AT&T has an opening to fill a Network Support Technician (NST) position to support an Immigration and Customs Enforcement (ICE) Office of Chief Information Officer (OCIO) program. Specifically, the ...
AT&T has an opening to fill a Network Support Technician (NST) position to support an Immigration and Customs Enforcement (ICE) Office of Chief Information Officer (OCIO) program. Specifically, the ...
AT&T has an opening to fill a Network Support Technician (NST) position to support an Immigration and Customs Enforcement (ICE) Office of Chief Information Officer (OCIO) program. Specifically, the ...
AT&T has an opening to fill a Network Support Technician (NST) position to support an Immigration and Customs Enforcement (ICE) Office of Chief Information Officer (OCIO) program. Specifically, the ...
Working knowledge of Networking industry, products and protocols with minimum 3 - 5 years experience designing, deploying, configuring, supporting, trouble shooting, debugging and administering some ...
Working knowledge of Networking industry, products and protocols with minimum 3 - 5 years experience designing, deploying, configuring, supporting, trouble shooting, debugging and administering some ...
Working knowledge of Networking industry, products and protocols with minimum 3 - 5 years experience designing, deploying, configuring, supporting, trouble shooting, debugging and administering some ...
Working knowledge of Networking industry, products and protocols with minimum 3 - 5 years experience designing, deploying, configuring, supporting, trouble shooting, debugging and administering some ...
Technical Support (Network Operations / NOC) / Associate Network Engineer
Cary, NC · On-site
$40 - $45/hr
Technical Support (Network Operations / NOC) / Associate Network Engineer Location: Cary, NC Hybrid 3 days onsite in a week. Note: Position requires eligibility for Public Trust clearance. Be part of ...
Quick apply
Technical Support (Network Operations / NOC) / Associate Network Engineer
Cary, NC · On-site
$40 - $45/hr
Technical Support (Network Operations / NOC) / Associate Network Engineer Location: Cary, NC Hybrid 3 days onsite in a week. Note: Position requires eligibility for Public Trust clearance. Be part of ...
Sr Manager, Global Network Operations
Raleigh, NC · On-site
$82K - $110K/yr
... network support to a modern, automated, and platform-driven organization. This role is critical in enabling business continuity, cloud transformation, and Zero Trust security strategy at global scale.
Sr Manager, Global Network Operations
Raleigh, NC · On-site
$82K - $110K/yr
... network support to a modern, automated, and platform-driven organization. This role is critical in enabling business continuity, cloud transformation, and Zero Trust security strategy at global scale.
Sr Manager, Global Network Operations
$79K - $106K/yr
Collaborate with Cloud, Security, Infrastructure, and Application teams to support business ... Lead and develop a global team of network engineers, fostering a culture of accountability ...
Sr Manager, Global Network Operations
$79K - $106K/yr
Collaborate with Cloud, Security, Infrastructure, and Application teams to support business ... Lead and develop a global team of network engineers, fostering a culture of accountability ...
Sr Manager, Global Network Operations
Morrisville, NC · On-site
$167K - $230K/yr
... network support to a modern, automated, and platform-driven organization. This role is critical in enabling business continuity, cloud transformation, and Zero Trust security strategy at global scale.
Quick apply
Sr Manager, Global Network Operations
Morrisville, NC · On-site
$167K - $230K/yr
... network support to a modern, automated, and platform-driven organization. This role is critical in enabling business continuity, cloud transformation, and Zero Trust security strategy at global scale.
... network printers and other peripherals and configuration of same migrating data and user profiles. documenting process and procedures related to technical field support activities. Additional ...
... network printers and other peripherals and configuration of same migrating data and user profiles. documenting process and procedures related to technical field support activities. Additional ...
... the network facilities. 3) Assists in the rapid assessment of both the nature and severity of customer problems and initiates calls to various support organizations as needed. 4) Manage the ...
