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Telecom Program Manager Jobs in New York (NOW HIRING)

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Telecom Program Manager information

What does a Telecom program manager do?

A Telecom Program Manager oversees and coordinates large-scale telecommunications projects within an organization. Their responsibilities include planning, executing, and closing projects related to telecom infrastructure, network upgrades, and service deployments. They work closely with cross-functional teams, vendors, and stakeholders to ensure projects are delivered on time, within scope, and on budget. Additionally, they often manage risk, resolve issues, and ensure compliance with industry regulations. The role requires strong leadership, communication, and technical knowledge of telecommunications systems.

What are the key skills and qualifications needed to thrive as a telecom program manager?

To thrive as a Telecom Program Manager, you need strong project management skills, a deep understanding of telecommunications technologies, and typically a degree in engineering, IT, or a related field. Familiarity with tools like MS Project, Agile methodologies, and industry certifications such as PMP or Prince2 is often required. Exceptional leadership, communication, and problem-solving abilities help you manage cross-functional teams and stakeholders effectively. These skills are crucial for delivering complex telecom projects on time and within budget while ensuring alignment with business goals.

What are some common challenges faced by telecom program managers, and how can they be addressed?

Telecom Program Managers often navigate complex projects involving multiple stakeholders, evolving technologies, and tight deadlines. A common challenge is coordinating cross-functional teams, including engineers, vendors, and clients, to ensure timely delivery while managing shifting requirements. Addressing these challenges involves strong communication, proactive risk management, and maintaining up-to-date knowledge of industry standards. Building strong relationships across departments and setting clear expectations can help mitigate misunderstandings and keep projects on track.

What is the difference between Telecom Program Manager vs Telecom Project Manager?

AspectTelecom Program ManagerTelecom Project Manager
ResponsibilitiesOversees multiple related projects, manages strategic initiatives, aligns projects with business goalsManages individual projects, focuses on specific deliverables, timelines, and budgets
CertificationsPMI PMP, PgMP, or equivalent; industry-specific certificationsPMI PMP or similar; often holds technical certifications
Work EnvironmentStrategic planning, stakeholder management, cross-project coordinationDay-to-day project execution, team management, task tracking
Usage in IndustryCommon in large telecom companies for overseeing multiple initiativesFrequent in telecom firms for managing individual projects

The main difference is that a Telecom Program Manager oversees multiple related projects to achieve strategic goals, while a Telecom Project Manager focuses on executing specific projects. Both roles require similar certifications but differ in scope and responsibilities.

What are popular job titles related to Telecom Program Manager jobs in New York?

For Telecom Program Manager jobs in New York, the most frequently searched job titles are:

What job categories do people searching Telecom Program Manager jobs in New York look for?

The top searched job categories for Telecom Program Manager jobs in New York are:

What cities in New York are hiring for Telecom Program Manager jobs?

Cities in New York with the most Telecom Program Manager job openings:

Telecom Program Manager jobs near you
Infographic showing various Telecom Program Manager job openings in New York as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 17% Part Time, and 4% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution.

Senior Manager, Client and Partner Program Management

TechSee

Manhattan, NY • On-site, Remote

$127K - $127K/yr

Full-time

Medical, Retirement

Posted 14 days ago

Job description

About TechSee
TechSee is pioneering the future of customer service through Visual and Spatial AI.
While most AI understands language, TechSee enables AI to understand the physical world. By combining computer vision, spatial intelligence, conversational AI, and augmented reality, TechSee empowers enterprises to diagnose issues, guide customers, and automate complex service interactions with unprecedented accuracy.
Trusted by leading global brands including Google, Verizon, ADT, and DIRECTV, TechSee helps millions of customers resolve issues faster while reducing operational costs and transforming the customer service experience.
Backed by Salesforce Ventures and Scale Venture Partners, TechSee is building the intelligence layer for the next generation of autonomous physical world customer service.
The Opportunity
Reporting to theVice President, Customer Operations, the Senior Program Manager is the single accountable owner driving key partner engagements (ISPs, OEMs, BPOs) from initial pursuit through pilot execution to full commercial launch.
This is a high-visibility, proactive leadership role bridging sales, customer operations, product, and client-side executive teams. You will own the client relationship lifecycle, establish joint governance, and ensure commercial commitments are delivered on plan.
Key Responsibilities
  • Pursuit & Commercial Shepherding (Lead-to-Sale): Partner with Business Development and Executive leads to drive commercial pursuits. Coordinate discovery deep-dives, align cross-functional teams (Product, Legal, Finance, Security), and shepherd deals through LOIs, MSAs, and security reviews to signed contracts.
  • Joint Program Governance & Execution: Establish joint governance structures (steering committees, RACIs, meeting cadences) across client operations, BPOs, and field services. Maintain total accountability for project timelines and success criteria.
  • Cross-Functional & Tech Alignment: Bridge communication between carrier IT/Care operations and TechSee engineering (Visual AI, CRM integrations, Agentic workflows), ensuring smooth technical scoping, custom demo flows, and requirement mapping.
  • Pilot-to-Commercial Rollout: Define written success metrics prior to launch, manage weekly operating rhythms and issue triage during pilots, and drive seamless transitions into steady-state commercial deployment.
  • Playbook Codification: Document, refine, and scale repeatable engagement and launch playbooks to establish standard operational practices for future enterprise and ISP rollouts.

Qualifications
  • Experience: 8+ years in program management, client delivery, or partner engagement, with at least 3 years owning complex, multi-party commercial engagements end-to-end (pre- and post-contract).
  • Domain Expertise: Direct experience working within or alongside ISPs, Telecom Carriers, BPOs, or Enterprise CX platforms.
  • Technical Fluency: Strong working knowledge of enterprise AI & CX technology (Visual/Spatial AI, CRM integrations, APIs, and security/privacy reviews) to sequence project dependencies credibly.
  • Commercial & Legal Acumen: Demonstrated ability to navigate commercial terms commercial terms, SLAs, DPAs, and shepherding cross-functional legal and security reviews to signature.
  • Execution & Proactivity: Proven track record of managing joint governance, risk mitigation, and driving cross-functional client and internal teams without direct authority.
  • Executive Communication: Fluent in presenting to and managing C-level executives, carrier operation leads, and vendor partners.
  • Location: US-based | Target hiring areas: Greater New York Area (NY/NJ) or Boston, MA (East Coast time zone required).

Why Work With Us?
  • A Product That Matters: Work on a next-gen voice and visual product reaching millions of consumers. You will be training an AI to solve real-world problems without a rigid script - your impact will literally be heard.
  • Greenfield Opportunity: Join this initiative at inception. Enjoy the autonomy to pick the right tools, set the right operational patterns, and help build a consumer AI assistant the way it should be built from the ground up.
  • Cross-Disciplinary Team: Sit at the high-tech intersection of AI researchers, mobile developers, infrastructure engineers, and field-tested domain experts.
  • Autonomy & Bold Execution: We move fast and trust our experts. We give you the agency, modern tools, and support you need to drive the product's brain forward.
  • Total Rewards Package: Competitive base salary, performance-based equity/incentives, top-tier health & wellness coverage, 401(k) matching, and a generous budget dedicated to your continuous professional growth.
  • Hybrid Flexibility: Enjoy a collaborative team presence in our NY hub combined with flexible remote days, giving you true ownership over your work-life balance.

Locations NYC Remote status Fully Remote

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