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Telecommunications Analyst Jobs (NOW HIRING)

PSG Global Solutions

IT Business Analyst

Charlotte, NC · On-site

The Telecommunications Analyst will be responsible for creating and maintaining inventory profiles for each company location that includes details on all telecommunication provisions at the location ...

Transunion

Telecom Voice Provisioning Analyst

Reston, VA · On-site

$24.86 - $36.06/hr

Review, process, and manage telecommunications service requests, including LSRs, LOAs, COBs, CSRs ... Strong analytical, problem-solving, organizational, and time management skills, with the ability to ...

Transunion

Telecom Voice Provisioning Analyst

Chicago, IL · On-site

$24.86 - $36.06/hr

Review, process, and manage telecommunications service requests, including LSRs, LOAs, COBs, CSRs ... Strong analytical, problem-solving, organizational, and time management skills, with the ability to ...

System One

Voice Analyst

Leesburg, VA · Remote

Voice Analyst Location: Arlington, VA Type: Contract Compensation: Contractor Work Model: Hybrid ... Requirements * 7+ years of telecommunications and networking experience (PSTN, VoIP, UCaaS, CCaaS ...

TransUnion

Telecom Voice Provisioning Analyst

Chicago, IL · On-site

$24.86 - $36.06/hr

Review, process, and manage telecommunications service requests, including LSRs, LOAs, COBs, CSRs ... Strong analytical, problem-solving, organizational, and time management skills, with the ability to ...

Transunion

Telecom Voice Provisioning Analyst

Louisville, KY · On-site

$24.86 - $36.06/hr

Review, process, and manage telecommunications service requests, including LSRs, LOAs, COBs, CSRs ... Strong analytical, problem-solving, organizational, and time management skills, with the ability to ...

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Telecommunications Analyst information

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How much do telecommunications analyst jobs pay per hour?

As of Sep 11, 2026, the average hourly pay for telecommunications analyst in the United States is $35.86, according to ZipRecruiter salary data. Most workers in this role earn between $24.76 and $45.19 per hour, depending on experience, location, and employer.

What is a telecommunications analyst?

Telecommunications Analysts are professionals who design, implement, monitor, and maintain an organization’s telecommunication systems, such as phone networks, VoIP, and data communication lines. They analyze the needs of a business, recommend solutions, and troubleshoot any issues with communication networks to ensure reliable and efficient connectivity. Their role often involves working with vendors, managing upgrades, and staying updated on new technologies to optimize communication systems.

What are the key skills and qualifications needed to thrive as a telecommunications analyst?

To thrive as a Telecommunications Analyst, you need a strong understanding of network infrastructure, telephony systems, and VoIP technologies, often supported by a degree in information technology or a related field. Familiarity with network monitoring tools, PBX systems, and certifications like CompTIA Network+ or Cisco CCNA is highly valuable. Strong problem-solving abilities, attention to detail, and effective communication are crucial soft skills for diagnosing issues and collaborating with cross-functional teams. These competencies ensure optimal network performance, minimize downtime, and support reliable business communications.

What are the most common challenges faced by telecommunications analysts when managing network upgrades?

Telecommunications Analysts often encounter challenges such as minimizing downtime during upgrades, ensuring compatibility with existing infrastructure, and coordinating with vendors and internal stakeholders. They must carefully plan and test changes to avoid disruptions to business operations. Strong communication skills and a detailed understanding of both legacy and modern systems are essential for successfully navigating these challenges and ensuring a smooth transition.

What is the difference between Telecommunications Analyst vs Network Technician?

AspectTelecommunications AnalystNetwork Technician
CredentialsBachelor's in Communications, IT, or related field; certifications like CCNA, CompTIA Network+Associate's or Bachelor's in Networking, IT; certifications like Cisco CCNA, CompTIA Network+
Work EnvironmentOffice settings, client sites, telecom facilitiesData centers, server rooms, client sites
Employer & IndustryTelecom companies, IT firms, large corporationsIT service providers, telecom companies, enterprise networks
Job FocusAnalyzing, planning, and optimizing telecom systemsInstalling, maintaining, troubleshooting network hardware

Both roles require networking certifications and involve working with communication systems. Telecommunications Analysts focus on planning and optimizing telecom services, while Network Technicians handle hardware installation and troubleshooting. The roles often overlap but differ mainly in scope and daily tasks.

