Telephone Data Collection Clerk Jobs (NOW HIRING)

Position Description General Summary: Under general supervision, the Collections Clerk will perform delegated and supervised work for the Property Tax Division. Individuals in this role will manage high-volume caseloads and call volume, maintain accurate records, and analyze basic attributes of tax accounts and litigation documents. The Collections Clerk is expected to have strong organizational skills, attention to detail, and the ability to work efficiently under pressure.

Duties and Responsibilities: Customer Service: Manages a high-volume caseload and call volume with the public, responding promptly to phone calls, emails, and other correspondence. Staffs services counters, information booths, and lobby areas to assist customers. In addition, adapts to a rapidly changing telecommunications environment, remaining flexible and accountable for call quality, attendance, and adherence to work schedules.

Collections and Accounts Management: Reviews delinquent accounts, researches the location of individuals for collection and service, contacts appropriate parties for payment, and follows up on further action. Drafts and mails demand letters, arranges short-term payment plans, and maintains accurate records by opening, closing, and updating files and notes in the case management database, generating reports as necessary. Analysis: Analyzes basic attributes of tax accounts and litigation documents and pleadings, leveraging strong research capabilities for effective information gathering and analysis.

Administrative: Performs various administrative tasks, including meeting daily and weekly deadlines related to collection activities and participating in Division staff meetings. Collaboration: Cultivates and sustains a positive and professional rapport with customers, prioritizing high customer satisfaction standards, while working effectively in a diverse workforce to foster teamwork and collaboration. Additional Tasks: Performs other duties as assigned, contributing to the overall success of the team and organization.

Other Duties: This Job Description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this position. Management may, at its discretion, assign, or reassign duties and responsibilities to this job at any time. Harris County is an Equal Opportunity Employer https://hrrm.harriscountytx.gov/Pages/EqualEmploymentOpportunityPlan.aspx If you need special services or accommodations, please call (713) 274-5445 or email ADACoordinator@bmd.hctx.net

This position is subject to a criminal history check. Only relevant convictions will be considered and, even when considered, may not automatically disqualify the candidate. Requirements Supporting Job Application Documents: Applicants should provide a cover letter, resume, and three (3) professional references with their application.

Education and Experience: High School Diploma or G.E.D. equivalent from an accredited educational institution. One (1) year of experience in collections and customer service

Knowledge, Skills, and Abilities: Knowledge of fundamental aspects of the Texas Tax Code, Texas and Federal Rules of Civil Procedure, and Bankruptcy Procedures. Proficiency with technology and legal tools such as Windows 10, Microsoft Word, Excel, Outlook, Adobe Acrobat Software, PowerPoint, JIMS, TLO, and DEEDS. Proficient in utilizing a headset and computer terminal to navigate multiple systems efficiently for data input and retrieval.

Above-average mathematical skills, including proficient use of calculators. Strong conflict resolution abilities. Excellent research, writing, and communication skills.

Excellent organizational skills, detail-oriented, punctual, and dependable. Excellent interpersonal communication skills, capable of collaborating in group settings. Strong problem-solving skills with the ability to organize and prioritize tasks to meet deadlines.

Ability to interact and communicate with individuals of diverse backgrounds. Ability to work well with the public and other staff members. Ability to prepare reports.

Ability to understand basic accounting principles and procedures and their application to property tax collection and reporting. Willingness to assist and motivate others. Ability to multitask by speaking and typing simultaneously.

Ability to understand and carry out verbal and written directions. NOTE: Qualifying education, experience, knowledge, and skills must be documented on your job application. You may attach a resume to the application as supporting documentation but ONLY information stated on the application will be used for consideration.

"See Resume" will not be accepted for qualifications. General Information About the Harris County Attorney's Office (HCAO): Located in downtown Houston, HCAO serves as the chief civil law office for Harris County, Texas's largest county. The office represents Harris County government, the Harris County Flood Control District, the Harris County Toll Road Authority, and multiple emergency network agencies in civil legal matters.

The office also provides legal advice and counsel to County elected officials, appointed officials, departments, and employees. With more than 300 attorneys and staff, the office handles a broad range of public law, including general counsel services, defensive litigation, affirmative and special litigation, employment, environmental enforcement, real estate, property tax, compliance and revenue, child protective services, disability and elder law, hospital district representation, communications and outreach, and the Harris County Robert W. Hainsworth Law Library.

The County Attorney's Office plays a vital role in protecting the legal interests of Harris County, advising public officials, supporting effective county operations, and serving the residents of Harris County through high-quality, ethical, and professional legal work. About County Attorney Abbie Kamin: Harris County Commissioners Court appointed Abbie Kamin to serve as County Attorney. She took office on June 15, 2026.

Kamin is a native Houstonian, attorney, and public servant who has represented District C on Houston City Council since 2020. Prior to her service on City Council, she practiced law with a focus on general civil litigation and civil rights litigation, including work involving voting rights and Title IX matters. She also served as Associate Regional Director for the Anti-Defamation League's Southwest Region and previously worked in Texas Legislature.

She earned her J.D., cum laude, from American University Washington College of Law and her B.A., cum laude, from Tulane University.County Attorney Kamin leads the office with a focus on effective legal representation, sound public administration, professionalism, and service to Harris County residents. Position Type and Typical Work Schedule: This is a full-time position with the typical work hours of Monday - Friday from 8 AM to 5 PM. Occasional weekends, holidays, and overtime may be required based on the specific needs and demands of the department

Work Environment and Physical and Mental Demands: This position is based in an office environment, where the use of standard office equipment such as computers, phones, scanners, and filing cabinets is routine. The physical demands associated with this job are minimal, with occasional lifting and moving of objects weighing up to 10 pounds. The role is predominantly sedentary, involving mainly sitting with occasional standing and walking.

Compensation: The base compensation for this position will be determined on the candidate's qualifications and the pay of other employees in the job function. Total compensation includes attractive paid leave programs, health benefits, and retirement plans. In addition, the position is eligible for the accrual of compensatory time off for hours worked over 40 in a workweek, consistent with Harris County personnel policies and procedures.

Employment may be contingent on passing a drug screen and meeting other standards. Due to a high volume of applications positions may close prior to the advertised closing date or at the discretion of the Hiring Department.