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Technology Implementation Manager Jobs in Garner, NC

Studycast

Customer Implementation Manager

Raleigh, NC · On-site

... technology. Our flagship platform, Studycast ® , is a comprehensive PACS solution designed to ... The Customer Implementation Manager is accountable for execution against key operational metrics ...

Accenture

Adobe Workfront Associate Manager

Raleigh, NC · On-site

$32 - $44/hr

To deliver this we provide customer strategy, technology implementation, data solutions, business change management, user experience design and development, marketing activation and advanced ...

Infojini Inc

Project Manager

Raleigh, NC · On-site

Infojini Inc. specializes in expert IT consulting and IT Application Development for customers ... Responsibilities : • Serve as a liaison, implementation manager and advisor between SHP and SAS ...

Infojini Inc

Project Manager

Raleigh, NC · On-site

Infojini Inc is a full service IT consulting and staffing firm recognized for its rapid growth in ... Responsibilities : • Serve as a liaison, implementation manager and advisor between SHP and SAS ...

Prometheus Group

Implementation Specialist

Raleigh, NC · On-site

Overview Implementation Specialists collaborate closely with Functional Consultants and Project ... technology, management information systems, or a related field. * Basic knowledge of programming ...

Prometheus Group

Implementation Specialist

Raleigh, NC · On-site

Overview Implementation Specialists collaborate closely with Functional Consultants and Project ... technology, management information systems, or a related field. * Basic knowledge of programming ...

Prometheus Group

Implementation Specialist

Raleigh, NC · On-site

Overview Implementation Specialists collaborate closely with Functional Consultants and Project ... technology, management information systems, or a related field. * Basic knowledge of programming ...

Q2 Software, Inc.

Implementation Engineer

Cary, NC · On-site

Our mission is simple: build strong and diverse communities through innovative financial technology ... This role will also interface directly with clients to manage questions and issues during a project.

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Technology Implementation Manager information

See Garner, NC salary details

$34.8K

$92.3K

$149.8K

How much do technology implementation manager jobs pay per year?

As of Jun 17, 2026, the average yearly pay for technology implementation manager in Garner, NC is $92,274.00, according to ZipRecruiter salary data. Most workers in this role earn between $67,300.00 and $107,900.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Technology Implementation Manager, and why are they important?

To thrive as a Technology Implementation Manager, you need expertise in project management, systems integration, and a solid understanding of IT infrastructure, usually supported by a bachelor's degree in information technology or a related field. Familiarity with tools like Microsoft Project, Jira, ERP systems, and certifications such as PMP or ITIL are commonly required. Strong leadership, problem-solving abilities, and excellent communication skills help build consensus and manage cross-functional teams. These skills and qualifications are essential to ensure successful technology rollouts, minimize disruptions, and achieve organizational goals.

What does a Technology Implementation Manager do?

A Technology Implementation Manager oversees the planning, coordination, and execution of new technology solutions within an organization. They work closely with stakeholders to understand business needs, select appropriate technologies, and ensure smooth integration with existing systems. Their responsibilities include managing project timelines, budgets, and training teams to use the new technology effectively. This role requires strong project management skills, technical knowledge, and the ability to communicate complex concepts to non-technical staff. Ultimately, Technology Implementation Managers help organizations leverage technology to improve efficiency and achieve business goals.

What are some common challenges faced by Technology Implementation Managers during large-scale software rollouts?

Technology Implementation Managers often encounter challenges such as aligning diverse stakeholder expectations, managing shifting project timelines, and ensuring user adoption. Coordinating between technical teams, business users, and external vendors requires strong communication and problem-solving skills. Additionally, Technology Implementation Managers must anticipate potential integration issues and create effective training plans to support a smooth transition. Addressing these challenges proactively is key to achieving successful project outcomes.

What is the difference between Technology Implementation Manager vs Software Project Manager?

AspectTechnology Implementation ManagerSoftware Project Manager
Primary FocusOverseeing the deployment of technology solutions and systemsManaging software development projects from initiation to completion
Required SkillsTechnical knowledge, project coordination, stakeholder communicationSoftware development lifecycle, team management, scheduling
Work EnvironmentIT departments, technology vendors, client sitesSoftware development teams, IT departments, clients
CertificationsITIL, PMP, CompTIA certifications often preferredPMP, Scrum Master, Agile certifications common

While both roles involve project management, the Technology Implementation Manager focuses on deploying technology solutions across organizations, whereas the Software Project Manager concentrates on managing software development projects. Understanding these differences helps in selecting the right career path or job role.

