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Telephone Screener Jobs (NOW HIRING)

RWJBarnabas Health

Mental Health Screener

Toms River, NJ · On-site

$29.39 - $36.09/hr

Emergency Screening Req #: 0000247062 Status: Hourly Shift: Evening Pay Range: $29.39 - $36.09 per ... Provides crisis intervention, information, and referral services on the telephone, in the Emergency ...

RWJBarnabas Health

Mental Health Screener

Toms River, NJ · On-site

$33.26/hr

Emergency Screening Req #: 0000234474 Status: Hourly Shift: Evening Pay Range: $33.26 - $33.26 per ... Provides crisis intervention, information, and referral services on the telephone, in the Emergency ...

Menzies Aviation

Security Screener

Las Vegas, NV

$13.75/hr

Role Purpose The Security screener provides security screening to prevent the introduction of ... Must have reliable telephone and transportation * Previous airline experience * Possess the tact to ...

RWJBarnabas Health

Mental Health Screener

Toms River, NJ · On-site

$33.26/hr

Emergency Screening Req #: 0000238260 Status: Hourly Shift: Evening Pay Range: $33.26 - $33.26 per ... Provides crisis intervention, information, and referral services on the telephone, in the Emergency ...

RWJBarnabas Health

Mental Health Screener

Toms River, NJ · On-site

$33.26/hr

Emergency Screening Req #: 0000234474 Status: Hourly Shift: Evening Pay Range: $33.26 - $33.26 per ... Provides crisis intervention, information, and referral services on the telephone, in the Emergency ...

Menzies Aviation

Security Screener

Charlotte, NC · On-site

$16/hr

Role Purpose The Security screener provides security screening to prevent the introduction of ... Must have reliable telephone and transportation * Previous airline experience * Possess the tact to ...

RWJBarnabas Health

Mental Health Screener

Toms River, NJ · On-site

$29.39 - $36.09/hr

Emergency Screening Req #: 0000247062 Status: Hourly Shift: Evening Pay Range: $29.39 - $36.09 per ... Provides crisis intervention, information, and referral services on the telephone, in the Emergency ...

Menzies Aviation

Security Screener

Tampa, FL · On-site

$15/hr

Role Purpose The Security screener provides security screening to prevent the introduction of ... Must have reliable telephone and transportation * Previous airline experience * Possess the tact to ...

Menzies Aviation

Security Screener

Atlanta, GA · On-site

$14/hr

Role Purpose The Security screener provides security screening to prevent the introduction of ... Must have reliable telephone and transportation * Previous airline experience * Possess the tact to ...

Menzies Aviation

Security Screener

Las Vegas, NV · On-site

$13.75/hr

Role Purpose The Security screener provides security screening to prevent the introduction of ... Must have reliable telephone and transportation * Previous airline experience * Possess the tact to ...

Menzies Aviation

Security Screener

Charlotte, NC

$16/hr

Role Purpose The Security screener provides security screening to prevent the introduction of ... Must have reliable telephone and transportation * Previous airline experience * Possess the tact to ...

Menzies Aviation

Security Screener

Tampa, FL

$15/hr

Role Purpose The Security screener provides security screening to prevent the introduction of ... Must have reliable telephone and transportation * Previous airline experience * Possess the tact to ...

Menzies Aviation

Security Screener

Atlanta, GA · On-site

$14/hr

Role Purpose The Security screener provides security screening to prevent the introduction of ... Must have reliable telephone and transportation * Previous airline experience * Possess the tact to ...

Menzies Aviation

Security Screener

Atlanta, GA

$14/hr

Role Purpose The Security screener provides security screening to prevent the introduction of ... Must have reliable telephone and transportation * Previous airline experience * Possess the tact to ...

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Showing results 21-40

All JobsTelephone Screener Jobs

Telephone Screener information

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$8

$16

$25

How much do telephone screener jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for telephone screener in the United States is $16.01, according to ZipRecruiter salary data. Most workers in this role earn between $13.22 and $17.31 per hour, depending on experience, location, and employer.

What are some common challenges telephone screeners face, and how can they effectively handle them?

Telephone Screeners often encounter challenges such as managing high call volumes, handling difficult or sensitive conversations, and ensuring accuracy while quickly gathering information. To handle these effectively, it's important to develop strong active listening skills, remain calm and empathetic under pressure, and follow established scripts or protocols closely. Building familiarity with the organization's systems and practicing clear communication can help screeners provide a positive experience for callers while meeting organizational needs.

What is the difference between Telephone Screener vs Customer Service Representative?

AspectTelephone ScreenerCustomer Service Representative
Required CredentialsHigh school diploma; communication skillsHigh school diploma; communication skills
Work EnvironmentCall centers, healthcare, research firmsRetail, call centers, service industries
Employer & Industry UsageHealthcare, market research, telemarketingRetail, telecom, hospitality
Common Search & Comparison IntentUnderstanding screening roles, interview prepCustomer support, problem-solving

While both roles involve communication over the phone, a Telephone Screener primarily conducts initial interviews or screenings for research, healthcare, or employment purposes. In contrast, a Customer Service Representative handles ongoing customer inquiries, support, and issue resolution. Both roles require strong communication skills and are common in call center environments, but their focus and responsibilities differ significantly.

What does a telephone screener do?

A Telephone Screener is responsible for answering incoming calls, gathering information from callers, and determining the nature and urgency of their needs. They often work in healthcare, customer service, or media settings and follow specific scripts or guidelines to ask questions and record responses. Their primary goal is to direct callers to the appropriate department or resource, ensuring efficient and accurate communication. Telephone Screeners must have excellent communication skills, attention to detail, and the ability to remain calm under pressure.

