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Telephone Call Center Jobs (NOW HIRING)

ClifyX

Call Center Agent

Raleigh, NC · On-site

$14.50 - $19.25/hr

Call Center Agent NCMMIS is in search of 12 Call Center Agent. Labor Category - Customer Service ... Attends telephone skills and program information training sessions; adheres to established levels ...

BCForward

Call Center Representative

Pennington, NJ · Remote

$14.50/hr

Call Center Representative Location: Remote Duration: Temp - 6 months Pay Range: $14.5/hr (W2) Job ... Process customer requests by sending faxes, returning telephone messages, sending mail documents ...

Acr1 Com Commercial Roofing

Call Center Agent

Muncie, IN · On-site

$15 - $25/hr

Contact prospective Business to Business (B2B) customers to ascertain needs and opportunities, via telephone in our onsite call center. * No Residential calling * During calls gather all relevant ...

United Health Centers

Call Center Agent

Fresno, CA · On-site

$22/hr

The Call Center Agent (CCA) is a Non-Exempt position and reports to the Call Center Supervisor. The ... The CCA will efficiently and effectively handle incoming and outgoing telephone calls from patients ...

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Telephone Call Center information

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How much do telephone call center jobs pay per hour?

As of Sep 12, 2026, the average hourly pay for telephone call center in the United States is $17.91, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

What is a telephone call center?

Telephone call centers are centralized offices where specially trained staff handle incoming and outgoing customer communications primarily over the phone. These centers assist with customer service, technical support, sales, and information requests for various organizations. Call centers use specialized technology to manage large volumes of calls efficiently and often operate with scripts and performance metrics to ensure quality service. They can be located on-site, outsourced to third-party providers, or even staffed with remote workers.

What are the key skills and qualifications needed to thrive as a telephone call center representative, and why are they important?

To thrive as a Telephone Call Center Representative, you generally need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing systems, and telephony equipment is typically required. Patience, active listening, and resilience are standout soft skills for handling high call volumes and diverse customer needs. These competencies are crucial for delivering efficient, high-quality customer service and maintaining customer satisfaction in a fast-paced environment.

What are some common challenges faced by telephone call center agents and how can they be managed?

Telephone call center agents often encounter challenges such as handling high call volumes, managing difficult or upset customers, and maintaining productivity during repetitive tasks. To manage these challenges, it’s important to develop strong communication and problem-solving skills, utilize available support from supervisors or team leads, and stay organized with effective time management techniques. Many centers also provide training and regular feedback to help agents improve their performance and resilience in a fast-paced environment.

What is the difference between Telephone Call Center vs Customer Service Representative?

AspectTelephone Call CenterCustomer Service Representative
CredentialsHigh school diploma or equivalent; training on call handlingHigh school diploma or equivalent; training on product knowledge and communication
Work EnvironmentCall center setting, often in a large office with multiple agentsVaries; can be in call centers, retail stores, or remote
Industry UsageCustomer support, telemarketing, technical supportCustomer support, sales, technical assistance

The Telephone Call Center role primarily involves handling high volumes of calls in a structured environment, focusing on efficiency and scripted interactions. Customer Service Representatives may work in various settings, providing personalized support and resolving customer issues. While both roles require strong communication skills and similar training, the call center position emphasizes volume and process, whereas customer service roles often involve more direct customer interaction and problem-solving.

Can I get a telephone call center job with no experience?

Yes, entry-level telephone call center jobs often do not require prior experience. Employers typically look for good communication skills, a positive attitude, and the ability to learn quickly; some may provide training for new hires. Basic computer skills and a quiet work environment can also be helpful for starting in this role.

Which telephone call center pays the most?

Pay rates for telephone call center jobs vary based on factors such as location, experience, and employer. Generally, call centers in high-cost-of-living areas or those handling specialized or technical support tend to offer higher wages, with some positions paying over $20 per hour or more. Advanced skills, certifications, and bilingual abilities can also lead to higher compensation in this field.

What cities are hiring for Telephone Call Center jobs?

Cities with the most Telephone Call Center job openings:

What states have the most Telephone Call Center jobs?

States with the most job openings for Telephone Call Center jobs include:

What are popular job titles related to Telephone Call Center jobs?

For Telephone Call Center jobs, the most frequently searched job titles are:

Telephone Call Center jobs near you
Infographic showing various Telephone Call Center job openings in the United States as of August 2026, with employment types broken down into 2% As Needed, 78% Full Time, 18% Part Time, and 2% Contract. Highlights an 95% Physical, 2% Hybrid, and 3% Remote job distribution, with an average salary of $37,257 per year, or $17.9 per hour.

Call Center Representative

Dallas, TX • On-site

Smith Clinesmith LLP
Law Firms • 11 - 50 employees
Learn more about Smith Clinesmith LLPexternal

$55K/yr

Other

Posted 7 days ago

Job description

Are you a motivated, personable sales professional who enjoys connecting with people and helping them find the support they need? If so, we are looking for you! Our firm is hiring a Call Center Representative to be the first point of contact for individuals and families reaching out to our firm regarding potential nursing home abuse and neglect cases. Responsibilities: Strong telephone sales and communication skills, with the ability to confidently engage callers and guide conversations Comfortable working in a high-volume, fast-paced call center environment Ability to remain professional, patient, and compassionate when speaking with individuals experiencing difficult or emotional circumstances Experience in call center, customer service, intake, or a similar client-facing role Strong listening skills and the ability to ask thoughtful, effective questions to understand a caller's needs Qualifications: Answer and manage a high volume of inbound calls from prospective clients and their families Ask thoughtful and effective questions to understand each caller’s situation and identify potential case opportunities Guide prospective clients through the initial intake process and clearly explain next steps Conduct timely and consistent follow-up with prospective clients who have not yet retained the firm Accurately document call details, client information, and follow-up activity in the firm’s case management or CRM system Gather relevant information and documentation needed for the firm to evaluate potential cases Maintain professionalism, confidentiality, and empathy when handling sensitive or emotional conversations Compensation: $55,000

• Strong telephone sales and communication skills, with the ability to confidently engage callers and guide conversations • Comfortable working in a high-volume, fast-paced call center environment • Ability to remain professional, patient, and compassionate when speaking with individuals experiencing difficult or emotional circumstances • Experience in call center, customer service, intake, or a similar client-facing role • Strong listening skills and the ability to ask thoughtful, effective questions to understand a caller's needs

Compensation:
$55,000 per year

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