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Telus Communication Jobs (NOW HIRING)

TELUS Digital

Program Manager, Delivery - CCaaS

TELUS Digital is an award-winning digital product consultancy and the digital division of TELUS ... communication by delivering timely and tailored updates for various internal audiences, including ...

Telus Digital

PHP Developer

$75K - $95K/yr

Who We Are Welcome to TELUS Digital - where innovation drives impact at a global scale. As an award ... Excellent communication and collaboration abilities Preferred skills * Python Experience: Knowledge ...

Telus Digital

$106K - $150K/yr

Who We Are Welcome to TELUS Digital - where innovation drives impact at a global scale. As an award ... Champion effective communication by delivering timely and tailored updates across engineering teams ...

Telus Digital

$152K - $179K/yr

Who We Are Welcome to TELUS Digital - where innovation drives impact at a global scale. As an award ... Ensure clear and continuous communication between the technical delivery team, the Project Manager ...

Telus Digital

Manager, Delivery - CX AI

Charlottesville, VA · On-site

$100K - $160K/yr

Who We Are Welcome to TELUS Digital - where innovation drives impact at a global scale. As an award ... Champion effective communication by delivering timely and tailored updates for various internal ...

Telus Digital

Senior Product Lead

Boston, MA · On-site

$100K - $128K/yr

Who We Are Welcome to TELUS Digital - where innovation drives impact at a global scale. As an award ... Excellent interpersonal skills with the ability to communicate effectively with people of different ...

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Showing results 21-40

All JobsTelus Communication Jobs

Telus Communication information

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$23.5K

$94.5K

$180K

How much do telus communication jobs pay per year?

As of Aug 12, 2026, the average yearly pay for telus communication in the United States is $94,516.00, according to ZipRecruiter salary data. Most workers in this role earn between $64,000.00 and $115,500.00 per year, depending on experience, location, and employer.

What is the difference between Telus Communication vs Customer Service Representative?

AspectTelus CommunicationCustomer Service Representative
CredentialsHigh school diploma or equivalent; technical certificationsHigh school diploma or equivalent; communication skills
Work EnvironmentTelecommunications company offices, call centers, field sitesCall centers, retail stores, customer support centers
Industry UsageTelecom industry, service providersVarious industries including telecom, retail, finance
Job FocusManaging telecom services, technical support, installationsHandling customer inquiries, resolving issues, providing product info

While both roles involve customer interaction, Telus Communication professionals focus on telecom services and technical support within the telecommunications industry. Customer Service Representatives handle a broader range of customer inquiries across multiple sectors. The roles differ mainly in technical complexity and industry specialization.

What does Telus Communication do?

A Telus Communications job typically involves providing telecommunications services such as internet, phone, and television to customers. Employees may work in customer support, technical support, sales, or network operations, often requiring knowledge of telecom technology and communication tools. The role focuses on ensuring reliable service delivery and customer satisfaction.

What skills and qualifications are needed to thrive as a Telus Communications representative?

To thrive as a Telus Communications Representative, you need strong customer service abilities, sales acumen, and a good understanding of telecommunications products and services, usually supported by a high school diploma or higher. Familiarity with CRM systems, call center software, and digital communication tools is typically required. Outstanding verbal communication, problem-solving skills, and the ability to remain patient and positive under pressure set top performers apart. These skills ensure customer satisfaction, effective issue resolution, and contribute to the company's reputation and growth.

What is a Telus Communication job?

Telus Communication jobs are roles offered by TELUS, a Canadian telecommunications company, encompassing positions in customer service, technical support, sales, network engineering, IT, marketing, and more. Employees help deliver wireless, internet, television, and business solutions to customers across Canada and internationally. Working at TELUS can involve both office-based and remote opportunities, depending on the role. The company is known for its focus on innovation, customer experience, and community involvement. Employees often receive competitive benefits and opportunities for career development.

What are common challenges faced by customer service representatives at Telus Communication, and how can they be managed?

