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Telephone Call Center Jobs (NOW HIRING)

Global Channel Management

Call Center

Helena, MT · On-site

$15.25 - $19/hr

Call Center Helena, MT, United States $ 14.00 - 15.00 (US Dollar) Call center needs 1 year medical ... Responds to telephone inquiries and complaints using standard scripts and procedures. * Gathers ...

St Bernards Medical Center

CALL CENTER CLERK

Jonesboro, AR · On-site

$15.50 - $20/hr

Uses computer, telephone, fax machine, and copier. Continuous sitting. Occasional lifting up to 10 lbs. Job Summary The Call Center staff is responsible for handling patient room service orders. The ...

Acr1 Com Commercial Roofing

Call Center Agent

Muncie, IN · On-site

$14 - $18.25/hr

Contact prospective Business to Business (B2B) customers to ascertain needs and opportunities, via telephone in our onsite call center. No Residential calling * During calls gather all relevant ...

Acr1 Com Commercial Roofing

Call Center Agent

Muncie, IN · On-site

$14 - $18.25/hr

Contact prospective Business to Business (B2B) customers to ascertain needs and opportunities, via telephone in our onsite call center. No Residential calling * During calls gather all relevant ...

Global Channel Management

Call Center Rep

Phoenix, AZ · On-site

$16 - $19.75/hr

Call Center Rep Phoenix, Arizona, United States $ 18.00 - 19.00 (US Dollar) Call Center Rep needs 6 ... Able to manage telephone and chat customer interactions and convey confidence while resolving the ...

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Telephone Call Center information

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How much do telephone call center jobs pay per hour?

As of Sep 12, 2026, the average hourly pay for telephone call center in the United States is $17.91, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

What is a telephone call center?

Telephone call centers are centralized offices where specially trained staff handle incoming and outgoing customer communications primarily over the phone. These centers assist with customer service, technical support, sales, and information requests for various organizations. Call centers use specialized technology to manage large volumes of calls efficiently and often operate with scripts and performance metrics to ensure quality service. They can be located on-site, outsourced to third-party providers, or even staffed with remote workers.

What are the key skills and qualifications needed to thrive as a telephone call center representative, and why are they important?

To thrive as a Telephone Call Center Representative, you generally need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing systems, and telephony equipment is typically required. Patience, active listening, and resilience are standout soft skills for handling high call volumes and diverse customer needs. These competencies are crucial for delivering efficient, high-quality customer service and maintaining customer satisfaction in a fast-paced environment.

What are some common challenges faced by telephone call center agents and how can they be managed?

Telephone call center agents often encounter challenges such as handling high call volumes, managing difficult or upset customers, and maintaining productivity during repetitive tasks. To manage these challenges, it’s important to develop strong communication and problem-solving skills, utilize available support from supervisors or team leads, and stay organized with effective time management techniques. Many centers also provide training and regular feedback to help agents improve their performance and resilience in a fast-paced environment.

What is the difference between Telephone Call Center vs Customer Service Representative?

AspectTelephone Call CenterCustomer Service Representative
CredentialsHigh school diploma or equivalent; training on call handlingHigh school diploma or equivalent; training on product knowledge and communication
Work EnvironmentCall center setting, often in a large office with multiple agentsVaries; can be in call centers, retail stores, or remote
Industry UsageCustomer support, telemarketing, technical supportCustomer support, sales, technical assistance

The Telephone Call Center role primarily involves handling high volumes of calls in a structured environment, focusing on efficiency and scripted interactions. Customer Service Representatives may work in various settings, providing personalized support and resolving customer issues. While both roles require strong communication skills and similar training, the call center position emphasizes volume and process, whereas customer service roles often involve more direct customer interaction and problem-solving.

Can I get a telephone call center job with no experience?

Yes, entry-level telephone call center jobs often do not require prior experience. Employers typically look for good communication skills, a positive attitude, and the ability to learn quickly; some may provide training for new hires. Basic computer skills and a quiet work environment can also be helpful for starting in this role.

Which telephone call center pays the most?

Pay rates for telephone call center jobs vary based on factors such as location, experience, and employer. Generally, call centers in high-cost-of-living areas or those handling specialized or technical support tend to offer higher wages, with some positions paying over $20 per hour or more. Advanced skills, certifications, and bilingual abilities can also lead to higher compensation in this field.

What cities are hiring for Telephone Call Center jobs?

Cities with the most Telephone Call Center job openings:

What states have the most Telephone Call Center jobs?

States with the most job openings for Telephone Call Center jobs include:

What are popular job titles related to Telephone Call Center jobs?

