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Telephone Call Center Jobs in Raleigh, NC (NOW HIRING)

ClifyX

Call Center Agent

Raleigh, NC · On-site

$14.50 - $19.25/hr

Call Center Agent NCMMIS is in search of 12 Call Center Agent. Labor Category - Customer Service ... Attends telephone skills and program information training sessions; adheres to established levels ...

MDS Communications

Call Center Representative

Cary, NC · Remote

$15 - $16/hr

AnyMDS Communications is looking to hire Call Center Representatives! Are you seeking a job with ... telephone fundraising programs and donor communications. With over 400 employees across 18 states ...

MDS Communications

Call Center Representative

Cary, NC · Remote

$15 - $16/hr

AnyMDS Communications is looking to hire Call Center Representatives! Are you seeking a job with ... telephone fundraising programs and donor communications. With over 400 employees across 18 states ...

MDS Communications

Remote Call Center Agent

Cary, NC · Remote

$15 - $16/hr

AnyMDS Communications is looking to hire Call Center Representatives! Are you seeking a job with ... telephone fundraising programs and donor communications. With over 400 employees across 18 states ...

MDS Communications

Remote Call Center Sales Agent

Cary, NC · Remote

$15 - $16/hr

AnyMDS Communications is looking to hire Call Center Representatives! Are you seeking a job with ... telephone fundraising programs and donor communications. With over 400 employees across 18 states ...

MDS Communications

Remote Call Center Sales Rep

Cary, NC · Remote

$15 - $16/hr

AnyMDS Communications is looking to hire Call Center Representatives! Are you seeking a job with ... telephone fundraising programs and donor communications. With over 400 employees across 18 states ...

Summit BHC

Intake RN - Call Center

Raleigh, NC · On-site

Intake RN - Call Center | Raleigh Oaks Behavioral Health | Garner, North Carolina About the Job ... Skill in telephone etiquette and paging procedures. LICENSES/DESIGNATIONS/CERTIFICATIONS: * Valid ...

Summit BHC

Intake RN - Call Center

Garner, NC · On-site

Intake RN - Call Center | Raleigh Oaks Behavioral Health | Garner, North Carolina About the Job ... Skill in telephone etiquette and paging procedures. LICENSES/DESIGNATIONS/CERTIFICATIONS: * Valid ...

Summit BHC

Intake RN - Call Center

Garner, NC · On-site

Intake RN - Call Center | Raleigh Oaks Behavioral Health | Garner, North Carolina About the Job ... Skill in telephone etiquette and paging procedures. LICENSES/DESIGNATIONS/CERTIFICATIONS: * Valid ...

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All JobsTelephone Call Center JobsTelephone Call Center Jobs in Raleigh, NC

Telephone Call Center information

See Raleigh, NC salary details

$10

$17

$24

How much do telephone call center jobs pay per hour?

As of Sep 12, 2026, the average hourly pay for telephone call center in Raleigh, NC is $17.41, according to ZipRecruiter salary data. Most workers in this role earn between $14.95 and $18.70 per hour, depending on experience, location, and employer.

What is a telephone call center?

Telephone call centers are centralized offices where specially trained staff handle incoming and outgoing customer communications primarily over the phone. These centers assist with customer service, technical support, sales, and information requests for various organizations. Call centers use specialized technology to manage large volumes of calls efficiently and often operate with scripts and performance metrics to ensure quality service. They can be located on-site, outsourced to third-party providers, or even staffed with remote workers.

What are the key skills and qualifications needed to thrive as a telephone call center representative, and why are they important?

To thrive as a Telephone Call Center Representative, you generally need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing systems, and telephony equipment is typically required. Patience, active listening, and resilience are standout soft skills for handling high call volumes and diverse customer needs. These competencies are crucial for delivering efficient, high-quality customer service and maintaining customer satisfaction in a fast-paced environment.

What are some common challenges faced by telephone call center agents and how can they be managed?

Telephone call center agents often encounter challenges such as handling high call volumes, managing difficult or upset customers, and maintaining productivity during repetitive tasks. To manage these challenges, it’s important to develop strong communication and problem-solving skills, utilize available support from supervisors or team leads, and stay organized with effective time management techniques. Many centers also provide training and regular feedback to help agents improve their performance and resilience in a fast-paced environment.

What is the difference between Telephone Call Center vs Customer Service Representative?

