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Telephone Screener Jobs (NOW HIRING)

Craig Hospital

Hospital Operator & Screener

Englewood, CO · On-site

$18.50 - $26.64/hr

POSITION SUMMARY The Hospital Operator & Screener is an unlicensed medical role specifically ... Organize and prioritize work assignments, telephone calls, visitors and correspondence. * Maintain ...

Medical Temporaries, Inc.

Telephone Operator

Norfolk, VA

$16 - $17/hr

Ability to pass Background Check and Drug Screen * Required: Excellent written and verbal communication skills Preferred Qualifications for the Telephone Operator : * Preferred: Knowledge of medical ...

New

BAY AREA LEGAL SERVICES INC

Part-Time Screener

Ybor City, FL · Remote

$35K - $40K/yr

Description Intake Screeners are the initial telephone point of contact for all new clients of Bay Area Legal Services. This is a professional position under the supervision of the Centralized ...

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Telephone Screener information

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How much do telephone screener jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for telephone screener in the United States is $16.01, according to ZipRecruiter salary data. Most workers in this role earn between $13.22 and $17.31 per hour, depending on experience, location, and employer.

What are some common challenges telephone screeners face, and how can they effectively handle them?

Telephone Screeners often encounter challenges such as managing high call volumes, handling difficult or sensitive conversations, and ensuring accuracy while quickly gathering information. To handle these effectively, it's important to develop strong active listening skills, remain calm and empathetic under pressure, and follow established scripts or protocols closely. Building familiarity with the organization's systems and practicing clear communication can help screeners provide a positive experience for callers while meeting organizational needs.

What is the difference between Telephone Screener vs Customer Service Representative?

AspectTelephone ScreenerCustomer Service Representative
Required CredentialsHigh school diploma; communication skillsHigh school diploma; communication skills
Work EnvironmentCall centers, healthcare, research firmsRetail, call centers, service industries
Employer & Industry UsageHealthcare, market research, telemarketingRetail, telecom, hospitality
Common Search & Comparison IntentUnderstanding screening roles, interview prepCustomer support, problem-solving

While both roles involve communication over the phone, a Telephone Screener primarily conducts initial interviews or screenings for research, healthcare, or employment purposes. In contrast, a Customer Service Representative handles ongoing customer inquiries, support, and issue resolution. Both roles require strong communication skills and are common in call center environments, but their focus and responsibilities differ significantly.

What does a telephone screener do?

A Telephone Screener is responsible for answering incoming calls, gathering information from callers, and determining the nature and urgency of their needs. They often work in healthcare, customer service, or media settings and follow specific scripts or guidelines to ask questions and record responses. Their primary goal is to direct callers to the appropriate department or resource, ensuring efficient and accurate communication. Telephone Screeners must have excellent communication skills, attention to detail, and the ability to remain calm under pressure.

What are the key skills and qualifications needed to thrive as a telephone screener, and why are they important?

To thrive as a Telephone Screener, you need strong verbal communication skills, active listening, and a high school diploma or equivalent. Familiarity with multi-line phone systems, call center software, and data entry tools is typically required. Excellent interpersonal skills, patience, and attention to detail help you handle a variety of callers and collect accurate information. These skills are essential to ensure efficient call triage, accurate data gathering, and a positive experience for callers.

What is a telephone screener for a job?

A telephone screener is a job role responsible for conducting initial phone interviews to assess a candidate's qualifications, experience, and suitability for a position. This role often involves asking structured questions, evaluating communication skills, and determining if candidates should proceed to the next hiring stage.
More about Telephone Screener jobs
What cities are hiring for Telephone Screener jobs? Cities with the most Telephone Screener job openings:
What states have the most Telephone Screener jobs? States with the most job openings for Telephone Screener jobs include:
What job categories do people searching Telephone Screener jobs look for? The top searched job categories for Telephone Screener jobs are:
Telephone Screener jobs near you
Infographic showing various Telephone Screener job openings in the United States as of August 2026, with employment types broken down into 33% Full Time, and 67% Part Time. Highlights an 100% In-person job distribution, with an average salary of $33,296 per year, or $16 per hour.

