Technology Implementation Manager Jobs in Matthews, NC

Baker Tilly is a leading advisory, tax and assurance firm, providing clients with a genuine coast-to-coast and global advantage in major regions of the U.S. and in many of the world's leading financial centers - New York, London, San Francisco, Los Angeles, Chicago and Boston. Baker Tilly Advisory Group, LP and Baker Tilly US, LLP (Baker Tilly) provide professional services through an alternative practice structure in accordance with the AICPA Code of Professional Conduct and applicable laws, regulations and professional standards. Baker Tilly US, LLP is a licensed independent CPA firm that provides attest services to its clients. Baker Tilly Advisory Group, LP and its subsidiary entities provide tax and business advisory services to their clients. Baker Tilly Advisory Group, LP and its subsidiary entities are not licensed CPA firms.

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Baker Tilly has an incredible career opportunity for an Engagement Lead - Tekion / DMS Implementation (Manager) to join our growing Digital Consulting team.
Baker Tilly's Digital Consulting Practice combines deep functional, industry, and technical capabilities to help clients solve their toughest enterprise digital challenges. Baker Tilly Digital is focused on the integration of advanced technologies with core business transformational services to support companies in successfully navigating the complexities of digital transformations.

You Will Enjoy This Role If...

• You are looking for your next challenge, crave variety where no day is the same and feel your skills and experience can be better utilized
• You are looking to make an impact as part of a fast growing, innovative practice where your hard work and creativity can help us continue to build our brand as a firm
• You have a passion for leading transformation, enabling an organization to meet objectives on time and on budget
• You do your best work when you are part of a talented, down-to-earth team that thrives in collaboration and truly enjoys working together to meet client needs in a variety of industries
• You feel valued when you are provided the resources and support to continually sharpen your skills and build your career now, for tomorrow

What You Will Do

• Lead a team of Baker Tilly and client resources through definition and delivery of transformation projects, with a focus on the auto dealership industry and the implementation of the Tekion Dealer Management Systes (DMS)
• Proactively identify and develop complementary value-added services for automotive dealerships, including process improvement initiatives and broader digital transformation opportunities that enhance operational efficiency and customer experience.
• Develop, manage, and measure effectiveness of project approach and plans aligned to critical phases of implementation (analyze, design, build, test, deploy) and/or long-term roadmaps which describe delivering large-scale solutions via a series of projects
• Lead the delivery of product training to dealer staff across departments (sales, service, parts, accounting)
• Elicit and define requirements using multiple methods such as interviews, document analysis, workshops, surveys, site visits, etc.
• Manage and implement multiple projects through delegation, coordination, communication, and organization. Coordinate deployment of projects included staffing resources, deadlines, and end user expectations
• Ensure that all projects are properly documented, which includes a business case, business requirements, and implementation plan, maintaining document requirements for project managers and business owners
• Manage third party vendor relationships to resource specific development needs
• Act as the liaison among the executive committee members, stakeholders, and development team including identification and mitigation of project risks and issues
• Support the development of the Enterprise Transformation practice from go-to-market activities to delivery methodology standards and team development
• Provide functional expertise based on your specific skills and background
• Utilize your entrepreneurial skills to network and build strong relationships internally and externally with clients and the community
• Invest in your professional development individually and through participation in firm wide learning and development programs
• Support the growth and development of team members and clients through the Baker Tilly Value Architect model, helping associates meet their professional goals
• Enjoy friendships, social activities and team outings that encourage a work-life balance

Successful candidates will have:

• Bachelor's degree in relevant field
• Minimum of five (5) years of related experience, including 3 years of auto dealership industry experience; consulting experience highly preferred
• Minimum of three (3) years' experience with auto dealership processes, terminology, and workflows (sales, service, parts, accounting)
• Experience leading teams in the implementation of Tekion DMS; Tekion Certified Professional (TCP) qualification highly preferred
• Experience managing senior-level client relationships and working across an organization with multiple stakeholders
• Ability to lead and supervise others, provide exceptional client service, see the "big picture" as well as the details, display appropriate ethical knowledge, and exhibit a sense of urgency and commitment to quality and the timely completion of projects
• Ability to decompose scope into detailed activities and deliverables, then conduct work package handoff to delivery resources from Baker Tilly, client teams, and third-party vendors
• Ability to manage multiple projects/initiatives simultaneously, with a willingness to support different workstreams as needed
• Ability to think creatively to solve problems gained through prior experience, education, training to resolve issues and remove project obstacles
• Demonstrated management, analytical, organization, interpersonal, project management, communication, and highly developed Microsoft Suite (Word, Excel, PowerPoint) skills
• Project experience with full lifecycle application development (e.g. requirements gathering, use case development, system analysis and design, integration, testing, deployment)
• Experience with Agile software delivery management tools and techniques (Scrum, JIRA, confluence) is a plus
• Project/program management certification (e.g. PMP, PgMP) and/or Agile certification (e.g. PMI-ACP, CSM, PSM. SAFe POPM) is a plus
• Ability to travel as needed (up to 100%) and work outside of core business hours for client engagements
• The pay rate range for this job position is $123,840 to $234,770. Actual compensation is influenced by a variety of relevant factors including but not limited to applicant's skills, prior experience, qualifications, degrees, professional certifications, work arrangements and geographic location. Baker Tilly offers a comprehensive compensation and benefits package to eligible employees.

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