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Telephone Market Research Jobs (NOW HIRING)

Omnicom

Director

Doylestown, PA · On-site

... market research and pharmaceutical industry knowledge Expert in moderating telephone/in-person in-depth interviews and focus groups Curious and open to exploring new methods and spearheading the ...

Omnicom

Director

Doylestown, PA · On-site

... market research and pharmaceutical industry knowledge Expert in moderating telephone/in-person in-depth interviews and focus groups Curious and open to exploring new methods and spearheading the ...

Omnicom

Director

Doylestown, PA · On-site

... market research and pharmaceutical industry knowledge Expert in moderating telephone/in-person in-depth interviews and focus groups Curious and open to exploring new methods and spearheading the ...

Omnicom

Director

New York, NY · On-site

... market research and pharmaceutical industry knowledge Expert in moderating telephone/in-person in-depth interviews and focus groups Curious and open to exploring new methods and spearheading the ...

Omnicom

Director

New York, NY · On-site

... market research and pharmaceutical industry knowledge Expert in moderating telephone/in-person in-depth interviews and focus groups Curious and open to exploring new methods and spearheading the ...

University of Rochester

$21.78 - $30.53/hr

... market data, education, experience, qualifications, expertise of the individual, and internal ... Conducts telephone screenings of patients in order to identify potential study candidates.

Lightera

Manager, Strategic Market Analysis

Norcross, GA · Hybrid

$88K - $108K/yr

... telephone more than a century ago. We have a proven track record of being first in the industry ... Conduct primary and secondary research, including customer, partner, and industry analysis

LIGHTERA

Manager, Strategic Market Analysis

Avon, CT · On-site

$93K - $114K/yr

... telephone more than a century ago. We have a proven track record of being first in the industry ... Conduct primary and secondary research, including customer, partner, and industry analysis

DHD Consulting

R&D Assistant

Hackensack, NJ · On-site

About the job R&D Assistant DUTIES & RESPONSIBILITIES - Conduct comprehensive market research ... excellent telephone etiquette. - Demonstrates a strong growth mindset and eagerness to learn ...

DHD Consulting

R&D Assistant

South Hackensack, NJ · On-site

$19.50 - $26.75/hr

... market research through surveys, desktop analysis, email communication, phone inquiries, and ... excellent telephone etiquette. - Demonstrates a strong growth mindset and eagerness to learn ...

CoStar Group

Market Manager

Richmond, VA · On-site

The Market Research team is the heart of CoStar, capturing critical information that enables our ... Coaching and guiding your team to produce meaningful telephone interactions consisting of effective ...

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Telephone Market Research information

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$13

$16

$18

How much do telephone market research jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for telephone market research in the United States is $16.83, according to ZipRecruiter salary data. Most workers in this role earn between $15.62 and $18.03 per hour, depending on experience, location, and employer.

What is telephone market research?

Telephone market research involves gathering information from individuals or businesses over the phone to understand their opinions, preferences, or behaviors. Researchers use structured questionnaires to collect data on products, services, or general market trends. This method allows companies to reach a broad audience quickly and obtain direct feedback, which is valuable for making informed business decisions. Telephone market research is commonly used for customer satisfaction surveys, political polling, and product testing.

What are the key skills and qualifications needed to thrive as a telephone market researcher?

To thrive as a Telephone Market Researcher, you need excellent verbal communication skills, active listening abilities, and basic computer literacy, typically supported by at least a high school diploma. Familiarity with data entry software, customer relationship management (CRM) systems, and survey platforms is commonly required. Persistence, professionalism, and adaptability help set top performers apart in this role. These skills ensure accurate data collection, effective engagement with respondents, and reliable research outcomes for clients.

What are some common challenges faced in a telephone market research role, and how can they be managed?

Telephone Market Research professionals often encounter challenges such as reaching reluctant respondents, handling rejection, and maintaining engagement during calls. Success in this role relies on developing strong communication skills, persistence, and adaptability to different respondent personalities. Many teams provide regular training, peer support, and feedback sessions to help researchers refine their techniques and stay motivated. Building rapport quickly and following a clear script can also make conversations more productive and enjoyable.

What is the difference between Telephone Market Research vs Customer Service Representative?

AspectTelephone Market ResearchCustomer Service Representative
Required CredentialsHigh school diploma; training in research methodsHigh school diploma; customer service training
Work EnvironmentCall centers, remote workCall centers, retail, office settings
Industry UsageMarket research firms, marketing departmentsRetail, telecom, service industries
Job FocusGathering consumer opinions, data collectionAssisting customers, resolving issues

While both roles involve phone communication, Telephone Market Research focuses on collecting consumer data for market analysis, whereas Customer Service Representatives handle customer inquiries and support. The skills and training overlap but serve different business needs.