... the network facilities. 3) Assists in the rapid assessment of both the nature and severity of customer problems and initiates calls to various support organizations as needed. 4) Manage the ...
Network Administrator
Butner, NC · On-site
Collaborated with IT support teams, system administrators, and technical personnel to troubleshoot complex infrastructure issues and support mission requirements. * Documented network configurations ...
Network Administrator
Butner, NC · On-site
Collaborated with IT support teams, system administrators, and technical personnel to troubleshoot complex infrastructure issues and support mission requirements. * Documented network configurations ...
Support the dispatch and coordination of circuit and hardware vendors for problem resolution * Escalate and communicate network status updates to management and internal customers Hardware ...
Support the dispatch and coordination of circuit and hardware vendors for problem resolution * Escalate and communicate network status updates to management and internal customers Hardware ...
Perform engineering, design and technical support for customer and internal networks. Coordinates with other departments any network changes or activities that could affect them. Provide skills ...
Perform engineering, design and technical support for customer and internal networks. Coordinates with other departments any network changes or activities that could affect them. Provide skills ...
Network Administrator
Morrisville, NC · On-site
Network Installation and Maintenance ... Support the installation, implementation, and troubleshooting of WANs and LANs. * Assist in ...
Network Administrator
Morrisville, NC · On-site
Network Installation and Maintenance ... Support the installation, implementation, and troubleshooting of WANs and LANs. * Assist in ...
Network Specialist
Morrisville, NC · On-site
Support the dispatch and coordination of circuit and hardware vendors for problem resolution * Escalate and communicate network status updates to management and internal customers Hardware ...
Network Specialist
Morrisville, NC · On-site
Support the dispatch and coordination of circuit and hardware vendors for problem resolution * Escalate and communicate network status updates to management and internal customers Hardware ...
Network Administrator
Butner, NC · On-site
Collaborated with IT support teams, system administrators, and technical personnel to troubleshoot complex infrastructure issues and support mission requirements. * Documented network configurations ...
Quick apply
Network Administrator
Butner, NC · On-site
Collaborated with IT support teams, system administrators, and technical personnel to troubleshoot complex infrastructure issues and support mission requirements. * Documented network configurations ...
Network Installation and Maintenance ... Support the installation, implementation, and troubleshooting of WANs and LANs. * Assist in ...
Network Installation and Maintenance ... Support the installation, implementation, and troubleshooting of WANs and LANs. * Assist in ...
Collaborated with IT support teams, system administrators, and technical personnel to troubleshoot complex infrastructure issues and support mission requirements. * Documented network configurations ...
Collaborated with IT support teams, system administrators, and technical personnel to troubleshoot complex infrastructure issues and support mission requirements. * Documented network configurations ...
Collaborated with IT support teams, system administrators, and technical personnel to troubleshoot complex infrastructure issues and support mission requirements. * Documented network configurations ...
Collaborated with IT support teams, system administrators, and technical personnel to troubleshoot complex infrastructure issues and support mission requirements. * Documented network configurations ...
Design and maintain segmented OT/IT network environments supporting industrial control systems, PLCs, and manufacturing floor devices. Enforce strict zone isolation in accordance with NIST and CMMC ...
Quick apply
Design and maintain segmented OT/IT network environments supporting industrial control systems, PLCs, and manufacturing floor devices. Enforce strict zone isolation in accordance with NIST and CMMC ...
Network Support information
See Raleigh, NC salary details
$14.49 - $16.48
3% of jobs
$16.48 - $18.48
5% of jobs
$18.48 - $20.48
5% of jobs
$20.48 - $22.47
10% of jobs
$22.72 is the 25th percentile. Wages below this are outliers.
$22.47 - $24.47
13% of jobs
The median wage is $25.40 / hr.
$24.47 - $26.47
30% of jobs
$27.41 is the 75th percentile. Wages above this are outliers.