For Telephone Call Center jobs, the most frequently searched job titles are:

Telephone Call Center jobs near you
Infographic showing various Telephone Call Center job openings in the United States as of August 2026, with employment types broken down into 2% As Needed, 78% Full Time, 18% Part Time, and 2% Contract. Highlights an 95% Physical, 2% Hybrid, and 3% Remote job distribution, with an average salary of $37,257 per year, or $17.9 per hour.

Call Center Representative - San Diego, CA

San Diego, CA • On-site

National Guard Employment Network
See more jobs at National Guard Employment Networkexternal

$17 - $21.25/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 6 days ago

Job description

Call Center Representative: Shift 4pm - 12:30am. Weekends Required San Diego, CA

Liberty Military Housing is one of the largest providers of military family housing in the United States. In partnership with the US military, we are committed to delivering safe, high-quality homes and exceptional service to the families of men and women who serve our country. We're seeking dedicated team members for a variety of roles and offer excellent benefits, training, development, and opportunities for advancement. If you're ready to grow your career and become an employee owner, explore our current opportunities today.

Liberty Military Housing is committed to supporting our team members in every aspect of life—from career development to family needs and overall health and wellness. We proudly offer a comprehensive and competitive benefits and incentive package that includes:

  • Platinum-Level Medical, Dental & Vision Coverage with affordable premiums
  • Employee Stock Ownership Plan (ESOP) become an employee owner with retirement savings
  • Quarterly & Monthly Bonus Incentives.
  • 401(k) Retirement Plan with Company Match
  • Education Reimbursement up to $5,250 per year
  • Generous Paid Time Off, including vacation, sick time, and 10 paid holidays
  • Wellness Benefits, including free gym access and additional wellness programs
  • Career Growth Opportunities. Unlock your potential with immersive, hands-on training designed to elevate your skills, help you advance, and build a rewarding long-term career with a company that truly invests in your future.
  • Life and AD&D Insurance

A Day in the Life of a Call Center Representative:

As a Liberty Military Housing Call Center Representative, you will be responsible for providing customer service and assistance to the residents of Liberty Military Housing by addressing their needs and concerns and responding efficiently and accurately. You will also provide administrative support to the district offices nationwide.

Your Responsibilities include, but not limited to:

  • Acts as a conduit for maintenance requests that have errors/concerns and ensures they are brought to the attention of the National Call Center Manager to ensure the proper resolution/review.
  • Effectively communicates with the National Call Center Manager/Immediate Supervisor(s) concerning any resident/employee concerns, comments and needs.
  • Attends monthly call monitoring with Quality Assurance Supervisor to measure performance as directed by the National Call Center Manager.
  • Participates in dispatch schedule to ensure all messages from answering service are responded to correctly and entered in a timely manner.
  • Ensures that company property is not taken or damaged in any way.
  • Maintains a service level of 70% or higher when answering calls within 30 seconds or less.
  • Maintains an average of 5% total calls as compared to all weekly answered calls.
  • Maintains a satisfactory attendance record with minimal tardiness, call outs and unpaid leave.
  • Assists immediate Supervisor with updating and maintaining daily the HOT Items Board and binder.
  • Immediately contacts emergency maintenance personnel as any emergency maintenance situation develops per LMH guidelines.
  • Contact the applicable public service response organization (fire department, police, EMS, etc) in the case of emergency (fire, criminal activity, death, severe water damage, or other major catastrophes) and National Call Center Manager. Follows applicable emergency procedures.
  • Assists National Call Center Manager/Supervisor(s)/Team Lead with special projects as needed.
  • Participates in monthly call coaching goals as outlined by the QA Supervisor and Supervisor/Team Lead.
  • Participates in monthly and any "as needed" training workshops as directed by the National Call Center Manager/Training Supervisor.
  • Represents the Company in a professional manner at all times. Consistently maintains a professional courteous attitude when dealing with residents, coworkers and the general public.
  • Performs various administrative and computer tasks, email communications, input of information/data into various software and information systems (Yardi, Google, Gmail, call center software and other company-related systems).
  • Performs other duties as necessary.

QualificationsWhat You Need for Success:

  • High school diploma or GED required.
  • Minimum 6 - 12 months of customer service experience required.
  • Flexible schedule to include weekends and/or evenings (weekends required).
  • Call Center and data experience required.
  • Customer-focused attitude and willingness to serve customers.
  • Must have an understanding of resident needs, knowledge of property locations, and general knowledge of maintenance service categories.
  • Excellent verbal skills and exceptional listening, questioning and call control techniques.
  • Aptitude to handle challenging telephone call situations.
  • Ability to accurately and efficiently process information and tasks.
  • Excellent computer (MS Office - Word, Excel and Outlook) and typing (minimum 35 wpm) proficiencies and experience with VoIP phone systems.

Pay Range : $21.00 an hour

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