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Telecom Account Manager Jobs in Quebec (NOW HIRING)

TELUS

Sales Specialist IOT + SAIF

Montreal, QC · Remote

Partner with Account Managers on territory planning and pipeline management. Build trusted advisor ... Technical & Selling Expertise 5+ years of complex B2B technology/telecom sales with deep IoT ...

TELUS

Sales Specialist IOT + SAIF

Montreal, QC · Remote

Partner with Account Managers on territory planning and pipeline management. Build trusted advisor ... Technical & Selling Expertise 5+ years of complex B2B technology/telecom sales with deep IoT ...

Td

Senior Credit Analyst - TDEF

Montreal, QC

CA$96.90K - CA$136.80K/yr

... Account Managers to grow the portfolio, add new clients and meet speed to market expectations. The ... telecom, manufacturing, etc. The Senior Credit Analyst is expected to build strong working ...

Alveole

Urban Beekeeper

Montreal, QC · On-site

Manage client accounts, acting as their main point of contact including onboarding, communications ... 1 * Monthly Telecom Stipend * Work for a company that is at the forefront of the ESG movement ...

Bell Canada

Billing Operations Specialist

Montreal, QC · Hybrid

Summary The Billing Manager position will be responsible for leading the billing team for a segment ... At all times, act in partnership with Sales and extended account teams to coordinate actions for a ...

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All JobsTelecom Account Manager JobsTelecom Account Manager Jobs in Quebec

Telecom Account Manager information

See Quebec salary details

$24.5K

$57K

$101.5K

How much do telecom account manager jobs pay per year?

As of May 29, 2026, the average yearly pay for telecom account manager in Quebec is $56,970.00, according to ZipRecruiter salary data. Most workers in this role earn between $39,500.00 and $75,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Telecom Account Manager, and why are they important?

To thrive as a Telecom Account Manager, you need strong sales acumen, industry knowledge, and experience with client relationship management, often supported by a degree in business or communications. Familiarity with CRM software, telecom products, and sales tracking tools is typically required. Excellent interpersonal, negotiation, and problem-solving skills help build lasting client partnerships and resolve issues efficiently. These competencies are vital for driving revenue growth, maintaining customer satisfaction, and ensuring long-term business success in a competitive telecom market.

What are some common challenges Telecom Account Managers face when managing client relationships?

Telecom Account Managers often navigate complex client requirements, rapidly evolving technology offerings, and highly competitive pricing. Building long-term relationships requires staying up-to-date on the latest telecom solutions and proactively identifying opportunities to add value for clients. Additionally, balancing the needs of multiple accounts while coordinating with internal technical and sales teams can be demanding, but strong organizational skills and clear communication help ensure client satisfaction.

What are Telecom Account Managers?

Telecom Account Managers are professionals responsible for managing relationships with clients or customers in the telecommunications industry. They act as the main point of contact between the telecom company and its clients, ensuring customer satisfaction, resolving issues, and identifying opportunities for upselling or cross-selling products and services. Their role often involves understanding client needs, preparing proposals, negotiating contracts, and collaborating with internal teams to deliver solutions. Telecom Account Managers play a key part in maintaining long-term business relationships and driving revenue growth for their company.

What is the difference between Telecom Account Manager vs Telecom Sales Representative?

AspectTelecom Account ManagerTelecom Sales Representative
Primary FocusManaging existing client accounts, ensuring customer satisfaction, and upselling servicesGenerating new sales, prospecting, and closing new clients
Required SkillsCustomer relationship management, product knowledge, negotiationSales techniques, lead generation, communication skills
Work EnvironmentClient offices, account management teamsSales offices, trade shows, client meetings
CertificationsRelevant sales or account management certifications often preferredSales certifications or training often preferred

While both roles operate within the telecom industry, the Telecom Account Manager focuses on maintaining and expanding relationships with existing clients, whereas the Telecom Sales Representative primarily seeks new clients and sales opportunities. Understanding these differences helps job seekers target the right roles based on their skills and career goals.

