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Telephone Call Center Jobs in Raleigh, NC (NOW HIRING)

MDS Communications

Remote Call Center Associate

Cary, NC · Remote

$15 - $16/hr

AnyMDS Communications is looking to hire Call Center Representatives! Are you seeking a job with ... telephone fundraising programs and donor communications. With over 400 employees across 18 states ...

MDS Communications

Remote Call Center Associate

Cary, NC · Remote

$15 - $16/hr

AnyMDS Communications is looking to hire Call Center Representatives! Are you seeking a job with ... telephone fundraising programs and donor communications. With over 400 employees across 18 states ...

Duke Health

Communication Center Operator

Durham, NC · On-site

... telephone manner. Working knowledge of Microsoft Office applications on PC Required Qualifications by Level Level Experience Required Operator 1 One year of IT or Call Center experience Operator 2 ...

FLS CONNECT LLC

TELEPHONE SALES REP - REMOTE

Raleigh, NC · Remote

$11 - $20/hr

Center Manager and Coach Position Overview: As a Telephone Sales Representative (TSR), you will be ... Utilize fundraising call structure, appropriate political reasons, and transition phrases as ...

FLS CONNECT LLC

TELEPHONE SALES REP - REMOTE

Raleigh, NC · On-site +1

$11 - $20/hr

Center Manager and Coach Position Overview: As a Telephone Sales Representative (TSR), you will be ... Utilize fundraising call structure, appropriate political reasons, and transition phrases as ...

FLS CONNECT LLC

TELEPHONE SALES REP - REMOTE

Durham, NC · Remote

$11 - $20/hr

Center Manager and Coach Position Overview: As a Telephone Sales Representative (TSR), you will be ... Utilize fundraising call structure, appropriate political reasons, and transition phrases as ...

FLS CONNECT LLC

TELEPHONE SALES REP - REMOTE

Durham, NC · On-site +1

$11 - $20/hr

Center Manager and Coach Position Overview: As a Telephone Sales Representative (TSR), you will be ... Utilize fundraising call structure, appropriate political reasons, and transition phrases as ...

Actalent

REVER-Pharmacy Technician

Cary, NC · On-site

$17.75 - $21.75/hr

Pharmacy Technician - Call Center Support This role provides high-quality telephone-based support to patients and customers by handling non-clinical inquiries related to prescription status ...

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All JobsTelephone Call Center JobsTelephone Call Center Jobs in Raleigh, NC

Telephone Call Center information

See Raleigh, NC salary details

$10

$17

$24

How much do telephone call center jobs pay per hour?

As of Sep 15, 2026, the average hourly pay for telephone call center in Raleigh, NC is $17.41, according to ZipRecruiter salary data. Most workers in this role earn between $14.95 and $18.70 per hour, depending on experience, location, and employer.

What is a telephone call center?

Telephone call centers are centralized offices where specially trained staff handle incoming and outgoing customer communications primarily over the phone. These centers assist with customer service, technical support, sales, and information requests for various organizations. Call centers use specialized technology to manage large volumes of calls efficiently and often operate with scripts and performance metrics to ensure quality service. They can be located on-site, outsourced to third-party providers, or even staffed with remote workers.

What are the key skills and qualifications needed to thrive as a telephone call center representative, and why are they important?

To thrive as a Telephone Call Center Representative, you generally need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing systems, and telephony equipment is typically required. Patience, active listening, and resilience are standout soft skills for handling high call volumes and diverse customer needs. These competencies are crucial for delivering efficient, high-quality customer service and maintaining customer satisfaction in a fast-paced environment.

What are some common challenges faced by telephone call center agents and how can they be managed?

Telephone call center agents often encounter challenges such as handling high call volumes, managing difficult or upset customers, and maintaining productivity during repetitive tasks. To manage these challenges, it’s important to develop strong communication and problem-solving skills, utilize available support from supervisors or team leads, and stay organized with effective time management techniques. Many centers also provide training and regular feedback to help agents improve their performance and resilience in a fast-paced environment.

What is the difference between Telephone Call Center vs Customer Service Representative?

AspectTelephone Call CenterCustomer Service Representative
CredentialsHigh school diploma or equivalent; training on call handlingHigh school diploma or equivalent; training on product knowledge and communication
Work EnvironmentCall center setting, often in a large office with multiple agentsVaries; can be in call centers, retail stores, or remote
Industry UsageCustomer support, telemarketing, technical supportCustomer support, sales, technical assistance

The Telephone Call Center role primarily involves handling high volumes of calls in a structured environment, focusing on efficiency and scripted interactions. Customer Service Representatives may work in various settings, providing personalized support and resolving customer issues. While both roles require strong communication skills and similar training, the call center position emphasizes volume and process, whereas customer service roles often involve more direct customer interaction and problem-solving.