$26.47 - $28.46
19% of jobs
$28.46 - $30.46
6% of jobs
$30.46 - $32.46
3% of jobs
$32.46 - $34.45
3% of jobs
$34.45 - $36.45
2% of jobs
$14
$25
$36
How much do network support jobs pay per hour?
What is the difference between Network Support vs Network Administrator?
| Aspect | Network Support | Network Administrator |
|---|---|---|
| Certifications | CompTIA Network+, Cisco CCNA (often) | CompTIA Network+, Cisco CCNA, sometimes higher certifications |
| Work Environment | Helpdesk, troubleshooting, user support, often in IT support teams | Network management, configuration, maintenance, often in IT departments |
| Responsibilities | Assist users, troubleshoot network issues, basic setup | Design, implement, monitor, and maintain network infrastructure |
| Employer & Industry Usage | Helpdesk roles, small to medium businesses, IT support firms | Large organizations, enterprise networks, government agencies |
Network Support focuses on troubleshooting and assisting users with network issues, often in a helpdesk setting. Network Administrators handle the design, configuration, and maintenance of network infrastructure. While both roles require similar certifications and work in related environments, Network Support is more user-focused, whereas Network Administrators manage the overall network health and performance.
What is a Network Support role?
What are some common challenges faced by Network Support professionals, and how can they be addressed?
What are the key skills and qualifications needed to thrive as a Network Support professional, and why are they important?
What jobs pay $500,000 a year in the US?
What jobs pay $10,000 a month without a degree?
What does a network support do?
What is a network support job?

Full-time
Medical, Dental, Vision, Life, Retirement, PTO
Posted 6 days ago
Key responsibilities
Provide onsite and remote Tier 2 support to resolve user IT issues including hardware, software, applications, network diagnostics, cloud, and other IT services.
Install, configure, and maintain network communication devices, servers, network storage arrays, tape backup units, and support network attached devices and mobile devices.
Monitor ServiceNow assignment groups, troubleshoot and resolve tickets, and update tickets following documentation templates and guidelines.
AT&T rating
7.4
Based on 717 frontline employees who took The Breakroom Quiz
37th of 80 rated telecommunications companies
Job description
This position requires office presence of a minimum of 5 days per week and is only located at customer's site.
AT&T has an opening to fill a Network Support Technician (NST) position to support an Immigration and Customs Enforcement (ICE) Office of Chief Information Officer (OCIO) program. Specifically, the position will support Information Technology Field Operations (ITFO) in Cary, NC.
The NST provides onsite and remote Tier 2 support that requires prompt action and quick resolution of user IT issues to minimize downtime. These IT issues include hardware, software, applications, network diagnostics, cloud and other IT services, as requested.
The NST reports to an Area Technical Lead and provides IT Field Operations (ITFO) support for 24x7 LANs and associated applications, peripherals, connectivity, and end-users in a Service Desk supported Tier II environment. This position relies on instructions and pre-established guidelines to perform the functions of the job while working independently and/or under immediate supervision. A certain degree of creativity and latitude is required.
