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Telecommunications Call Center Jobs (NOW HIRING)

SPECTRUM

Call Center Representative

Rochester, NY · On-site

$20/hr

Experience : 6+ months of customer service experience; 6+ months of experience working with computers and software applications; previous work in cable operations or a telecommunications call center

SPECTRUM

Call Center Representative

Buffalo, NY · On-site

$20/hr

... telecommunications call center #LI-JE1 CBI112 2026-80211 2026 Here, our employees don't just have jobs, they're building careers. That's why we offer a comprehensive pay and benefits package that ...

Ladgov Corporation

Switchboard Supervisor

Bronx, NY · On-site

Minimum 1-3 years supervisory experience in telecommunications, call center, or hospital switchboard environment. * Experience managing staff schedules and performance standards. * Knowledge of ...

Onco360

Telecommunications Engineer II

Houston, TX · On-site

$70 - $86/hr

Telecommunications Engineer II Location: Houston, TX Job Id: 5538 # of Openings: 1 Are you ... Provide advanced design, engineering, deployment, and support for call center applications such as ...

Onco360

Telecommunications Engineer II

Louisville, KY · On-site +1

$78K/yr

We are looking for a Telecommunications Engineer II to join our team! Onco360 Pharmacy is a unique ... Provide advanced design, engineering, deployment, and support for call center applications such as ...

Ladgov Corporation

Switchboard Supervisor

Bronx, NY · On-site

Minimum 1-3 years supervisory experience in telecommunications, call center, or hospital switchboard environment. * Experience managing staff schedules and performance standards. * Knowledge of ...

Onco360

Telecommunications Engineer II

New Hyde Park, NY · On-site +1

$85K/yr

We are looking for a Telecommunications Engineer II to join our team! Onco360 Pharmacy is a unique ... Provide advanced design, engineering, deployment, and support for call center applications such as ...

Onco360

Telecommunications Engineer II

Houston, TX · On-site

$78K/yr

We are looking for a Telecommunications Engineer II to join our team! Onco360 Pharmacy is a unique ... Provide advanced design, engineering, deployment, and support for call center applications such as ...

Onco360

Telecommunications Engineer II

New Hyde Park, NY · On-site

$85K/yr

We are looking for a Telecommunications Engineer II to join our team! Onco360 Pharmacy is a unique ... Provide advanced design, engineering, deployment, and support for call center applications such as ...

Onco360

Telecommunications Engineer II

Houston, TX · On-site +1

$78K/yr

We are looking for a Telecommunications Engineer II to join our team! Onco360 Pharmacy is a unique ... Provide advanced design, engineering, deployment, and support for call center applications such as ...

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Telecommunications Call Center information

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$10

$17

$25

How much do telecommunications call center jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for telecommunications call center in the United States is $17.91, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

What is a telecommunications call center?

A Telecommunications Call Center is a centralized office or facility where specially trained agents handle incoming and outgoing customer communications on behalf of telecommunications companies. These centers manage a variety of interactions, including customer service inquiries, technical support, billing questions, and sales calls for services like phone, internet, and cable. Call center agents are skilled in using specialized software and systems to resolve customer issues efficiently. The goal is to provide timely assistance, ensure customer satisfaction, and support the overall operations of telecom service providers.

What are the key skills and qualifications needed to thrive in a telecommunications call center role, and why are they important?

Success in a Telecommunications Call Center requires strong verbal communication, active listening, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, multi-line phone systems, and call routing tools is often necessary. Outstanding interpersonal skills, patience, and resilience help representatives handle high call volumes and challenging customer interactions. These competencies ensure efficient service delivery, customer satisfaction, and effective resolution of technical or billing issues.

What are some common challenges faced by agents in a telecommunications call center, and how can they be overcome?

Agents in a telecommunications call center often face challenges such as managing high call volumes, handling frustrated customers, and staying updated with rapidly changing service offerings. Success in this environment typically relies on strong communication skills, resilience, and effective time management. Many call centers provide ongoing training, support from supervisors, and access to knowledge bases to help agents resolve issues efficiently and maintain customer satisfaction. Additionally, teamwork and regular feedback sessions contribute to a supportive work environment and help agents continuously improve their performance.

What is the difference between Telecommunications Call Center vs Customer Service Representative?

