsible for resolving less complex calls and inquiries.
  • Escalates more complex issues to CSR II or CSR III personnel.
  • Other duties as assigned.

Qualifications
  • Associate's Degree in IT or a related field, or at least 3 years of relevant experience.
  • Minimum of 1 year of experience in IT or a related discipline.
  • Minimum of 1 year of experience in call center operations.
  • Active Secret Clearance.
  • Must be able to pass a background check. May require additional background checks as required by projects and/or clients at any time during employment.

Minimum Skills:
  • Exceptional interpersonal skills with the ability to communicate in a clear, professional, and articulate manner.
  • Exceptional verbal and written communication skills.
  • Excellent organizational, analytical, and problem-solving skills with high-level attention to detail.
  • Proven ability to multitask and prioritize in a fast past environment with changing priorities; adaptable to change and a quick learner.
  • Must be self-motivated and able to work well independently as well as on a multi-functional team.
  • Ability to handle sensitive and confidential information appropriately
  • Proficient in MS Office, Word, Outlook, PowerPoint, and Excel.

Our Commitment to you / overview of benefits
  • SCA Health & Welfare fringe benefits.
  • Telemedicine
  • Dental & Vision
  • EAP
  • Basic Life and AD&D Insurance (Company Provided)
  • Voluntary Life and AD&D options
  • 401(k) Retirement Savings Plan with matching after one year
  • Paid Time Off

Reports to: Program Manager
Working Conditions
  • Professional office environment, with the ability to work onsite in the main office.
  • Must be physically and mentally able to perform duties extended periods of time.
  • Ability to use a computer and other office productivity tools with sufficient speed to meet the demands of this position.
  • Must be able to establish a productive and professional workspace.
  • Must be able to sit for long periods of time looking at computer screen.
  • May be asked to work a flexible schedule which may include holidays.
  • May be asked to travel for business or professional development purposes.
  • May be asked to work hours outside of normal business hours.

Other Duties: Please note this job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Cayuse is an Equal Opportunity Employer. All employment decisions are based on merit, qualifications, skills, and abilities. All qualified applicants will receive consideration for employment in accordance with any applicable federal, state, or local law.
Pay Range
USD $28.85 - USD $28.85 /Hr.

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