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Telecommunications Analyst jobs near you
Infographic showing various Telecommunications Analyst job openings in the United States as of August 2026, with employment types broken down into 89% Full Time, 5% Part Time, and 6% Contract. Highlights an 80% Physical, 9% Hybrid, and 11% Remote job distribution, with an average salary of $74,598 per year, or $35.9 per hour.

Technical Telecom Analyst

Wichita Falls, TX • On-site, Remote

United Regional Transition Clinic
See more jobs at United Regional Transition Clinicexternal

Full-time

Posted 23 days ago

Job description


Summary of Essential Functions
The Telecommunications Technical Analyst will work closely with and under the supervision of the Telecommunications Manager, providing support and assistance as needed. The role involves assisting in the day-to-day activities of the department, including systems installation and management, telecommunications design and management, computer operations, documentation/reporting, and addressing PBX Operator issues/services. The analyst will also manage daily workloads and update project statuses using Service Desk work order tracking and project management applications.
Educational Requirements
  • High School Diploma or equivalent.
  • Prefer a Bachelor of Science degree in Information Systems, Computer Science, Business Administration, or a related subject; relevant work experience may substitute for a degree.
  • Effective communication skills in English, both verbally and in writing.

Knowledge/Skills/Abilities
  • Technical experience or training in Telecommunications Systems, including operating systems and hardware (Workstations, Networks, and various servers, both physical and virtual).
  • Experience or training with Cisco VoIP systems, Contact Center experience, and knowledge of cellular networks, Android, and Apple iOS systems.

Physical Requirements
  • Primarily works the day shift; may be required to work additional hours, including weekends and holidays.
  • Ability to lift over twenty-five (25) pounds.
  • Ability to distinguish between numbers and symbols.
  • Hand-eye coordination and manual dexterity with substantial wrist and finger movement.
  • Walking and climbing to accomplish tasks.
  • Corrected vision and hearing to normal or near normal range.
  • Extended periods of sitting and/or walking depending on specific duties.

Duties and Responsibilities
  • Analyze, optimize, and support telecommunications systems and services, including Cisco voice (VoIP, traditional PBX), data networks (WAN/LAN), cellular services, video conferencing (telehealth), unified communications platforms, and mobile application support.
  • Prioritize and manage projects using Service Desk work order tracking and project management applications.
  • Identify and implement system improvements in hardware, operating systems, application software, documentation, and reporting.
  • Monitor, configure, and maintain telecommunications equipment, including VoIP systems, PBXs, session border controllers (SBCs), voicemail systems, and network equipment (routers, switches).
  • Administer Mobile Device Management (MDM) platforms and corporate mobile device plans.
  • Conduct audits of telecommunications bills for accuracy and cost optimization.
  • Manage telecom services, including phone lines, extensions, user profiles, and mobile devices.
  • Develop and maintain documentation for telecom systems, configurations, procedures, and inventory.
  • Coordinate with Network Infrastructure Engineers to ensure proper Quality of Service (QoS) for voice and video traffic.
  • Troubleshoot and resolve issues related to voice quality, call routing, connectivity, voicemail, mobile devices, and video conferencing.
  • Assist in planning and executing telecommunications projects, such as system upgrades, migrations, or new site implementations.
  • Provide training and support to end-users on telecommunications features and best practices.
  • Stay updated on security threats related to telecommunications and ensure compliance with E911 regulations.
  • Provide coverage for Telecom Operators, including working any shift, weekends, and holidays as required.
  • Participate in a rotating on-call schedule and provide training to Telecom Operators for new equipment, systems, documentation, and procedures.
  • Perform all other tasks and responsibilities as required.

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