What are popular job titles related to Telecom Account Manager jobs in Quebec? For Telecom Account Manager jobs in Quebec, the most frequently searched job titles are:
What job categories do people searching Telecom Account Manager jobs in Quebec look for? The top searched job categories for Telecom Account Manager jobs in Quebec are:
Telecom Account Manager jobs near you

Customer Service Representative (CSR)

Top Tier Talent Group

Montreal, QC • On-site

CA$50K - CA$55K/yr

Full-time

Posted 16 days ago

Job description

Customer Support Specialist – E-commerce


Location: Ville Saint-Laurent, Montréal (QC) 15 minutes from YUL airport 

Employment: Full-time, on-site (Monday to Friday) 

Compensation: $50,000 – $55,000 CAD base + group benefits 

Languages: Bilingual English & French (written and spoken) 

Experience: 3-4 years in e-commerce customer support


About Our Client

Our client is a Montréal-based IT and telecom distributor supplying Canadian and U.S. businesses with networking, computing, communications and cybersecurity hardware. As an authorized partner of leading manufacturers, the company serves resellers, integrators and end-user clients across North America through both direct B2B channels and a Shopify-based e-commerce platform recognized for fast shipping and expert support.


The Role

As Customer Support Specialist – E-commerce, you are the front line of the client's online customer experience. You handle inbound product, order and post-sale inquiries from B2B and consumer customers across Canada and the U.S., own each ticket from intake to resolution, and partner closely with the inventory and sales teams to keep orders moving. The role is ideal for someone who is calm under pressure, technically curious and obsessed with response time.


Key Responsibilities

  • Respond to customer inquiries via phone, email and live chat regarding product availability, pricing, order status, shipping, returns and warranty (RMA) matters.
  • Process orders, returns, exchanges and RMA claims in the e-commerce platform and internal ERP, ensuring accurate documentation at every step.
  • Coordinate daily with the inventory and warehouse teams to confirm stock, ETAs, backorders and substitutions on IT and telecom hardware (switches, access points, headsets, IP phones, laptops, servers, etc.).
  • Hand off complex B2B opportunities and quote requests to the appropriate inside or outside sales representative, with clean account notes attached.
  • Investigate and resolve shipping discrepancies, damaged-in-transit claims and missed deliveries with carrier partners.
  • Maintain accurate customer records, case notes and tags in the CRM/help-desk system to support reporting and follow-up.
  • Capture customer feedback and recurring issue patterns, and surface them to operations and merchandising for continuous improvement.
  • Contribute to FAQ articles, canned responses and internal knowledge-base entries that reduce repeat tickets.


Requirements

  • 3-4 years of customer support experience in an e-commerce, distribution, retail or IT/telecom environment.
  • Fully bilingual in English and French, with professional written communication in both languages.
  • Hands-on experience with at least one e-commerce or order-management platform (Shopify, Magento, WooCommerce, NetSuite, SAP, Odoo or similar).
  • Comfortable working with a CRM/help-desk tool (Zendesk, Freshdesk, Gorgias, HubSpot or equivalent).
  • Strong sense of ownership, organizational skills and attention to detail when juggling 30+ open tickets.
  • Ability to commute to the Ville Saint-Laurent area five days a week.


Nice to Have

  • Familiarity with IT hardware categories: networking (switches, routers, access points), VoIP/telephony, headsets, computing, print and peripherals.
  • Prior exposure to RMA processes with major IT or telecom manufacturers.
  • Experience supporting B2B accounts, including reseller or integrator clients.


What We Offer

  • Base salary of $50,000 – $55,000 CAD, commensurate with experience.
  • Group benefits package.
  • Free on-site parking and easy highway access.
  • Stable, owner-led Canadian company in growth mode with an expanding North-American footprint.
  • Exposure to leading IT and telecom brands and a clear pathway into inside sales, account management or operations.


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Spécialiste du Service à la Clientèle – E-commerce

Lieu : Ville Saint-Laurent, Montréal (QC) — à 15 minutes de l'aéroport YUL 

Type d'emploi : Temps plein, présentiel (lundi au vendredi) 

Rémunération : 50 000 $ – 55 000 $ CAD de salaire de base + avantages sociaux collectifs

Langues : Bilingue anglais et français (écrit et parlé) 

Expérience : 3 à 4 années en service à la clientèle e-commerce


À propos de notre client

Notre client est un distributeur TI et télécom basé à Montréal qui fournit aux entreprises canadiennes et américaines du matériel de réseautique, d'informatique, de communications et de cybersécurité. À titre de partenaire autorisé des principaux manufacturiers, l'entreprise dessert revendeurs, intégrateurs et clients finaux à travers l'Amérique du Nord, tant par des canaux B2B directs que par une plateforme e-commerce Shopify reconnue pour la rapidité de ses expéditions et l'expertise de son service.


