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Telus Communication Jobs in Quebec (NOW HIRING)

TELUS

Business Help Desk Specialist III

Montreal, QC · On-site

Strong communication skills Please note: This is a 24/7 call center, with shift work - you may be ... Who is TELUS? We're a high-performing team of individuals who collectively make TELUS one of the ...

TELUS

Strong communication skills Please note: This is a 24/7 call center, with shift work - you may be ... Who is TELUS? We're a high-performing team of individuals who collectively make TELUS one of the ...

TELUS

Ultrasound Technologist

Montreal, QC

Communicate with radiologists, the chief technologist, clinic managers, and directors regarding ... TELUS Group of Companies' Talent Acquisition team(s) and/or any leader(s) who will be part of the ...

TELUS

Kinesiologist

Montreal, QC

Excellent communication and interpersonal skills, sound judgment, analytical thinking, and a ... TELUS Group of Companies' Talent Acquisition team(s) and/or any leader(s) who will be part of the ...

TELUS

Staff Applied AI/ML Scientist

Quebec, QC · On-site

Always wanted to work with a team of innovators touching all business units within TELUS, and be ... Ability to communicate complex technical concepts to non-technical audiences effectively * A fast ...

TELUS

Director, Health & Safety

Montreal, QC · On-site

Act as the senior Safety authority in TELUS and primary point of contact for senior leadership ... Communication Skills : Outstanding communication and influencing skills, with the ability to engage ...

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Telus Communication information

What is the difference between Telus Communication vs Customer Service Representative?

AspectTelus CommunicationCustomer Service Representative
CredentialsHigh school diploma or equivalent; technical certificationsHigh school diploma or equivalent; communication skills
Work EnvironmentTelecommunications company offices, call centers, field sitesCall centers, retail stores, customer support centers
Industry UsageTelecom industry, service providersVarious industries including telecom, retail, finance
Job FocusManaging telecom services, technical support, installationsHandling customer inquiries, resolving issues, providing product info

While both roles involve customer interaction, Telus Communication professionals focus on telecom services and technical support within the telecommunications industry. Customer Service Representatives handle a broader range of customer inquiries across multiple sectors. The roles differ mainly in technical complexity and industry specialization.

What does Telus Communication do?

A Telus Communications job typically involves providing telecommunications services such as internet, phone, and television to customers. Employees may work in customer support, technical support, sales, or network operations, often requiring knowledge of telecom technology and communication tools. The role focuses on ensuring reliable service delivery and customer satisfaction.

What skills and qualifications are needed to thrive as a Telus Communications representative?

To thrive as a Telus Communications Representative, you need strong customer service abilities, sales acumen, and a good understanding of telecommunications products and services, usually supported by a high school diploma or higher. Familiarity with CRM systems, call center software, and digital communication tools is typically required. Outstanding verbal communication, problem-solving skills, and the ability to remain patient and positive under pressure set top performers apart. These skills ensure customer satisfaction, effective issue resolution, and contribute to the company's reputation and growth.

What is a Telus Communication job?

Telus Communication jobs are roles offered by TELUS, a Canadian telecommunications company, encompassing positions in customer service, technical support, sales, network engineering, IT, marketing, and more. Employees help deliver wireless, internet, television, and business solutions to customers across Canada and internationally. Working at TELUS can involve both office-based and remote opportunities, depending on the role. The company is known for its focus on innovation, customer experience, and community involvement. Employees often receive competitive benefits and opportunities for career development.

What are common challenges faced by customer service representatives at Telus Communication, and how can they be managed?

Customer service representatives at Telus Communication often handle a high volume of customer inquiries and must resolve complex issues efficiently while maintaining a positive attitude. Balancing customer satisfaction with company policies can be challenging, especially during peak periods or when dealing with escalated concerns. Effective management involves strong communication skills, adaptability, and leveraging internal knowledge bases and support from team leads. Regular training and peer collaboration also help representatives stay updated on products and procedures, ensuring they provide accurate and helpful support.
Telus Communication jobs near you

Security Automation Consultant, Cyber Defence Operations

TELUS

Montreal, QC • Remote

Other

Re-posted 29 days ago

TELUS rating

8.2

Company rating: 8.2 out of 10

Based on 10 frontline employees who took The Breakroom Quiz

23rd of 97 rated telecommunications companies

Job description

Description

Our team and what we'll accomplish together

In today's rapidly evolving digital landscape, data protection is critical.TELUS Security strives to always be steps ahead, tackling the toughest security challenges head-on with top talent and cutting edge technology. As a member of the TELUS Cyber Defence Operations Team (CDO) within the Chief Security Office at TELUS you will be part of a growing national team that ensures TELUS security teams can perform their work as efficiently as possible. In this exciting role, you will be part of a team that works across diverse areas such as cloud infrastructure and enterprise security platforms, all the while focusing on security orchestration, automation and response.

As a Security Consultant on the Cybersecurity Automation team, you will be joining a dynamic team, making use of your analytical skills to provide solutions to help secure TELUS Corporate. You will help TELUS adapt to a rapidly evolving threat landscape by using various technologies such as AI/ML, Google Cloud, SIEM, EDR, and SOAR. You will also help other teams within the TELUS Cyber Defense Operations re-invent their workflows and workbenches as we strive for efficiency and speed, and we build a modern, agentic-powered SOC to protect TELUS corporate.

If collaboration, innovation, constant growth and learning while getting your hands on the newest technologies in fast-paced, complex environments sounds exciting, this could be just the role for you!

What you'll do

  • Review automation requests from our central board
  • Collaborate with the teams that submitted those request to clearly define scope and requirements
  • Analyze the scope and requirements of a given issue, then imagine, prototype, design and implement a robust, scalable solution using a vast toolbox that includes: coding, SOAR, AI agents and cloud technologies
  • Actively engage with other members of the team to build AI and Automation practices geared towards securing TELUS
  • Manage our Corporate EDR, SIEM and SOAR platforms
  • Proactively explore future problems and propose solutions
  • Stay up-to-date with the latest security trends, technologies, and best practices
Qualifications

What you bring

  • Proven ability to leverage AI/ML to help solve problems
  • 3-5 years of Python programming experience (essential) 
  • 3-5 years hands-on experience in core security areas such as security monitoring, threat intelligence, incident response, and security operations 
  • Practical knowledge of automation techniques, including DevOps practices and batch scripting
  • Problem-Solving Abilities: Demonstrated analytical and creative thinking skills 
  • Aptitude for innovative problem-solving and ability to think outside conventional boundaries
  • Excellent communication abilities, both written and verbal 
  • Proven capability to collaborate effectively with diverse teams
  • Bachelor's degree in Information Security Engineering, Computer Science, or related field

Great-to-haves

  • Experience with SOAR
  • Experience with EDR
  • Experience with SIEM
  • Experience with cloud technology and infrastructure as code
  • Experience in Linux administration

Advanced knowledge of English is required because you will most of the time interact in English with external parties (clients, suppliers, candidates, external partners, etc.); interact in English with internal parties (colleagues, internal partners, stakeholders, etc.); and work with IT tools whose interface is only accessible in English as part of this position's main responsibilities given its national scope.

#LI-Remote

What TELUS employees say

Pay

Hours and flexibility

Workplace

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