What job categories do people searching Technology Implementation Manager jobs in Garner, NC look for? The top searched job categories for Technology Implementation Manager jobs in Garner, NC are:
What cities near Garner, NC are hiring for Technology Implementation Manager jobs? Cities near Garner, NC with the most Technology Implementation Manager job openings:
Technology Implementation Manager jobs near you

Customer Implementation Manager

Studycast

Raleigh, NC • On-site

Full-time

Posted 9 days ago

Job description

About Core Sound Imaging
Core Sound Imaging, a PSG company, is redefining the future of medical imaging through innovative, cloud-based technology. Our flagship platform, Studycast®, is a comprehensive PACS solution designed to enhance operational efficiency, reduce costs, and accelerate the delivery of patient care.
Studycast seamlessly integrates the entire imaging workflow - from EMR to exam, to report, and back to EMR - within a secure, cloud-based environment. Its intuitive interface enables clinicians to view diagnostic-quality images and generate structured reports anytime, anywhere, ensuring timely and informed clinical decisions. Join us in transforming how healthcare professionals manage and share imaging data through innovation, reliability, and cloud technology.
Join us in transforming how healthcare professionals manage and share imaging data through innovation, reliability, and cloud technology
About the role
The Customer Implementation Manager is responsible for leading the implementation experience for all customer implementations. This role oversees the implementation and technical configuration teams ensuring consistent, high-quality delivery that drives rapid customer adoption and optimal time-to-value.
The Customer Implementation Manager is accountable for execution against key operational metrics, including new revenue turn-up velocity, customer time-to-live and time-to-value, customer satisfaction, and team efficiency. This leader will drive continuous process improvement, automation, and scalability across the implementation lifecycle to support increasing customer volume while maintaining service quality.
Success in this role is measured by the ability to deliver predictable, efficient implementations, achieve CSAT targets, and accelerate customer activation and revenue realization.
Key Responsibilities (Duties are illustrative and not inclusive and may vary.)
Team Leadership & Execution
  • Lead, coach, and develop a team of implementation specialists and technical professionals, fostering a high-performance, accountable culture.
  • Establish clear roles, responsibilities, and capacity models across implementation functions.
  • Actively drive team performance to achieve (or exceed) defined KPIs and provide ongoing feedback, coaching, and performance management.
  • Ensure consistent execution of onboarding processes, from project kickoff through go-live and transition to Customer Success.
  • Build and foster a team culture that encourages and rewards driving increased momentum, creative problem solving and an overall bias towards action.

Implementation Delivery & Operational Excellence
  • Own the end-to-end implementation lifecycle, ensuring projects are delivered on time, within scope, and with high quality.
  • Drive achievement of team goals, including:
    • Target new revenue activation.
    • Target % of implementations completed within 30 days.
    • Target % of implementations achieving target CSAT.
  • Implement standardized project management methodologies, tools, and reporting (e.g., Smartsheets, Asana or equivalent).
  • Ensure accurate forecasting of go-live dates to support revenue recognition and financial planning.

Process Improvement & Automation
  • Identify bottlenecks and inefficiencies across the customer onboarding lifecycle and implement scalable solutions.
  • Lead initiatives to reduce time-to-value through process optimization, automation, and improved customer engagement models.
  • Partner with Product and Engineering to influence feature development that improves onboarding efficiency and customer experience.
  • Continuously refine onboarding playbooks, delivery methods, and customer engagement strategies.

Customer Experience & Outcomes
  • Ensure consistent, high-quality customer onboarding experience aligned with customer expectations and business outcomes.
  • Monitor customer feedback and CSAT data to identify trends and implement corrective actions.
  • Act as an escalation point for customer escalations and complex or at-risk implementations.
  • Ensure customers are fully enabled and prepared for go-live, including completion of training, workflow validation, and system readiness.

Cross-Functional Collaboration
  • Partner with Sales to ensure smooth handoff and alignment of customer expectations and scope.
  • Collaborate with Customer Success to ensure a seamless transition post-go-live and alignment of adoption goals.
  • Work closely with Support and Engineering to resolve implementation-related issues and improve product usability.
  • Provide regular reporting and insights to leadership on implementation performance, risks, and opportunities.

Reporting & Analytics
  • Track and report on key implementation metrics, including cycle time, CSAT, resource utilization, and forecast accuracy.
  • Use data-driven insights to inform staff, process improvements, and strategic decisions.
  • Maintain visibility into project health, risks, and delivery timelines across the portfolio.

Qualifications
Education and Experience
  • Bachelor's degree in Business, Healthcare Administration, Information Systems, or related field required.
  • 3-5+ years of experience managing Implementation, Onboarding, or Professional Services teams within a SaaS B2B environment.
  • 3-5+ years of hands-on progressive experience in an Implementation/Onboarding role within a SaaS B2B environment.
  • Experience in healthcare technology is strongly preferred.
  • Proven track record of delivering SaaS B2B implementations at scale while improving efficiency and customer satisfaction.
  • Experience with project management tools (e.g., Smartsheets, Monday, Asana), CRM platforms (e.g., Salesforce, HubSpot), and customer engagement tools.
  • Strong analytical and problem-solving skills with a data-driven approach to decision-making.
  • Demonstrated ability to lead process improvement and automation initiatives.

Success Metrics
  • New Revenue Turn-up: Customer implementation revenue vs. target.
  • Speed to Value: % of implementations completed within target interval.
  • Implementation CSAT: % of implementations achieve CSAT ≥ x%.
  • Forecast Accuracy: Accurate and reliable go-live forecasting.
  • Operational Efficiency: Measurable reduction in implementation cycle time and resource waste.
  • Scalability: Ability to support increased implementation volume without degradation in quality.

Core Competencies
  • Operational leadership and team development
  • Process design and continuous improvement
  • Data-driven decision making
  • Customer-centric mindset
  • Cross-functional collaboration
  • Change management and adaptability

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