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Telecommunications Call Center Jobs (NOW HIRING)

Ladgov Corporation

Switchboard Supervisor

New York, NY · On-site

Minimum 1-3 years supervisory experience in telecommunications, call center, or hospital switchboard environment. * Experience managing staff schedules and performance standards. * Knowledge of ...

SPECTRUM

Call Center Representative

Schenectady, NY

$20 - $27.80/hr

Experience : 6+ months of customer service experience; 6+ months of experience working with computers and software applications; previous work in cable operations or a telecommunications call center

millenniumsoft

Call Center Representative

Stuart, FL · On-site

$14 - $17.75/hr

Telecommunications: ability to utilize or knowledge of call center telecommunications software Licensure or Certifications required: * No certifications required Production/Quality Metrics:

millenniumsoft

Call Center Executive

Stuart, FL · On-site

$14 - $17.75/hr

Telecommunications: ability to utilize or knowledge of call center telecommunications software Licensure or Certifications required: * No certifications required Production/Quality Metrics:

MILLENNIUMSOFT

Call Center Representative

Stuart, FL

$13.50 - $16.75/hr

Telecommunications: ability to utilize or knowledge of call center telecommunications software Licensure or Certifications required: * No certifications required Production/Quality Metrics:

millenniumsoft

Call Center Executive

Stuart, FL · On-site

$14 - $17.75/hr

Telecommunications: ability to utilize or knowledge of call center telecommunications software Licensure or Certifications required: * No certifications required Production/Quality Metrics:

Ardmore Roderick

Call Center Rep

Chicago, IL

$16 - $20.50/hr

Telecommunications * Knowledge of databases (i.e. SharePoint, Business Objects, and Access) is ... Qualifications Recommended skills Call Center Call Center Operations Call Center Rep Customer ...

Ardmore Roderick

Call Center Rep

Chicago, IL · On-site

$16 - $20.50/hr

Telecommunications * Knowledge of databases (i.e. SharePoint, Business Objects, and Access) is ... Qualifications Recommended skills Call Center Call Center Operations Call Center Rep Customer ...

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$10

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How much do telecommunications call center jobs pay per hour?

As of Jun 8, 2026, the average hourly pay for telecommunications call center in the United States is $17.91, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in a Telecommunications Call Center role, and why are they important?

Success in a Telecommunications Call Center requires strong verbal communication, active listening, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, multi-line phone systems, and call routing tools is often necessary. Outstanding interpersonal skills, patience, and resilience help representatives handle high call volumes and challenging customer interactions. These competencies ensure efficient service delivery, customer satisfaction, and effective resolution of technical or billing issues.

What are some common challenges faced by agents in a telecommunications call center, and how can they be overcome?

Agents in a telecommunications call center often face challenges such as managing high call volumes, handling frustrated customers, and staying updated with rapidly changing service offerings. Success in this environment typically relies on strong communication skills, resilience, and effective time management. Many call centers provide ongoing training, support from supervisors, and access to knowledge bases to help agents resolve issues efficiently and maintain customer satisfaction. Additionally, teamwork and regular feedback sessions contribute to a supportive work environment and help agents continuously improve their performance.

What is a Telecommunications Call Center?

A Telecommunications Call Center is a centralized office or facility where specially trained agents handle incoming and outgoing customer communications on behalf of telecommunications companies. These centers manage a variety of interactions, including customer service inquiries, technical support, billing questions, and sales calls for services like phone, internet, and cable. Call center agents are skilled in using specialized software and systems to resolve customer issues efficiently. The goal is to provide timely assistance, ensure customer satisfaction, and support the overall operations of telecom service providers.

What is the difference between Telecommunications Call Center vs Customer Service Representative?

AspectTelecommunications Call CenterCustomer Service Representative
Required CredentialsHigh school diploma; technical knowledge of telecom productsHigh school diploma; customer service skills
Work EnvironmentCall centers, often in corporate offices, handling telecom-related inquiriesVarious settings including retail, office, or remote, assisting customers across industries
Employer & Industry UsageTelecom companies, internet providers, cable servicesRetail, service providers, many industries
Common Search & Comparison IntentUnderstanding roles within telecom supportCustomer support roles across industries

The Telecommunications Call Center primarily focuses on handling technical and service inquiries related to telecom products within specialized call centers. Customer Service Representatives have a broader role, assisting customers across various industries in resolving general issues. While both roles require strong communication skills, the call center role emphasizes technical knowledge of telecom services, whereas customer service positions may require more general customer support skills.

