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Telephone Screener Jobs in Indiana (NOW HIRING)

Global Force

Administrative Assistant

Evansville, IN · On-site

$17.25 - $23/hr

Typing, composing general correspondence, answering multi-line telephone, screening callers and assisting or routing appropriately, filing, sending facsimiles, photocopying, updating manuals ...

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All JobsTelephone Screener JobsTelephone Screener Jobs in Indiana

Telephone Screener information

What does a telephone screener do?

A Telephone Screener is responsible for answering incoming calls, gathering information from callers, and determining the nature and urgency of their needs. They often work in healthcare, customer service, or media settings and follow specific scripts or guidelines to ask questions and record responses. Their primary goal is to direct callers to the appropriate department or resource, ensuring efficient and accurate communication. Telephone Screeners must have excellent communication skills, attention to detail, and the ability to remain calm under pressure.

What are the key skills and qualifications needed to thrive as a telephone screener, and why are they important?

To thrive as a Telephone Screener, you need strong verbal communication skills, active listening, and a high school diploma or equivalent. Familiarity with multi-line phone systems, call center software, and data entry tools is typically required. Excellent interpersonal skills, patience, and attention to detail help you handle a variety of callers and collect accurate information. These skills are essential to ensure efficient call triage, accurate data gathering, and a positive experience for callers.

What are some common challenges telephone screeners face, and how can they effectively handle them?

Telephone Screeners often encounter challenges such as managing high call volumes, handling difficult or sensitive conversations, and ensuring accuracy while quickly gathering information. To handle these effectively, it's important to develop strong active listening skills, remain calm and empathetic under pressure, and follow established scripts or protocols closely. Building familiarity with the organization's systems and practicing clear communication can help screeners provide a positive experience for callers while meeting organizational needs.

What is the difference between Telephone Screener vs Customer Service Representative?

AspectTelephone ScreenerCustomer Service Representative
Required CredentialsHigh school diploma; communication skillsHigh school diploma; communication skills
Work EnvironmentCall centers, healthcare, research firmsRetail, call centers, service industries
Employer & Industry UsageHealthcare, market research, telemarketingRetail, telecom, hospitality
Common Search & Comparison IntentUnderstanding screening roles, interview prepCustomer support, problem-solving

While both roles involve communication over the phone, a Telephone Screener primarily conducts initial interviews or screenings for research, healthcare, or employment purposes. In contrast, a Customer Service Representative handles ongoing customer inquiries, support, and issue resolution. Both roles require strong communication skills and are common in call center environments, but their focus and responsibilities differ significantly.

What is a telephone screener for a job?

A telephone screener is a person who conducts initial phone interviews to assess a candidate's qualifications, experience, and suitability for a job. They often ask about skills, work history, and availability, and may use screening tools or questionnaires to evaluate applicants before scheduling in-person interviews.

What are popular job titles related to Telephone Screener jobs in Indiana?

For Telephone Screener jobs in Indiana, the most frequently searched job titles are:

What job categories do people searching Telephone Screener jobs in Indiana look for?

The top searched job categories for Telephone Screener jobs in Indiana are:

What cities in Indiana are hiring for Telephone Screener jobs?

Cities in Indiana with the most Telephone Screener job openings:

Telephone Screener jobs near you
Infographic showing various Telephone Screener job openings in Indiana as of August 2026, with employment types broken down into 76% Full Time, and 24% Part Time. Highlights an 100% In-person job distribution.

Clinical Patient Access Representative

Carmel, IN • On-site

Forefront Dermatology
Health Care and Social Assistance • 1 - 5K employees

5.7

Company rating: 5.7 out of 10

Based on 83 frontline employees who took The Breakroom Quiz

791st of 893 rated healthcare providers

People enjoy working here

Recommended by parents

Respectful managers

Learn more about Forefront Dermatologyexternal

$500/wk

Other

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 7 hours ago

Job description

Overview
The Patient Access Representative is responsible for computer appointment scheduling for all Forefront Dermatology clinics, updating computer patient demographic and insurance information. This position will actively manage provider schedules to ensure maximum productivity/scheduled appointments each day.
Here are just a few things we offer:
  • Access to health, dental, and vision insurance
  • Health Savings Account $500 matching contribution
  • Eligible for PTO and Holiday pay
  • Company paid life insurance and long term disability (full-time only)
  • Access to voluntary short term disability insurance (full-time only)
  • Access to additional life insurance
  • Eligible for Accident and Critical Illness Insurance, Hospital Indemnity and Cancer Guardian
  • 401K with employer contribution
  • Profit sharing
  • Employee discounts
  • And much more!
Responsibilities
  • Schedule and coordinate patient appointments via phone following company protocols, procedures and physician schedule templates when applicable.
  • Explain insurance and financial policies when scheduling appointments.
  • physician schedule templates when applicable.
  • Provide excellent customer service to all incoming callers by answering phones promptly and in polite, professional manner
  • Accurately document patient concerns
  • Explain insurance and financial policies when scheduling appointments.
  • Answer telephone, screen calls, take messages, and provide information according to protocol.
  • Maintain physician schedules, ensuring that all patients are scheduled properly and appointments are confirmed.
  • Answer telephone, screen calls, take messages, and provide information according to protocol.
  • Maintain physician schedules, ensuring that all patients are scheduled properly and appointments are confirmed.
  • Perform other related duties as assigned.
Qualifications
EDUCATION
  • High school diploma, GED/HSED, or equivalent.
KNOWLEDGE, SKILLS AND ABILITIES
  • 1+ years of recent medical office experience in a similar capacity is preferred.
  • Previous customer service experience is preferred.
  • Proficient in basic computer functions.
  • Ability to learn new software quickly.
  • Must possess excellent customer service, communication and organizational skills.
  • Ability to operate standard office equipment.
  • Ability to type a minimum of 40 wpm is preferred.
  • Must possess attention to detail.
  • Ability to multi-task, prioritize appropriately, and work well both individually and as part of a team.
  • Ability to respond positively to constructive criticism and direction from supervisors.
  • Must demonstrate professional appearance and manner at all times.
  • Must display a friendly, cheerful, tactful, and polite demeanor, and must be compassionate and caring in dealing with others.
  • Ability to maintain confidentiality of information.
Forefront will never request personal information, such as your social security number or banking information, via text or email. In addition, Forefront does not use external messaging applications such as WireApp or Skype to communicate with candidates. If you receive communication or requests of this nature, delete them.
Forefront Dermatology is committed to providing equal employment opportunity and maintaining a workplace for employees and applicants that is free from discrimination based upon age, race, religion, color, disability, marital status, sex (including pregnancy), national origin, ancestry, ethnicity, sexual orientation, gender identity or expression, genetic information, veteran or military status, or any other status protected by applicable federal, state, or local law.
If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, please contact hr@forefrontderm.com to let us know the nature of your request and your contact information.

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