Telehealth Program Manager Jobs in Colorado (NOW HIRING)

Summary
The Department of Veterans Affairs operates, through the Denver Logistics Service (DLS), a world-wide network where Veteran Services Division (VSD) personnel provide Veterans, their dependents, and survivors with information, advice, and assistance regarding the availability and procurement of certain Telehealth products and support devices under contracts administered by the (VA) and other agencies.
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Duties
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Major Duties:

• Monitor and analyze all orders for Telehealth products distributed by the DLS and has full customer service responsibility to the DLS customer for all Telehealth product lines.
• Require analytical ability combined with knowledge and application of quality assurance principles and techniques and knowledge of pertinent product characteristics.
• Assist in the development of plans and programs for achieving and maintaining product quality throughout the life cycle; monitor of operations to prevent production errors and to very adherence to quality plans and requirements; and analysis and investigation of adverse quality trends or conditions and implement corrective action.
• Assist the Telehealth Program Coordinator in determining battery schedules for all Telehealth equipment from both current and prior contracts, and regularly update battery files; assists in tracing and analyzing changes to the VA contracts for telehealth equipment and update the battery schedules for Telehealth devices accordingly.
• Reconcile orders placed with manufacturers and orders received by clinics. Ensure quality and customer satisfaction by monitoring, tracking, and analyze customer complaints and determine course of action to correct deficiencies.
• Conduct audits of products and processes for conformance to specifications.
• Routinely inspect vendor Purchase Order Receipts and products to verify that products offered to the Government comply with contractual requirements.
• Responsible for routine reviews of program efficiencies by analyzing collected quality data to detect unsatisfactory trends or conditions and weaknesses in the quality system.
• Serve as a contracting officer representative (COR) and work closely with Contracting Officers and Specialist from the EPO Acquisition Division to create and maintain equipment and component publication sheets for internal and external customer use.
• Review and evaluate supply systems operations and procedures through periodic audits and 10 surveillance inspections as well identifying deficiencies of established DLS Telehealth Operations.
• In conjunction with the Telehealth Program Coordinator, will co-develop Telehealth II automation processes. These processes include equipment order processing, order rejection processing, model changes, component changes, timeliness, and ease of system use.
• Participate in co-developing training material for both DLS employees and external customers. Training material must be customized to fit the need of both internal and external customers. Provide technical training to DLS employees on makes, models, components, accessories, batteries for equipment on past and present contracts.
• Act as point of contact for external and internal customer support issues on Telehealth equipment. Responsible for customer service on all Telehealth related issues.

Promotion Potential: The selectee may be promoted to the full performance level without further competition when all regulatory, qualification, and performance requirements are met. Selection at a lower grade level does not guarantee promotion to the full performance level.
Work Schedule: Monday to Friday 8:00am to 4:30pm (employee may be required to work unusual tours of duty)
Compressed/Flexible: Available upon management approval
Telework: Limited to ad-hoc with supervisor approval
Virtual: This is not a virtual position.
Position Description/PD#: PD44003-0 and PD44002-0
Relocation/Recruitment Incentives: Not Authorized
Financial Disclosure Report: Not required
Permanent Change of Station (PCS): Not Authorized
Physical Requirements: Work is primarily sedentary although some walking, stooping, bending, reaching, and carrying of loads weighing 25 to 40+ pounds is required. The incumbent of the position typically works indoors in an environment involving everyday risks or discomforts which require normal safety precautions typical of such places as offices or meeting rooms. Observance of normal safety practices with office equipment, avoidance of trips and fails, and observance officer regulations required. The area is adequately lighted, heated, and ventilated.
Requirements
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Conditions of employment

• You must be a U.S. Citizen to apply for this job
• To be considered for this position, you must complete all required steps in the process. In addition to the application and questionnaire, this position requires an online assessment. The online assessment measures critical general competencies required to perform the job.
• Selective Service Registration is required for males born after 12/31/1959
• You may be required to serve a probationary period
• Subject to background/security investigation
• Selected applicants will be required to complete an online onboarding process
• Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents).
• Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.

As a condition of employment for accepting this position, you may be required to serve a one year probationary period or two year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider:

• your performance and conduct;
• the needs and interests of the agency;
• whether your continued employment would advance organizational goals of the agency or the Government; and
• whether your continued employment would advance the efficiency of the Federal service.

