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Technology It Help Desk Jobs (NOW HIRING)

Revel Staffing

IT Help Desk Specialist

Boston, MA

$80K - $110K/hr

We are seeking an IT Help Desk Specialist to provide day-to-day technical support to clinical and administrative staff in a healthcare environment. This role supports internal users with common ...

Revel Staffing

IT Help Desk Specialist

Tampa, FL · On-site

$80K - $110K/hr

We are seeking an IT Help Desk Specialist to provide day-to-day technical support to clinical and administrative staff in a healthcare environment. This role supports internal users with common ...

U.S. Army

IT Help Desk

Canal Winchester, OH · On-site

$40K - $80K/yr

Overview: Information technology specialists are responsible for maintaining, processing, and ... Helpful Skills: * Interest in computer science. * Attention to detail. * Ability to communicate ...

U.S. Army

IT Help Desk

Columbus, OH · On-site

$40K - $80K/yr

OVERVIEW: Information technology specialists are responsible for maintaining, processing, and ... HELPFUL SKILLS: * Interest in computer science. * Attention to detail. * Ability to communicate ...

Endsight

IT Help Desk Engineer

Napa, CA · On-site

$33.65 - $43.25/hr

IT Help Desk Engineer Department: Response Center Employment Type: Full Time Location: Napa Compensation: $33.65 - $43.25 / hour Description Location: This role is expected to report to the Napa ...

Endsight

IT Help Desk Engineer

Napa, CA · On-site

$33.65 - $43.25/hr

IT Help Desk Engineer Department: Response Center Employment Type: Full Time Location: Napa Compensation: $33.65 - $43.25 / hour Description Location: This role is expected to report to the Napa ...

Canopy A&D

IT Help Desk Specialist

Cape Canaveral, FL · On-site

$32 - $40/hr

Role Overview We are seeking a highly skilled IT Help Desk Specialist with a strong background in aerospace manufacturing IT environments and proven knowledge of CMMC (Cybersecurity Maturity Model ...

City of Topeka

IT Help Desk Technician

Topeka, KS · On-site

$26.14 - $28.28/hr

The City of Topeka's Information Technology department is seeking a motivated Help Desk Technician to join its team. This position serves as a trusted resource for employees across the organization ...

Unilock

IT Help Desk Analyst

Aurora, IL · On-site

$60K - $70K/yr

... helping IT Desk assist employees * Provide administrative support for IT operations, including maintaining records, managing technology assets, preparing reports, and supporting departmental projects ...

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Technology It Help Desk information

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How much do technology it help desk jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for technology it help desk in the United States is $23.32, according to ZipRecruiter salary data. Most workers in this role earn between $18.99 and $26.68 per hour, depending on experience, location, and employer.

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IT Help Desk Professional

Salt Lake City, UT • On-site

Kimley-Horn
Specialized Design Services • 5 - 10K employees
Learn more about Kimley-Hornexternal

Full-time

Medical, Dental, Vision, Retirement

Posted 13 days ago

Kimley-Horn rating

8.8

Company rating: 8.8 out of 10

Based on 87 frontline employees who took The Breakroom Quiz

66th of 454 rated engineering

Job description

Kimley-Horn is looking for an IT Help Desk professional to join our Salt Lake City, Utah (UT) office! This is not a remote position. 


In this role, you will join a collaborative IT Service Desk team that provides timely, accurate, and customer-focused technical support to employees across the organization. The selected candidate will help diagnose and resolve technology issues, support service requests, document work in ServiceNow, meet service expectations, and contribute to a reliable, positive support experience for end-users. The successful candidate will also grow into other areas supporting the IT Service Desk organization longer term.

Key responsibilities include:

• Diagnose, troubleshoot, and resolve Incident and Catalog Task tickets for end-users
• Document all work in ServiceNow quickly, accurately, and thoroughly
• Meet SLA resolution timelines and maintain ownership of assigned work
• Follow structured escalation workflows and communicate clearly with end-users and internal IT support teams
• Collaborate with teammates by sharing knowledge, relevant support resources, and examples from prior tickets when useful


• High School diploma/GED with 3+ years of IT or Helpdesk experience
• Associates Degree in Information Technology/Systems with 1-3 years of experience
• Strong troubleshooting skills for hardware, software, Microsoft Windows and M365 suite, and end-user technology issues
• Experience working with ServiceNow or a similar ITSM platform
• Ability to work under pressure, manage multiple tickets at once, and adjust priorities based on queue conditions
• Strong communication, writing, customer service, and follow-through skills
• Strong attention to detail and commitment to accurate ticket documentation
• High aptitude and willingness to learn new technologies, processes, and support workflows
• A self-starter that can work with minimal supervision; highly organized
• Beneficial certifications include CompTIA A+, ITIL 4 Foundation, Microsoft 365 Fundamentals, Azure Fundamentals, ServiceNow Certified System Administrator, or equivalent experience. Additional certifications such as CompTIA Network+, HDI Support Center Analyst, or similar service desk credentials are a plus


At Kimley-Horn, we do things differently. People, clients, and employees are at the forefront of who we are. Clients know we prioritize achieving their goals and growing their success. Employees know our culture and approach to business are built on a desire to provide an environment for everyone to flourish. Our commitment to quality is only as good as the people behind it— that’s why we welcome and develop passionate, hardworking, and proactive employees. We take pride in how our employee retention, robust benefits package, and company values have led to Kimley-Horn’s placement on the Fortune “100 Best Companies to Work” list for 19 years!

Key Benefits at Kimley-Horn

  • Exceptional Retirement Plan: 2-to1- company match on up to 4% of eligible compensation (salary + bonus) and additional profit-sharing contribution.
  • Comprehensive Health Coverage: Low-cost medical, dental, and vision insurance options.
  • Time Off: Personal leave, flexible scheduling, floating holidays, and half-day Fridays.
  • Financial Wellness: Student loan matching in our 401(k), and performance-based bonuses.
  • Professional Development: Tuition reimbursement and extensive internal training programs.
  • Family-Friendly Benefits: New Parent Leave, family building benefits, and childcare resources.

What Kimley-Horn employees say

Pay

Benefits

Hours and flexibility

Workplace

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About Kimley-Horn

Sourced by ZipRecruiter

We are a full-service consulting firm that provides a wide range of infrastructure and land development planning and engineering services to both public and private clients. Though we have more than 6,000 employees in 100+ offices, we pride ourselves on our small company feel. At Kimley-Horn, we do things differently. People--clients and employees--are at the forefront of our business. Clients know we are laser-focused on their success. Employees know our culture and approach to business are built on a desire to see our staff flourish, one and all. Both groups know that with Kimley-Horn, they can expect more and experience better.

Industry

Specialized design services

Company size

5,001 - 10,000 Employees

Headquarters location

Raleigh, NC, US

Year founded

1967

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