Telecommute Ticket Writer Jobs (NOW HIRING)

Type of Requisition:

Regular

Clearance Level Must Currently Possess:

Top Secret SCI + Polygraph

Clearance Level Must Be Able to Obtain:

Top Secret SCI + Polygraph

Public Trust/Other Required:

None

Job Family:

IT Infrastructure and Operations

Job Qualifications:

Skills:

Backup and Recovery (Software), Business Continuity, Computer Backups, Disaster Recovery (DR)

Certifications:

None

Experience:

5 + years of related experience

US Citizenship Required:

Yes

Job Description:

Key Responsibilities

• Restore files, user profiles, and mailboxes using backup applications such as NetBackup, Avamar, and Commvault.
• Work in a Data Center environment to handle tape movement and management to support data restores.
• Develop, manage, and test backup and recovery procedures to ensure data integrity and availability.

• Develop and maintain disaster recovery plans for critical systems and services.
• Participate in disaster recovery drills and business continuity planning.

• Assist customers with file management, profile standards, and email organization.
• Apply knowledge of profile and permission structures to support user access and security.
• Manage ticket resolution in alignment with SLAs, ensuring timely and effective issue handling.

• Maintain detailed documentation of system configurations, procedures, and changes.
• Create reports on system performance, security incidents, and other key metrics.
• Coordinate with other IT teams to ensure seamless delivery of IT services.
• Provide recommendations for system improvements based on analysis and industry best practices.

• Ability to work Tuesday through Saturday, 9:00 AM to 5:00 PM.

What You'll Need to Succeed

• Education:
  • Technical training, relevant certification(s), or degree.
• Experience:
  • 5+ years of related IT/system administration experience.
• Technical & Professional Skills:
  • Strong critical thinking and problem-solving skills.
  • Quick learner with high attention to detail and strong organizational skills.
  • Ability to work effectively and independently.
  • Strong verbal and written communication skills for customer interaction and documentation.
  • Solid technical support skills for complex hardware, software, and system issues.
• Clearance & Certifications:
  • Active TS/SCI with Polygraph.
  • Must be 8570 compliant with a Security+ certification.
• Other Requirements:
  • U.S. citizenship required.
  • Work shift: Tuesday-Saturday, 9:00 AM-5:00 PM.
  • Location: Annapolis Junction, MD.

#GlobalServices

The likely salary range for this position is $107,744 - $138,000. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Scheduled Weekly Hours:

40

Travel Required:

Less than 10%

Telecommuting Options:

Onsite

Work Location:

USA MD Annapolis Junction

Additional Work Locations:

Total Rewards at GDIT:

Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.

Our Identity Verification Process:

As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during virtual interviews. We reserve the right to take your picture to verify your identity and prevent fraud. By proceeding, you authorize the collection, processing, and use of your biometric data for identity verification and security purposes.

About Our Work:

We are GDIT. A global technology and professional services company that delivers technology solutions and mission services to every major agency across the U.S. government, defense and intelligence community. Our 26,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50+ countries worldwide, offering leading mission-ready capabilities in AI, cloud, cyber and software development.Join our Talent Community to stay up to date on our career opportunities and events at

gdit.com/tc.

Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans