ZipRecruiter

Log In

2

Remote Implementation Manager Jobs in Matthews, NC

Doxel

Implementation Operations Specialist

Charlotte, NC · Remote

$75K - $85K/yr

Working directly under Doxel's senior Enterprise Implementation Manager, you'll own the coordination layer of implementation: knowing exactly what each onboarding needs, tracking it across the ...

Vallen

Implementation Specialist I

Belmont, NC · On-site +1

Project Management knowledge; experience using Smartsheet preferred * 6 Sigma Yellow or Green Belt ... Vending Implementation or Operation Skills would be Helpful

Arcadia

Enterprise Project Associate

Concord, NC · Remote

$85K - $100K/yr

... Enterprise Implementation Manager (EIM). This position offers immediate client exposure and ... A flexible, remote friendly company with personality and heart * Employee driven programs and ...

next page

Showing results 1-20

All JobsImplementation JobsRemote Implementation Manager JobsRemote Implementation Manager Jobs in Matthews, NC

Remote Implementation Manager information

See Matthews, NC salary details

$36.7K

$97.3K

$157.9K

How much do remote implementation manager jobs pay per year?

As of Jul 27, 2026, the average yearly pay for remote implementation manager in Matthews, NC is $97,283.00, according to ZipRecruiter salary data. Most workers in this role earn between $71,000.00 and $113,700.00 per year, depending on experience, location, and employer.

What Does a Remote Implementation Manager Do?

As a remote implementation manager, you work from home to direct the implementation of a new system or process in a company or organization. Your duties vary depending on the needs of each client or customer, but you typically lead a team of specialists during an implementation project. In general, your responsibilities include creating a budget for the implementation project, providing necessary training and information, and helping troubleshoot until the new system gets fully integrated. Some implementation specialists help companies transfer to new software, hardware, or network systems, while others specialize in business or manufacturing processes.

What is a Remote Implementation Manager?

A Remote Implementation Manager is a professional responsible for overseeing the deployment and integration of products, services, or software solutions for clients, all while working remotely. They coordinate project timelines, manage client relationships, and ensure successful onboarding and adoption of solutions. Their role involves collaborating with cross-functional teams, troubleshooting issues, and providing training and support to clients to ensure a smooth implementation process. Strong communication, project management, and technical skills are essential for this position.

What are the key skills and qualifications needed to thrive as a Remote Implementation Manager, and why are they important?

To thrive as a Remote Implementation Manager, you need strong project management abilities, knowledge of implementation methodologies, and typically a bachelor’s degree in business, IT, or a related field. Familiarity with project management tools (e.g., Asana, Jira), CRM systems, and sometimes relevant certifications like PMP are important. Excellent communication, problem-solving, and organizational skills help foster client relationships and manage cross-functional teams remotely. Mastering these skills ensures seamless client onboarding, timely project delivery, and high customer satisfaction in a distributed work environment.

What is the difference between Remote Implementation Manager vs Remote Project Coordinator?

AspectRemote Implementation ManagerRemote Project Coordinator
Required CredentialsProject management certification (PMP), industry-specific knowledgeBasic project management skills, often a bachelor's degree
Work EnvironmentLeads implementation teams, manages client onboarding, oversees project executionSupports project tasks, coordinates schedules, assists with communication
Employer & Industry UsageTechnology, healthcare, software companiesVarious industries including IT, marketing, and services
Search & Comparison IntentUnderstanding roles in project implementation, leadership scopeSupporting roles, coordination tasks, entry-level project work

The Remote Implementation Manager typically oversees project execution, manages teams, and ensures successful client onboarding, requiring certifications like PMP. In contrast, the Remote Project Coordinator supports project activities, handles scheduling, and assists project managers. Both roles are vital in project delivery but differ in responsibility level and scope.

What are some common challenges faced by Remote Implementation Managers and how can they be addressed?

Remote Implementation Managers often encounter challenges such as coordinating across different time zones, ensuring effective communication with clients and internal teams, and maintaining project timelines without in-person oversight. To address these, it’s important to leverage collaboration tools, set clear expectations, and establish regular check-ins. Proactively managing stakeholder relationships and documenting processes thoroughly can also help ensure smooth project delivery and client satisfaction, even while working remotely.
More about Remote Implementation Manager jobs
What job categories do people searching Remote Implementation Manager jobs in Matthews, NC look for? The top searched job categories for Remote Implementation Manager jobs in Matthews, NC are:
What cities near Matthews, NC are hiring for Remote Implementation Manager jobs? Cities near Matthews, NC with the most Remote Implementation Manager job openings:
Remote Implementation Manager jobs near you
Infographic showing various Remote Implementation Manager job openings in Matthews, NC as of July 2026, with employment types broken down into 1% As Needed, 85% Full Time, 11% Part Time, and 3% Contract. Highlights an 89% Physical, 4% Hybrid, and 7% Remote job distribution, with an average salary of $97,283 per year, or $46.8 per hour.
Software Implementation Manager

Software Implementation Manager

Robotic Assistance Devices

Concord, NC • Remote

$60K - $65K/yr

Full-time

Posted 16 days ago

Job description

About RAD

Robotic Assistance Devices (RAD) is at the forefront of the high-tech security landscape, pioneering robotics and artificial intelligence-based solutions that empower organizations with unprecedented insight. We tackle complex security challenges, stimulate new business innovations, and significantly reduce costs. Every robot and software solution are an in-house creation, ensuring total control over design, performance, quality, and the ultimate user experience. As we continue to grow, we are seeking to expand our software implementation group, the core of our Operations Team. This critical role blends the technical rigor of a support escalation engineer with program management capabilities.

What You'll Do

Technical Support & Troubleshooting

  • Monitor device health continuously; when a device goes offline, create a ticket, notify the client with clear next steps, and partner with the hardware team through resolution.
  • Perform root cause analysis on software and hardware issues, and implement corrective and preventive solutions.
  • Troubleshoot low-voltage systems, network connections, and configurations to ensure they meet performance standards within RAD's software platform.
  • Provide on-site and remote support for hardware deployment and system troubleshooting.
  • Oversee integration and testing of RAD's software with proprietary robotics hardware, and manage software updates with minimal disruption to end-users.

Training & Adoption

  • Ensure every client participates in training sessions and device setup calls; record sessions when possible, and distribute guides and reference materials.
  • Deliver hands-on demonstrations and training tailored to each client's needs.
  • Regularly spot-check devices, detections, alarm queues, and login activity to confirm healthy detection rates, minimal false positives, and timely alarm acknowledgment.
  • Conduct quarterly check-ins and recommend refresher training or workflow updates as needed.

Responsiveness & Communication

  • Respond to client communication as quickly as possible; even without an immediate resolution, acknowledge requests and clearly communicate next steps.
  • Deliver clear, concise communication to both technical and non-technical stakeholders.
  • Provide regular progress updates to internal and external stakeholders, maintaining transparency.

Demonstrating Value

  • Ensure detections align with client goals and real-world use cases.
  • Share analytics and reporting consistently, highlighting incidents prevented and security improvements.
  • Gather client feedback, escalate software requests to the development team, and recommend analytics or workflow enhancements accordingly.

What We're Looking For

  • Solid IT fundamentals — networking basics, low-voltage systems, and general technical troubleshooting
  • Experience with root cause analysis and technical documentation
  • Comfort working hands-on with hardware deployments as well as software platforms
  • A proactive communicator who follows up without being asked
  • Strong problem-solving skills and a bias toward action
  • Ability to manage multiple client relationships and priorities at once
  • Prior experience in technical support, implementation, IT, or a related client-facing technical role is a plus

Location

This is a remote role. A reliable, strong internet connection is required.

RAD is a nationally dispersed team, and our clients are spread out not just across the U.S. but around the world. You'll need to be comfortable communicating and coordinating with colleagues and clients across multiple time zones.

Occasional travel may be required, though it is expected to be infrequent.

Work Expectations

RAD is an early-stage technology company, and the work doesn't always fit neatly into a 9-to-5. There will be duties and situations that can't always be predicted in advance, which may occasionally require working outside normal business hours. We're looking for someone who shares our mindset: we do whatever it takes to hit our goals.

Compensation & Benefits

  • Base salary of $60,000 – $65,000
  • Eligible to participate in RAD's comprehensive Group Benefits Plan starting the first day of the month following your hire date, including:
    • Medical: Base PPO option 100% employer-paid for the employee, 50% employer-paid for dependents ("buy-up" options also available)
    • Life Insurance
    • Short-Term Disability Insurance
    • Long-Term Disability Insurance
    • Employee Assistance Program
  • Eligible for stock and/or option awards based on tenure and performance

Why RAD

We believe client success is a daily practice, not a one-and-done handoff. You'll be part of a team that treats every client issue like it matters — because it does — while getting to work with robots and AI that are genuinely cool. If you like solving real problems and being the person clients trust, let's talk.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.