Client Coordinator Screener-Spanish Bilingual

Consejo Counseling and Referral Service

Renton, WA • On-site

$21 - $25.75/hr

Part-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 11 days ago

Job description

Why Join Consejo?

Join a pioneer in bilingual and bicultural care. We offer a supportive environment dedicated to professional development and a competitive benefits package that prioritizes your work-life balance:

  • Unique Perks: Paid Birthday Off, personal days, and training funds.
  • Financial Security: Signon bonus, relocation assistance, and 401(k) plan.
  • Health & Wellness: Comprehensive medical, dental, vision, life insurance, and AD&D.
  • Time Off: Generous vacation, sick leave, and paid holidays.
    • Job Summary:

    Reporting to the Front Desk Supervisor, the screener is responsible for screening client referrals by evaluating mental health issues, domestic violence issues, and substance abuse issues, assisting clients and the public in accessing community and agency resources.

    ESSENTIAL DUTIES AND RESPONSIBILITIES:
  • Conduct telephone screening for client referrals for mental health and substance use disorder programs.
  • Conduct facetoface client screenings as needed for the Children’s and Family Services and the Adult and Adult with Disabilities Mental Health Departments.
  • Consult with therapist, counselors and behavior health program managers/supervisors to determine response time.
  • Handle crises as they arise during screening or via incoming telephone calls received from the public during business hours.
  • Maintain cooperative working relationships with agency staff, community, and social and health services agencies.
  • Requests files from medical records for returning clients.
  • Participate in required agency training and staff meetings.
  • Maintain close contact with program managers and supervisors.
  • Ensure proper intervention and followup with staff cooperation.
  • Ensure proper intervention and followup of screenings.
  • Refer clients to appropriate services within the agency and community agencies;
  • Coordinate crisis responses with the appropriate department or agency.
  • Schedule screening appointments and obtain necessary documentation during the screening process.
  • Track the screenings and intake appointments.
  • Contact the client one day before the intake interview to ensure an appointment is kept or reschedule as needed.
  • Assign client numbers.
  • Reschedule missed appointments as directed by the therapists, program manager, or supervisor.
  • Conducted crisis interviews and provided crisis clients with resources.
  • Communicate with schools or referring agencies regarding client services and their followup as designated by policy.
  • Maintain screening/referral database to ensure all information is current and accessible as needed.
  • Document all calls into the screening/referral database.
  • Maintain intake therapist schedule to ensure appointments are made when screening is conducted.
  • Review the “Wait List” regularly and contact clients monthly to ensure services are still needed and/or desired. Update the “Wait List” accordingly.
  • Check for funding availability via PROVIDER 1, insurance, and other designated resource data files when the screening is conducted.
  • Complete all required financial information and screening forms.
  • Obtain the client number from accounting, complete the necessary documentation for entry into the specific County system, and forward the original to the Data Management Officer with a copy filed in the screening office as designated by the Clinical Director.
  • Serve on committees, task forces, and special assignments as directed;
  • Provide education and information to agency staff and in the community as needed;
  • Assist upper management upon request;
  • Fulfill other duties as may be assigned to meet agency operations
    • QUALIFICATIONS:
  • Bachelor's degree preferred or 2+ years’ experience with an AA
  • Proficient in speaking, reading, and writing both English and Spanish
  • Active Washington State Counselors Registration
  • Professional work experience providing intake services.
  • Experience working with behavior health population preferred.
  • Proficient in Microsoft Office
  • Valid driver's license and car insurance
  • Lifting requirements up to 25 lbs.
    • WORK SCHEDULE

    This Part-time in-person position works a typical schedule between 8 AM - 5 PM, Monday to Friday.

    SALARY RANGE

    $ 21.00 to $ 25.75 an hour, depending on experience, qualifications, and credentials.

    Ready to Make an Impact?

    Our mobile-friendly application takes just a few minutes. Apply today to help us transform lives in the community!

    Consejo Counseling and Referral Service is an E-Verify and Equal Employment Opportunity Employer.

Apply