Job Duties/Responsibilities:
This role will include, but will not be limited to the following responsibilities:
- Provide LAN administrator support with the installation, configuration and maintenance of network communication devices, servers, network storage arrays and tape backup units
- Provide support of network attached devices such as computers, printers, fax machines, biometric devices, electrocardiograms, x-ray machines, smart display, and sensors
- Provide support of mobile and wireless devices to include smartphones, tablets, and hotspots
- Assist in testing, applying, and maintaining server configurations and related security patches
- Assist in maintaining and checking the health of systems and backups to include restore testing
- Monitors ITSM (ServiceNow) assignment groups and applies troubleshooting needed to resolve tickets
- Update tickets following documentation templates and/or guidelines to ensure quality requirements are met
- Provide daily, weekly, and monthly activity reports describing activities accomplished in a timely manner
- Provide inventory support and input to the provided inventory system for the customer
- Responsible for installing and maintaining video teleconferencing infrastructure to include assisting with user requests
- Participate in pre-scheduled after-hours support of weekly on-call rotation and/or as a team member supporting special projects or events
- Conduct or provide new equipment deployments and/or requested deployment support
- Provide cabling support and run cables within data centers, LAN rooms and remote wiring closets
- Analyzes functional business requirements and design specifications for functional activities
- Effectively contribute to technical discussions and develop and present required briefing materials to ensure the customer's needs are met
- Should provide identification/fixing for the problems within existing systems design/implementation of new systems, enhances the existing systems and participates in analysis, design, and new construction of next generation IT systems
- Responsible for understanding the needs of the customers and the realities of commercially available IT products and creating requirements that will allow implementation by the architecture and engineering team and COTS products
- Must possess experience of system engineering in one or more areas including telecommunications concepts, computer languages, operating systems, database/DBMS, and middleware
Required Clearance:
Public Trust (#publictrust)
Required Qualifications:
- Must be a U.S. Citizen and pass the DHS Employment Eligibility Verification process
- Associate Degree or equivalent experience
- 1+ years' of IT-related support experience, preferably in a helpdesk or customer support role
- Demonstrated ability to troubleshoot and resolve desktop, network, or other IT issues
- General knowledge network products and systems
- Experience in a rapid paced, time sensitive, high-quality environment
- Must have excellent team skills and collaboration skills
- Attention to detail and follow-through
- Ability to work with minimal supervision
- Must pass Motor Vehicle Records check as this position is classified as a "Regular Driver" and overnight travel may be required (Actual travel percentage varies based upon location but is typically less than 20%). Must maintain a state of travel readiness required to take prompt action on support requests which may require local and/or overnight travel to Government locations (Local short notice travel to customer sites is common, extended overnight and air travel is typically less than 5% per year).
- Must be comfortable working in a Law Enforcement environment which may consist of locations similar to detention facilities, prisons, or jails
- If the position requires you to enter certain facilities, you may be required to wear personal protective equipment and adhere to social distancing requirements
Desired Qualifications:
- Prior experience providing technical enterprise support within a large, complex organization, dealing with a wide range of users, systems, and networks.
- Possesses and applies expertise on multiple complex work assignments which are broad in nature, requiring originality and innovation in determining how to accomplish tasks.
- Ability to apply comprehensive knowledge across key tasks and high impact assignments
- Experience evaluating system performance results and recommending improvements or optimizations
- Experience performing IT hardware repairs and installing replacement parts
- Experience planning and leading technology assignments and projects
- Prior hands-on experience with the setup, configuration and administration of servers and backups
- Experience functioning as a technical expert across multiple project assignments
- ITIL v4, MCSE, A+, Security+, Network+, or other relevant certifications
Physical and/or Mental Qualifications, if applicable*:
- Outstanding communication skills in both formal and informal formats with customers, stakeholders, and technical specialists.
- This work requires that an individual position themselves to access computer and related equipment connections and be able to transport objects or equipment weighing up to 50 lbs
*Reasonable accommodation will be made for qualified individuals with a disability, where such accommodation will not impose an undue hardship during the application process and on the job
Our Network Support Technician's earn between $61,600 - $69,000. Not to mention all the other amazing rewards that working at AT&T offers. Individual starting salary within this range may depend on geography, experience, expertise, and education/training.
Joining our team comes with amazing perks and benefits:
- Medical/Dental/Vision coverage
- 401(k) plan
- Tuition reimbursement program
- Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)
- Paid Parental Leave
- Paid Caregiver Leave
- Additional sick leave beyond what state and local law require may be available but is unprotected
- Adoption Reimbursement
- Disability Benefits (short term and long term)
- Life and Accidental Death Insurance
- Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
- Employee Assistance Programs (EAP)
- Extensive employee wellness programs
- Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available)
Weekly Hours:
40Time Type:
RegularLocation:
Cary, North CarolinaIt is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities.AT&T is a fair chance employer and does not initiate a background check until an offer is made.