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Telecommunications Call Center Jobs (NOW HIRING)

Ladgov Corporation

Switchboard Supervisor

New York, NY · On-site

Minimum 1-3 years supervisory experience in telecommunications, call center, or hospital switchboard environment. * Experience managing staff schedules and performance standards. * Knowledge of ...

Onco360

Telecommunications Engineer II

Louisville, KY · On-site

$78K/yr

We are looking for a Telecommunications Engineer II to join our team! Onco360 Pharmacy is a unique ... Provide advanced design, engineering, deployment, and support for call center applications such as ...

Onco360

Telecommunications Engineer II

Louisville, KY · On-site +1

$78K/yr

We are looking for a Telecommunications Engineer II to join our team! Onco360 Pharmacy is a unique ... Provide advanced design, engineering, deployment, and support for call center applications such as ...

Ladgov Corporation

Switchboard Supervisor

Bronx, NY · On-site

Minimum 1-3 years supervisory experience in telecommunications, call center, or hospital switchboard environment. * Experience managing staff schedules and performance standards. * Knowledge of ...

Ardmore Roderick

Call Center Rep

Chicago, IL · On-site

$16 - $20.50/hr

Telecommunications * Knowledge of databases (i.e. SharePoint, Business Objects, and Access) is ... Qualifications Recommended skills Call Center Call Center Operations Call Center Rep Customer ...

Ardmore Roderick

Call Center Rep

Chicago, IL

$16 - $20.50/hr

Telecommunications * Knowledge of databases (i.e. SharePoint, Business Objects, and Access) is ... Qualifications Recommended skills Call Center Call Center Operations Call Center Rep Customer ...

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Telecommunications Call Center information

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How much do telecommunications call center jobs pay per hour?

As of Jul 22, 2026, the average hourly pay for telecommunications call center in the United States is $17.91, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in a Telecommunications Call Center role, and why are they important?

Success in a Telecommunications Call Center requires strong verbal communication, active listening, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, multi-line phone systems, and call routing tools is often necessary. Outstanding interpersonal skills, patience, and resilience help representatives handle high call volumes and challenging customer interactions. These competencies ensure efficient service delivery, customer satisfaction, and effective resolution of technical or billing issues.

What are some common challenges faced by agents in a telecommunications call center, and how can they be overcome?

Agents in a telecommunications call center often face challenges such as managing high call volumes, handling frustrated customers, and staying updated with rapidly changing service offerings. Success in this environment typically relies on strong communication skills, resilience, and effective time management. Many call centers provide ongoing training, support from supervisors, and access to knowledge bases to help agents resolve issues efficiently and maintain customer satisfaction. Additionally, teamwork and regular feedback sessions contribute to a supportive work environment and help agents continuously improve their performance.

What is a Telecommunications Call Center?

A Telecommunications Call Center is a centralized office or facility where specially trained agents handle incoming and outgoing customer communications on behalf of telecommunications companies. These centers manage a variety of interactions, including customer service inquiries, technical support, billing questions, and sales calls for services like phone, internet, and cable. Call center agents are skilled in using specialized software and systems to resolve customer issues efficiently. The goal is to provide timely assistance, ensure customer satisfaction, and support the overall operations of telecom service providers.

What is the difference between Telecommunications Call Center vs Customer Service Representative?

AspectTelecommunications Call CenterCustomer Service Representative
Required CredentialsHigh school diploma; technical knowledge of telecom productsHigh school diploma; customer service skills
Work EnvironmentCall centers, often in corporate offices, handling telecom-related inquiriesVarious settings including retail, office, or remote, assisting customers across industries
Employer & Industry UsageTelecom companies, internet providers, cable servicesRetail, service providers, many industries
Common Search & Comparison IntentUnderstanding roles within telecom supportCustomer support roles across industries

The Telecommunications Call Center primarily focuses on handling technical and service inquiries related to telecom products within specialized call centers. Customer Service Representatives have a broader role, assisting customers across various industries in resolving general issues. While both roles require strong communication skills, the call center role emphasizes technical knowledge of telecom services, whereas customer service positions may require more general customer support skills.

More about Telecommunications Call Center jobs
What cities are hiring for Telecommunications Call Center jobs? Cities with the most Telecommunications Call Center job openings:
What states have the most Telecommunications Call Center jobs? States with the most job openings for Telecommunications Call Center jobs include:
What job categories do people searching Telecommunications Call Center jobs look for? The top searched job categories for Telecommunications Call Center jobs are:
Telecommunications Call Center jobs near you
Infographic showing various Telecommunications Call Center job openings in the United States as of July 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 79% Full Time, 13% Part Time, and 6% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $37,257 per year, or $17.9 per hour.

Call Center Oper.

MICHIGAN ORTHOPEDIC CENTER PC

Lansing, MI • On-site

$17/hr

Full-time

This job post has expired today. Applications are no longer accepted.

Job description

This position is physically located in Lansing, Michigan. Applicant must be willing to relocate to greater Lansing, Michigan area.

Michigan Orthopedic Center is seeking a highly organized, professional Telecommunication Customer Service Representative (full-time). Applicants must have previous experience in this field. Within 90 days from hire, a telecommunication representative is responsible for:

- Answering 100-125 inbound calls with a friendly and problem-solving attitude per day

- Managing outbound tasks as assigned, including referrals, MRIs, etc.

- Exceeding patient expectations on every interaction with an average call time of 1.5 to 2.5 minutes

In general, duties include (but not limited to) promptly answering phones, routing calls to other staff, scheduling appointments, routing faxes, processing referrals, verifying insurance, and serving as back-up to the front office/receptionist. Prior experience with multi-line phone system, scheduling software and electronic health records in a medical office is preferred. Applicants must have stellar customer service skills, ability to multi-task, and enjoy working in a collaborative team environment. The ideal candidate represents the practice in a professional, service oriented manner that supports the overall mission of the practice. Must be passionate about communicating via the telephone.

Michigan Orthopedic Center is a multi-physician surgical practice serving mid-Michigan since 1990. We are committed to providing state-of-the art, high quality orthopedic care and a professional, compassionate patient experience. Our subspecialty fellowship trained surgeons treat complex orthopedic surgical issues including joint replacement of the hip, knee and shoulder, foot and ankle surgery, fracture surgery, spinal surgery and sports medicine.

To express your interest in this position, please submit a cover letter, resume and your salary requirements for consideration.

ESSENTIAL JOB FUNCTIONS:

  • Exhibit exemplary customer service skills when interacting with patients, staff, and/or other individuals.
  • Answer incoming calls promptly and professionally.
  • Schedule new and established patient appointments according to provider guidelines and office protocols.
  • Verify and update patient demographics and insurance information during scheduling.
  • Manage appointment schedules when changes are necessary, including cancellations, reschedules, and provider availability updates.
  • Create and mail new patient welcome letters; send electronic invites for patient portal.
  • Direct calls to the appropriate department or staff member when necessary.
  • Follow call center workflows and scheduling policies to ensure accuracy and efficiency.
  • Maintain a working knowledge of provider schedules, appointment types, and office services.
  • Provide patients with accurate information regarding office policies, procedures, and appointments.
  • Handle high call volumes with a positive, professional demeanor.
  • Scan, index, and file completed records into the electronic health record system.

Ability to commute/relocate:

  • Lansing, MI 48911: Reliably commute or planning to relocate before starting work (Required)

Work Location: In Person

Applicants who do not have previous experience in this field will not be considered.

Monday through Friday, 8 a.m. to 5 p.m.

40 hour week