More about Telephone Market Research jobs

What are the most commonly searched types of Telephone Market Research jobs?

The most popular types of Telephone Market Research jobs are:

What job categories do people searching Telephone Market Research jobs look for?

The top searched job categories for Telephone Market Research jobs are:

Telephone Market Research jobs near you
Infographic showing various Telephone Market Research job openings in the United States as of August 2026, with employment types broken down into 84% Full Time, 13% Part Time, and 3% Contract. Highlights an 86% Physical, 4% Hybrid, and 10% Remote job distribution, with an average salary of $34,999 per year, or $16.8 per hour.

Director

Omnicom

Doylestown, PA • On-site

Full-time

Posted 24 days ago

Job description

Agency:

Adelphi

Job Function:

Strategy and Planning

Job Subfunction:

Research and Insights


Job Description:

We are looking for new talent to join Adelphi Research. We conduct market research, both qualitative and quantitative, and are exclusive to the pharmaceutical space. Through our work, we help provide insights that bring several new drugs to market to fundamentally impact the lives of patients living with a myriad of conditions, including oncology, neuroscience, immunology, diabetes and others.
We have worked on some of the latest and most novel drugs that have improved patient quality of life, and more importantly extended it. It is rewarding work and we hope you will consider joining our team!
If you're looking for a company that strives to create a work environment that encourages and compliments you, you're curious, a critical thinker able to think outside the box, like challenges and are passionate about what you do, we definitely want to speak with you!
Who we're looking for:
A stellar market research professional with 8 - 12 + years of experience, preferably all in pharmaceutical/healthcare space
Ability to generate sales and repeat business by fostering strong client relationships and seeking referrals
Passionate about knowing our clients' strategy, and ability to consult strategically and deliver solid, insightful reports and presentations
Significant depth of qualitative market research experience including moderation
Must be able to mentor both junior and senior staff in both qualitative market research and pharmaceutical industry knowledge
Expert in moderating telephone/in-person in-depth interviews and focus groups
Curious and open to exploring new methods and spearheading the development of new market research techniques, solutions and methods
What you can expect:
You will be part of a team where your contributions are recognized and appreciated.
You will be challenged and grow as you use your talent to develop new business, nurture existing relationships
You can expect to contribute to the company's overall strategic direction as a participant in senior leadership meetings.
You will be encouraged to think differently and apply your creativity to develop new research techniques/methods that deliver new insights and/or identify process efficiencies to improve our business
What you need to do the job:
Eight to 12 years of hands-on experience designing and implementing qualitative research studies at all stages of the drug life cycle for the pharmaceutical/biotech industries
Demonstration of a deep understanding of the market research needs of pharmaceutical and biotech products in various stages of the product life cycle (Phase 2 through Phase 4 clinical trials, pre-launch promotional development, in-line/mature products)
High level of expertise in elevating results from qualitative studies to be business focused, strategic and insightful
Excellent presentation skills
Experienced collaborative leader of both senior and junior level team members
Demonstrable experience in building and expanding new business relationships and expanding/nurturing relationships with current clients in the pharmaceutical/biotech industries
Ability to meet specific sales goals
Must have experience in vendor/supplier market research, preferably in pharmaceutical research
Minimum of bachelor's degree, advanced education preferred $120,000 - $150,000

Omnicom's policy requires employees to work in the office for a minimum of three days a week, unless additional in-office days are directed by their agency or manager. Our objective is to increase this requirement over time, and many of our agencies as well as Omnicom's corporate group already require five days of in-office attendance.


Omnicom is committed to hiring and developing exceptional talent. We agree that talent is uniquely distributed, and we're focused on developing inclusive teams that can bring the best solutions to everything we do. We strongly believe that celebrating what makes us different makes us better together. Join us-we look forward to getting to know you. We will process your personal data in accordance with our Recruitment Privacy Notice.


Link to Recruitment Privacy Notice: https://www.omc.com/privacy-notice


For US Job Seekers:


It is the policy of Omnicom and any of its affiliates to provide equal employment opportunities to all employees and applicants for employment without regard to race, religion, color, ethnic origin, gender, gender identity, age, marital status, veteran status, sexual orientation, disability, or any other basis prohibited by applicable federal, state, or local law. EOE/AA/M/D/V/F.

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