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Telecommute Credit Resolution Specialist Jobs (NOW HIRING)

VELOCITY CREDIT UNION

Account Resolution Specialist

Austin, TX · On-site

$14.25 - $19.75/hr

Account Resolution Specialists have the responsibility for the collection of all delinquent accounts of consumer loans, credit cards, and other loans. Your skills will include working in a fast-paced ...

LHH US

Medical Refund Specialist

Tempe, AZ · On-site

$20 - $26/hr

Credit Resolution Specialist III LHH is seeking an experienced Credit Resolution Specialist III to join their growing revenue cycle team. This role is ideal for someone with a strong background in ...

New

LHH US

Medical Refund Specialist

Tempe, AZ · On-site

$20 - $26/hr

Credit Resolution Specialist III LHH is seeking an experienced Credit Resolution Specialist III to join their growing revenue cycle team. This role is ideal for someone with a strong background in ...

New

Credit Key

Account Resolution Specialist

Los Angeles, CA · On-site

$15.50 - $21.50/hr

About Credit Key Credit Key is on a mission to disrupt B2B lending. We help businesses of every ... As our Account Resolution Specialist, you'll be the dedicated point person for disputes, fraud ...

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Telecommute Credit Resolution Specialist information

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$13

$28

$55

How much do telecommute credit resolution specialist jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for telecommute credit resolution specialist in the United States is $28.72, according to ZipRecruiter salary data. Most workers in this role earn between $18.99 and $36.06 per hour, depending on experience, location, and employer.

What does a telecommute credit resolution specialist do?

A Telecommute Credit Resolution Specialist is responsible for reviewing and resolving outstanding credit issues, such as overdue accounts or billing discrepancies, while working remotely. They communicate with customers, creditors, and internal teams to investigate and resolve credit problems, negotiate payment arrangements, and update account records. This role requires strong analytical and communication skills, as well as the ability to work independently from a home office.

What are the key skills and qualifications needed to thrive as a telecommute credit resolution specialist?

To thrive as a Telecommute Credit Resolution Specialist, you need strong analytical skills, knowledge of credit and collections processes, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, financial databases, and secure remote communication tools is crucial. Exceptional problem-solving abilities, attention to detail, and effective communication help you resolve issues efficiently and maintain positive client relationships. These competencies ensure accurate resolution of credit disputes, compliance with regulations, and high levels of customer satisfaction in a remote work environment.

How does a telecommute credit resolution specialist typically collaborate with other departments while working remotely?

As a Telecommute Credit Resolution Specialist, collaboration with other departments such as customer service, collections, and accounting is crucial for resolving complex credit issues efficiently. This is usually achieved through regular virtual meetings, email correspondence, and shared digital platforms that track case progress and documentation. Clear and timely communication ensures that all parties remain updated on case developments, which helps streamline the resolution process despite the remote work setting. Building strong relationships with cross-functional teams can also lead to faster problem-solving and a more supportive work environment.

What is the difference between Telecommute Credit Resolution Specialist vs Telecommute Debt Collector?

AspectTelecommute Credit Resolution SpecialistTelecommute Debt Collector
CredentialsCredit resolution certifications, customer service skillsDebt collection licenses, negotiation skills
Work EnvironmentRemote, office-based, financial institutionsRemote, collection agencies, financial firms
Industry UsageFinancial services, bankingDebt recovery, collections

Both roles are remote positions within the financial industry, focusing on resolving or collecting debts. The Credit Resolution Specialist primarily works to resolve credit issues and improve customer credit profiles, while the Debt Collector focuses on recovering overdue payments. Understanding these differences helps job seekers identify the right role based on their skills and career goals.

What cities are hiring for Telecommute Credit Resolution Specialist jobs?

Cities with the most Telecommute Credit Resolution Specialist job openings:

What are the most commonly searched types of Credit Resolution Specialist jobs?

The most popular types of Credit Resolution Specialist jobs are:

What states have the most Telecommute Credit Resolution Specialist jobs?

States with the most job openings for Telecommute Credit Resolution Specialist jobs include:

Telecommute Credit Resolution Specialist jobs near you

Consumer Loan Resolution Specialist - Credit Resolution

WesBanco Bank, Inc.

Wheeling, WV • On-site

Full-time

Re-posted 29 days ago

WesBanco rating

7.4

Company rating: 7.4 out of 10

Based on 14 frontline employees who took The Breakroom Quiz

108th of 175 rated banks

Job description

SUMMARY:
Manages the day-to-day collections of a portfolio of credit lines and consumer and personal loans both secured and unsecured. Maintains a comprehensive knowledge of applicable state and federal regulations relating to collections and ensure that the Bank's policies and procedures are compliant with the same. Prepares files as an account progresses in delinquency and make recommendations to management as to the required action needed to secure possession of our collateral and/or payment of the past due amount.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Initiates outbound and receives inbound phone calls relating to the collection of delinquent accounts.
Reduces delinquency, prevents repossessions and/or foreclosure, and minimizes charge offs/charge downs on assigned accounts.
Determines reason for non-payment.
Completes Skip Trace on accounts to locate customers for which you have not established phone contact to verify phone number, address, place of employment for the maker and co-maker(s) on the account.
Reviews all bank systems as needed (FIS/IBS, Image Centre, etc.) to determine the scope of the customer relationship as well as facilitate in the collection of the account.
Prepares necessary documentation for modifications, extensions, and file evaluation.
Negotiates payment arrangement with borrower(s).
Maintains detailed tracking log on all accounts as you work through the collection process.
Processes GL and Payment Tickets as applicable when payment is received.
Researches and resolve billing and/or payment disputes on assigned accounts.
Verifies "Proof of Insurance" for collateralized loans as needed.
Orders appraisals when appropriate.
Analyzes loan/collateral file to make recommendation for appropriate action.
Reviews personal credit and asset reports to make recommendations as to appropriate strategy.
Organizes and prepare files to be referred for repossession and/or foreclosure.
Makes appropriate file notations for all correspondence and any other events to Intellect system.
OTHER REQUIREMENTS:
Banking is a highly regulated industry and you will be expected to acquire and maintain a proficiency in the bank's policies and procedures, and adhere to all laws, rules and regulations that are applicable to your conduct and the work you will be performing. You will also be expected to complete all assigned compliance training in a timely manner.
Professional appearance and demeanor, interpersonal relations, work ethic and attitude.
Possess clear, concise, effective written and oral communication skills to effectively express thoughts, ideas and concepts to management, bank employees and bank customers in a collaborative and solutions-oriented manner.
Possess effective organizational skills and ability to handle detail-oriented work with promptness.
Ability to work in a fast-paced environment.
Ability to research problem situations and recommend appropriate action.
High school diploma or General Education Degree (GED).
One year of related experience or training preferred.

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