AspectTelecommunications Call CenterCustomer Service Representative
Required CredentialsHigh school diploma; technical knowledge of telecom productsHigh school diploma; customer service skills
Work EnvironmentCall centers, often in corporate offices, handling telecom-related inquiriesVarious settings including retail, office, or remote, assisting customers across industries
Employer & Industry UsageTelecom companies, internet providers, cable servicesRetail, service providers, many industries
Common Search & Comparison IntentUnderstanding roles within telecom supportCustomer support roles across industries

The Telecommunications Call Center primarily focuses on handling technical and service inquiries related to telecom products within specialized call centers. Customer Service Representatives have a broader role, assisting customers across various industries in resolving general issues. While both roles require strong communication skills, the call center role emphasizes technical knowledge of telecom services, whereas customer service positions may require more general customer support skills.

More about Telecommunications Call Center jobs

What cities are hiring for Telecommunications Call Center jobs?

Cities with the most Telecommunications Call Center job openings:

What states have the most Telecommunications Call Center jobs?

States with the most job openings for Telecommunications Call Center jobs include:

What job categories do people searching Telecommunications Call Center jobs look for?

The top searched job categories for Telecommunications Call Center jobs are:

Telecommunications Call Center jobs near you
Infographic showing various Telecommunications Call Center job openings in the United States as of August 2026, with employment types broken down into 2% As Needed, 79% Full Time, 17% Part Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $37,257 per year, or $17.9 per hour.

Call Center Representative ($20 PH starting)

SPECTRUM

Saint Petersburg, FL • On-site

$20/hr

Full-time

Re-posted 5 days ago

Spectrum rating

7.9

Company rating: 7.9 out of 10

Based on 615 frontline employees who took The Breakroom Quiz

30th of 101 rated telecommunications companies

Job description

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.

Start Date: October 23rd, 2026

100% on-site 

Training Schedule: 10:00am-7:00pm Tuesday-Saturday

Schedules After Training: All schedules 2nd shift working minimum one weekend day and start times ranging between 1:00pm and 2:00pm

Are you a digitally-savvy problem solver? Do you enjoy multitasking? Are you personable and patient with a passion for customer service? Then working as a Spectrum Mobile Customer Service Representative may be right for you.


At Spectrum, we keep our customers connected, and through Spectrum Mobile, we offer existing internet customers a fast, reliable connection and flexible data plans for their Smartphones and tablets. As a Customer Service Representative with a focus on Mobile Repair, you will use your communication and problem-solving skills to nurture and maintain relationships with customers who use our mobile services. Every day, your work will strengthen connections between Spectrum and our customers.

WHAT OUR CUSTOMER SERVICE REPRESENTATIVES ENJOY MOST

  • Learning about our mobile products, services, and billing processes to provide knowledgeable and efficient customer service
  • Representing a Fortune 100 company and being the voice of Spectrum
  • Interacting with customers through inbound calls to resolve a variety of topics, including mobile service activation, billing questions, rate and fee inquiries, order and payment processing, account updates, subscriber challenges, and more
  • Resolving mobile customer inquiries while creating best-in-class customer experiences
  • Working independently in an open, friendly environment while collaborating with a supportive, energetic team

We’re a large organization with bustling 24/7 call centers offering a variety of shifts. During your shift, you’ll find yourself in the office navigating phone and computer systems, resolving questions, and maintaining customer accounts. If you enjoy talking to people and fast-paced work, you’ll thrive inside our lively environment.


WHAT YOU’LL BRING TO SPECTRUM

Required Qualifications

  • Education: High school diploma or equivalent
  • Schedule: Ability to work a variety of schedules including nights, weekends, and holidays
  • Language: Ability to read, write, speak and understand English

Preferred Qualifications

  • Experience: 6+ months of customer service experience; 6+ months of working with software applications; 6+ months of high-volume phone experience in customer service or a call center; 6+ months of working in cable operations, mobile, or telecommunications call center
  • Technical Skills: MS Office, computer skills, typing
  • Skills: Communication, organization, time management, multi-tasking, customer service
  • Abilities: Dependable, proactive, adaptable, problem-solving, professional, resilient

#LI-DO1
COP143 2026-81446 2026
Here, our employees don’t just have jobs, they're building careers. That’s why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.
A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet®, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you’ll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more.
Grow Your Career Here We’re committed to growing a workforce that reflects the customers and communities we serve – providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.

What Spectrum employees say

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Get the full story on Breakroom

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About Spectrum

Sourced by ZipRecruiter

Spectrum is America's fastest-growing TV, internet and voice provider. Our organization is one filled with a diverse group of hardworking people. They're committed to helping us grow, and we're committed to growing with them because making sure everyone reaches their full potential is a key part of our mission.

Industry

Technology, communication and media and telecommunications

Company size

10,000+ Employees

Headquarters location

Stamford, CT, US

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