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Telus Communication Jobs in California (NOW HIRING)

Telus Digital

Higher Education Summary TELUS Digital Salesforce Practice is seeking an experienced Education ... Exceptional communication, presentation, stakeholder management, and consulting skills. Ability to ...

HHM Hotels

Bistro Server (PM)

Chico, CA

$16.50 - $17/hr

Communicate additional meal requirements, allergies, dietary needs, and special requests to the ... Free Basic Life Insurance * 24/7 access to TELUS Health, a confidential work-life resource.

Courtyard by Marriott Chico

Bistro Server (PM)

Chico, CA · On-site

$16.50 - $17/hr

Communicate additional meal requirements, allergies, dietary needs, and special requests to the ... Free Basic Life Insurance * 24/7 access to TELUS Health, a confidential work-life resource.

HHM Hotels

Night Auditor

Anaheim, CA · On-site

$22/hr

Free Basic Life Insurance * 24/7 access to TELUS Health, a confidential work-life resource ... Prepare incident reports and other reports and communicate all related information to hotel ...

Boots

Pharmacist

Ripon, CA

$61.75 - $74.25/hr

Strong communication and relationship-building skills * Experience leading patient and customer ... through TELUS Health, our Employee Assistance Programme * CPD Days and protected learning time

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Telus Communication information

What is the difference between Telus Communication vs Customer Service Representative?

AspectTelus CommunicationCustomer Service Representative
CredentialsHigh school diploma or equivalent; technical certificationsHigh school diploma or equivalent; communication skills
Work EnvironmentTelecommunications company offices, call centers, field sitesCall centers, retail stores, customer support centers
Industry UsageTelecom industry, service providersVarious industries including telecom, retail, finance
Job FocusManaging telecom services, technical support, installationsHandling customer inquiries, resolving issues, providing product info

While both roles involve customer interaction, Telus Communication professionals focus on telecom services and technical support within the telecommunications industry. Customer Service Representatives handle a broader range of customer inquiries across multiple sectors. The roles differ mainly in technical complexity and industry specialization.

What does Telus Communication do?

A Telus Communications job typically involves providing telecommunications services such as internet, phone, and television to customers. Employees may work in customer support, technical support, sales, or network operations, often requiring knowledge of telecom technology and communication tools. The role focuses on ensuring reliable service delivery and customer satisfaction.

What skills and qualifications are needed to thrive as a Telus Communications representative?

To thrive as a Telus Communications Representative, you need strong customer service abilities, sales acumen, and a good understanding of telecommunications products and services, usually supported by a high school diploma or higher. Familiarity with CRM systems, call center software, and digital communication tools is typically required. Outstanding verbal communication, problem-solving skills, and the ability to remain patient and positive under pressure set top performers apart. These skills ensure customer satisfaction, effective issue resolution, and contribute to the company's reputation and growth.

What is a Telus Communication job?

Telus Communication jobs are roles offered by TELUS, a Canadian telecommunications company, encompassing positions in customer service, technical support, sales, network engineering, IT, marketing, and more. Employees help deliver wireless, internet, television, and business solutions to customers across Canada and internationally. Working at TELUS can involve both office-based and remote opportunities, depending on the role. The company is known for its focus on innovation, customer experience, and community involvement. Employees often receive competitive benefits and opportunities for career development.

What are common challenges faced by customer service representatives at Telus Communication, and how can they be managed?

Customer service representatives at Telus Communication often handle a high volume of customer inquiries and must resolve complex issues efficiently while maintaining a positive attitude. Balancing customer satisfaction with company policies can be challenging, especially during peak periods or when dealing with escalated concerns. Effective management involves strong communication skills, adaptability, and leveraging internal knowledge bases and support from team leads. Regular training and peer collaboration also help representatives stay updated on products and procedures, ensuring they provide accurate and helpful support.
What are popular job titles related to Telus Communication jobs in California? For Telus Communication jobs in California, the most frequently searched job titles are:
What job categories do people searching Telus Communication jobs in California look for? The top searched job categories for Telus Communication jobs in California are:
What cities in California are hiring for Telus Communication jobs? Cities in California with the most Telus Communication job openings:
Telus Communication jobs near you

