Technology Communication Management Jobs in Raleigh, NC

Position Description:

Manages Health and Insurance summary pages and ensures the integration of Single Sign-On (SSO) applications for better customer experience. Leads agile methodologies, including Scrum, Kanban, and Scrum@Scale, ensuring alignment with strategic goals. Performs Program Increment (PI) planning, develops PI objectives, and tracks the execution of features using tools -- Jira Align, Confluence, and MIRO. Mentors teams on best practices, manages dependencies, and handles incident management using tools -- SPLUNK, POSTMAN, and SOAPUI. Updates software or enhances existing software capabilities. Works with computer hardware engineers to integrate hardware and software systems, and develop specifications and performance requirements.

Primary Responsibilities:

• Plans, executes, and manages information technology projects.
• Acts as a technical delivery lead and liaises between various stakeholders (Product Owners, architects, directors, developers, and quality assurance engineers) across multiple teams (front-end, Web services, and back-end databases).
• Manages complex systems and applications while adhering to strict security and compliance standards.
• Oversees the designing and implementing of healthcare enrollment workflows and life event experience features.
• Ensures successful deployments, manages risks, and tracks the progress of projects through various tools, while continuously identifying areas for improvement.
• Collaborates with senior leadership on project priorities, builds strong relationships with internal and external partners, and ensures compliance with data privacy and security standards.
• Oversees the implementation of new technologies.
• Ensures all IT projects meet their objectives and are delivered to clients in a timely manner.
• Mentors and guides production support teams, defines technical requirements with architects, and leads conversations on technical solutions.
• Fosters strong communication across business and technical teams.
• Researches, designs, and develops computer and network software or specialized utility programs.
• Analyzes user needs and develops software solutions, applies principles and techniques of computer science, engineering, and mathematical analysis.
• Identifies and acquires talent needs, resource planning, and talent allocation in the healthcare organization.
• Leads, coaches, and mentors engineers and teams.

Education and Experience:

Bachelor's degree in Computer Science, Engineering, Information Technology, Information Systems, or a closely related field (or foreign education equivalent) and six (6) years of experience as a Director, IT Project Management (or closely related occupation) designing and implementing healthcare applications in a healthcare technology environment, using Java/J2EE or Angular.

Or, alternatively, Master's degree in Computer Science, Engineering, Information Technology, Information Systems, or a closely related field (or foreign education equivalent) and four (4) years of experience as a Director, IT Project Management (or closely related occupation) designing and implementing healthcare applications in a healthcare technology environment, using Java/J2EE or Angular.

Skills and Knowledge:

Candidate must also possess:

• Demonstrated Expertise ("DE") performing Agile coaching, training, and mentoring in a healthcare technology environment, using Scrum, Kanban, Scrum@Scale, Jira, Jira Align, Mural, Confluence, and Agility Health; coaching squads of several teams (internal and external) throughout an Agile transformation -- coaching strategies and design, planning rollouts, tracking progress, and developing and supporting key healthcare products and platform -- using Scrum@Scale model; and performing Quarterly Planning events (dependency and risk management) by setting up and using tools that follow Agile methodologies -- SAFe, Scrum, Kanban, and Scrum@Scale.
• DE supporting application development teams developing client-facing healthcare Web applications, using front-end (Node JS, JSON, SAAS, and Angular) and back-end applications (Java/J2EE, Apache Camel, Restful Web services, GraphQL, and JavaScript); creating, editing, and receiving SDL content through server-side orchestration frameworks, using Apache Camel; integrating personalized static content into healthcare Web applications, using Apache Camel; and creating SDL solutions to meet business requirements by delivering content to clients without code changes or installations.
• DE supporting application development teams, architects, and DevOps teams to prioritize, plan, and implement a Continuous Integration/Continuous Delivery (CI/CD) model across healthcare applications, by enhancing Sonar code unit test coverage; simplifying and standardizing production code using trunk-based development; migrating applications to Amazon Web Services (AWS) Amazon Elastic Compute (ECS) and Amazon Elastic Kubernetes Service (EKS), using a Blue Green code deployment strategy; and partnering with product owners and stakeholders to prioritize and plan for technology lifecycle maintenance and security findings across cross functional and cross organizational teams.
• DE performing end-to-end functioning of Agile portfolio tools -- Workforce Connect, Workday, Fieldglass, Jira, Jira Align, Transparency, and Financials -- and implementing within the organization in alignment with Strategic Objectives (PI objectives, schedules, resources, quality control, and release management plans), using Jira Align, Jira, Confluence, and MURAL; tracking the execution of features and capabilities using standard Scaled Agile measurement domains -- outcomes, flow, and competency; managing dependencies and risks to ensure seamless delivery of development products; and performing release management activities for cross functional and cross organizational development and production support teams.

#PE1M2

#LI-DNI

Please be advised that Fidelity's business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.