ZipRecruiter

Log In

1

Telecom Service Delivery Manager Jobs (NOW HIRING)

Fujitsu

Senior Service Delivery Manager

Richardson, TX · On-site

Senior Service Delivery Manager - Digital Workplace and Cloud The Service Delivery Manager (SDM) is accountable for the successful delivery of managed IT services across Infrastructure, End User ...

Brunswick Group

ICT Service Delivery Manager

New York, NY · On-site

$150K - $160K/yr

The Service Delivery Manager will report to the Group Head of ICT Service Delivery and play a key role in shaping regional service strategy and performance. Our Work in ICT We are an internal service ...

Thales

Senior Service Delivery Manager

Austin, TX · Hybrid

Position Summary Austin, Texas, USA (Hybrid) Thales is looking for a Senior Service Delivery Manager who will ensure the solution is delivered in compliance with customer requirements and Thales ...

MSP Hire, Inc.

MSP Service Delivery Manager

San Diego, CA · On-site

$120K - $150K/yr

You've spent at least 2 years directly leading or managing technical people. You understand the realities of MSP service delivery: SLAs, ticket flow, competing priorities, escalations, documentation ...

previous pagenext page

Showing results 21-40

All JobsTransportation And Storage JobsLogistics JobsWarehouse Delivery Manager JobsTelecom Service Delivery Manager Jobs

Telecom Service Delivery Manager information

See salary details

$29K

$93.9K

$160.5K

How much do telecom service delivery manager jobs pay per year?

As of Sep 11, 2026, the average yearly pay for telecom service delivery manager in the United States is $93,940.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,000.00 and $128,000.00 per year, depending on experience, location, and employer.

What does a telecom service delivery manager do?

A Telecom Service Delivery Manager oversees the delivery of telecommunications services to clients, ensuring that projects are completed on time, within budget, and to the required quality standards. They act as the main point of contact between the client and the company, coordinating cross-functional teams, managing service level agreements (SLAs), and resolving any issues that arise. Additionally, they monitor performance metrics, drive process improvements, and support business growth by maintaining strong customer relationships.

How does a telecom service delivery manager typically collaborate with cross-functional teams to ensure successful project implementation?

A Telecom Service Delivery Manager frequently works with network engineers, project managers, sales teams, and customer support to ensure that service deployment meets client requirements and deadlines. They act as a central point of contact, coordinating resources, managing stakeholder expectations, and overseeing project timelines. Effective communication and proactive problem-solving are essential, as the role often requires balancing technical constraints with customer needs to deliver seamless telecom solutions. This collaborative environment fosters professional growth and provides insight into various aspects of telecom project management.

What are the key skills and qualifications needed to thrive as a telecom service delivery manager, and why are they important?

To thrive as a Telecom Service Delivery Manager, you need strong project management skills, a solid understanding of telecommunications infrastructure, and typically a degree in engineering, IT, or a related field. Familiarity with service management frameworks like ITIL, telecom-specific OSS/BSS systems, and relevant certifications such as PMP or ITIL are commonly required. Excellent communication, leadership, and problem-solving abilities help you effectively coordinate teams and manage customer expectations. These skills ensure efficient service delivery, customer satisfaction, and seamless collaboration across technical and business functions.

What is the difference between Telecom Service Delivery Manager vs Network Operations Technician?

AspectTelecom Service Delivery ManagerNetwork Operations Technician
CredentialsBachelor's in Telecommunications, Engineering, or related field; certifications like PMP or CiscoTechnical diploma or associate degree; certifications like CompTIA Network+ or Cisco CCNA
Work EnvironmentOffice-based with site visits; client interaction; project managementFieldwork and on-site troubleshooting; network monitoring
Employer & IndustryTelecom providers, service companies, large ISPsTelecom companies, network service providers, maintenance firms

The Telecom Service Delivery Manager oversees the delivery of telecom services, managing projects and client relationships. In contrast, the Network Operations Technician focuses on maintaining and troubleshooting network infrastructure. Both roles are essential in telecom operations but differ in scope, responsibilities, and required experience.

What are the most commonly searched types of Telecom Service Delivery jobs?

The most popular types of Telecom Service Delivery jobs are:

What are popular job titles related to Telecom Service Delivery Manager jobs?

For Telecom Service Delivery Manager jobs, the most frequently searched job titles are:

Infographic showing various Telecom Service Delivery Manager job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $93,940 per year, or $45.2 per hour.

Support Telecom Analyst

Greenwood, IN • On-site

180 Solutions LLC
Business Management Consulting • 11 - 50 employees
Learn more about 180 Solutions LLCexternal

Other

Posted yesterday

New

Job description

180 Solutions is a full-service independent consulting firm that specializes in telecom cost reduction and cost management. We hire experts from within the telecom industry to eliminate the frustration and waste for our business clients across the nation.

DETAILS

We are looking a skilled Telecom Account Manager to that has worked for a major telecom service provider and has an extensive background in managing medium to large national and international accounts.

This is a unique opportunity to take your knowledge of the telecom industry and how providers work and put that directly to use for our business clients.

We provide an outsourced expert management of all of a client’s telecom for all vendors. You are an expert advocate and manager of their telecom services and expenses.

You would be responsible for working on a team and managing the success of our engagements. You will provide a "white-glove" account management services of our clients’ telecommunications across all types of services including but not limited to local, LD, data, VoIP, Wireless, and cloud services.

This position is a hands-on position and is ideal for an individual that has extensive experience in the industry working projects and Account Management but is ready for a change.

REQUIREMENTS/RESPONSIBILITIES
  • Manage and facilitate moves, adds, changes and trouble shoot service issues.
  • Review of telecom invoices for errors and overcharges. Conduct negotiation of contracts and pricing points. Cost reduction and cost avoidance.
  • Implementation of approved cost reduction and cost avoidance initiatives.
  • Execution and fulfillment of all assigned ticket requests and projects so we are adding value to our engagement with our clients.
  • Oversight on ticket escalations for timely resolutions.
  • Provide expert consultation and direction to clients looking to make changes to their services.
  • Meet ticket time and cost reduction goals for each assigned client.
  • Coordinate client account team resources to meet daily, weekly, monthly, and quarterly performance requirements.
  • A High Energy and extremely organized individual will be most successful in this position.

This job requires a patient and stable work style and consistency in dealing with some repetitive routine. The job demands a cooperative, agreeable, and sympathetic listener who gets along with others and enjoys being helpful to them. A customer service, team-oriented focus is of utmost importance. The job requires attention to the details of work, handling then with better-than-average accuracy and with careful attention to the quality of the work.

180 Solutions LLC

698 Oldefield Commons Drive

Suite #9

Greenwood, IN 46142

#J-18808-Ljbffr

Apply