Can I get a telephone call center job with no experience?

Yes, entry-level telephone call center jobs often do not require prior experience. Employers typically look for good communication skills, a positive attitude, and the ability to learn quickly; some may provide training for new hires. Basic computer skills and a quiet work environment can also be helpful for starting in this role.

Which telephone call center pays the most?

Pay rates for telephone call center jobs vary based on factors such as location, experience, and employer. Generally, call centers in high-cost-of-living areas or those handling specialized or technical support tend to offer higher wages, with some positions paying over $20 per hour or more. Advanced skills, certifications, and bilingual abilities can also lead to higher compensation in this field.

What cities near Raleigh, NC are hiring for Telephone Call Center jobs?

Cities near Raleigh, NC with the most Telephone Call Center job openings:

Telephone Call Center jobs near you
Infographic showing various Telephone Call Center job openings in Raleigh, NC as of August 2026, with employment types broken down into 2% As Needed, 79% Full Time, 17% Part Time, and 2% Contract. Highlights an 95% Physical, 2% Hybrid, and 3% Remote job distribution, with an average salary of $36,217 per year, or $17.4 per hour.

Remote Call Center Associate

Cary, NC • Remote

MDS Communications
Administrative Assistance Services • 201 - 500 employees
Learn more about MDS Communicationsexternal

$15 - $16/hr

Full-time

Medical, PTO

Re-posted 8 days ago

Job description

Job DetailsLevel: EntryJob Location: North Carolina Remote - NCEducation Level: Not SpecifiedSalary Range: $15. 00 - $16. 00 HourlyJob Shift: AnyMDS Communications is looking to hire Call Center Representatives!
Are you seeking a job with real purpose—where your efforts help people in need and support causes you care deeply about? As a Communication Specialist at MDS Communications, you won’t just make calls—you’ll make a difference.
For over 33 years, the nation’s most respected non-profits have partnered with MDS Communications to lead impactful telephone fundraising programs and donor communications. With over 400 employees across 18 states, we’re one of the largest and most trusted names in the industry. Our clients include renowned charities like: Special Olympics, Habitat for Humanity, CARE, Heifer International, Operation Smile, Project Hope, Save the Children, the International Fellowship of Christians and Jews, The American Red Cross, and Christian ministries like Focus on the Family, Prison Fellowship, the Navigators and Catholic Medical Mission Board. We are fully registered in all 50 states and uphold the highest standards of legal and ethical compliance.
As an MDS Communication Specialist you will:
Receive in-depth training.
Be assigned to one of four MDS “Teams” that calls on behalf of a set of MDS clients.
Call for 4-8 different clients over the course of an 8 hour day, using predictive dialing equipment. We typically handle about 16-24 completed calls per hour with an average of about 20 - 30 seconds between calls.
Communicate with donors and prospective donors in a positive, engaging and enthusiastic manner using a carefully crafted script that is approved by our clients.
Secure financial gifts from donors and prospective donors on behalf of our clients.
Maintain minimum fundraising and productivity metrics.
Successful applicants will bring:
1 year or more of successful outbound telemarketing experience or a strong general employment record with long term stability
Dedicated wired internet connection
A quiet place to work at home free from normal household interruptions
Basic computer skills.
A commitment and enthusiasm to the charitable and non-profit causes we represent.
A willingness to learn.
Persistence
Benefits of joining MDS:
$15-$16 per hour for 40 hours shifts (depending on schedule).
Participation in our performance bonus program (MDS paid $635,000 in bonuses in 2024, equating to over $12,000 per week). Top performers consistently earn $8-$10+ in hourly bonus on top of the wages mentioned above.
Paid break time.
Health insurance eligibility after just 2 months. MDS pays 75% of base employee premiums.
Paid time off.
The opportunity to advance to management positions, Inbound Donor Services positions, as well as manage portfolios of $1k-$10k donors for our clients. MDS seeks to promote from within whenever possible.
MDS Communications is a faith-based company rooted in Christian values. While we don’t require employees to share our beliefs, we do ask they respect our desire to be salt and light in a dark and desperate world —both through our work and how we treat one another. Because God loves redemption stories, we’re proud to be a recovery-friendly workplace. If you are sober and committed to extending your sobriety, we want to help you on that journey.Qualifications

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