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Director Of Telecom Service Delivery Jobs (NOW HIRING)

Gogridsource

Telecom Director

Omaha, NE · On-site

Position Overview The Director of Telecom Managed Services is a senior leadership role responsible for the strategy, delivery, and operational excellence of managed telecom services across enterprise ...

180 Solutions LLC

Support Telecom Analyst

Greenwood, IN · On-site

You are an expert advocate and manager of their telecom services and expenses. You would be responsible for working on a team and managing the success of our engagements. You will provide a "white ...

New

MetTel

Program Manager

Holmdel, NJ · On-site

$100K/yr

... end service delivery performance across the lifecycle of telecom service requests, New Orders ... Strong executive presence and ability to influence cross-functional teams without direct authority.

The LiRo Group

Telecom Inspector

Newton, MA · On-site

$75K - $115K/yr

We are looking to build services and capabilities through the growth of our key asset- our staff ... we have delivered on that label time and again. Recently, Global Infrastructure Solutions Inc ...

Volto USA

Engagement Manager Telecom

Plano, TX · On-site

Manage end-to-end delivery of projects, ensuring timelines and quality standards are met. * Build ... Identify opportunities for process improvement and upselling additional services. _____ Required ...

Digital Direction

Telecom Order Specialist

... services. Our unique mix of people includes Advisors with experience managing Fortune 2000 ... to deliver an unmatched mix of cost control and operational efficiency for our customers. Perhaps ...

SOSi

Director of Delivery

Reston, VA · Hybrid

$220K/yr

SOSi is seeking a Director of Delivery to scale and standardize how programs are executed and to build the agentic AI-powered delivery engine that makes that possible. This role sits at the ...

Hirekeyz Inc

Service Delivery Lead

Orlando, FL · On-site

Years of experience needed: * Relevant experience of 10+ years. * Qualifications - A bachelor ... Develop and maintain relationships with local US vendors (Telecom, Infrastructure, Printers etc) to ...

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Director Of Telecom Service Delivery information

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How much do director of telecom service delivery jobs pay per year?

As of Sep 11, 2026, the average yearly pay for director of telecom service delivery in the United States is $198,967.00, according to ZipRecruiter salary data. Most workers in this role earn between $212,000.00 and $212,000.00 per year, depending on experience, location, and employer.

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Infographic showing various Director Of Telecom Service Delivery job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 18% Part Time, and 2% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $198,967 per year, or $95.7 per hour.

Telecom Director

Omaha, NE • On-site

Gogridsource
See more jobs at Gogridsourceexternal

Other

Medical, Dental, Vision, Retirement, PTO

Re-posted 6 days ago

Job description

GridSource, LLCis seeking a Director of Telecom for our Managed Services division.

Position Overview

The Director of Telecom Managed Services is a senior leadership role responsible for the strategy, delivery, and operational excellence of managed telecom services across enterprise and multi-dwelling unit (MDU) environments. This leader oversees the full service lifecycle—including installation, provisioning, maintenance, and repair—ensuring high-quality, reliable service delivery at scale. The role requires deep expertise in telecommunications infrastructure, managed services operations, and field service execution, with a strong focus on customer experience, efficiency, and profitability.

Key Responsibilities

Strategic Leadership: - Define and execute managed services and field operations strategy aligned with company objectives. - Improve speed-to-install, first-time-right performance, and repair efficiency. Service Delivery, Installation & Repair Operations: - Lead installation, provisioning, and repair operations. - Improve install cycle time, MTTR, and reduce repeat truck rolls. Customer Experience: - Ensure seamless experience from installation through support. - Drive CSAT and NPS improvements. Field Workforce & Operational Excellence: - Lead technicians, dispatch, and field managers. - Implement training, safety, and routing optimization. Financial Management: - Own P&L and drive operational efficiency. Vendor Management: - Manage and negotiate with contractors and service partners. Technology & Innovation: - Implement workforce tools, automation, and remote diagnostics.

Team Leadership: - Build, mentor, and lead high-performing teams.

Qualifications

Required: - Bachelor’s degree (Master’s preferred). - 10+ years telecom experience, 5+ in leadership. - Experience managing installation, repair, and field operations. - Strong telecom infrastructure knowledge. Preferred: - MDU or fiber experience. - ITIL, PMP, or telecom certifications.

KPIs
  • - Installation cycle time
  • - First-time-right install rate
  • - Mean Time to Repair (MTTR)
  • - SLA compliance
  • - Customer satisfaction
  • - Technician productivity

Fast-paced, operational environment with field and office collaboration. Travel may be required.

GridSource, LLC., is a full-service utility contractor specializing in construction for the telecommunication and broadband industries; and, underground construction for the natural gas distribution industry across the country. Here at GridSource, LLC., we understand any company is only as good as its employees and our employees are the most important part of our company. When becoming an employee at GridSource, LLC., you are part of a team that looks out for your best interests. Our leadership team is passionate about mentoring and setting our employees up for success!

We offer a comprehensive benefits package that includes:
  • Paid Vacation!
  • WE OFFER 401K, MEDICAL, DENTAL, AND VISION BENEFITS
  • Paid Time Off (PTO)
  • Paid sick leave in accordance with any applicable state or municipal laws

GridSource is a proud supporter of our U.S. military, veterans, and their families. Active military, transitioning service members and veterans are encouraged to apply. GridSource is committed to hiring, recruiting, and promoting associates without regard to race, color, gender, religion, national origin, disability, sexual orientation, or veteran status. GridSource is an Affiantive Action Equal Opportunity Employer and will make reasonable accommodations in compliance with the Americans with Disabilities Act.

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