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Ict Help Desk Jobs (NOW HIRING)

Brunswick Group

ICT Service Delivery Manager

New York, NY · On-site

$150K - $160K/yr

Minimum 5 years' experience in an ICT Helpdesk Desk management role, ideally within a professional service or consultancy environment. * Proven track record of managing medium-sized teams across ...

ICT Mondial Inc

Helpdesk Specialist

Washington, DC · On-site

Helpdesk Specialist We are seeking an experienced Helpdesk / Desktop Support Specialist to join a ... Provide desk-side and remote support for the installation, operation, and maintenance of desktop ...

Sagepoint Energy

IT Systems Specialist

Green Bay, WI · On-site

$80 - $100/hr

... IT Help Desk, providing frontline technical support and onboarding/offboarding for employees ... Familiarity with SCADA networking, OT/IT segmentation, and ICT cybersecurity best practices ...

University of Florida

Computer Operator I

Gainesville, FL · On-site

$23.94/hr

Information Technology, Veteran's Preference Eligible Department: 14300000 - IT-ICT INFRA COMM ... Supports with after-hours Help Desk Support and customer calls. This position provides 24 hours/day ...

University of Florida

Computer Operator I

Gainesville, FL · On-site

$23.94/hr

Information Technology, Veteran's Preference Eligible Department: 14300000 - IT-ICT INFRA COMM ... Supports with after-hours Help Desk Support and customer calls. This position provides 24 hours/day ...

Creative G C

Project Manager

Springfield, VA · On-site

$50 - $55/hr

... writers, help desk staff, and subcontractors. * Knowledge of Revised Section 508 Standards, WCAG, DHS Trusted Tester practices, or federal ICT acquisition governance. * PMP, PgMP, Certified ...

3LINKS Technologies Inc

Be Seen First

Telecommunications Technician

Portsmouth, NH · On-site

$22 - $30/hr

... and ICT Cabling and Related Cabling Infrastructure ● ANSI/BICSI N3-2020, Planning and ... IM), to include help desk operations. Moreover, 3LINKS specializes in design, management ...

3LINKS Technologies Inc

Be Seen First

Fiber Optic Technician / Structured Cabling Technician

Portsmouth, NH · On-site

$22 - $30/hr

... and ICT Cabling and Related Cabling Infrastructure ● ANSI/BICSI N3-2020, Planning and ... IM), to include help desk operations. Moreover, 3LINKS specializes in design, management ...

Flight Centre Travel Group (usa) Inc

$18.25 - $25.25/hr

Proven experience in an IT Helpdesk, Service Desk, Desktop Support, or similar technical support environment. * Demonstrated experience supporting users, ICT systems, and multi-site technology ...

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How much do ict help desk jobs pay per hour?

As of Sep 8, 2026, the average hourly pay for ict help desk in the United States is $24.09, according to ZipRecruiter salary data. Most workers in this role earn between $19.71 and $26.92 per hour, depending on experience, location, and employer.

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Infographic showing various Ict Help Desk job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 70% Full Time, 25% Part Time, and 4% Contract. Highlights an 84% Physical, 1% Hybrid, and 15% Remote job distribution, with an average salary of $50,106 per year, or $24.1 per hour.

Help Desk Technician (Local Candidates Only)

Pembroke, NH • On-site

Associated Grocers Of New England
Wholesale • 501 - 1,000 employees
Learn more about Associated Grocers Of New Englandexternal

$19.50 - $26.50/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 14 days ago

Associated Grocers Of New England rating

7.0

Company rating: 7.0 out of 10

Based on 8 frontline employees who took The Breakroom Quiz

30th of 49 rated food wholesalers

Job description

POSITION RESPONSIBILITIES/ACCOUNTABILITIES:

  • Serve as the first point of contact for end users, providing technical assistance via phone, email, and the company help desk system; create and manage support tickets and document resolutions.
  • Assess the level of support required for each request, with guidance from the ICT Team.
  • Provide prompt, courteous support for issues that can be resolved without escalation by analyzing problems and implementing corrective actions.
  • Deliver remote and on-site support for computer, network, application, and telephone-related issues.
  • Perform hardware and software installations, configurations, and updates.
  • Act as a liaison between staff and the IT department, ensuring clear communication and timely follow-up on Help Desk requests until resolution.
  • Develop a strong understanding of AGNE’s processes and procedures to provide effective company-wide support.
  • Translate technical concepts and specifications into clear, non-technical language for end users.
  • Perform other duties as assigned to support the IT department and organizational goals.

ESSENTIAL SKILLS & EXPERIENCE:

  • Proficient in diagnosing, maintaining, and repairing computer hardware and peripheral devices, including printers and handhelds.
  • Solid understanding of TCP/IP networking fundamentals.
  • Intermediate to advanced knowledge of commonly used office productivity applications, particularly Microsoft 365.
  • Ability and willingness to learn and support the company’s ERP system, missioncritical applications, and remote monitoring and management tools such as NinjaOne.
  • Strong active listening abilities and excellent verbal and written communication skills, with a focus on clear, user-friendly support.
  • An optimistic outlook, the belief that all IT problems can be solved, and the determination to see an issue through to resolution.

NON-ESSENTIAL SKILLS & EXPERIENCE:

  • CompTIA A+ certification
  • Mobile devise configuration (e.g., Smart Phones, Tablet, etc.)
  • VOIP telephone support
  • iSeries/AS400 system support

PHYSICAL DEMANDS & WORK ENVIRONMENT:

Work is primarily performed in a standard office environment.  Occasional physical activity is required, including the ability to lift and move equipment weighing up to 50 pounds. You may be required to work in a warehouse environment on occasion. Participation in a rotational after-hours on-call schedule is expected.

WHY WE'RE A GREAT PLACE TO WORK: 

As a retailer-owned wholesale cooperative, Associated Grocers of New England (AGNE) is dedicated to the success of its members and committed to serving the needs of independent grocers. We achieve our mission through: integrity, a supportive employee environment, concern for the communities we serve, efficient and innovative operations, and a commitment to excellence.  AGNE is recognized in New Hampshire as the employer of choice.  We attract great people, with great passion working for a great purpose.  Employees who build a career at AGNE enjoy:

  • Medical/dental/vision insurance
  • Health savings account with employer contribution
  • 401K match
  • Profit sharing program
  • Flexible spending account
  • Life and AD&D insurance
  • Tuition reimbursement
  • Employee purchase program
  • Employee assistance program
  • Paid time off
  • Vacation time off
  • Paid holidays/personal/sick days
  • Computer purchase program
  • Volunteerism policy
  • Well-being program with incentives
  • Verizon cell phone discount
  • Committee Participation
  • And more! 

Join our dynamic team today, click "Apply Now" and someone will be in contact with you promptly. 

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