For 25 years, Net Insight has developed and offered open solutions for media transport to globally leading media companies. Our solutions are used by hundreds of customers in over 70 countries to ensure that their mission-critical media networks work seamlessly and without interruption, so that they can offer the best possible experience to their customers - the viewers. With cutting-edge technology, robust platforms and leading-edge competencies we deliver to the biggest live events in sports, news and entertainment around the world.
Net Insight's solutions make it possible for you - and millions of other people - to take part in the biggest live events in the world. Join us on our journey and help our customers succeed with Net Insight's multi-service network products.
As a Support Engineer at Net Insight, you will work at the intersection of media and technology, supporting in-house developed products.
You will be part of our Support department, providing technical support for Net Insight's multi-service network products. The role is both technically advanced and customer-facing, involving close collaboration with customers and internal development teams to ensure stable operations and high-quality solutions. Sometimes you may also take part in customer implementation projects, supporting installation, training, final testing, and operational handover. You will be a member of our Global Support Team and a key addition to our support organization based in Stockholm.
Main tasks
• Provide technical assistance for Net Insight's products, including both software and hardware support
• In depth troubleshooting and lab testing in order to understand and reproduce issues
• Participate in our on-duty rotation, providing 24/7 support
• Create and maintain technical documentation for our knowledge base
• Contribute to product improvements by sharing customer feedback and your own ideas
Qualifications
To deliver high-quality support to our partners and customers, you combine strong technical competence with a customer-focused mindset and clear, professional communication.
We believe you are autonomous, self-motivated, and proactive, with a positive attitude. Specially important is to be collaborative and have a team-oriented approach.
Must haves
• A minimum of 3 years of experience as a Support Engineer or similar customer-centric role, providing technical service with multi-channel customer interactions
• Network troubleshooting skills in streaming protocols such as SRT, RIST, IP and ARQ protocols, DNS, Gateway, etc.
• Strong, proven experience in professional communication and customer handling, which is essential to succeeding in this position
• Experience troubleshooting complex systems and root cause analysis
• Proficient business English
For this position, we are looking for candidates with solid experience within at least one of the following product and expertise areas:
Alternative 1 - Working within Nimbra MSR, Nimbra Vision & Nimbra 400 Series
Required:
• Knowledge of SNMP and/or REST API-based management systems
• Knowledge in media transmission technologies such as ASI, SDI, or JPEG/MPEG/JPEG XS encoders and decoders
Nice to have:
• Experience with IP media ST 2110 and NMOS
• Good knowledge of Unix-based operating systems
Alternative 2 - Working within Nimbra Edge & Synchronization (Zyntai)
Required:
• Strong experience and interest in cloud technologies, including microservices and container-based solutions
• Proficiency in troubleshooting and understanding platforms such as Kubernetes or OpenShift, as well as Grafana and Linux
Nice to have:
• Knowledge of PTP networking
• Telecom background, preferably at operator or service provider level
• Experience working with networking and IP-based solutions
Why us?
In this role, you will build valuable expertise in media and network technologies, gain exposure to technical challenges in real customer environments, and contribute to cutting-edge innovations.
What our co-workers value most is our strong sense of teamwork - we collaborate closely, share knowledge, and support each other to find the best possible solutions.
Welcome to apply
The position is a permanent, full-time role based in US, distanced based. The employment will begin with a probationary period.
For more information about the position, please contact Hiring Manager Monika Tkalčec at monika.tkalcec@netinsight.net.
ABOUT NET INSIGHT
Net Insight (Nasdaq: NETI B) offers a GNSS/GPS independent time synchronization solution for TDD 5G networks through its Precision TimeNet product that provides the highest accuracy and performance while dramatically reducing CAPEX and OPEX for MSOs and speeding up 5G rollouts by working over existing IP/MPLS networks.
With over 25 years of experience from the professional media industry where the world's leading media providers have relied on Net insight's Emmy®-winning Nimbra-solution to guarantee their media transport and to accurately synchronize TV and media services over existing IP networks independently of GNSS/GPS. Net Insight now brings this uniquely established knowledge into the future mobile networks to solve 5G TDD time synchronization independent of GNSS/GPS. Solving time synchronization in 5G and 6G TDD networks through approaching it as an open disaggregated virtualized end-to-end service provided independent of the underlying network is for Net Insight the only future proof approach.
Welcome to Net Insight, where innovation, collaboration, and trust are the cornerstones of our success. As one team, we are committed to delivering value to our customers, contributing to the growth and success of our company. Together we create a dynamic and positive workplace where everyone is valued, engaged and empowered to make an impact
For more information, please visit www.netinsight.net
Twitter: @NetInsight, twitter.com/NetInsight
LinkedIn: @Net Insight, www.linkedin.com/company/net-i...
Department Customer Success Locations USA Remote Remote status Fully Remote