Upon completion of your one year probationary period or two year trial period your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.
Qualifications
To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 08/18/2026.
Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-07 position you must have served 52 weeks at the GS-05. For a GS-09 position you must have served 52 weeks at the GS-07. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to some former Federal employees applying for reinstatement, as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. See the Required Document section below for more information regarding the SF-50s needed to verify time-in-grade.
Individual Occupational Requirements for GS-1910 Quality Assurance Series
Applicants must have the education or specialized experience listed below:
Education: Undergraduate and Graduate Education: Major study quality assurance, statistics, mathematics, production management, industrial management, computer science, engineering, engineering technology, physical sciences, textiles, or other fields related to the position. (Transcripts Required)
OR,
Specialized Experience (for positions above GS-5): Experience that demonstrated a practical knowledge in monitoring, controlling, or maintaining the quality of products or services in quality assurance, procurement, inspection, production, or related areas. Examples include:

• Reviewing production activities and capabilities in light of contract quality requirements.
• Reviewing written quality or inspection procedures for adequacy, and evaluating the implementation and effectiveness of quality/inspection systems, including sampling plans.
• Analyzing quality data to detect unsatisfactory trends or weaknesses in the quality/inspection system.
• Verifying by test or inspection, using sampling inspection or intensive product inspection techniques, that products comply with requirements prior to acceptance.
• Identifying inadequacies and requesting corrective action.
• Computing data, summarizing results, and preparing reports or charts depicting pertinent relationships using statistical methods.
• Investigating customer complaints and deficiency reports, and providing identification of causes to appropriate authorities.
• Reading, interpreting, and applying technical data such as blueprints, engineering drawings, product specifications, or technical manuals.
• Reviewing and evaluating supply systems operations and procedures through periodic audits and surveillance inspections.

You may qualify based on your experience and/or education as described below:
GS-7 Qualifications:

• Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-05 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: reviewing production activities and capabilities in light of contract quality requirements; reviewing written quality or inspection procedures for adequacy; collecting quality data to detect unsatisfactory trends or weaknesses in the quality/inspection system; verifying by test or inspection, using sampling inspection, that products comply with requirements prior to acceptance; identifying inadequacies; computing data, summarizing results, and preparing reports or charts depicting pertinent relationships; investigating customer complaints and deficiency reports, and providing identification of causes to appropriate authorities; and reviewing and evaluating supply systems operations and procedures through periodic audits and surveillance inspections.

OR,

• Education: Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have successful completion of 1 full year of graduate-level education from an accredited college or university or Superior Academic Achievement (S.A.A.). S.A.A. is based on (1) class standing, (2) grade-point average, or (3) honor society membership. Such education must demonstrate the knowledge, skills, and abilities necessary to do the work.

OR,

• Combination: Applicants may also combine education and specialized experience (listed above) to qualify at this level. You must have an combination of specialized experience and education beyond 4 years of under-graduate level education earned.

GS-9 Qualifications:

• Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-07 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: reviewing production activities and capabilities in light of contract quality requirements; reviewing written quality or inspection procedures for adequacy, and evaluating the implementation and effectiveness of quality/inspection systems, including sampling plans; collecting and analyzing quality data to detect unsatisfactory trends or weaknesses in the quality/inspection system; verifying by test or inspection, using sampling inspection or intensive product inspection techniques, that products comply with requirements prior to acceptance; identifying inadequacies and requesting corrective action; computing data, summarizing results, and preparing reports or charts depicting pertinent relationships using statistical methods; investigating customer complaints and deficiency reports, and providing identification of causes to appropriate authorities; reading, interpreting, and applying technical data such as blueprints, engineering drawings, product specifications, or technical manuals; and reviewing and evaluating supply systems operations and procedures through periodic audits and surveillance inspections.

OR,

• Education: A Master's or equivalent graduate degree or two full years of progressively higher level graduate education leading to such a degree or a LL.B or J.D. if related. Such education must demonstrate the knowledge, skills, and abilities necessary to do the work of this position.

OR,

• Combination: Applicants may also combine education and experience (listed above) to qualify at this level. You must have an combination of specialized experience and education beyond the first year of graduate school.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religi