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Telecommunications Call Center Jobs (NOW HIRING)

Ardmore Roderick

Call Center Rep

Chicago, IL · On-site

$16 - $20.50/hr

Telecommunications * Knowledge of databases (i.e. SharePoint, Business Objects, and Access) is ... Qualifications Recommended skills Call Center Call Center Operations Call Center Rep Customer ...

Ardmore Roderick

Call Center Rep

Chicago, IL · On-site

$16 - $20.50/hr

Telecommunications * Knowledge of databases (i.e. SharePoint, Business Objects, and Access) is ... Qualifications Recommended skills Call Center Call Center Operations Call Center Rep Customer ...

Howard

... VoIP, PBX, call center, and paging technologies-to support clinical operations, patient ... The Telecommunications Administrator functions as a key member of the Enterprise Technology ...

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All JobsTelecommunications Call Center Jobs

Telecommunications Call Center information

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$10

$17

$25

How much do telecommunications call center jobs pay per hour?

As of Jul 2, 2026, the average hourly pay for telecommunications call center in the United States is $17.91, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in a Telecommunications Call Center role, and why are they important?

Success in a Telecommunications Call Center requires strong verbal communication, active listening, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, multi-line phone systems, and call routing tools is often necessary. Outstanding interpersonal skills, patience, and resilience help representatives handle high call volumes and challenging customer interactions. These competencies ensure efficient service delivery, customer satisfaction, and effective resolution of technical or billing issues.

What are some common challenges faced by agents in a telecommunications call center, and how can they be overcome?

Agents in a telecommunications call center often face challenges such as managing high call volumes, handling frustrated customers, and staying updated with rapidly changing service offerings. Success in this environment typically relies on strong communication skills, resilience, and effective time management. Many call centers provide ongoing training, support from supervisors, and access to knowledge bases to help agents resolve issues efficiently and maintain customer satisfaction. Additionally, teamwork and regular feedback sessions contribute to a supportive work environment and help agents continuously improve their performance.

What is a Telecommunications Call Center?

A Telecommunications Call Center is a centralized office or facility where specially trained agents handle incoming and outgoing customer communications on behalf of telecommunications companies. These centers manage a variety of interactions, including customer service inquiries, technical support, billing questions, and sales calls for services like phone, internet, and cable. Call center agents are skilled in using specialized software and systems to resolve customer issues efficiently. The goal is to provide timely assistance, ensure customer satisfaction, and support the overall operations of telecom service providers.

What is the difference between Telecommunications Call Center vs Customer Service Representative?

AspectTelecommunications Call CenterCustomer Service Representative
Required CredentialsHigh school diploma; technical knowledge of telecom productsHigh school diploma; customer service skills
Work EnvironmentCall centers, often in corporate offices, handling telecom-related inquiriesVarious settings including retail, office, or remote, assisting customers across industries
Employer & Industry UsageTelecom companies, internet providers, cable servicesRetail, service providers, many industries
Common Search & Comparison IntentUnderstanding roles within telecom supportCustomer support roles across industries

The Telecommunications Call Center primarily focuses on handling technical and service inquiries related to telecom products within specialized call centers. Customer Service Representatives have a broader role, assisting customers across various industries in resolving general issues. While both roles require strong communication skills, the call center role emphasizes technical knowledge of telecom services, whereas customer service positions may require more general customer support skills.

More about Telecommunications Call Center jobs
What cities are hiring for Telecommunications Call Center jobs? Cities with the most Telecommunications Call Center job openings:
What states have the most Telecommunications Call Center jobs? States with the most job openings for Telecommunications Call Center jobs include:
What job categories do people searching Telecommunications Call Center jobs look for? The top searched job categories for Telecommunications Call Center jobs are:
Telecommunications Call Center jobs near you
Infographic showing various Telecommunications Call Center job openings in the United States as of June 2026, with employment types broken down into 80% Full Time, and 20% Part Time. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $37,257 per year, or $17.9 per hour.
Call Center Specialist - Telecommunications, Evenings

Call Center Specialist - Telecommunications, Evenings

Piedmont Healthcare Inc.

Augusta, GA • On-site

$13.25 - $16.50/hr

Full-time

Posted 20 days ago

Piedmont Healthcare rating

7.0

Company rating: 7.0 out of 10

Based on 454 frontline employees who took The Breakroom Quiz

404th of 877 rated healthcare providers

Job description

Experience the advantages of real career change 

Join Piedmont to move your career in the right direction. Stay for the diverse teams you’ll love, a shared purpose, and schedule flexibility that frees you to live for what matters both in and outside of work. You’ll feel valued, motivated to be your best, and recognized for your contributions to exceptional patient outcomes. Piedmont leaders are in your corner, invested in your success. Our wellness programs and comprehensive total benefits and rewards meet your needs today and help you plan for the future. 


Under direct supervision, answers all calls directed to hospital's main number, answer service call forwarding lines, general information inquiries, and internal extensions. Efficiently, courteously, and accurately answers/relays call information, with priority given to emergencies. Utilizes computerized system for locating physicians, personnel, and patients. Serves as a major contact for all levels of personnel requiring on-call schedule information and access to off duty personnel. Will be involved in emergency and disaster preparedness situations.
Education
  • H.S. Diploma or General Education Degree (GED) Required
Work Experience
  • 1 year of experience in a customer service environment Required
  • Experience in a call center, switchboard, answering service, or message center with exposure to texting, paging, and answering service applications is Preferred
Licenses and Certifications
  • None Required

Piedmont Augusta Hospital

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