Le poste

À titre de Spécialiste du Service à la Clientèle – E-commerce, vous êtes la première ligne de l'expérience client en ligne de notre client. Vous gérez les demandes entrantes liées aux produits, aux commandes et au service après-vente provenant de clients B2B et particuliers à travers le Canada et les États-Unis, vous prenez en charge chaque billet de la réception jusqu'à la résolution, et vous travaillez étroitement avec les équipes d'inventaire et de vente pour assurer la fluidité des commandes. Ce poste est idéal pour une personne calme sous pression, techniquement curieuse et obsédée par les temps de réponse.


Principales responsabilités

  • Répondre aux demandes des clients par téléphone, courriel et clavardage en direct concernant la disponibilité des produits, les prix, le statut des commandes, l'expédition, les retours et les garanties (RMA).
  • Traiter les commandes, retours, échanges et demandes RMA dans la plateforme e-commerce et l'ERP interne, en assurant une documentation précise à chaque étape.
  • Coordonner quotidiennement avec les équipes d'inventaire et d'entrepôt pour confirmer les stocks, délais de livraison, ruptures de stock et substitutions sur le matériel TI et télécom (commutateurs, points d'accès, casques d'écoute, téléphones IP, ordinateurs portables, serveurs, etc.).
  • Transférer les opportunités B2B complexes et les demandes de soumissions au représentant·e des ventes internes ou externes approprié, avec des notes de compte claires et complètes.
  • Enquêter et résoudre les divergences d'expédition, les réclamations pour dommages en transit et les livraisons manquées avec les partenaires transporteurs.
  • Maintenir des dossiers clients, notes de cas et étiquettes précis dans le système CRM/centre d'aide pour soutenir les rapports et le suivi.
  • Recueillir les commentaires des clients et identifier les schémas de problèmes récurrents, puis les transmettre aux équipes d'opérations et de mise en marché pour l'amélioration continue.
  • Contribuer à la rédaction d'articles FAQ, de réponses préformatées et d'entrées de base de connaissances internes afin de réduire les billets récurrents.


Exigences

  • 3 à 4 années d'expérience en service à la clientèle dans un environnement e-commerce, de distribution, de commerce de détail ou TI/télécom.
  • Bilinguisme complet en anglais et français, avec communication écrite professionnelle dans les deux langues.
  • Expérience pratique avec au moins une plateforme e-commerce ou de gestion de commandes (Shopify, Magento, WooCommerce, NetSuite, SAP, Odoo ou similaire).
  • Aisance avec un outil CRM ou de centre d'aide (Zendesk, Freshdesk, Gorgias, HubSpot ou équivalent).
  • Fort sens des responsabilités, compétences organisationnelles et souci du détail dans la gestion simultanée de 30+ billets ouverts.
  • Capacité à se déplacer en présentiel à Ville Saint-Laurent cinq jours par semaine.


Atouts

  • Familiarité avec les catégories de matériel TI : réseautique (commutateurs, routeurs, points d'accès), VoIP/téléphonie, casques d'écoute, informatique, impression et périphériques.
  • Exposition antérieure aux processus RMA avec les principaux manufacturiers TI ou télécom.
  • Expérience de soutien aux comptes B2B, incluant clients revendeurs ou intégrateurs.


Ce que nous offrons

  • Salaire de base de 50 000 $ – 55 000 $ CAD, selon l'expérience.
  • Programme d'avantages sociaux collectifs.
  • Stationnement gratuit sur place et accès facile aux autoroutes.
  • Entreprise canadienne stable, dirigée par ses propriétaires, en mode de croissance avec une empreinte nord-américaine en expansion.
  • Exposition aux principales marques TI et télécom, ainsi qu'un cheminement clair vers les ventes internes, la gestion de comptes ou les opérations.