ZipRecruiter

Log In

1

Telephone Call Center Jobs (NOW HIRING)

Verida Inc

Call Center Supervisor - WI

Villa Rica, GA · On-site

Knowledge of telephone call center systems. QUALIFICATION * Associate degree from an accredited college or university and/orcommensurateexperience in the areas of call center supervisory position.

Staffingine LLC

Call Center Telephone Banker

Rio Rancho, NM · On-site

$15 - $18.75/hr

Call Center Telephone Banker Job Location: Rio Rancho, NM Job Type: Contract * Works with clients to build and deepen relationships by uncovering financial needs and recommending the best products ...

Eastern Propane & Oil

Seasonal CSR - Call Center

Rochester, NH · On-site

$15.25 - $19.50/hr

Experience: 2 years of Telephone Call Center environment experience * Education: High school graduate minimum * Highly organized with strong problem-solving skills * Utilize excellent verbal and ...

Eastern Propane

Seasonal CSR - Call Center

Rochester, NH · On-site

$15.25 - $19.50/hr

Experience: 2 years of Telephone Call Center environment experience * Education: High school graduate minimum * Highly organized with strong problem-solving skills * Utilize excellent verbal and ...

Eastern Propane Co

Seasonal CSR - Call Center

Rochester, NH · On-site

$15.25 - $19.50/hr

Experience: 2 years of Telephone Call Center environment experience * Education: High school graduate minimum * Highly organized with strong problem-solving skills * Utilize excellent verbal and ...

Eastern Propane

Seasonal CSR - Call Center

Rochester, NH · On-site

$15.25 - $19.50/hr

Experience: 2 years of Telephone Call Center environment experience * Education: High school graduate minimum * Highly organized with strong problem‑solving skills * Utilize excellent verbal and ...

Global Channel Management

Call Center

East Hartford, CT · On-site

$16 - $19.75/hr

Provide one-to-one telephone contact with consumers and providers. Assist with password resets. Accurately respond to incoming calls received by the call center. Accurately document all interactions ...

next page

Showing results 1-20

All JobsBusiness JobsCustomer Service JobsCall Center Representative JobsTelephone Call Center Jobs

Telephone Call Center information

See salary details

$10

$17

$25

How much do telephone call center jobs pay per hour?

As of Sep 12, 2026, the average hourly pay for telephone call center in the United States is $17.91, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

What is a telephone call center?

Telephone call centers are centralized offices where specially trained staff handle incoming and outgoing customer communications primarily over the phone. These centers assist with customer service, technical support, sales, and information requests for various organizations. Call centers use specialized technology to manage large volumes of calls efficiently and often operate with scripts and performance metrics to ensure quality service. They can be located on-site, outsourced to third-party providers, or even staffed with remote workers.

What are the key skills and qualifications needed to thrive as a telephone call center representative, and why are they important?

To thrive as a Telephone Call Center Representative, you generally need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing systems, and telephony equipment is typically required. Patience, active listening, and resilience are standout soft skills for handling high call volumes and diverse customer needs. These competencies are crucial for delivering efficient, high-quality customer service and maintaining customer satisfaction in a fast-paced environment.

What are some common challenges faced by telephone call center agents and how can they be managed?

Telephone call center agents often encounter challenges such as handling high call volumes, managing difficult or upset customers, and maintaining productivity during repetitive tasks. To manage these challenges, it’s important to develop strong communication and problem-solving skills, utilize available support from supervisors or team leads, and stay organized with effective time management techniques. Many centers also provide training and regular feedback to help agents improve their performance and resilience in a fast-paced environment.

What is the difference between Telephone Call Center vs Customer Service Representative?

AspectTelephone Call CenterCustomer Service Representative
CredentialsHigh school diploma or equivalent; training on call handlingHigh school diploma or equivalent; training on product knowledge and communication
Work EnvironmentCall center setting, often in a large office with multiple agentsVaries; can be in call centers, retail stores, or remote
Industry UsageCustomer support, telemarketing, technical supportCustomer support, sales, technical assistance

The Telephone Call Center role primarily involves handling high volumes of calls in a structured environment, focusing on efficiency and scripted interactions. Customer Service Representatives may work in various settings, providing personalized support and resolving customer issues. While both roles require strong communication skills and similar training, the call center position emphasizes volume and process, whereas customer service roles often involve more direct customer interaction and problem-solving.

