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Director Of Telecom Service Delivery Jobs (NOW HIRING)

The Pennsylvania State University

$208K/yr

POSITION SPECIFICS As part of the Penn State IT's Optimized Service Team project, IT is ... The Senior Director, Mission Service Delivery provides executive leadership for the operational ...

Blanchard Valley Health System

Telecom Coordinator

Findlay, OH · On-site

$17.25 - $22.25/hr

... of wireless devices as needed and coordinates service changes as required Duty 4: Develops and ... Duty 5: Creates documentation and trains users in the appropriate use of telecom devices Duty 6 : ...

Blanchard Valley Health System

Telecom Coordinator

Findlay, OH · On-site

$17.25 - $22.25/hr

... of wireless devices as needed and coordinates service changes as required Duty 4: Develops and ... Duty 5: Creates documentation and trains users in the appropriate use of telecom devices Duty 6 : ...

ITG Communications

Operations Manager

... telecom service delivery activities across assigned markets. This includes managing local field ... Direct and schedule field resources and subcontractors to ensure timely project completion and SLA ...

Clayco

Senior Telecom Engineer - Mission Critical

Lenexa, KS · On-site

$97K - $133K/yr

About Us Clayco is a full-service, turnkey real estate development, master planning, architecture ... With $7.6 billion in revenue for 2024, Clayco specializes in the "art and science of building ...

Smart City Telecom

Telecom Sales Manager

Orlando, FL · On-site

... of experience delivering fast, reliable fiber internet, hosted voice, and managed services, we have ... Directing team strategy for SMB and complex Enterprise deals involving Dedicated Internet Access ...

NOVOS FiBER

Director of Sales & Marketing

Coppell, TX · On-site

... or network services and thrives in a fast-paced, build-from-scratch environment. Key ... Deep understanding of telecom sales cycles, channel models, and infrastructure-driven go-to-market ...

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Director Of Telecom Service Delivery information

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How much do director of telecom service delivery jobs pay per year?

As of Sep 13, 2026, the average yearly pay for director of telecom service delivery in the United States is $198,967.00, according to ZipRecruiter salary data. Most workers in this role earn between $212,000.00 and $212,000.00 per year, depending on experience, location, and employer.

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Infographic showing various Director Of Telecom Service Delivery job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 18% Part Time, and 2% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $198,967 per year, or $95.7 per hour.

Senior Director, Mission Service Delivery

On-site, Remote

The Pennsylvania State University
Education • 11 - 50 employees
Learn more about The Pennsylvania State Universityexternal

$208K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 10 days ago

Job description

APPLICATION INSTRUCTIONS:
  • CURRENT PENN STATE EMPLOYEE (faculty, staff, technical service, or student), please login to Workday to complete the internal application process. Please do not apply here, apply internally through Workday.
  • CURRENT PENN STATE STUDENT (not employed previously at the university) and seeking employment with Penn State, please login to Workday to complete the student application process. Please do not apply here, apply internally through Workday.
  • If you are NOT a current employee or student, please click "Apply" and complete the application process for external applicants.

Approval of remote and hybrid work is not guaranteed regardless of work location.For additional information on remote work at Penn State, seeNotice to Out of State Applicants.

POSITION SPECIFICS

As part of the Penn State IT's Optimized Service Team project, IT is implementing a new operating model designed to enhance service delivery, operational efficiency and collaboration across the university. Penn State is seeking an experienced, strategic, and collaborative leader to serve as theSenior Director, Mission Service Delivery.

The Senior Director, Mission Service Delivery provides executive leadership for the operational delivery of enterprise IT services across the Mission portfolio. This role is accountable for leading Service Managers, driving operational excellence, enhancing customer experience, and ensuring the consistent delivery of reliable, secure, and high-quality IT services.

The position collaborates closely with the Senior Director overseeing Service Owners, the Service Management Office (SMO), and Capability Team leadership to ensure the effective adoption of enterprise service management practices, alignment between services and capabilities, and successful execution of service roadmaps and operational priorities. This leader is responsible for fostering a service-oriented culture, aligning talent and resources with service needs, and ensuring services deliver measurable value to the University.

RESPONSIBILITIES

  • Lead service delivery operations across the Mission portfolio by providing executive oversight of Service Managers, ensuring consistent operational practices, service performance, accountability, and effective execution of day-to-day IT services.

  • Coordinate cross-functional service delivery and workforce planning by partnering across organizational boundaries to align resources, define service team needs, and support staffing strategies that enable reliable and efficient service delivery.

