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Technology It Help Desk Jobs in Virginia (NOW HIRING)

AXIS Management Group, LLC

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IT Help Desk Technician

Arlington, VA · On-site

$58K - $70K/yr

We are seeking a Tier 2 IT Help Desk Technician to provide on-site technical support for a Federal Government client in Arlington, VA. This role will support end users with IT hardware, software ...

IntelliDyne

IT Help Desk Manager

Herndon, VA · On-site

IT Help Desk Manager Location: Herndon, VA (100% Onsite) Clearance: Active Secret or higher Status: Exempt About This Role The IT Help Desk Manager is responsible for leading and supporting a team of ...

IntelliDyne

IT Help Desk Manager

Herndon, VA · On-site +1

IT Help Desk Manager Location: Washington, DC (hybrid) - some travel to Herndon, VA Clearance: Active Secret or higher Status: Exempt About This Role The IT Help Desk Manager is responsible for ...

Lender Service Provider LLC

IT Help Desk I

Fairfax, VA · On-site

$45K - $65K/yr

IT Help Desk I Merrifield, VA Description You are our competitive advantage. Our team of innovators and seasoned professionals fosters an environment where our teammates and our clients can thrive.

Guidance Residential

IT Support Coordinator (On-site)

Reston, VA · On-site

$22.25 - $30.75/hr

Help-Desk Support Functions * Provide responsive help desk support by monitoring, prioritizing, and ... Assists the IT Help Desk in providing timely, accurate and well-documented support for workstations ...

Guidance Residential

IT Support Coordinator (On-site)

Reston, VA · On-site

$22.25 - $30.75/hr

Help-Desk Support Functions * Provide responsive help desk support by monitoring, prioritizing, and ... Assists the IT Help Desk in providing timely, accurate and well-documented support for workstations ...

Guidance Residential

IT Support Coordinator (On-site)

Reston, VA · On-site

$22.50 - $30.75/hr

Help-Desk Support Functions * Provide responsive help desk support by monitoring, prioritizing, and ... Assists the IT Help Desk in providing timely, accurate and well-documented support for workstations ...

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Technology It Help Desk information

What cities in Virginia are hiring for Technology It Help Desk jobs?

Cities in Virginia with the most Technology It Help Desk job openings:

IT Help Desk Technician

Hampton, VA • On-site

Networking Technologies + Support, Inc.
IT Services • 51 - 200 employees
Learn more about Networking Technologies + Support, Inc.external

$21 - $23/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 12 days ago

Job description

Networking Technologies + Support (NTS) is seeking a customer-focused IT Help Desk Technician. If you're passionate about technology, enjoy solving technical challenges, and thrive in a customer service-oriented environment, we'd love to hear from you.
This position offers the opportunity to support a diverse user community while working with modern endpoint management, IT service management, and Microsoft technologies.
What You'll Do
Provide Tier I/II Help Desk and desktop support for employees.
Troubleshoot Windows 10/11 desktops, laptops, printers, mobile devices, and peripherals.
Resolve hardware, software, network connectivity, and Microsoft 365 issues.
Document, prioritize, and resolve incidents and service requests using ManageEngine
ServiceDesk Plus.
Support endpoint deployment, software installation, patch management, and asset management using ManageEngine Endpoint Central.
Create and manage Active Directory user accounts, password resets, group memberships, and permissions.
Install, configure, and maintain desktop hardware and software.
Escalate complex technical issues while ensuring timely customer communication.
Deliver exceptional customer service while meeting established service level agreements (SLAs).
Follow ITIL-based incident, request, and problem management processes.
Preferred Qualifications
2+ years of IT Help Desk, Desktop Support, or Technical Support experience.
Hands-on experience with ManageEngine, ServiceDesk Plus, and/or ManageEngine Endpoint Central is highly preferred.
Experience supporting:
Windows 10/11
Microsoft 365
Active Directory
Printers and peripheral devices
Mobile devices (iOS/Android)
Familiarity with basic networking concepts (TCP/IP, DNS, DHCP, VPN).
Strong troubleshooting and analytical skills.
Excellent verbal and written communication skills.
Passion for providing outstanding customer service.
What Makes You Successful
Positive, customer-first attitude.
Ability to multitask and prioritize in a fast-paced support environment.
Strong documentation and organizational skills.
Desire to continuously learn new technologies.
Ability to work collaboratively with technical teams and end users.
Job Type: Full-time
Pay: $21.00 - $23.00 per hour
Benefits: Start on Day 91 of employment
Schedule: M-F
Why Join NTS?
Competitive pay
Medical, Dental, and Vision Insurance
Paid Time Off and Holidays
401(k)
Ongoing technical training and certification opportunities
Career advancement within a growing technology company
Opportunity to work on diverse and challenging infrastructure projects
At Networking Technologies + Support, you'll help build the technology infrastructure that keeps businesses connected. If you enjoy hands-on installation work, networking, and delivering quality solutions to clients, we'd love to hear from you.
Networking Technologies + Support (NTS) is an Equal Opportunity Employer.
NTS is a drug-free workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national

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