Can I get a telephone call center job with no experience?

Yes, entry-level telephone call center jobs often do not require prior experience. Employers typically look for good communication skills, a positive attitude, and the ability to learn quickly; some may provide training for new hires. Basic computer skills and a quiet work environment can also be helpful for starting in this role.

Which telephone call center pays the most?

Pay rates for telephone call center jobs vary based on factors such as location, experience, and employer. Generally, call centers in high-cost-of-living areas or those handling specialized or technical support tend to offer higher wages, with some positions paying over $20 per hour or more. Advanced skills, certifications, and bilingual abilities can also lead to higher compensation in this field.

What cities are hiring for Telephone Call Center jobs?

Cities with the most Telephone Call Center job openings:

What states have the most Telephone Call Center jobs?

States with the most job openings for Telephone Call Center jobs include:

What are popular job titles related to Telephone Call Center jobs?

For Telephone Call Center jobs, the most frequently searched job titles are:

Telephone Call Center jobs near you
Infographic showing various Telephone Call Center job openings in the United States as of August 2026, with employment types broken down into 2% As Needed, 78% Full Time, 18% Part Time, and 2% Contract. Highlights an 95% Physical, 2% Hybrid, and 3% Remote job distribution, with an average salary of $37,257 per year, or $17.9 per hour.

Call Center Supervisor - WI

Villa Rica, GA • On-site

Southeastrans, Inc.
Health Care and Social Assistance • 51 - 200 employees
Learn more about Southeastrans, Inc.external

Other

Posted 11 days ago

Job description

Call Center Supervisor - WI

LOCATION: On-site in Madison, WI

POSITION IS CONTINGENT UPON AWARD OF CONTRACT

SUMMARY

Supervises and develops frontline call center staff in accordance with company policies, procedures, contractual requirements, and performance standards. Partners with management to achieve operational objectives, contractual compliance, service-level expectations, and quality outcomes. Oversees daily team performance, coaching, workforce utilization, employee development, and escalation resolution to ensure exceptional service delivery for members, providers, and clients while maintaining a productive and engaged work environment.

ESSENTIAL FUNCTIONS
  • Ensure compliance with Call Center policies, procedures, contractual requirements, confidentiality standards, andestablishedoperational practices.
  • Supervise daily staff performance to ensure calls are handled efficiently, accurately, professionally, and within established service-level expectations.
  • Monitor call quality, productivity, schedule adherence, and operational performance metrics; provide coaching, mentoring, documented feedback, and targeted retraining to maximize employee performance and development.
  • Assist staff in resolving member and provider concerns, complaints, and escalated calls; coordinate service recovery efforts with dispatch and transportation operations as needed.
  • Manage workforce scheduling activities, including employee training and retraining, vacations, breaks, overtime assignments, shift rotations, coverage planning, and staffing for absences.
  • Partner with the Call Center Manager to analyze call volume, workload trends, and operational demands; recommend staffing adjustments necessary to achieve service-level and performance goals.
  • Maintain operational readiness by reinforcing approved scripts, documentation standards, quality requirements, and customer service expectations.
  • Communicate and collaborate with Call Center leadership and other supervisors to ensure consistent operations, effective resourceutilization, and achievement of departmentalobjectives.
  • Participate in employee performance evaluations and complete required human resources documentation ina timelyandaccuratemanner.
  • Perform other duties and responsibilities as assigned.
REQUIRED SKILLS AND ABILITIES
  • Ability to work well with people. Strong leadership skills.
  • Exceptional organization and time management skills.
  • Positive attitude, good judgment, and strong work ethic.
  • Strong computer skills.Proficiencyand speed working in all Microsoft Office products.
  • Strong organizational skills, including time management and documentation.
  • Knowledge of telephone call center systems.
QUALIFICATION
  • Associate degree from an accredited college or university and/orcommensurateexperience in the areas of call center supervisory position.
  • Proficient in Microsoft Office software (Word, Excel, Outlook, PowerPoint).
  • Previoussupervisory experiencepreferred;at least two or more years of Customer Service experience in a Call Center environment.
#J-18808-Ljbffr

Apply