Customer service representatives at Telus Communication often handle a high volume of customer inquiries and must resolve complex issues efficiently while maintaining a positive attitude. Balancing customer satisfaction with company policies can be challenging, especially during peak periods or when dealing with escalated concerns. Effective management involves strong communication skills, adaptability, and leveraging internal knowledge bases and support from team leads. Regular training and peer collaboration also help representatives stay updated on products and procedures, ensuring they provide accurate and helpful support.
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What states have the most Telus Communication jobs? States with the most job openings for Telus Communication jobs include:
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Telus Communication jobs near you

Program Manager, Delivery - CCaaS

TELUS Digital

Remote

Full-time

Re-posted 4 days ago

TELUS Digital rating

7.6

Company rating: 7.6 out of 10

Based on 20 frontline employees who took The Breakroom Quiz

103rd of 223 rated it services

Job description

Job Summary:
TELUS Digital is an award-winning digital product consultancy and the digital division of TELUS, focusing on transformative customer experiences. The Program Manager, Delivery - CCaaS will lead the delivery of contact center technology programs, managing cross-functional teams and ensuring successful project execution within budget and scope.
Responsibilities:
• Lead end-to-end delivery of business-critical contact center solutions, including planning, design, implementation, testing, training, deployment, and structured handoff to client operations or support teams.
• Own program-level governance for CCaaS engagements, including integrated project plans, dependency management across vendors and carriers, risk and issue management, change control, and delivery status reporting.
• Provide strong program leadership to cross-functional, international delivery teams, setting clear direction, expectations, and accountability while fostering collaboration and continuous improvement.
• Champion effective communication by delivering timely and tailored updates for various internal audiences, including engineering teams, product managers, marketing partners, and C-level executives.
• Comfort in translating technical solutions for business and executive audiences is critical.
• Drive and govern Agile and hybrid delivery lifecycles appropriate for CCaaS implementations, ensuring alignment across technology, telephony, and operational readiness milestones.
• Manage project-level budgets, forecasts, and financials, including resource planning, utilization tracking, and variance management, to ensure delivery within approved scope and funding.
• Be a flexible and adaptive leader, applying appropriate frameworks to suit the contact center’s evolving needs and the team's working style.
• Encourage and lead an engaging team environment, celebrating wins, learning from setbacks, and fostering a sense of shared purpose.
• Show a high degree of agency, proactively identifying opportunities and overcoming obstacles to ensure the team and solutions are set up for success.
Qualifications:
Required:
• 7+ years of experience in the software development industry in a role such as Technical Project Manager, Delivery Manager, Engagement Lead or Program Manager.
• Experience in deploying and maintaining contact center solutions (e.g., Genesys, Amazon Connect, Five9, Google CES), and comfort communicating the business case for change decisions and long-term value for investment.
• Proven expertise in managing complex program dependencies, specifically across third-party vendors, telephony carriers, and internal technical teams to ensure seamless platform integration and cutover.
• Strong financial acumen with experience tracking project budgets, managing resource utilization, and conducting variance analysis to ensure large-scale programs remain fiscally on track.
• Demonstrated empathy and confidence in managing complex software products with multiple internal stakeholders.
• An experienced delivery leader who can assess, escalate, and communicate technical or process risks and issues across platforms and teams, partnering closely with architects and engineers.
• An expert communicator who can run workshops and structured meetings to align internal stakeholders on enterprise business goals.
• Adept at leveraging AI-powered tools and platforms for personal and professional use, and to act as a champion for AI adoption across teams.
Preferred:
• Program and delivery certifications such as PMP, SAFe Agilist, Scrum Master, or ITIL are a plus.
Company:
TELUS Digital accelerates revenue growth and operational efficiency with AI-fueled technology and expert teams Founded in 2005, the company is headquartered in Vancouver, CAN, with a team of 10001+ employees. The company is currently Late Stage.

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