What are the key skills and qualifications needed to thrive as a telephone screener, and why are they important?

To thrive as a Telephone Screener, you need strong verbal communication skills, active listening, and a high school diploma or equivalent. Familiarity with multi-line phone systems, call center software, and data entry tools is typically required. Excellent interpersonal skills, patience, and attention to detail help you handle a variety of callers and collect accurate information. These skills are essential to ensure efficient call triage, accurate data gathering, and a positive experience for callers.

What is a telephone screener for a job?

A telephone screener is a job role responsible for conducting initial phone interviews to assess a candidate's qualifications, experience, and suitability for a position. This role often involves asking structured questions, evaluating communication skills, and determining if candidates should proceed to the next hiring stage.
More about Telephone Screener jobs
What cities are hiring for Telephone Screener jobs? Cities with the most Telephone Screener job openings:
What states have the most Telephone Screener jobs? States with the most job openings for Telephone Screener jobs include:
What job categories do people searching Telephone Screener jobs look for? The top searched job categories for Telephone Screener jobs are:
Telephone Screener jobs near you
Infographic showing various Telephone Screener job openings in the United States as of August 2026, with employment types broken down into 33% Full Time, and 67% Part Time. Highlights an 100% In-person job distribution, with an average salary of $33,296 per year, or $16 per hour.

Mental Health Screener

RWJBarnabas Health

Toms River, NJ • On-site

$29.39 - $36.09/hr

Part-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 9 days ago

RWJBarnabas Health rating

7.5

Company rating: 7.5 out of 10

Based on 329 frontline employees who took The Breakroom Quiz

232nd of 887 rated healthcare providers

Job description

Job Title: Mental Health Screener

Location: CMC Nursing

Department Name: Emergency Screening

Req #: 0000247062

Status: Hourly

Shift: Evening

Pay Range: $29.39 - $36.09 per hour

Pay Transparency:

The above reflects the anticipated hourly wage range for this position if hired to work in New Jersey.

The compensation offered to the candidate selected for the position will depend on several factors, including the candidate's educational background, skills and professional experience.


Job Overview:

The Mental Health Screener responds to the emotional needs of those requesting assistance through screening, assessment, crisis intervention, referral and outreach.
 

Qualifications:

Required:

  • Master's Degree in social work, psychology, nursing or related clinical field
  • NJ Screener Certified, or eligible within 1 year of hire

Preferred:

  • 2 years experience in a mental health setting, preferably in crisis intervention/emergency services

Scheduling Requirements:

  • Part-Time, Evening Shift (24 hours per week)

Essential Functions:

  • Facilitates voluntary/involuntary hospitalization of clients in accordance with the Emergency Services policies and procedures
  • Fully documents all client contacts and submits in a timely manner
  • Provides and completes all documentation records and forms as stipulated in the Emergency Services Department policies and procedures
  • Provides crisis intervention, information, and referral services on the telephone, in the Emergency Room and throughout the community
  • Brings all unusual situation, incidents or difficulties encountered to the provision of emergency services to the attention of the Director or his/her designate
  • Performs all other duties as assigned

Benefits and Perks:

At RWJBarnabas Health, our market-competitive Total Rewards package provides comprehensive benefits and resources to support our employees’ physical, emotional, social, and financial health.

  • Paid Time Off (PTO)
  • Medical and Prescription Drug Insurance
  • Dental and Vision Insurance
  • Retirement Plans
  • Short & Long Term Disability
  • Life & Accidental Death Insurance
  • Tuition Reimbursement
  • Health Care/Dependent Care Flexible Spending Accounts
  • Wellness Programs
  • Voluntary Benefits (e.g., Pet Insurance)
  • Discounts through our partners, such as NJ Devils, NJ PAC, Verizon, and more!

Choosing RWJBarnabas Health!

RWJBarnabas Health is the premier health care destination providing patient-centered, high-quality academic medicine in a compassionate and equitable manner, while delivering a best-in-class work experience to every member of the team.  We honor and appreciate the privilege of creating and sustaining healthier communities, one person and one community at a time.  As the leading academic health system in New Jersey, we advance innovative strategies in high-quality patient care, education, and research to address both the clinical and social determinants of health. 

RWJBarnabas Health aims to truly make a unique impact in local communities throughout New Jersey. From vastly improving the health of local residents to creating educational and career opportunities, this combination greatly benefits the state. We understand the growing and evolving needs of residents in New Jersey—whether that be enhancing the coordination for treating complex health conditions or improving community health through local programs and education.

What RWJBarnabas Health employees say

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Benefits

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Get the full story on Breakroom

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About RWJBarnabas Health

Sourced by ZipRecruiter

RWJBarnabas Health is New Jersey’s largest integrated health care delivery system, providing treatment and services to more than three million patients each year. Throughout RWJBarnabas Health, our dedicated physicians, nurses, and health professionals are committed to providing the highest quality of patient care and health education to the community and region. We aim to truly make a unique impact in local communities throughout New Jersey. From vastly improving the health of local residents to creating educational and career opportunities, this combination greatly benefits the state. We understand the growing and evolving needs of residents in New Jersey - whether that be enhancing the coordination for treating complex health conditions or improving community health through local programs and education.

Industry

Hospitals

Company size

10,000+ Employees

Headquarters location

West Orange, NJ, US

Year founded

2015

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