Client Services Representative (CSR) - Drug & Alcohol Testing

TELUS

Temecula, CA • On-site

$42K - $44K/yr

Other

Medical, Retirement, PTO

Re-posted 18 days ago

TELUS rating

8.2

Company rating: 8.2 out of 10

Based on 10 frontline employees who took The Breakroom Quiz

23rd of 97 rated telecommunications companies

Job description

TELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are leveraging the power of our leading edge technology and focusing on the uniqueness of each individual to create the future of health. As a global-leading health and well-being provider - encompassing physical, mental and financial health - TELUS Health is improving health outcomes for consumers, patients, healthcare professionals, employers and employees.
Client Services Representative (CSR) - Drug & Alcohol Testing
📍 Temecula, CA (Onsite)
🕒 Full-time, Permanent Position
Join our Team
At TELUS Health, our Drug & Alcohol Testing Services team plays a vital role in fostering safer workplaces and healthier communities. Working as a collaborative and compassionate unit, we support employers, unions, and regulated industries across the U.S. with reliable and compliant testing services.
We're seeking a Client Services Representative (CSR) who thrives in a fast-paced environment, values teamwork, and takes pride in delivering exceptional service. In this meaningful role, your attention to detail and commitment to care will directly contribute to the safety, integrity, and well-being of the organizations and individuals we support every day.
What You'll Do
You'll be part of a team that ensures compliance, reliability, and excellent service. Your responsibilities include:

  • Program & Compliance Support:
    Maintain and update testing program databases (DOT, IBEW, biological monitoring); schedule and coordinate tests; track completion and follow-up; produce monthly compliance updates.
  • Collection & Operations: Perform specimen collections and receive comprehensive on-the-job training to become a certified collector across all collection methods. Maintain chain-of-custody integrity, accurately complete and upload breath-alcohol test (BAT) forms, and coordinate with labs and collection sites to resolve any missing or incomplete test records.
  • Client & Participant Experience:
    Serve as a first point of contact for participants, union members, and clients via phone, email, and in-person; schedule testing, issue documentation (clean cards, authorizations); manage shared inbox and incoming correspondence.
  • Background Checks & Administrative Coordination:
    Process background check requests; verify documentation; handle billing/data entry; manage inventory of supplies; prepare and distribute paperwork and outbound mailings/shipments.

What You Bring
Success in this role comes from a balance of customer service excellence, accuracy in compliance work, and teamwork. We're looking for someone who is eager to learn, adaptable, and committed to supporting both clients and colleagues.
Qualifications that will help you thrive:
  • Experience: 1-2 years in customer service, administration, or a similar fast-paced environment.
  • Technical Skills: Comfortable using Microsoft Excel, scheduling tools, and data entry systems; quick to learn new software and platforms.
  • Communication: Clear, professional verbal and written skills with the ability to build trust and handle sensitive conversations with empathy.
  • Detail Orientation: Proven ability to stay organized, maintain accuracy with sensitive data, and consistently follow protocols to support compliance in highly regulated environments.
  • Adaptability: Able to multitask, set priorities, and stay calm under pressure while keeping quality top of mind.
  • Teamwork: Collaborative spirit with experience supporting colleagues across different functions (e.g., collections, admin, reporting).
Bonus skills that set you apart:
  • Background in healthcare, occupational health, compliance, or drug/alcohol testing.
  • Familiarity with case management or testing systems.
  • Knowledge of DOT or union-based testing regulations.
  • Experience coordinating background checks or other regulated processes.
  • Bilingual fluency (Spanish/English).
Why Join TELUS Health?
  • Comprehensive benefits package, including group insurance, PTO, and retirement plan.
  • Consistent Monday-Friday daytime schedule (no evenings or weekends).
  • A supportive team environment with training, mentorship, and career growth opportunities.

Base salary range: $42,000- $44,000/year (depending on experience).
A bit about us
We're a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.
TELUS Health is an Equal Opportunity Employer that aims to foster an inclusive culture that embraces diversity. It is our policy to hire without regard to race, color, creed, religion, national origin, citizenship status, sex, marital status, age, disability, sexual orientation or veteran status.We offer accommodation for applicants with disabilities, as required, during the recruitment process.
By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies' Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process.

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