More about Telecommunications Call Center jobs
What cities are hiring for Telecommunications Call Center jobs? Cities with the most Telecommunications Call Center job openings:
What states have the most Telecommunications Call Center jobs? States with the most job openings for Telecommunications Call Center jobs include:
What job categories do people searching Telecommunications Call Center jobs look for? The top searched job categories for Telecommunications Call Center jobs are:
Telecommunications Call Center jobs near you
Infographic showing various Telecommunications Call Center job openings in the United States as of May 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 97% Full Time, and 1% Temporary. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $37,257 per year, or $17.9 per hour.
Telecommunications Administrator

Telecommunications Administrator

Howard University Hospital

Washington, DC • On-site

Full-time

Posted 27 days ago

Howard University Hospital rating

7.6

Company rating: 7.6 out of 10

Based on 8 frontline employees who took The Breakroom Quiz

233rd of 994 rated hospitals

Job description

Telecommunications Administrator

Howard University Hospital – Washington, DC

Role Summary

Howard University Hospital is seeking an experienced Telecommunications Administrator to manage and support the hospital’s enterprise voice and communication systems. This role ensures the reliability, security, and performance of critical telecommunications infrastructure—including VoIP, PBX, call center technologies, and paging systems—that support clinical operations, patient communication, and hospital-wide coordination.

The Telecommunications Administrator works closely with clinical departments, IT infrastructure teams, and external vendors to maintain mission-critical communication systems that operate in a 24/7 healthcare environment.

What You’ll Do
  • Administer and maintain enterprise telecommunications systems including VoIP, PBX, voicemail, call recording, and call center platforms
  • Configure and optimize SIP trunks, call routing, dial plans, and extensions
  • Monitor telecommunications system performance and resolve issues
  • Implement firmware updates, patches, and backups according to change management procedures
  • Serve as the primary liaison with telecommunications vendors and service providers
  • Provide end-user support and training for hospital staff
  • Collaborate with network and security teams to integrate telephony systems with hospital IT infrastructure
  • Maintain documentation including call flow diagrams and system inventories
  • Generate reports and analytics on telecommunications performance and usage
  • Ensure compliance with HIPAA, Joint Commission standards, and hospital security policies
  • Participate in disaster recovery planning and emergency communication testing
  • Evaluate emerging telecommunications technologies
Required Qualifications

Education
Bachelor’s degree in Telecommunications, Information Technology, Computer Science, or a related field required.

Experience
Minimum 3–5 years of experience managing enterprise telecommunications or unified communications systems.

Technical Skills

  • Experience supporting VoIP platforms such as Cisco Unified Communications Manager, Avaya Aura, Mitel, or similar
  • Knowledge of SIP trunking, call routing, QoS, and TCP/IP networking
  • Familiarity with call center technologies including IVR and ACD
  • Knowledge of telecommunications cabling standards and network topology
  • Understanding of HIPAA security requirements in healthcare

Preferred Certifications

  • Cisco CCNA Collaboration / Voice
  • Avaya Certified Implementation Specialist
  • CompTIA Network+ or Security+
About Howard University Hospital

Howard University Hospital is a nationally recognized academic medical center located in Washington, DC and serves as the primary teaching hospital for Howard University College of Medicine.

What We Offer
  • Competitive compensation and benefits
  • Professional development opportunities
  • A collaborative environment supporting innovation and patient care
Position Details

Department: IT Technology Services
Reports To: Director of Infrastructure
Location: Washington, DC
Status: Full-Time
FLSA Status: Exempt

Pay + Schedule

Salary will be determined by the Compensation Department and based on experience, education, internal equity, and organizational guidelines.

Compliance Statements

Culture of Care
Howard University Hospital supports a Just Culture that promotes accountability, learning, and patient safety.

Equal Opportunity Employer
Howard University Hospital is an Equal Opportunity Employer and does not discriminate on the basis of protected characteristics.

Reasonable Accommodation
For accommodation requests during the application process please contact HUHLA@huhosp.org.

Pay Transparency
Compensation is determined based on experience, education, internal equity, and other relevant factors.

Disclaimer
This description outlines the general nature of the role and is not an exhaustive list of duties.