  • Lead the implementation and adoption of enterprise service management practices by partnering with the Service Management Office to advance ITSM standards, processes, governance, and continuous improvement initiatives across the Mission portfolio.

  • Ensure consistent execution of service management processes throughout the service lifecycle by driving operational discipline and adoption of Incident, Problem, Change, Release, Major Incident, Request, Knowledge, and Service Transition Management practices across service delivery teams.

  • Lead customer experience and service adoption initiatives by leveraging stakeholder insights to improve service engagement, increase customer satisfaction, drive adoption, and ensure services deliver measurable business value.

  • Oversee service communications and serve as the executive escalation point for critical service issues, ensuring effective stakeholder engagement, coordinated messaging, timely issue resolution, and operational accountability across the Mission portfolio.

QUALIFICATIONS

Qualified candidates will demonstrate strength across several of the following areas:

  • Significant progressive leadership experience in information technology, service delivery, IT operations, service management, or a related field.

  • Demonstrated experience leading large, complex teams (20+ employees), including managers and cross-functional teams, with accountability for organizational performance, talent development, and operational outcomes in a complex, preferably higher education or similarly decentralized environment.

  • Experience with product management, product-oriented operating models, or leading product and service delivery teams preferred.

  • Experience overseeing enterprise-scale service delivery, operational performance, and continuous improvement initiatives.

  • Experience implementing and advancing IT service management practices, operational governance, and service performance management.

  • Proven ability to build relationships, influence decision-making, and collaborate effectively with senior leaders, stakeholders, and technical teams.

  • Excellent communication, strategic planning, problem-solving, and organizational leadership skills.

MINIMUM EDUCATION, WORK EXPERIENCE & REQUIRED CERTIFICATIONS

Bachelor's Degree 10+ years of relevant experience, includes 5+ years of supervisory experience; or an equivalent combination of education and experience accepted Required Certifications: None

LOCATION

This position follows a hybrid work model with some remote work flexibility. A weekly on-site presence at the University Park campus will be required. Occasional travel to Commonwealth Campuses and other Penn State locations may be required.

BACKGROUND CHECKS/CLEARANCES

Employment with the University will require successful completion of background check(s) in accordance with University policies.Penn State does not sponsor or take over sponsorship of a staff employment Visa. Applicants must be authorized to work in the U.S.

SALARY & BENEFITS

The salary range for this position, including all possible grades, is $150,204.00 - $232,776.00.

Salary Structure - Information on Penn State's salary structure

Penn State provides a competitive benefits package for full-time employees designed to support both personal and professional well-being. In addition to comprehensive medical, dental, and vision coverage, employees enjoy robust retirement plans and substantial paid time off which includes holidays, vacation and sick time. One of the standout benefits is the generous 75% tuition discount, available to employees as well as eligible spouses and children. For more detailed information, please visit our Benefits Page.

CAMPUS SECURITY CRIME STATISTICS

Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act and the Pennsylvania Act of 1988, Penn State publishes a combined Annual Security and Annual Fire Safety Report (ASR). The ASR includes crime statistics and institutional policies concerning campus security, such as those concerning alcohol and drug use, crime prevention, the reporting of crimes, sexual assault, and other matters. The ASR is available for review here.

EEO IS THE LAW

Penn State is an equal opportunity employer and is committed to providing employment opportunities to all qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. If you are unable to use our online application process due to an impairment or disability, please contact 814-865-1473.

Penn State is committed to and accountable for advancing equity, respect, and belonging. We embrace individual uniqueness, as well as a culture of belonging that supports equity initiatives, leverages the educational and institutional benefits of inclusion in society, and provides opportunities for engagement intended to help all members of the community thrive. We value belonging as a core strength and an essential element of the university's teaching, research, and service mission.

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About Pennsylvania State University

Sourced by ZipRecruiter

Pennsylvania State University, often referred to as Penn State, is a major, public, research-intensive university located in University Park, PA, US. This esteemed institution serves as an important player within the education industry, offering a plethora of academic programs across various disciplines. The university was founded in 1855 with the mission to provide quality education, advanced research, and service to society. Penn State holds firmly to values of integrity, respect, and excellence, fostering a diverse and inclusive community. The university is renowned for its research productivity and its high-ranking programs in areas like engineering, business, and education. One notable achievement of the institution is its designation as a "R1: Doctoral Universities – Very high research activity," demonstrating its commitment to scholarship and discovery.

Industry

Education

Company size

11 - 50 Employees

Headquarters location

University Park, PA, US

Year founded

1855

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