Engagement Manager (Telecom)
• Mandatory: U.S. Citizenship.
• 7+ years of experience in customer engagement or client management roles.
• Proven track record managing large scale engagements in telecom or technology environments.
• Strong communication, negotiation, and stakeholder management skills.
• Ability to manage multiple simultaneous projects and work effectively under pressure.
• Familiarity with project management methodologies and tools.
• Preferred: PMP or similar PM certification.
• Experience with CRM platforms and customer success tools.
• Knowledge of telecom industry processes, workflows, and solutions.
• Serves as the primary point of contact for customer engagements on behalf of the service provider organization.
• Manages end to end project delivery, ensuring timelines, expectations, and quality standards are consistently met.
• Builds and maintains strong, trust based client relationships to drive satisfaction and retention.
• Collaborates with internal teams to align solutions, delivery, and support with customer needs.
• Identifies process improvement opportunities and potential areas for upsell or expansion of services.