AspectTelephone Call CenterCustomer Service Representative
CredentialsHigh school diploma or equivalent; training on call handlingHigh school diploma or equivalent; training on product knowledge and communication
Work EnvironmentCall center setting, often in a large office with multiple agentsVaries; can be in call centers, retail stores, or remote
Industry UsageCustomer support, telemarketing, technical supportCustomer support, sales, technical assistance

The Telephone Call Center role primarily involves handling high volumes of calls in a structured environment, focusing on efficiency and scripted interactions. Customer Service Representatives may work in various settings, providing personalized support and resolving customer issues. While both roles require strong communication skills and similar training, the call center position emphasizes volume and process, whereas customer service roles often involve more direct customer interaction and problem-solving.

Can I get a telephone call center job with no experience?

Yes, entry-level telephone call center jobs often do not require prior experience. Employers typically look for good communication skills, a positive attitude, and the ability to learn quickly; some may provide training for new hires. Basic computer skills and a quiet work environment can also be helpful for starting in this role.

Which telephone call center pays the most?

Pay rates for telephone call center jobs vary based on factors such as location, experience, and employer. Generally, call centers in high-cost-of-living areas or those handling specialized or technical support tend to offer higher wages, with some positions paying over $20 per hour or more. Advanced skills, certifications, and bilingual abilities can also lead to higher compensation in this field.

What cities near Raleigh, NC are hiring for Telephone Call Center jobs?

Cities near Raleigh, NC with the most Telephone Call Center job openings:

Telephone Call Center jobs near you
Infographic showing various Telephone Call Center job openings in Raleigh, NC as of August 2026, with employment types broken down into 2% As Needed, 79% Full Time, 17% Part Time, and 2% Contract. Highlights an 95% Physical, 2% Hybrid, and 3% Remote job distribution, with an average salary of $36,217 per year, or $17.4 per hour.

Call Center Agent

Raleigh, NC • On-site

ClifyX
Recruiting and Staffing Services • 51 - 200 employees
Learn more about ClifyXexternal

$14.50 - $19.25/hr

Other

Re-posted 8 days ago

Job description

Call Center Agent

NCMMIS is in search of 12 Call Center Agent. Labor Category – Customer Service Agent. Temporary Position (possible conversion to CSRA). Possible shift work. Selection based upon candidate's ability to meet qualifications at the best value. Rate will need to be established on the agreement prior to starting of approved candidate. If rate if not already established please reach out to SCA to receive the NTE rate in order to submit a proposal.

Essential Job Function:

  • Answers incoming phone calls on behalf of client; provides accurate and appropriate information to callers.
  • Places outbound customer service or customer satisfaction calls, as required by client.
  • Completes call guides; gathers and verifies required information.
  • Attends telephone skills and program information training sessions; adheres to established levels of service.
  • Adheres to established customer service and documentation standards within required time frames.
  • Adheres to contact center scheduling, ensures telephone coverage during contact center hours of operation.
  • Performs clerical or administrative duties as assigned.

Basic Qualifications:

  • High school diploma or G.E.D.
  • Zero or more years of customer service or other telephone experience
  • Experience working with fax machines, computer software, and telephone technology

Other Qualifications:

  • Basic communication skills
  • Ability to follow oral and written directions
  • Ability to meet professional standards towards project and co-workers

Work Environment:

  • Office environment
  • May require shift work

Additional Information:

  • Place of Performance - 2610 Wycliff Rd, Raleigh, NC
  • Period of Performance – Start date and ongoing (possible through POP of agreement / possible conversion to CSRA)
ClifyX logo

About ClifyX

Sourced by ZipRecruiter

ClifyX is a well-established player in the IT Services sector that specializes in providing result-oriented technological solutions to a wide range of industrial verticals. Based in South Plainfield, New Jersey, ClifyX offers a comprehensive selection of IT services that include project staffing, application development, professional consulting, and other IT-based solutions. While the company's website, clifyx.com, does not divulge the exact founding date, it is clear that ClifyX has grown into a renowned name within their domain, thanks to their unwavering commitment to innovative practices. The company's mission statement revolves around harnessing the power of technology to assist their clientele in steering their respective businesses towards success.

Industry

Recruiting and staffing services

Company size

51 - 200 Employees

Headquarters location

South Plainfield, NJ, US

Year founded

1998

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